Hydroxatone - Page 2

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Hydroxatone is a scam!
Posted by Bear4709 on 06/04/2009
I heard on T. V. of a free 30 day trial for a anti-wrinkle cream called Hydroxatone AM/PM Rejuvenating Treatment. All I was to be charged for was shipping. When I received my order, I received 2 jars (not one free) with a invoice indicating that if I didn't return the jars within 30 days, I would be charged a huge amount. (i think it was $69.95) Knowing that I needed time to at least try the cream and see results before I committed to buying it, I quickly emptied the lotion into another container and return the jars. At this point, not only did I pay for shipping of the products to me, but now I was taking 2 empty jars to the post office, had to buy a box and send the jars back certified (i wanted a confirmation they received it). I think my FREE product now has cost me a total of about $13.00. In any case, I continued to use the product religiously (!!!) as indicated for not 30 days BUT 90 DAYS and I have not seen one improvement. I have only a few lines under my eyes and I have great lighting and a magnifier mirror and not one improvement. The cream leaves you feeling semi-dry; like nothing is on your face. After 90 days I decided to just use it on my elbows because who doesn't need softer elbows!

Basically I just didn't want to waste my FREE (yeah right!!) product. This is a scam. Don't buy it!

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Posted by MSCANTBEWRONG on 2009-06-04:
I use Oil of Olay and have for years. It works great.
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Hydroxatone: NO "FREE" and THEY SEND THREE!!!
Posted by Ele55 on 11/03/2009
HOBOKEN, NEW JERSEY -- It seems Hydroxatone was all over the airways, both Radio and TV a few months ago and they sure caught my attention. So as I was DRIVING, no less I pulled over and caught the 800 number and called to get my FREE MONTHs WORTH. NEVER DID HE SAY he would be sending THREE of them out with and elaborate monthly payment plan of about 70.00 per month!! OH NO!! I was "simply paying for shipping". Yeah sure I thought - at the end of your 30 days you just told them if you wanted to KEEP YOUR FREE TRIAL. I am INCENSED that they continue with this BOGUS approach to marketing even now on the television. There is NOTHING free here. They are counting on people NOT returning the product because of the inconvenience of re-boxing and re-shipping. In my case the post-office, I would rather EAT the hydroxatone. I did NOT AUTHORIZE a shipment of 3; I did NOT authorize ANY payment plan and there was NOTHING FREE ABOUT IT.

This is all the WORST in marketing and advertising. Even though the product was a good one I see complaints ALL OVER THE INTERNET about their SCAM. I AM NOT ALONE. I will most certainly pay them but I will NOT honor any arbitrary "schedule" as I did NOT ask for their 3 months worth of product. I cancelled ALL my credit cards and will NEVER give one out again. NEVER.
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Posted by Anonymous on 2009-11-03:
It's not free if you have to give them your credit card or bank account info.

Even if you had returned it, they would still charge you. That's where the scam is. And they won't refund your money.
Posted by Anonymous on 2009-11-03:
Oh well, just take it as a lesson learned.
Posted by c3p0 on 2010-01-03:
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Bad product & RUDE customer service
Posted by Antihydroderm on 12/22/2005
MEMPHIS, TENNESSEE -- I ordered a free trial of the Hydroderm lip enhancer to try. I had previously ordered trials of the firming lotion and wrinkle serum that were offered. Although I was pleased with those products I didn't reorder and canceled any future shipments. This was only due to the price and the timing for me financially. Considering the confidence I had in the product I didn't really hesitate to try the lip enhancer. My fault for unconsciously thinking it was all the same company. Considering that it was an email offer I had received as if it were all the same. Anyway, this particular product was horrible. It turned my face RED 1-2 inches past my lips and stayed that way for several hours! I have never had any type of reaction to a skin care or beauty product. I, by all means, don't have sensitive skin. I let a few of my friends try it and they too had the same results.

