Hyatt Hotels - Page 2

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17 reviews & complaints.
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Hyatt Chesapeake Was Worth It.
Posted by on
CAMBRIDGE, MARYLAND -- After a small "snafu" this staff made everything enjoyable. The place was packed (prelaborday) but they were amazingly calm and attentive. We will be back.

I have now changed my business bookings to Hyatt!
     
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Sparticus on 2010-09-12:
We are huge fans of Hyatt properties. Always nice accommodations and friendly staff.
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I have rights!
Posted by on
POIPU,KAUAI,HI. -- We ate a dinner at their restaurant and they say that the pool is for guests only. we are guests so we had to talk to the manegment and they saw me wearing a towel that they claimed was theirs, so we had to get kicked out!
     
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bunnyhead on 2010-09-05:
If you were guests, why did you get kicked out?
Anonymous on 2010-09-05:
It sounds like they were restaurant guests, rather than hotel guests.
Starlord on 2010-09-05:
The pool is for guests who are staying at the hotel, not those eating at the restaurant. Simple to understand.
rockfishing on 2010-09-05:
I guess soon we're going to see signs for the signs.
Venice09 on 2010-09-05:
I've never heard of hotel restaurant patrons being allowed to use the pool. You may have rights, but that's not one of them.

Were you wearing a towel at dinner?
Nohandle on 2010-09-05:
I also have never heard of restaurant patrons only being able to use the other facilities offered to hotel guests. Extra towels are still often provided at poolside, gym etc for hotel guests which might account for the OP having a towel.
Anonymous on 2010-09-05:
Hey, you're in Hawaii. The beach is a much better option. I never even used our condo pool when we lived there.
Anonymous on 2010-09-05:
what a strange review. Who in their right mind would think that?
oldisgood on 2010-09-05:
restaurant patron and hotel guest are 2 different things. You knew that too, otherwise you wouldn't have gotten a towel at the pool to try to fool people that you were a guest. Right?
Anonymous on 2010-09-05:
Someone not in their right mind?
Ytropious on 2010-09-05:
I'm not sure I believe this review, I just don't want to believe someone out there thinks dining at the hotel restaurant is the same as being a hotel guest, and they get all the perks and pool privileged with it.
Anonymous on 2010-09-05:
Just another case of someone who doesn't think the rules apply to them
FlShopper on 2010-09-05:
If you were guests of the hotel(and not simply dining at the restaurant), that would've been very simple to prove. The fact that they asked you to leave would indicate that, despite eating at the restaurant and having a towel, you were not a guest.
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Can I get a refund on a room that was mistakenly booked as a non-refundable room?
Posted by on
My assistant booked a room for me at the Hyatt. 4 hours after the hotel was booked I tried to cancel the reservation and I was told that this is a prepaid non refundable room. The reservation was booked for 6 nights! I received an email back from customer service asking me if I wanted to change the dates. NO. I just want the refund. Can I get refunded for this error? What are my options?
     
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jktshff1 on 2010-03-03:
Important question, was the room booked direct with the hotel, or was it booked via a travel agent or online booking agent?
Anonymous on 2010-03-03:
In a word...no.
Even diamond members are subject to the same rules. For comparable comfort level I'd in the future choose Starwood and bank the credit days - more choices with Starwood vs Hyatt.
Anonymous on 2010-03-04:
It was booked directly through the hotel's site.
Anonymous on 2010-03-04:
If its non-refundable, then no. This was no mistake, you just claim it is because you want them to break their rule for you.
CSD on 2010-03-04:
No. And looks like you need to find a new assistant.
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Staff firing
Posted by on
BOSTON, MASSACHUSETTS -- I was shocked at the firing of the housekeepers at the Boston hotels - surely the company could have found someplace else to cut costs rather than firing struggling workers who depend on their low salary and benefits - some of these folks have been loyal employees with years of service - this company should be ashamed - I will avoid Hyatt in the future -
     
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RestaurantGuy on 2009-09-25:
OP please tell me instead of the housekeepers which "struggling workers who depend on their low salary and benefits" would you suggest they let go instead
Anonymous on 2009-09-25:
Do you actually know the story of why they were firing people? Or is this an assumption?
Anonymous on 2009-09-25:
Actually, layoffs are a fact of life for all of us, but what made this really suck was that Hyatt brought in the new employees, and told the old employees they were for vacation coverage and had the old employees train them. Then one day after they were trained, at 5 o'clock the housekeepers were pink-slipped.
Anonymous on 2009-09-25:
BKK, the new housekeepers are part of an out-sourcing deal, and they get $8/hour, where many of the old housekeepers earned $15/hour.
Anonymous on 2009-09-25:
Ah, ty for the answer, Ken.
jktshff1 on 2009-09-25:
Ken, where did that come from? If true, I think they would be leaving themselves open for a lawsuit with a good attorney.
RestaurantGuy on 2009-09-25:
Ken OK after your post I looked this up. Not exactly the right thing to do here. If you wanted to save 7.00 per hour on each person I guess this is the thing to do? The bad part is in 2 weeks no one will remember this ever happened
Skye on 2009-09-25:
OP, it isn't just the Hyatt. Look what happened to all GM workers.

