My assistant booked a room for me at the Hyatt. 4 hours after the hotel was booked I tried to cancel the reservation and I was told that this is a prepaid non refundable room. The reservation was booked for 6 nights! I received an email back from customer service asking me if I wanted to change the dates. NO. I just want the refund. Can I get refunded for this error? What are my options?
BOSTON, MASSACHUSETTS -- I was shocked at the firing of the housekeepers at the Boston hotels. Surely the company could have found someplace else to cut costs rather than firing struggling workers who depend on their low salary and benefits. Some of these folks have been loyal employees with years of service. This company should be ashamed. I will avoid Hyatt in the future.
SAN ANTONIO, TEXAS -- The Hyatt Place Hotel North West Medical Center in San Antonio has some housekeeping issues. They seem to have stolen a kid's stuffed animal that has been with my daughter since she was born. It would not be such a big deal but the staff when we returned late one evening did not want to put any effort into resolving our issues. They just blew it off as if nothing happened. It may not be major to them, but it was to us. I would not and will not choose this hotel to stay at again.
The issue has been resolved by talking with one of the managers. She got the day staff moving and the kids animal was found in the housekeeping laundry department. It is exactly where we asked the night shift to look. I wish the night staff would have been more sympathetic to our request and not just pushed the issue aside and all this would have been resolved much sooner.
MILWAUKEE, WISCONSIN -- I stayed with my family at the Hyatt Regency, Oregon a week ago. Our car was broken into in the Hyatt ramp that is attached to the hotel and says Hyatt guest parking at the entrance. This happened during the daytime. The hotel denied any responsibility as they did not own the parking lot. The parking lot said that they too did not bear any responsibility for the incident. I was thus left with a bill for a broken car window and am still not sure about what other items were stolen from the car.
I have stayed and parked numerous times in various hotels and always assumed that that the hotel was responsible for their parking especially considering that the parking rates are always fairly expensive. I am not sure that there would be any redress possible in my case but I am posting this as a warning to people planning on traveling to Oregon to stay away from the Hyatt.
DEARBORN, MICHIGAN -- I will tell you they really know how to make you feel relaxed. I have stayed at the Hyatt 4 times in the past six months and I really do like them. I Starwood Hotel person, but I must tell you Hyatt is certainly winning me over with those beds. Make sure you give them a try.