JERSEY CITY, NEW JERSEY -- Hydroxatone, its support and its Management sucks. I tried this product for 30 days and it didn't work so I returned it, however they will not give me a refund. In the meanwhile they're shipping more products to me and then charged me again for the products. I've called several times a week and I'm not able to speak to anyone. I'm usually on hold for about half an hour at a time, finally, after one week of straight calling, I was able to get someone on the phone after 45 minutes of waiting.
This guy ** was very rude and dismissive. I told him I was calling about the product being returned for a month and I have not seen any refund. He said yes he saw the return and is that all I'm calling about. He was not able to give me any answers to my questions about the refund and when I asked to speak to a supervisor, he said "I couldn't". He kept putting me on hold, I guess to speak to his supervisor.
I'm going to have this company investigated for fraud. It's ridiculous that a person cannot speak to a supervisor if they're not happy with customer service, I've never heard of this before. DO NOT TRY HYDROXATONE!!! You will be sorry, it's nothing but a scam and a headache to get your money back.
This is the worst company I have dealt within my entire life. They enroll you to tons of different service without your permissions, including myeasysaver discount shopping, discount dining and what not. All of them start charging you monthly fees. The product, in my case was never delivered. When called, they took 45 minutes to answer the cancellation line, just to tell me the system is down and that I need to call back.
Called up many more times, each time no one is Customer Service ever picks up the mail box was full. Save yourself trouble. Don't deal with this company. Finally disputed the charges with the credit card company and they refunded the money. Thanks & God Bless.
My complaint is Not about the effectiveness of Hydroxatone. My complaint is the confusing and complicated supposed "free trial offer." When I called to order I was given an 800 number if I chose to cancel any future orders. I called that number the following day, talked to a person who told me it had been cancelled. Then when I received the product in the mail the paperwork said I had 30 days to cancel. Since I had already cancelled I didn't bother to call again. I received my credit call bill over thirty days after I received the product and I had been charged for the Hydroxatone! I then read the invoice and saw the 30 day cancellation policy but I knew that I had already cancelled!
The information I got when I called to get the product was that I could cancel "anytime", which I did, the following day after I ordered! When I got my credit card bill, I called the company and got the total run around. I told the representative that I had cancelled, but she kept asking me if I had read the invoice that came with the cream. I told her "Yes, but I didn't call because I had already cancelled and thought it didn't apply to me". "No, you have to call within thirty days AFTER you receive the cream" she said.
I also told her that "If I'd realized I was going to be charged I wouldn't have bought the Hydroxatone in the first place because I thought my products were just as good if not better and cost half the price". She said I had to use the Hydroxatone at least 8 months to get results for comparison!! She refused to understand what I was telling her and refused to credit my charge card. She offered me a store credit. I told her I would not be buying any more Hydroxatone, not because the product wasn't any good, but that the shipping policy and free trial scam was grossly misrepresented!
If I had liked the cream I would have reordered on my own, and that is exactly what I told the first person that I talked to when I asked her to cancel any future orders. I will NOT be ordering Hydroxatone in the future simply because of this "free trial" scam. Too bad because the face cream seems to be a good product.
SACRAMENTO -- I saw an ad for 30-day risk free trial of Hydroxatone anti-aging cream and decided to order it. The person I spoke to said they were also offering a free travel publication that included coupons and bargains, so I told them to send it. I was told I would be only be charged for shipping and handling. (I was naive enough to think I would receive a small amount of the cream to use for 30 days and could make a full order if I liked it.)
I received 2 large jars of the cream. An insert explained that I needed to return the jars within 30 days or I would be automatically billed $69.95 for the cream. I knew I didn't want to pay this amount for ANY anti-aging cream, so I immediately called the company on 6/24/08 and cancelled my account. Fortunately, I read several complaints online about this company's tendency to continue billing customers and claim that they didn't receive the returned jars. So, I paid extra to get a "Delivery Confirmation" receipt from the post office. I sent the jars on 6/28/08 and confirmed through the post office that they received the jars on 6/30/08.
Well, you guessed it, a charge for the cream was billed to my account on 7/28/08 which I am now disputing. In addition, 2 publications, "Easy Saver" and "American Leisure" appeared on my account with bills for $16.95 each. When I called to ask who they were, the person told me I signed up to receive the magazines (which I never received) when I ordered the free trial of Hydroxatone cream. Fortunately, she refunded the charges. This is such a scam! Don't fall for it.
JERSEY CITY, NEW YORK -- I felt that I was tricked into a receiving a miracle cream, Hydroxatone for $2.00. After getting my credit card details to pay my $2.00 postage, the account came up as an $139.90 total amount in which they will keep sending the products and bill for creams in which I do not want. I just wanted to try the free (?) sample I have tried to contact by phone several times but to no avail. The phone no are 001180023587491, which is a Jersey city in the USA. I live in Australia and can imagine the cost of the calls.
I sent for free sample, they rang me and said it is in USA so I canceled order. Then I see my credit bill $1.99 but next bill they took $69.95 I have written them and told them to stop. Today I got home to find a package from them. I have not opened it but I am betting there is going to be another charge on my statement from them which I can't afford, so wanting to try free sample only is sending me broke and giving me stress. Someone needs to stop this scam they are doing, robbing people who only want a freebie to try. THIS SCAM NEEDS TO BE STOPPED AND MONEY RETURNED TO PEOPLE.
SCAMVILLE, NEW JERSEY -- I tried "free sample" from Hydroxatone and I did not like the product. I called and after being very affirmative that I did not want to order this product or pay for it, I was told to return product in timely manner which I did. I just checked my bank account and I was charged for the Hydroxatone face cream that I only used 1 time. I returned this product with 2 full jars and the toning lotion that was sent to me.
I am shocked that I was treated this way and I want my money back!! I just recently went on disability and I explained this to the customer service agent I spoke to. I didn't like it and I couldn't afford it. I can't believe this company treated a disabled woman on a limited income this way during the Christmas season no less!! I will get my money back if I have to go to the Better Business Bureau, the Federal trade commission, the Attorney general, or my local congressman. This is fraud. I was scammed. Don't try this product!!
LOS ANGELES, CALIFORNIA -- I never observed the results promised in their advertisements. Furthermore, you can purchase products containing the same or similar ingredients, at your local drug store and probably for a lot less. On another note, I purchased the product through a trial membership. Because the product proved ineffective, I called to cancel. I was told I must return any and all bottles sent to me during the trial. I had received 2 bottles and finished 1 and thankfully, had yet thrown away the bottle I had finished using otherwise I would have been charged to "continue" the product.
Their cancellation policy is what says more about the character of the company than even does their product which clearly doesn't live up to their hype. Clearly returning the products allegedly paid for during the trial is inconvenient, petty, and suggests this company knows nothing about building relationships with the public.