Hydroxatone - Page 3

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1.3 out of 5, based on 15 ratings and
72 reviews & complaints.

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Misrepresentation and False Pretenses...
Posted by on
Rating: 1/51
NEW JERSEY -- I have sent numerous emails to them telling them that their advertising is misrepresentation.....their marketing goes to Australia...however, then they say that they do not send internationally.....so they have taken my credit card details....but won't send to Australia.

I have sent 6 emails to them and every time I get a dead letter response...no one at those emails addresses....They cannot be contacted....I cannot cancel the order...they are unavaible....they are sending the wrong product, one that I didn't order... and I cannot get onto to them to tell them that, along with them not sending this internationally anyway....They have got my money and taken my money Under False Pretences and misappropriation and misrepresentation and misleading advertising....
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BiogAl on 06/11/2012:
Maybe you can contact your credit card company and have this charge removed.
Alain on 06/11/2012:
Very good advice from Contact & BiogAl. Challenge the charge with your credit card company immediately. You might also want to read some more about this company by using the keywords "Hydroxatone Complaints" in a Bing, Google, Yahoo, etc. search. Filing an official complaint with the New Jersey Division of Consumer Affairs via http://www.njconsumeraffairs.gov/ocp/ and also at http://www.ftc.gov/bcp/index.shtml wouldn't be a bed idea, either. You can get an equally good anti-wrinkle or anti-aging cream at your local drug store for far less money. In the future, you might want to be very careful about giving out your credit card number or any bank information (some people have had problems with this, too) to any Internet company that has a lengthy history of deception and poor product reviews. Take a look at http://www.my3cents.com/reviews/hydroxatone as well, if you get the chance.
lexophiliac on 06/11/2012:
Did you order from the Hydroxatone official site?


This link has several company contact methods and a detailed return/refund/cancellation policy.
Babs - Australia on 01/28/2013:
I have just completed the trial - 8wks. Result No significant change. Sent e-mail- outlining trial and results with recommendation - SUSPEND and CANCELL membership. RESPONSE, THIS email address is an unmonitored box, visit us on line at
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Hydrolyze Trial Offer
Posted by on
JERSEY CITY, NEW JERSEY -- Through another website, I decided to take advantage of the $2.00 trial offer for the Hydrolyze Advanced Under Eye Formula. Like so many others, I expected a small bit to try with the understanding that I could order more if I was satisfied. Instead of a small bit, I received 2 full jars of the stuff. I immediately canceled my subscription via email and received a confirmation that my subscription had indeed been canceled. However, after the 30 days, a charge for $69.95 showed up in my checking account. After calling customer service, I was told that even though I had canceled my subscription, since I had not returned the product, I was charged for the two jars. With some exasperation, I argued that I had already paid $2.00 for the trial offer, that I didn't owe them anything else, that they were committing fraudulent advertising and if the charge was not refunded, I would be forced to take further action. Finally, the young man said they would refund my account within 72 hours. We'll see.
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ok4now on 08/25/2011:
Another scam info commercial. Get ready to dispute this on your C.C. What thieves!!
melissa253 on 09/05/2012:
If you get your money refunded, you will probably be to first,
Tony on 10/12/2012:
we had the exactly the same situation. they just want keep charging on my credit card. I told them I got none of their product and didn't authorize them to charge on my credit card. but these skunks insist to charge. Bastard. I doubt that they will give you a refund though. it seems that they are making money that way.
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Do Not Buy
Posted by on
302 A WEST 12TH ST #276, NEW YORK -- I thought I was getting a sample. There were two jars and a toner. I did not see any charges for the "samples." I did not look on my credit card until today and I saw the charge for 74.95. I called the other company Radiolabs which I got connected to through Hydroxatone and saw their charges too. I called the credit card company and told them the problem that I did not authorize these products except for an eyelash product. I ended up on complaint lines where both of the products are on: Ripoff Report and 3Cents Worth.com and there are so many people saying the same thing. They are scammers and one is reporting one of them to the Attorney General in their New Jersey. I suggest the same thing and I am going to have the AG in Arizona look at these websites and see all the complaints. I closed my credit card and when they charge the second charge it will not go through and it can go on my credit reports and I am going to write a letter to all three with copies of these complaints attached to contest the charge from Urban Nutrition that own Hydroxatone. I tried to return the second one and was told it was over 30days even though they are now charging me for the second one past the 30 days which I didn't know they had to be sent back. You cannot return the product no matter what.
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Alain on 03/25/2011:
As you now know, never give out your credit card number or bank account number to an unknown Internet company for a "Free Trial" or "Samples". Also consider getting a similar product at your local drug store that does the same thing for a lot less.
Skye on 03/25/2011:
Free means free, and they should not be asking you for your credit card information. If a company wants you to pay for shipping and handling. tell them send it COD. They get your credit card number, they enroll you in automatic delivery.

