HUNTINGTON, NEW YORK -- Just a quick review of the outstanding service provided to me when I brought my 2012 Toyota Highlander in for its 50,000 mile servicing at Huntington Toyota. Everything about Huntington Toyota has been great. We purchased our off-lease car from Huntington Toyota and they have handled our business well as if they truly appreciated it.
Making an appointment for servicing was very easy and the repair department was right on schedule. My appointment time was honored as expected. My service representative (Michelle) was very cordial and helpful. She went over the servicing and a request to check on a potential repair. We discussed what was covered and not covered under warranty and all prices were clearly defined ahead of the work done on my vehicle.
The waiting room at the Toyota service center was great with bagels, rolls and fresh coffee available immediately. In addition, there are TV monitors with local programs on to watch while waiting. Power outlets are available for those with laptop computers and there is free WiFi. The time passed quickly. My car was serviced, I checked out with the cashier and was on my way. Easy, easy, EASY! A+ professional service and I will return for my 60,000 servicing. Very satisfied. Thanks for another positive experience!
COLUMBUS, OHIO -- My card was compromised on October 6th. No attempt was ever made to notify me. I verified this later when speaking with the risk department. Instead, I was publicly embarrassed at the grocery store two days later when I tried to use my card. That after they had two days to let me know what was going on! I spoke to four people over the next few days, and was told the fraudulent charges would be put into dispute. We're talking over 600 dollars here. I only owe about 250. Two of the people at the Huntington said I would not be responsible for the charges, and two said I MIGHT... depending on the investigation. I am appalled at how this is being handled.
When the same thing happened at Chase a few years ago, I was immediately notified by the bank, and the fraudulent charges were immediately removed from my account. They saw that the charges were not my normal spending pattern, and reassured me that they would take care of it, no worries.
With Huntington, I am in the position of having to prove myself innocent, simply because the fraud took place locally. Now I get to sweat it out for weeks while they investigate. Zero liability? I don't think so. And I don't think I can afford to do business with a bank that won't protect me from fraud. I have canceled the account, and once I pay the balance at the end of the month (minus the fraudulent charges), I will stick to Chase.
MICHIGAN -- May 19th I had $67.05 in my Student Checking account (meaning no fees, no minimum balance). I then went and purchased gas for a total of $21.34 which left me with $45.71. I had no other pending purchases. I checked my account and was glad to see it had cleared, because I had some things to buy. I told myself I had to keep it under $45, and I did. I spent $44.73 (cutting it close, yes).
The next day I get an e-mail from Huntington. I check and it says I've overdrawn. WHAT? I look at my account, and the 2nd purchase is still pending, as is the fee which is associated with the GAS purchase. After all is said and done, they charge me ANOTHER overdraft for the other purchase. Keep in mind, each overdraft is $37.50. After the first overdraft I had $-36.52 in my account. Meaning, I clearly didn't go over. Though I already knew that.
I filed a complaint online and got a generic response. I don't even think they read my comments. Just to clear things up - the NSF Fee's were both placed into the account AFTER both of the transactions had already occurred. I have no idea where they came from either, since I did NOT overdraw.
OHIO -- I opened up a free checking account almost a year ago with Huntington Bank. I forgot to write down a payment of $20 which put my account under $5. I had three small purchases on my debit card which amounted to less than $20 and got a $37.50 overdraft fee for each one (that's $111.50 in fees and my account was only over $5). I asked them if there was anything they could do about it and they were unhelpful and told me not to spend money, I didn't have in my account. ( No kidding. Don't insult my intelligence. I don't want to pay overdraft fees).
I told them it was an accident that I forgot to write down a payment. I told them that my husband started a new job and would be able to pay the fees until 2 weeks from then. Well after 5 days you get charged $35 for "overdraft extension" then $7 a day.
So for going under $5, I got over $200 in fees. Outrageous fees, charge $.25 every time you use your PIN number to make a purchase, charge $2 just for checking your balance at a non-Huntington ATM, unhelpful and rude. Definitely NOT a customer service-driven bank. ONLY AFTER THE ALMIGHTY DOLLAR. I am going to write to the president of the bank, BBB, and my congressman to see about setting fee limits for banks. They do for cash advance companies.