Needless to say they won't be ordering a trial! I canceled my trial and any further orders just as I had done with the other products. I was still billed twice, once for my order (the canceled one) and the other for the "unused" tube. I called customer service to inquire, which is where my little trip to Hydroderm Hell began and ended. For starters, I simply ask about the charges. I wasn't upset at all at this point. The @%#$^ representing customer service immediately had an attitude and talked to me like I was some ignorant child. "Did you not read all the fine print?", "it was all there for you in black and white!", "and your wondering why you were charged?!", all this right after asking about the charges. Livid doesn't even begin to describe it! I totally understood what she was saying and was ok with it, had she said it differently. I asked to speak to a supervisor mainly in hope of better phone manners. Her reply was "do you really think that if you talk to someone else you gonna get your way?" AAAAHHHHH!! I'm a pleasant and non-violent person BUT if I could have reached through that phone.........???!!! I got the supervisor with better phone manners and received the credit for the order made after my cancelation but not on the charge for the "unused" product. It didn't make sense that you would have to return one "unused" and not the others. I was even mistakenly charged for the firming lotion but received refund with no trouble at all. It's unfortunate that one @$%#$%# can put such an awful stigma on a whole line of products. I'm aware now that there are many different companies that market and handle these products but the Hydroderm company in Culver City CA on Higuera St and Playa CT just for rudeness and degrading the rest of the company, should be shut down. The %@%$^ I encountered doesn't need any contact with the general public whatsoever.

In finishing with my little tirade, I have never in my life been so put out with a product. I see now that there are others who share my grief and I only hope that people such as her don't negatively effect a company that at one time I had planned on using again despite the price.
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Posted by Anonymous on 2005-12-22:
Why would you have a few friends try the cream after your experience? Either your friends aren't to bright or you're not a good one.
Posted by Ponie on 2005-12-23:
'1-2 inches' past your lips? Might this be a slight exaggeration? Just how big is your face? Put 2 inches on either side of your mouth and doesn't that reach up to the ears? It does on my face. If you had a problem with the product, piling on doesn't help!
Posted by Mad Eye Moody on 2005-12-23:
Ponie...someone must have lied to you about how long two inches is.
Posted by tammyrr on 2006-03-25:
People, cut this person some slack.
to the original poster. You should report Hydroderm to the BBB. I had a similar experience with them and when they refused to refund my money, I reported them to the BBB and received a full refund!
Posted by Make a Difference on 2006-08-26:
THANK YOU for saving me from trying the FREE (ha) trial crap! Don't give the losers who posted sarcastic feedback here a second of your time. They post aggressive crap EVERYwhere on this site!

You're doing people a favor with your review!
Again, thank you!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They are a scam
Posted by Blue_eye_blonde_taken on 12/14/2012
JERSEY CITY, OKLAHOMA -- I am going through the same thing. I returned the stuff and cancel. As they said. Then not even a month later they took out 69.95 out of my account, then the next day they took out another 69.95. I have been calling and e-mailing them everyday. I don't make a lot of money live pay check by pay check. Now my account is minus because of this company. Can not pay any bills. Within 2 days they took out $139.99. I will be telling people about this scam. When I can I will be talking to a lawyer. I guess before you take up a offer you need to check out the company. What is the world coming to with all the scams?