Layoff's are happening all over the country.
PepperElf on 2009-09-25:
I saw this same complaint over at planetfeedbag
Anonymous on 2009-09-25:
jkt, it's been all over the local news here for the past week.
Anonymous on 2009-09-25:
This morning the Boston Cab Driver's Union announced that if Hyatt did not hire the wrokers back, they would no longer service any area Hyatt hotels. I don't believe it for a minute, but it sure would be interesting if they followed through, and you couldn't get a cab to take you from the airport to your hotel.
MSCANTBEWRONG on 2009-09-25:
That's just wrong...I bet there will be lawsuits filed.
jktshff1 on 2010-03-03:
Anything more on this?
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Housekeeping Thieves
Posted by on
SAN ANTONIO, TEXAS -- The Hyatt Place Hotel North West Medical Center in San Antonio has some housekeeping issues. They seem to have stolen a kids stuffed animal that has been with my daughter since she was born. It would not be such a big deal but the staff when we returned late one evening did not want to put any effort into resolving our issues. They just blew it off as if nothing happened. It may not be major to them, but it was to us. I would not and will not choose this hotel to stay at again.
Resolution Update 07/26/2009:
The issue has been resolved by talking with one of the managers. She got the day staff moving and the kids animal was found in the housekeeping laundry department. It is exactly where we asked the night shift to look. I wish the night staff would have been more sympathetic to our request and not just pushed the issue aside and all this would have been resolved much sooner.
     
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madconsumer on 2009-07-26:
could your child have left it at the hospital?
PepperElf on 2009-07-26:
If a plushy has been with a child since birth then it's been chewed on, barfed on, sneezed on....

I can't really imagine a worker who'd really want something like that.

I think it's very possible it was misplaced, not stolen
spiderman2 on 2009-07-26:
I really have a hard time thinking that someone would steal a child's old stuffed animal. I would think that a more plausible explanation would be that it got lost or misplaced.
Eloise on 2009-07-26:
Sounds like it got wrapped up in the sheets of the bed. Did you think about pulling it out in the morning so this wouldn't happen?
Anonymous on 2009-07-26:
kleonard, thanks for taking the time to post the resolution.
Ben There on 2009-07-26:
It sounds like you are upset that the night shift did not go digging through the laundry area in the middle of the night for a toy. To be fair, hotels often only have 1 or 2 people around in the middle of the night, which means that phones won't be answered or guest can't check in at the front desk if they are looking for left toys. If the animal was there at 3am, it would still be there at 7am when there are lots of people around.
PepperElf on 2009-07-26:
But I wish the letter writer hadn't automatically assumed the staff STOLE the item.


I HATE when people do that.
Back on my first ship in the Navy, some girl had tossed her hat on my rack. I went to bed well after 10pm so it was dark... I saw the ball-cap and assumed it was mine (too dark to see any names) and just shoved it in the corner.

In the morning the girl asked me about the hat, calling it the "hat you stole"... Yeah. She misplaced the hat and called ME a thief.



So... yeah, I get a bit upset about people accusing others of being thieves when the item was never stolen in the first place. It's very disrespectful.
Anonymous on 2009-07-26:
That tossing her hat on my rack comment brought back some memories of a girl I once knew. Thanks! She wore a 7 3/4 Stetson quite nicely.
PepperElf on 2009-07-28:
it wasn't a stetson ... just a navy ball-cap. and in the dark it's impossible to see whose name is written on the inside.

oh and the "rack" is just a bed... stacked 3 high.
lili1018 on 2009-09-23:
I'm glad it was found, but night ahift often cannot leave the desk/lobby area for ANY reason, especially if the hotel does not have front doors that lock.
Anonymous on 2009-09-23:
I also can't stand the automatic "somebody stole it" accusation.
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Unsafe parking lot
Posted by on
MILWAUKEE, WISCONSIN -- I stayed with my family at the Hyatt Regency, Oregon a week ago. Our car was broken into in the Hyatt ramp that is attached to the hotel and says Hyatt guest parking at the entrance. This happened during the daytime. The hotel denied any responsibility as they did not own the parking lot. The parking lot said that they too did not bear any responsibility for the incident. I was thus left with a bill for a broken car window and am still not sure about what other items were stolen from the car. I have stayed and parked numerous times ties in various hotels and always assumed that that the hotel was responsible for their parking especially considering that the parking rates are always fairly expensive.

I am not sure that there would be any redress possible in my case but I am posting this as a warning to people planning on traveling to Oregon to stay away from the Hyatt.
     
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Ryan84 on 2007-11-27:
You are parking in the city, of course you take risk parking your car! I'm sure somewhere, be it a sign at the entrance or on a parking ticket the following is stated in one way or another "car owners assume all risks of damage and theft to cars. Owner of the parking lot cannot be held responsible"
FoggyOne on 2007-11-27:
Unfortunately, you'll have to seek reimbursment from your auto or home insurance. It is extremely unusual to not see a sign as Ryan84 says. We had our car broken into and the police took a report and that was the end of it, the hotel was not responsible at all.
Sparticus on 2007-11-27:
Definitely check with your home owner's insurance. My car was broken into a few years back... they covered me... after the deductible of course.
killerklown on 2007-11-28:
You assumed wrong. I've parked in that ramp hundreds of times and have never had a problem. You know why? Because I pay attention and read the signs that are posted all over the parking ramp stating that they are not responsible for theft or damage and to not leave anything of value in your car. You're completely at fault if anything got stolen from your car.
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I love those beds
Posted by on
DEARBORN, MICHIGAN -- I will tell you they really know how to make you feel relaxed. I have stayed at the Hyatt 4 times in the past six months and I really do like them. I Starwood Hotel person, but I must tell you Hyatt is certainly winning me over with those beds.

Make sure you give them a try.
     
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Sparticus on 2007-07-11:
The wife and I are huge Hyatt fans. They pay good attention to every detail to make your stay very comfortable...
Ponie on 2007-07-11:
Thanks a heap, fellow Michiganian! I'm a Starwood stockholder. :)
amanda06 on 2007-12-20:
If you like those beds you can buy one at Hyattathome.com They are a little pricey but worth every penny in my opinion!
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