Freddy2Times on 03/25/2011:
I've been hearing about this for at least a year now. I'm starting to think that this is all one company.
(Acai burn, Hydroxatone, Sparkle Bright & about 14 other products.)

I agree with Skye, don't give out credit card info for "free" products. Be careful shopping online. (ESPECIALLY IF YOU WILL BE RUBBING THE PRODUCT INTO YOUR EYES, SKIN OR OTHERWISE INGESTING IT!!!)

I've read postings online that seem to state that this company/ies aren't persueable, as they are based in foreign countries. I've read that banks somehow allow them to still draw funds after complaints. You might want to just cancel the credit card that they have the info for. If the other posters are to be believed,(and some of this stuff seems to be a bit "out there")
you aren't free of trouble yet.
old fart on 03/25/2011:
I don't know if this is the same but there is body cream company that advertises that they are celebrating the millionth sale of their product and if you call within the next 24 hours, you will get a free container.
fortunately I have no need for the product!
Cwazychicken on 06/04/2011:
Complete scam, all these beauty products are the same it seems.....this company I think changes names when people catch on then comes out with a new product...beware if you have a risk free trial, because its not really a free trial....in the terms, they do list that they won't refund opened bottles for some reason....so its not really a trial at all.
Anonymous on 06/04/2011:
Read the terms and conditions before agreeing to anything. By accepting the "samples" you unknowingly agreed to scheduled future shipments of products. The future shipment and cancellation policy is spelled out in the terms. The company counts on people not reading it or disputing charges.
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Hydroxatone is not a FREE TRIAL BEWARE !!!
Posted by on
I responded to the offer to try the above product & was charged $1.99 for this. I received the product within a few days then I read the fine print. The card I used to pay for the initial $1.99 is now on file & will be AUTO CHARGED unless I call & get an RMA # & return the product ??? Where is the FREE TRIAL ??? I do not want to have my card charged therefore I will be returning the product eceived. YOUR COMPANY needs to TRAIN your REPRESENTATIVES to tell your potential customrs the facts before they try your FREE TRIAL. HOW BOGUS!! I DO NOT RECOMMEND any one to call or go on line to orderUNTIL THEY ARE INFORMED. Also it`s imposiable to link to the website to UNSUBSCRIBE to the newsletter I receive in my JUNK MAIL DAILY !!!
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Alain on 02/03/2011:
I've seen a lot of complaints regarding Hydroxtone's "free" trial. You really don't want to give these folks your credit card number. By the way, you can find a good moisturizing cream at your local drugstore that will be just as effective as any of these "miracle" creams for under ten bucks.
Venice09 on 02/03/2011:
This company has succeeded in creating a bad reputation for itself that unfortunately will overshadow the quality of the product. It seems people are returning the product without even trying it because they have been mislead into thinking it's a free trial with no strings attached. Apparently the company couldn't stand on the integrity of the product alone and found it necessary to secure customers via the fine print. Normally I say the buyer should beware, but based on all the complaints I've seen, I have to believe that this company is not exactly forthright in its practices.