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Posted by Alain on 2012-12-15:
As you can see from the numerous negative reviews about this stuff, Hydroxatone has been running this for at least a couple of years now. Before you pay for some "miracle!" health or beauty product advertised on the Internet or late night TV (most of what's advertised there is junk), try looking at your local pharmacy or grocery store. They usually have something just as good or better for a reasonable price.
Posted by leet60 on 2012-12-15:
You need to conact your bank and if this money is taken from a checking account, change the account number; if from a credit/debit card have the card cancelled and reissued with a new number.
Posted by Brigitte on 2012-12-28:
I had no problem cancelling. You MUST get a cancellation number and call your credit card company. If there are any more deductions - call them and they will take care of things. Without the cancellation number you might have a battle on hand! Cancelling or changing the credit card number does nothing for you. The credit card company can bill you anyways for up to 8 years. That's what I have been told by Amex.
Posted by Patti on 2013-09-11:
This is definetly a scam! I recieved this stuff and called Cust. Svc. and got the run around from them when I told them I did not want this product anymore. It came across as a flash ad on the Avon website. Thinking it was an Avon product for a free trial I ordered it but woe and behold I ended up with $69.95 product I'll never use. Cust. Svc. is very condensending and anyone who thinks they're buying a "miracle cream" DON'T, they'll suck you dry.
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Posted by Jay007 on 07/14/2009
They said on advertisement that the Hydroxatone is Free TRial.. FOR two bottles of the product! But NO it is not a free trial. The customer representatives are VERY RUDE AND NO KNOWLDGE OF CUSTOMER SERVICE AT ALL. They have charged me $69.95 twice because of their 30 day thing they have. I cancelled everything and the next month they still charged me with 69.95 again. I called and they had told me that I THE CONSUMER owe them money and I am STEALING from their company, even the fact that they have my CREDIT CARD INFORMATION! What customer service it is! THIS HYDROXATONE IS A SCAM... THEY WILL RIP YOU OFF! This company needs to be closed down!
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Posted by MSCANTBEWRONG on 2009-07-14:
There's no such thing as a free trial...you will end up paying in the end especially if you don't read the fine print.
Posted by Anonymous on 2009-07-14:
If its a free trial how could they charge you if you didn't provide your credit card information? Nothing is free!
Posted by Anonymous on 2009-07-14:
Taking a 30 minute walk around your neighborhood every day is free and a much better way to drop a few pounds.
Posted by madconsumer on 2009-07-14:
did you cancel in the time frame given to cancel?
Posted by jktshff1 on 2009-07-14:
AND it helps you get to know your neighbors.
Posted by madconsumer on 2009-07-14:
jkt, are you saying to chase the neighbor around the block?
Posted by Anonymous on 2009-07-14:
That's a good way to lose some weight too mad
Posted by jktshff1 on 2009-07-14:
noooooo just get to know them. 'course it depends upon if they got a hot body or not.
Posted by Anonymous on 2009-07-14:
Aren't these the dudes with the ad with the old wrinkled woman on the left and this stuff is supposed to turn her into a 24 year old hottie? Only a fairy godmother can do that. If it's making promises like this, it's crap; you won't be tempted to try crap for free and be ripped off in the process. A great plastic surgeon can't even do what this stuff promises, so it's a good lesson, and a hard one.
Posted by dan gordon on 2009-07-14:
a simple search on this site would have saved you much frustration. I did get my money back but you have to keep records.
Posted by CrazyRedHead on 2009-07-15:
It is not a free trial, it is a "risk" free trial. You have to pay up front and then you have the option of canceling within there time frame and getting your money back 'risk' free. I make this same mistake a loong time ago about a different product.
Posted by BokiBean on 2009-07-15:
Great answer, Red!
Posted by ajtheamazing on 2009-07-16:
Well, first off I am a customer service rep for this company. What I would like to say is number one: that our company is not the only company in the world that offers a risk-free trial. If you cannot grasp the concept of a risk-free trial than you truly are an idiot and should not order anything over the phone. Secondly, most of you customers scam us! You people lie,lie,lie. Sometimes I get so damn aggravated by the amount of pure ignorance I hear on the phone. You people honestly disgust me. Do you really think if you walked into a department store and asked to bring home a $60 dollar jar of wrinkle cream and use it for 30 days the sales clerk would oblige that? Our company loses money everyday, because people like YOU (and that pertains to people complaining about our products)scam us. I have some people who order the rft several times in a year and get away with it, they NEVER purchase the product, they always send it back before the 30 days. And by the way for those of you that do that...I am hip to your BS...don't think you can try that with me as your customer service rep. Also, for those of you that claim you NEVER received your shipments, I'd advise you not to do that. You will get caught. Lastly, for those of you who claim to have NEVER ordered the product in the first place, don't do that...we can pull the initial sales call. O and before I end this rant. LISTEN TO THE INITIAL SALES REP AND READ YOUR INVOICES!!!!!!!!!!!!!!! Don't blame us for your lack of intelligence.
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A Better Way to Try the Products
Posted by Venice09 on 05/11/2011
Out of curiosity, I checked to see if Hydroxatone products are now being sold on the Home Shopping Network (HSN). Since many people have unsuccessfully tried the risk free 30-day trial offer from television, I thought HSN might be a safer way to order this brand for the first time. This is not a testimonial for HSN or Hydroxatone, but simply a suggestion. I have purchased things from HSN in the past, and compared to what I've read about Hydroxatone's customer service, HSN is definitely a better choice. At least you can order with the confidence of knowing there will be no unexpected charges or deductions from your bank account, and that you can return the products hassle free.

