Hydroderm - Page 2

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5.0 out of 5, based on 1 ratings and
13 reviews & complaints.

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Posted by on
CALIFORNIA -- Hydroderm FREE trial is anything but! I sent for the free trial and received the package with product and the paperwork inside said I would be charged $50.88 if I did not return the product in 30 days! How the Heck is that FREE? So, I follow the instructions, went online and got the return number, put all the product back in the box, added all the paperwork, wrote the return number on the box as instructed..so at this point I have paid for shipping twice and all for nothing! Then I get a $50.88 charge on my visa! I call and they admit receiving my package but claim that some of the product is missing and the only way they will not charge me is if I can produce a receipt showing the "weight" of the package to prove that all the product was in the box...that they did receive! And to top it all off, when I saw I was going to get no satisfaction, I asked if the Culver City address was the central offices, "Jason" the "supervisor" I was then talking to said that it was...

I then asked the CEO's name and he refused to give it to me, referring me to the website, and when I pressed him for it...asking "Is there a reason you can't give me the name now?" Jason hung up on me!!! Wow, no one should ever buy anything from this company!!!
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tammyrr on 03/25/2006:
Report them to the BBB! I did and received a refund, immediately!! Do it!
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Hydroderm is a RIP-OFF!
Posted by on
CULVER CITY, CALIFORNIA -- They come on with "get the product free . . . all you pay is shipping. If you don't cancel within 21 days, you are invoiced $49.95. When you call to cancel, they don't tell you that you need a return authorization and to return the unused portion of the product. Thus, as soon as you cancel, you are billed $49.95.

If you don't return it within a 30-day window, you don;t even get your money back. All you get is a store credit for more crap that you don't need nor does it work. This company is rude, crude, and needs to be closed. It is ripping the public off.
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tammyrr on 03/20/2006:
Buyers Beware!

Now the real question? What can we do about it?
tammyrr on 03/25/2006:
Contact the BBB! That's what you should do.
I did and received a refund.
There are 500+ complaints against this company through the BBB alone.
Make a Difference on 08/26/2006:
THANK YOU for saving me from trying the FREE (ha) trial crap! Report them to the BBB!
Make a Difference on 08/26/2006:
THANK YOU for saving me from trying the FREE (ha) trial crap! My friend had just sent me a link to their site and I am thrilled I checked my3cents before considering signing up for their bogus freebie!
ezsbookpal on 08/04/2007:
Hydroderm stinks! Avoid this company completely!!! I ordered Hydroderm aware that I had thirty days to evaluate the product. When I got the stuff, it was a gunky mess -- couldn't even stir it up, just a coagulated mess of creamy stuff with oily goop around it. I sent it back - to the wrong address at the shipping cost of $15.00 then found the $69.00 charge on my bank account the following day. When I called the company, I was told it should have been returned within thirty days in order to avoid being charged. I explained that the product was substandard and I wanted the charge credited back to my account. At this point, the woman said that couldn't be done because I had missed the thirty day cut off. I asked when it had been shipped; she replied that it was shipped on the 2nd of July (the day I called and received the charge was the 2nd of August). Not pretty and I'm irritated. While I will challenge the charge due to poor quality merchandise, I anticipate I'll end up out 89 bucks for absolutely nothing but irriatation.
Don't fall for the hype!!! None of the wrinkle stuff works anyway. Go see a plastic surgeon who sells cosmetic products. The doctor will tell you which products offer the most benefit.
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Say Not To This Stuff
Posted by on
They have gone Bankrupt. The successor company claims records "are in a mess." "Phone numbers don't work. Nearly impossible to get them to stop mailing this junk. To boot, it is a useless product.
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