AUSTIN, TEXAS -- I have traveled all over the world for many years and I have never been "taken" for excessive fees until now.
I had a reservation for 3 nightes and had to check out a day early. No problem right ?
So ... read full review14 Replies - Latest reply on 08/29/2012
Grand Hyatt, San Antonio, Texas
SAN ANTONIO, TEXAS -- My wife and I stayed at the Grand Hyatt in San Antonio Texas on May 21&22, 2010. We had previously stayed at a Hyatt in Sarasota Florida and discovered that they used my debit/credit card to freeze $40 ... read full review3 Replies - Latest reply on 05/29/2010
Food at Zulu Maids Brunch was cold and refilling the Buffet was slow Add reply
Damaged my vehicle and did not repair
JACKSONVILLE, FLORIDA -- Recently stayed at your hotel in Jacksonville Florida and I valeted my vehicle, I left that evening to purchase food and returned my vehicle to valet that evening. I checked out that morning. My passenger ... read full review25 Replies - Latest reply on 05/23/2011
My assistant booked a room for me at the Hyatt. 4 hours after the hotel was booked I tried to cancel the reservation and I was told that this is a prepaid non refundable room. The reservation was booked for 6 nights! I received an email back from customer service asking me if I wanted to change the dates. NO. I just want the refund. Can I get refunded for this error? What are my options? 5 Replies - Latest reply on 03/04/2010Add reply
Unsafe parking lot
MILWAUKEE, WISCONSIN -- I stayed with my family at the Hyatt Regency, Milwaukee a week ago. Our car was broken into in the Hyatt ramp that is attached to the hotel and says Hyatt guest parking at the entrance. This happened ... read full review4 Replies - Latest reply on 11/28/2007
We stayed as distressed passengers at the Hyatt Regency, Chicago having missed our flight home from Chicago to Dublin. They took an extra deposit from my credit card which they promised to return but never did. Add reply
I was upsold a suite for twice the price two months prior to my stay. I asked for a regular room and was told they were out. I later learned that 3 people I talked to booked after and even on the day I arrived.
1 Replies - Latest reply on 10/29/2011Add reply
On my arrival I was made to wait in 90 degree heat for three hours for my room. They said they had till 4:00 and I got my key at 3:55.
Service was bad, and the front desk was rude.
After a small "snafu" this staff made everything enjoyable. The place was packed (prelaborday) but they were amazingly calm and attentive. We will be back.
1 Replies - Latest reply on 09/12/2010Add reply
I have now changed my business bookings to Hyatt!
We ate a dinner at their restaurant and they say that the pool is for guests only. we are guests so we had to talk to the manegment and they saw me wearing a towel that they claimed was theirs, so we had to get kicked out! 13 Replies - Latest reply on 09/05/2010Add reply
I was shocked at the firing of the housekeepers at the boston hotels - surely the company could have found someplace else to cut costs rather than firing struggling workers who depend on their low salary and benefits - some of these folks have been loyal employees with years of service - this company should be ashamed - I will avoid Hyatt in the future - 13 Replies - Latest reply on 03/03/2010Add reply
SAN ANTONIO, TEXAS -- The Hyatt Place Hotel North West Medical Center in San Antonio has some housekeeping issues. They seem to have stolen a kids stuffed animal that has been with my daughter since she was born. It would ... read full review11 Replies - Latest reply on 09/23/2009
PLYMOUTH MEETING, PENNSYLVANIA -- Traveler beware -- if you choose this place, you'd better be sure you haven't left anything behind, because you can forget a) getting it back and b) being treated with courtesy and professionalism when you call to report that you've forgotten something. I left a pair of expensive running shoes in my room. I knew exactly where I left them. I called the night I left and was told housekeeping wasn't in so the room couldn't be checked. That was my first clue that no one at that hotel gives a damn about customer service. I was promised a call back the next day. I didn't get it. When I called again, I was told housekeeping didn't find anything, which is borderline miraculous. I suspect the relative of a housekeeper is enjoying himself some nice, free running shoes as I write this.
2 Replies - Latest reply on 05/12/2009Add reply
I placed a total of four phone calls, and not once did I get the sense that anyone there wanted to be bothered. I made a mistake and now I'm paying for it. I got ripped off. If you're not careful, you will be, too.
I will tell you they really know how to make you feel relaxed. I have stayed at the Hyatt 4 times in the past six months and I really do like them. I Starwood Hotel person, but I must tell you Hyatt is certainly winning me over with those beds.
3 Replies - Latest reply on 12/20/2007Add reply
Make sure you give them a try.