So, please, don't be fooled by Hydroxatone's seemingly deceptive television advertisements for free trial offers. If these products appeal to you, and you want to give them a try, I would advise using HSN as an alternative. You will have to pay for return shipping if you are not satisfied, but that is nothing compared to the amounts of money some people have lost dealing with Hydroxatone directly.
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Posted by Alain on 2011-05-12:
Good review, Venice, and a good alternative for ordering this product.
Posted by jktshff1 on 2011-05-12:
Good information V09
Posted by Anonymous on 2011-05-12:
Very good advice Venice! I am surprised HSN would carry their products, since they have such a bad rep. You are right...it would be wise to order from HSN instead of directly from Hydroxotone.
Posted by Venice09 on 2011-05-12:
The products might actually be good, Nicole. But people are so turned off by the order/return process that they never have a chance to find out. If I wanted to try Hydroxatone, I would definitely get it from HSN. At the very least, they won't keep draining your bank account!
Posted by Anonymous on 2011-05-12:
Very true, Venice. I notice in a lot of reviews that customers say the product did not work. But they could just be livid after having their bank account emptied. I know I would be!
Posted by Anonymous on 2011-05-12:
Another alternative is to order using your credit card if your card offers "single-use" numbers. Most credit cards offer this service for online shopping and I use it frequently. That is how I tried this product out. It burned my face btw :( but that isn't unusual, I have very sensitive skin.
Posted by MRM on 2011-05-12:
Blue, I use Bank of America that generates peudo numbers that can be used one time. I use it all the time when shopping online.
Posted by Anonymous on 2011-05-12:
I use it with BoA but mostly thru Discover. They have a browser plug-in that generates a popup window and PRESTO! new number.
Posted by Sparticus on 2011-05-12:
Awesome review. An easy solution for folks who want to try it without the risk. Nice sleuthing! =)
Posted by Anonymous on 2011-05-12:
Ulta also carries this product in stores.
Posted by Anonymous on 2011-05-12:
I did not know that Ulta carries this. That was on my list of places to shop today.
Posted by Venice09 on 2011-05-12:
I didn't know that, unslated. We have an Ulta store here but I've never gone in. I wonder what their return policy is. I'm also curious how the prices compare to HSN. Maybe I'll check it out.
Posted by Venice09 on 2011-05-12:
I just looked at the reviews on HSN. The three top selling products in the line, averaging $70 each, only have two to three stars. I didn't actually read the reviews, but that's not very impressive.
Posted by Anonymous on 2011-05-12:
Venice, you never checked out Ulta? It's a pretty good store, and I did return one item and had no issues there. I like it because they carry many of the high end brands, but they also have brands you can find at drug stores. Plus they have a ton of hair products and tools. I have tried the Ulta brand, and although their make up is not very good, their lotions and shower gels are.
Posted by Venice09 on 2011-05-12:
I know. I can't believe I haven't gone yet. I was going to stop in around Christmas but just didn't get around to it. I really don't buy too much anymore, but I am curious as to what they have to offer. I'll make a point of going in the next time I'm in that area.
Posted by Anonymous on 2011-05-12:
It's worth checking out. They usually have some sort of deal going on, like buy 2 lotions and get 1 free sort of thing. If you get on their mailing list, they will send coupons too. I have gotten quite a few free things from them like candles, beach towels and different sorts of totes and bags.
Posted by Anonymous on 2011-05-12:
Great info, Venice!
Posted by Anonymous on 2011-05-12:
Thanks, Venice.
Posted by Venice09 on 2011-05-12:
I promise to go, Nicole. I at least want to get on the mailing list!
Posted by TWL on 2011-05-20:
I returned all the products and asked my credit card company to investigate. I finally received a credit but with all the hocus pocus of this outfit, I am unable to determine if full credit was issued for all shipments. Also, be careful of a companion product - Radialabs???
Posted by PepperElf on 2011-05-20:
if it's "free" you wouldn't need a credit card.
Posted by Venice09 on 2011-05-20:
Good advice about Radialabs, TWL. They certainly do seem to be related.