BURLINGTON, KENTUCKY -- We contacted ** at Huntington Bank in Burlington, Kentucky October 12 for a new construction loan. We gave them our house plans, filled out loan application (gave them $300 for application fee), and locked in a interest rate. it is now DEC 28, 2012 and they said they can't give us the new construction loan to build our house because our builder hasn't done 1 to 2 million dollars worth of work per year since 2005.
They are keeping the $300 and won't give our plans back (!) which is wrong in itself, but what does our builder have anything to do with getting the loan and how many builders are still in business. Wonder why the banks brought the economy into a depression. We are trying to build a home, they will provide more jobs and spread money to local building companies on a smaller scale, and we can't even do that. There wasn't a problem about down payment or our credit scores.
NEW CASTLE, PENNSYLVANIA -- My daughter deposited her paycheck in her huntington bank account from her workplace. Two days later there was an ins (insufficient funds) charge of $20.00 posted to her account. The bank charged her that fee for depositing a check from her employer who, apparently, wasn't good for their money at the time.
I called the bank to tell them that there must have been some mistake. After all, why would they charge my daughter a fee for a bad check that was from her employer? You would think that they would charge the employer's bank, not their own client. Moreover, the check was not accepted into her account, so she was now out the paycheck plus the bank's ins fee...and it wasn't even her fault.
The bank's customer service representative told me that they wouldn't remove the fee. She also told me that it was my daughter's responsibility to always call the employer's bank in advance of depositing her paychecks to ensure that they would be good for their money. Really?!!
So, I called the employer's bank, only to hear from their representative that that's confidential information and even if they could tell me if the employer was in good financial standing, they couldn't be certain since there are all sorts of pending debits against employers at any given time that could throw them into the red. I called huntington back after that and explained the answer I received. They still wouldn't budge. Here's an idea...treat your customers like that and you will soon find yourself being bought out by either another bank or the feds! Shame on you.
OHIO -- Although this is a minor complaint, it is one more way banks take advantage of their customers. Because I chose to have online checking statements, Huntington Bank ended the notification by mail of non-sufficient funds (NSF) because they say it is for my security. If someone takes my overdraft notice in order to steal my identity to take money from my over-drafted account, s/he is stupid beyond words.
Since I don't check my balance online as often as everyday, if I were to overdraft I would be charged a NSF fee everyday until I happen to check online again. Because of this, I chose to cancel my online statements just to cost the bank more to send out my statements. I encourage everyone to do the same.
LISBON, OHIO -- I too use the online banking. My account shows in the positive. They then charge me overdrafts amounting 150.00 due to pending transactions that have not went through yet. So I put money in the account, bring it to a positive balance again. Get on the next day and check and they have me overdrawn another 93.11. The pending transactions still haven't went through so I will be assessed another 37.50 for them when they do go through. They use the pending transactions to lower your actual balance. I talked to the bank and they say that the online banking isn't the same as their system and there is nothing they can do.
EASTLAKE, OHIO -- For the past 6 months, we have received collections calls from Huntington National Bank. We have never had an account through them. The calls are for someone else who had our phone number before us, even though we have had the same number for 3 years.
These calls never come when we are at home, always when we are at work, so we are never home to talk to the person calling. Literally every single day, we come home to a message asking "**" (not us) to call them. We have called them back close to 10 times to report the wrong number, but they keep calling. I have spoken to managers who promise to take our number out of the database, yet they keep calling.
They actually called us on a Sunday when we were home last week. Instead of talking to a live person to tell them they called the wrong number, I got the same recorded message. I have already filed complaints with the BBB and the Ohio AG's office to get this resolved.
LISBON, OHIO -- Online balance showed I had money in account with all charges/checks cleared or pending. I made a two withdrawals for under the amount showing as my balance. They then charged me $187.50 in overdraft charges on the 3 pending transactions, that and the 2 withdrawals, when the online banking showed that the money was there. I talked to bank and they are no help.