JERSEY CITY, NEW JERSEY -- Through another website, I decided to take advantage of the $2.00 trial offer for the Hydrolyze Advanced Under Eye Formula. Like so many others, I expected a small bit to try with the understanding that I could order more if I was satisfied. Instead of a small bit, I received 2 full jars of the stuff. I immediately canceled my subscription via email and received a confirmation that my subscription had indeed been canceled. However, after the 30 days, a charge for $69.95 showed up in my checking account. After calling customer service, I was told that even though I had canceled my subscription since I had not returned the product, I was charged for the two jars.
With some exasperation, I argued that I had already paid $2.00 for the trial offer, that I didn't owe them anything else, that they were committing fraudulent advertising and if the charge was not refunded, I would be forced to take further action. Finally, the young man said they would refund my account within 72 hours. We'll see.
302 A WEST 12TH ST #276, NEW YORK -- I thought I was getting a sample. There were two jars and a toner. I did not see any charges for the "samples." I did not look on my credit card until today and I saw the charge for 74.95. I called the other company Radiolabs which I got connected to through Hydroxatone and saw their charges too. I called the credit card company and told them the problem that I did not authorize these products except for an eyelash product. I ended up on complaint lines where both of the products are on: Ripoff Report and 3Cents Worth.com and there are so many people saying the same thing. They are scammers and one is reporting one of them to the Attorney General in their New Jersey.
I suggest the same thing and I am going to have the AG in Arizona look at these websites and see all the complaints. I closed my credit card and when they charge the second charge it will not go through and it can go on my credit reports and I am going to write a letter to all three with copies of these complaints attached to contest the charge from Urban Nutrition that own Hydroxatone. I tried to return the second one and was told it was over 30 days even though they are now charging me for the second one past the 30 days which I didn't know they had to be sent back. You cannot return the product no matter what.
What a terrible experience! I ordered product and it did not work. When I called to talk about billing issues I was told the second package was sent out already. I did not order the second package which was $219. They told me to return it. Okay, so I took a little long to return it. I called back to ask about what could be done and experienced the worst customer service. This person by the name of Jennifer, was so rude and gave me major attitude. She did not want to help me and kept cutting me off. She even said, "Look this is round eight, do you need to go all the way back to round 1" (implying that I did not get it).
I was so upset!! I even told her she was escalating the situation because she was making me even more angry. She continued to raise her voice, give me attitude and talk back. At the end of the conversation, I told her I was recording her and she said, "oh yeah just like every other customer does right...ha ha ha". Wow, I was shocked. This was the most extreme unprofessionalism I have ever encountered in my life. For anyone who thinks about ordering this product, it did not work on me and it was very expensive.
To end this review, I was very unhappy with the service provided by this company. How can they treat customers this way. This girl did not let me voice my concerns. This was a big mistake!!!
I responded to the offer to try the above product & was charged $1.99 for this. I received the product within a few days then I read the fine print. The card I used to pay for the initial $1.99 is now on file & will be AUTO CHARGED unless I call & get an RMA # & return the product??? Where is the FREE TRIAL??? I do not want to have my card charged therefore I will be returning the product received.
YOUR COMPANY needs to TRAIN your REPRESENTATIVES to tell your potential customers the facts before they try your FREE TRIAL. HOW BOGUS!! I DO NOT RECOMMEND anyone to call or go online to order UNTIL THEY ARE INFORMED. Also it`s impossible to link to the website to UNSUBSCRIBE to the newsletter I receive in my JUNK MAIL DAILY!!!
I read an advertisement, of course which included the before and after pictures. I am about to turn 50, and I'm still attractive, but, the lines are getting deeper and I don't like it! To tell all of you the truth, for my age I don't look that old. I have used lotion with vitamin E in it, and ladies, I can get this at a dollar store for under a dollar and the vitamin E is a good product for your face! I even use an oil of just vitamin E at night.