I don't mind using a credit card to cover shipping and handling of a free product, depending on the amount. I don't expect to get a free product shipped to me for free. A trustworthy company will not take advantage of your credit card info. Apparently Hydroxatone is not one of those companies.
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Returns and customer service
Posted by Tammy2229 on 12/30/2010
I ordered the Instant effect product off the TV because the said it was a study and I could try it for free. While on the phone with them I got sucked in for the Hydroxatone AM/PM, well what they neglected to tell me was they were gonna charge my card $217.80.I have tried numerous times to contact someone in customer service to send this back but have been unsuccessful. So as a result of this I had to cancel out the credit card used and get a new one to insure that they won't charge my card that astronomical fee that I NEVER AGREED TO because was never informed of. So long story short lets see how quick they try to contact me for their $$$ or product back!!
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Posted by Weedwhacked on 2010-12-30:
Nothing is free. Stick to that statement and you won't be duped like this again.
Posted by ChuhBaca on 2010-12-30:
You definitely have to be careful of those info-mercial type products. Another example is the Eco-Canteen. There were a lot of complaints about charging for upsales without consent and problems for returns, etc. Some people ending up paying over $100 for a couple of water bottles.

Now you see them on the deal-a-day sites sometimes 2 for $10, including shipping.
Posted by Skye on 2010-12-30:
Anytime a free offer wants your credit card number, it's no longer free, and should be avoided at all costs. If the product is so amazing, why isn't it being sold in stores? Because they want to lure in, especially for those who do not read the fine print.
Posted by Anonymous on 2011-01-24:
I agree with you 100% Skye. That is the reason why it's not sold in the stores.They could possibly sell to more people by putting it on the store shelf but then they wouldn't be able to charge their CC $89.00 per month on Auto-ship.
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Hydroxatone rip off
Posted by Andriana on 10/13/2010
JERSEY CITY, NEW JERSEY -- Please beware of this scam. You think you are just paying $7.95 for shipping
of this anti- eye bag cream to try, but then they automatically keep shipping this junk, that doesn't work, and charging your credit card. My mother fell prey to them, and had to change her credit card number. Many other people have been too. Just go on line and see how many people have been scammed. So, obviously their marketing tactics are not the best for the consumer, and designed to confuse and trick their customers. I don't know how they can get away with it. I'm going to try to contact Clark Howard so more people can be warned.
And as for the eye bags, I hear you're better off with Preparation H.

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Posted by Anonymous on 2010-10-13:
Amen. That stuff is a bunch of crap and they do the same scam that other companies that advertise on TV do. I learned to use my Discover card for those because I can get a one-time use number that they cannot hit twice.
Posted by MRM on 2010-10-13:
Icredible, also Bank of America generates pseudo numbers that can be used only once, and I use it when I shop online.
Posted by Anonymous on 2010-10-13:
Cool beans MRM. I didn't know that! I have one of those too. Now I have a second weappon.
Posted by MRM on 2010-10-13:
Im glad these services are available so that businesses cannot charge your card twice or automatically charging your card.
Posted by Anonymous on 2010-10-13:
If people would take time to read the terms of these "free trials" and that it may not help in every case, they won't have these problems.

