Can I get a refund on a room that was mistakenly booked as a non-refundable room?
My assistant booked a room for me at the Hyatt. 4 hours after the hotel was booked I tried to cancel the reservation and I was told that this is a prepaid non refundable room. The reservation was booked for 6 nights! I received an email back from customer service asking me if I wanted to change the dates. NO. I just want the refund. Can I get refunded for this error? What are my options?