Take Alain's advice and check out the skin care products at your local drugstore. There are no secret miracle ingredients that are exclusive to one brand. You'll notice that a lot of the ingredients in these products are the same.
Alain on 02/03/2011:
Good idea to compare the ingredients, Venice! I do that with generic OTC cold remedies and stuff, but it'd work for moisturizing creams as well!
PepperElf on 02/03/2011:
if you have to give your credit card number then it won't be free

and yes venice - I think this company screwed themselves over cos they've no reputation now except for that of scammer.
Venice09 on 02/03/2011:
Alain, I used to be a skin care product junkie until I realized I was wasting my money. I never found one product that made enough difference to be worth the extra money. Fancy packaging and impressive brand names are sometimes all you get for that high price tag. Same goes for OTC medications, as you said. And designer clothes!
Alain on 02/03/2011:
You are absolutely right, Venice! I do like my Levi's (when I can find normal ones) and Oshkosh stuff, though!
Venice09 on 02/03/2011:
Pepper, it would be ironic if this product is great but nobody ever finds out. What a shame.

Maybe people think they are giving their credit card number to cover the shipping and handling. Technically, the product is free, but the customer is responsible for S&H.
Venice09 on 02/03/2011:
Alain, I think Levi's are well made and worth the money, but some designer clothing is way overpriced and the quality just isn't there.
Alain on 02/03/2011:
A lot of it probably is made in the same place and they just sew a different label on it.
Venice09 on 02/03/2011:
Just like store brands at the supermarket. A lot of them are made by the major companies. I have no problem spending less on a store brand as long as I'm satisfied with the quality.
Disaster Worker on 02/03/2011:
OP, you may have to cancel your credit card in order to get away from these people. If you use a debit card, we've heard many stories on this site that this company will drain your bank account. Good luck!
Anonymous on 02/03/2011:
When a company offers you something for 'free' and wants your credit card information for shipping, hang up the phone.
PepperElf on 02/03/2011:
the funny thing is you don't really need any of those expensive creams. you already HAVE the secret to younger silkier skin in your own home.

You'll see results in LESS than a week. You'll be healthier.

Water. Drink 8-12 glasses a day.

If your body has enough moisture to feed the skin properly, it'll give you better results than any expensive moisturizer.

(and it can even improve your sex life since the skin isn't the only body part that's getting a moisture boost - hell can't beat that one with a skin cream) *grin*
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Thankful for info prior to buying
Posted by on
I read an advertisement, of course which included the before and after pictures. I am about to turn 50, and I'm still attractive, but, the lines are getting deeper and I don't like it! To tell all of you the truth, for my age I don't look that old. I have used lotion with vitamin E in it, and ladies, I can get this at a dollar store for under a dollar and the vitamin E is a good product for your face!..I even use an oil of just vitamin E at night. When I tell people my age, they are surprised. I would tell younger women to stay away from foundations if you don't need them. I honestly believe that they, in time, ruin your skin. I also strongly suggest that young women wash there face every day and night and use the vitamin E cream. You may feel like I did at a younger age that I didn't need to, but, in the long run you will be glad you did.
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Alain on 01/26/2011:
Good information. There's no need to spend a lot on an Internet 'miracle' cream when you have something just as good, and cheaper, at your local store.
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Returns and customer service
Posted by on
I ordered the Instant effect product off the TV because the said it was a study and I could try it for free. While on the phone with them I got sucked in for the Hydroxatone AM/PM, well what they neglected to tell me was they were going to charge my card $217.80.I have tried numerous times to contact someone in customer service to send this back but have been unsuccessful. So as a result of this I had to cancel out the credit card used and get a new one to insure that they won't charge my card that astronomical fee that I NEVER AGREED TO because was never informed of. So long story short lets see how quick they try to contact me for their $$$ or product back!!
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Weedwhacked on 12/30/2010:
Nothing is free. Stick to that statement and you won't be duped like this again.
ChuhBaca on 12/30/2010:
You definitely have to be careful of those info-mercial type products. Another example is the Eco-Canteen. There were a lot of complaints about charging for upsales without consent and problems for returns, etc. Some people ending up paying over $100 for a couple of water bottles.

Now you see them on the deal-a-day sites sometimes 2 for $10, including shipping.
Skye on 12/30/2010:
Anytime a free offer wants your credit card number, it's no longer free, and should be avoided at all costs. If the product is so amazing, why isn't it being sold in stores? Because they want to lure in, especially for those who do not read the fine print.
Anonymous on 01/24/2011:
I agree with you 100% Skye. That is the reason why it's not sold in the stores.They could possibly sell to more people by putting it on the store shelf but then they wouldn't be able to charge their CC $89.00 per month on Auto-ship.
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Wrongfully Charged and Now Run Around
Posted by on
JERSEY CITY, NEW JERSEY -- After hearing that a new product was on trial and needing people to try I latched on being that I am nearing the big 50 and wanted something to help with firming my facial skin. What entailed later has been a true nightmare!