When I tell people my age, they are surprised. I would tell younger women to stay away from foundations if you don't need them. I honestly believe that they, in time, ruin your skin. I also strongly suggest that young women wash their face every day and night and use the vitamin E cream. You may feel like I did at a younger age that I didn't need to, but, in the long run you will be glad you did.
Hydrolize, What was I thinking? Just ordering the product took an hour because I had to decline an endless loop of automated product solicitations. Product came I got three jars for which I was financially responsible. Must return one opened and two unopened to get full refund. They don't tell you that. Q: Why send three jars when I only need one to test? (Sneaky). I sent product back in time and I got a US Postal Service delivery receipt that I could track. It was delivered two days after the post mark but they still charged me for another payment. I called with my PO tracking info and they said “receiving must not have logged it into the system”. If I didn't call they were charging.
The product doesn't work, misleading rules to get refund, they only honored the guarantee after hours of time wasted on hold for Customer Service. To eliminate dark circles, stay away from this product, and the extraordinary amount of aggravation.
JERSEY CITY, NEW JERSEY 07303-9908, NEW JERSEY -- I have read over two hundred comments on this product, only after my handicapped wife had ordered a 'FREE' sample for $7.95. What they fail to tell you is that the $7.95 is for shipping and handling, and that the extra $209.85 is for the "FREE" sample!! They don't send you a tiny tube of the stuff to try, they send you 3 full bottles, and that you will be charged $69.97 every month for 3 months afterward if you don't quit, or close your debit card and bank account. My poor wife's trial period ended 12/22/10 and on 12/23/10 the first payment of $69.97 was taken from my debit card.
Just so you don't happen to run out of this miracle cream, they keep sending it forever, if you don't stop it. The customer assistance people are young, ignorant and rude! All they know is what is written in front of them, and nothing about the product. DO NOT GET CAUGHT IN THIS SCAM!!
I ordered the Instant effect product off the TV because they said it was a study and I could try it for free. While on the phone with them I got sucked in for the Hydroxatone AM/PM, well what they neglected to tell me was they were going to charge my card $217.80. I have tried numerous times to contact someone in customer service to send this back but have been unsuccessful. So as a result of this I had to cancel out the credit card used and get a new one to ensure that they won't charge my card that astronomical fee that I NEVER AGREED TO because was never informed of. So long story short let's see how quick they try to contact me for their $$ or product back!!
I fell for their ad, even though I knew better. No such thing as a free trial with this company. I called to cancel product and was convinced to try for a few weeks longer. I cancelled on time but received another shipment. I was told to return the product, which I did but did not receive a tracking no. as the post office said since product was not opened, it could be returned to sender. When I was billed, I called customer service who said it was not received and they could not check it without a tracking no.
They would have to know it was received because they would have had to pay the postage. I now have been billed twice for the $69.95 in the same month. I do know I was negligent in not using their procedure for the return, but I feel they are not a reputable company. The product itself was very greasy and heavy and did nothing for me. In fact, after using it, I seemed to develop wrinkles. A lesson learned, stay away from TV offers such as this. They are hard to reach and then are very rude and inconsiderate.
Warning: If you ever find yourself speaking to any Marketing Company that is promoting this product and offers gifts and incentives that seem too good to be true, with a 100% refund policy and they want your credit card, hang up immediately. I discovered that my senior citizen mother was sweetly persuaded into getting involved with this product. Be warned it is about as beneficial as rubbing a $4.99 coating of Vaseline. Vaseline actually produces better benefits in my opinion. I am sure they have tons of printed literature as to why it works and why it is the best product on the market.
I returned everything and cancelled the transaction with my credit card company. The one thing you can be sure of if you get involved with this company is they will have every possible excuse for the marketing misrepresentations as they hire a 3rd party organization to promote the product and sucker new customers. Do your homework before ever giving your credit card and remember you do not have the same credit card protection with a debit card as you do with a REAL CREDIT CARD.