HUNTINGTON STATION, NEW YORK -- I bought a refundable warranty for my new 2007 Prius, was told if I never use it I will get all my money back. I received all paperwork and documents. Fast forward 4 years. New dealer name Stevens Toyota now Huntington Toyota. Could not get anyone to comment on refund after 3 visits and emails.
Finally was brought into the office of the guy who sells the warranty's and he asked me if Stevens had a third party insurer like "they do" I had to question his approach, "is not that the standard procedure" He just shrugged his shoulders! Now I'm in small claims court.
I need all the information I can get!
HUNTINGTON, NEW YORK -- June 20, 2007
I own a 2000 Toyota Avalon XLS with a mileage of 68,000. I am writing this letter to express my dissatisfaction and frustration regarding the service I received at Huntington Toyota (formally Steven Imports, Inc.). This dealership is located at 1720 Jericho Turnpike, Huntington, NY 11743, tel. 631-423-6226.
On December 7th 2006 I had my remote control for keyless entry re-programmed and a new key made at this dealership. In less than one months time both my old and new remote controls are non-operational. This prompted me to again have both my remote controls reprogrammed on January 2nd 2007. Yet again, in less than 2 months time they stopped working. On June 12th 2007 I brought this issue to the Huntington Toyota dealership. I was informed by the Assistant Service Manager that the keyless entry computer is now defective. I was further informed that this computer is not under warranty and that I would have to pay the replacement cost of $813.58 + tax out of my own pocket (for comparison desktop computer cost is now about $600.00).
The sequence of events is clear, both of my remote controls stopped working only after the old one and the new one had been reprogrammed by a Toyota dealership. It would appear that the work has not been done right.
I brought this to the attention of Assistant Service Manager, Mr. Chris Garzone, and asked him if he could assist me in resolving this issue. His response was to inform me that he was not going to "bend over" and eat that amount of money! I was shocked by his response and amazed by the lack of customer service that this dealership has! It is obvious that they really do not care about customer satisfaction (though this is their slogan) and are willing to lose a long time customer, neglecting the profit he brings to the dealership. I rank Toyota vehicles as the best cars in the world and had hoped their customer service would be the same. This is why I am extremely disappointed with this dealership and believe it has tarnished Toyota's reputation.
I am asking for your assistance in resolving of this issue.
Thank you very much for your understanding,
In same boat as the guy looking for full refund of unused warranty from Steven's Toyota in Huntington NY. Haven't begun to fight to get our money back just hit the 100,000 mile mark. Just wondering if you had any success in small claims court? I have the certificate that they gave us when we bought the car that states if you don't use the warranty you get a 100% refund. Good Luck to you we will be following in your footsteps I'm sure. If possible put up a post of how you made out. Thanks
HUNTINGTON, NEW YORK -- I am very dissatisfied with Huntington Toyota's customer service, more-so the attitude and reluctance met with by their Sales Manager, [snip]. I had a $500 deposit down for a new vehicle that they were to retrieve for me. After being contacted by their parent company who had a vehicle at a different location, I purchased it of the understanding that the deposit was refundable; that's what their parent company informed me of because it is NYS law. [snip] refused to refund my money stating that it had already been allocated.
Since I've spoken out about my dissatisfaction, I've heard of many people that have had much difficulty with this dealership. I would warn anyone to stay away.