Posted by Venice09 on 2010-10-13:
Lakisha, I agree. Also, these one use credit cards are a great idea.
Posted by Anonymous on 2010-10-13:
Posted by Freddy2Times on 2010-10-13:
Same scam, probably same company as the Acai burn pills, the dazzle white tooth stuff, mega colon, green tea fat burner...

Complaints are all over the internet for these products, people who canceled well within the trial period got no product, but are still being charged etc.

Seriously, if something sounds too good to be true- it is. If the product was that wonderful, they'd sell it in your local drug store or have their own freestanding store. Don't buy random stuff online, or from late night tv offers. Don't trust a business that won't take a check, a money order, or basically just demands you use your credit card.

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Customer Service Complaint
Posted by DDFB on 04/21/2010
JERSEY CITY, NEW JERSEY -- I sent for a "free" sample of Hydroxatone and was charged $70 for it! When I called the company to return the second delivery of it, which I did not request!, and to get a credit for the over-$150-charge to my credit card, I received lengthy directions: MAIL ONLY RETURN RECEIPT REQUEST WITH A LONG RETURN # ON THE ENVELOPE. THEN EMAIL THE TRACKING # TO THEM. I was told by "Nathan" that he was sending, as we were speaking, an email to me by which I would enter the "tracking #" from the mailing slip so they could follow the return. They NEVER sent me an email. I did as I was instructed anyway and decided to email the number through their "customerservice@hydroxatone.com". That address was refused as no such address exists! I will be calling my credit card to explain what has happened and see if they can get in touch with the company. I was assured by Nathan that once I sent the tracking # my account would be cleared out and I would not have a balance. How do I do that, if they don't exist?
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Posted by MDSasquatch on 2010-04-21:
If you are getting something for free and the company wants your Credit Card Number, RUN AWAY FAST!
Posted by Anonymous on 2010-04-23:
If the OP had went online and read the "Terms Of Service" she would have know that the "free offer" has a auto ship program attached to it. The first order is usually "just pay shipping/handling. The next shipment is full priced.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Former Employee
Posted by Ajtheamazing1 on 05/26/2013
JERSEY CITY, NEW JERSEY -- I worked for this company a little over 2 years ago. I admit that their advertising is questionable, but what's worse is their business sensibility. They had a call center manager that was inflating numbers to make it look like we were doing better than we actually were, a "higher up" having relations with his assistant and several leads and supervisors who were drinking on the job selling prescription and street drugs.

I must admit I was paid well, but tell me what company folds if the customer threatens BBB, AG or Consumer affairs? To me that degrades your brand. If you believe so much in the brand then why are they allowing customers to keep the product free of charge once they say those magic words? Atlantic Coast Media group disgusts me. They have cheap products, hire unprofessional staff and advertise deceitful marketing.

To anyone that so much as thinks of buying this product, DON'T. I can tell you first hand I took 50-60 calls a day and out of those customers, a few actually saw immediate results. Some, I coerced in to keeping and paying for it, since that was my livelihood. I will admit our customer base was just as awful. But, again who you market to and how you market will drive your customer base. FYI this company has also had a couple law suits which is why they had to downsize their call center. They're irresponsible with their money and even had to fire their head marketing VP, because he essentially cost them millions due to his reckless spending.

Yes, I am airing their dirty laundry because of their business practices and the way they market. Their commercials also SUCK. They spend millions upon millions on marketing and their commercials are so generic and boring. I will be posting this on every complaint board I can find. People deserve to know who they are buying from. ADDITIONALLY IT LOOKS LIKE THEY ARE CREATING PAGES TRYING TO DEBUNK THEIR SCAM!!!!! I want to also note they either created another fly by night company called Radialabs and advertised it with their products to make more money. They told us that this other company was trying to piggy back off our success by making claims that both products work together. It's all BS.
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