The call started out as a seemingly easy call, then after giving them my debit card number for the $7.95 shipping I get hung up in this sales spill while trying to get a confirmation number. Never mind that I am in traffic on what should have been an easy order placement. Later after checking my checking account I see that I am now charged a fee of $167.85 and now has caused my account to go in overdraft. I called the company and began with a very rude person that blew her breath after I explained to her that I do not have a order number and that I have no information to give her; she rudely hung up. I then call back and set on hold for another 45 minutes when a person picks up and then yet again hangs up; I call back and finally get to speak with someone that made up for all this rudeness (somewhat), I now have to wait for the product to arrive since it has been shipped and then call back and sit on the phone for whom knows how long and then see what transpires from there. Given the fact that their website states that there is no refund only company credit, I now wonder what will take place from here on out.

Buyer beware of this company; you will be charged and sent what ever they are trying to sell and you will be charged without getting a confirmation number. I had not this amount of money in the bank and now they have charged me. This company means to get your money no matter what and will then not give it back to you. From what I understand from this phone call is that in 3 months I will be charged again; which means that now I have to go back and cancel my debit card and get another card; which will take 3 weeks to get and man hours of my time wasted that I will not get back.
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Hydroxatone rip off
Posted by on
JERSEY CITY, NEW JERSEY -- Please beware of this scam. You think you are just paying $7.95 for shipping
of this anti- eye bag cream to try, but then they automatically keep shipping this junk, that doesn't work, and charging your credit card. My mother fell prey to them, and had to change her credit card number. Many other people have been too. Just go on line and see how many people have been scammed. So, obviously their marketing tactics are not the best for the consumer, and designed to confuse and trick their customers. I don't know how they can get away with it. I'm going to try to contact Clark Howard so more people can be warned.
And as for the eye bags, I hear you're better off with Preparation H.
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Anonymous on 10/13/2010:
Amen. That stuff is a bunch of crap and they do the same scam that other companies that advertise on TV do. I learned to use my Discover card for those because I can get a one-time use number that they cannot hit twice.
MRM on 10/13/2010:
Icredible, also Bank of America generates pseudo numbers that can be used only once, and I use it when I shop online.
Anonymous on 10/13/2010:
Cool beans MRM. I didn't know that! I have one of those too. Now I have a second weappon.
MRM on 10/13/2010:
I'm glad these services are available so that businesses cannot charge your card twice or automatically charging your card.
Anonymous on 10/13/2010:
If people would take time to read the terms of these "free trials" and that it may not help in every case, they won't have these problems.

Venice09 on 10/13/2010:
Lakisha, I agree. Also, these one use credit cards are a great idea.
Anonymous on 10/13/2010:
Freddy2Times on 10/13/2010:
Same scam, probably same company as the Acai burn pills, the Dazzle White tooth stuff, mega colon, green tea fat burner...

Complaints are all over the internet for these products, people who canceled well within the trial period got no product, but are still being charged etc.

Seriously, if something sounds too good to be true- it is. If the product was that wonderful, they'd sell it in your local drug store or have their own freestanding store. Don't buy random stuff online, or from late night tv offers. Don't trust a business that won't take a check, a money order, or basically just demands you use your credit card.

