Credit Card Fraud Situation Bungled
COLUMBUS, OHIO -- My card was compromised on October 6th. No attempt was ever made to notify me. I verified this later when speaking with the risk department. Instead, I was publicly embarrassed at the grocery store two days later when I tried to use my card. That after they had two days to let me know what was going on! I spoke to four people over the next few days, and was told the fraudulent charges would be put into dispute. We're talking over 600 dollars here. I only owe about 250. Two of the people at the Huntington said I would not be responsible for the charges, and two said I MIGHT...depending on the investigation. I am appalled at how this is being handled. When the same thing happened at Chase a few years ago, I was immediately notified by the bank, and the fraudulent charges were immediately removed from my account. They saw that the charges were not my normal spending pattern, and reassured me that they would take care of it, no worries. With Huntington, I am in the position of having to prove myself innocent, simply because the fraud took place locally. Now I get to sweat it out for weeks while they investigate. Zero liability? I don't think so. And I don't think I can afford to do business with a bank that won't protect me from fraud. I have canceled the account, and once I pay the balance at the end of the month (minus the fraudulent charges) I will stick to Chase.