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Customer Service Complaint
Posted by on
JERSEY CITY, NEW JERSEY -- I sent for a "free" sample of Hydroxatone and was charged $70 for it! When I called the company to return the second delivery of it, which I did not request!, and to get a credit for the over-$150-charge to my credit card, I received lengthy directions: MAIL ONLY RETURN RECEIPT REQUEST WITH A LONG RETURN # ON THE ENVELOPE. THEN EMAIL THE TRACKING # TO THEM. I was told by "Nathan" that he was sending, as we were speaking, an email to me by which I would enter the "tracking #" from the mailing slip so they could follow the return. They NEVER sent me an email. I did as I was instructed anyway and decided to email the number through their "customerservice@hydroxatone.com". That address was refused as no such address exists! I will be calling my credit card to explain what has happened and see if they can get in touch with the company. I was assured by Nathan that once I sent the tracking # my account would be cleared out and I would not have a balance. How do I do that, if they don't exist?
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MDSasquatch on 04/21/2010:
If you are getting something for free and the company wants your Credit Card Number, RUN AWAY FAST!
Anonymous on 04/23/2010:
If the OP had gone online and read the "Terms Of Service" she would have know that the "free offer" has a auto ship program attached to it. The first order is usually "just pay shipping/handling. The next shipment is full priced.
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Posted by on
JERSEY CITY, NEW JERSEY -- I saw the add on TV offering a risk free trial for 30 days and only had to pay for shipping and handling. After those 30 days if you don' like it you can cancel at any time. So time came up I decided to cancel, I called and when I told the operator that I wanted to cancel he told me that he was going to charge my account for the product that I already had. I told him, "isn't the product free for 30 days"? he answered, "no its free for 30 days then your account will be charged after 30 days if you don't return it to us within the 30 day period. So how can you use the product for 30 days for free and decide after that if you like it or not and send it back within the same time. So to me this is a SCAM, because they say 30 days, but is not. You would have to use it for 2 weeks only which is not enough to see if you have results or not, and even if you don't like it they will still charge you if you don't want the product any more. Also the operator that I spoke with was not very nice, he kept telling me that the product did work and that he was going to charge me.
If I would have read reviews about these product before for sure I would have not ordered it. Next time I want to order other risk free advertisements I will look into reviews and complaints before I order anything. "BEWARE OF THE SCAMS" My Father always told me "NOTHING IS FREE IN THIS LIFE"
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Starlord on 03/06/2010:
You need to read the fine print. From the time you request the 'free sample,' you have 30 days to test or examine it. If you do not want it you must cancel before the 30 days is up. If you wait until the 30 day period ends, you will be charged full price. The free sample is contingent on receiving the product regularly and since they have your credit card info, they will tap your account for whatever they wish. You approved it when you asked for the sample.
Anonymous on 03/06/2010:
Anytime anything has a time limit... you can count on being charged afterwards for the product. 30 day free trial means exactly that... you only have 30 days until you get charged. It's not free trial for 30 days... and then you can keep it infinity and not expect to get charged. You just have 30 days...
But, you can always cancel at anytime (as they say)... just after the 30 days, you will get charged.

"You would have to use it for 2 weeks only "

2 weeks is 14 days.
4 weeks is 30 days.

30 days sounds pretty reasonable to see if a product works.
Anonymous on 03/06/2010:
With all of the bad press these scams get everyday you wonder how people can still fall for them. Two very important items with these scammers.

1. The 14 day trial starts from the day they ship.
2. The autoship program you agreed to is almost impossible to stop short of closing your credit card.
charlie24201 on 03/06/2010:
The trial starts from the day you call to order their CRAP, not when they ship. These scammers charge your card long before you even receive the junk product, and they ARE ALL JUNK PRODUCTS. There is NO WAY you can cancel in time for them NOT to charge your card because even if you try to cancel long before your trial is up, they will tell you they can't find you in their system and to call back later, meantime, they will immediately charge your card for one to two months. They do this through deceit and trickery, with the card company's blessing. One more reason to BUY IT LOCALLY or not at all! Every single one of the so-called free trials, just pay S & H, is a huge SCAM for this very reason. I can't believe how gullible and trusting a lot of people are today and there are new people falling for these scams every day.
PepperElf on 03/06/2010:
yeah. I thought some of the credit card companies were blocking purchases made to them because of the scam...

anyway, nothing is worth trying if they call it "free" and then demand a credit card number
bunnyhead on 03/07/2010:
Wow...why do so many people fall for this crap? It reeks of "scam" through my TV every time I see the commercial!

If something is truly free, they won't need your credit card or bank info.

The old saying is true..."Nothing comes for free."
Anonymous on 04/02/2010:
People need to understand that when you order something phone/online, you have 30 days from the time you place the order, not 30 days after you get it in the mail.
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