Hydroxatone - Page 3

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1.3 out of 5, based on 15 ratings and
72 reviews & complaints.

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Wrongfully Charged and Now Run Around
Posted by on
JERSEY CITY, NEW JERSEY -- After hearing that a new product was on trial and needing people to try I latched on being that I am nearing the big 50 and wanted something to help with firming my facial skin. What entailed later has been a true nightmare!

The call started out as a seemingly easy call, then after giving them my debit card number for the $7.95 shipping I get hung up in this sales spill while trying to get a confirmation number. Never mind that I am in traffic on what should have been an easy order placement. Later after checking my checking account I see that I am now charged a fee of $167.85 and now has caused my account to go in overdraft. I called the company and began with a very rude person that blew her breath after I explained to her that I do not have a order number and that I have no information to give her; she rudely hung up. I then call back and set on hold for another 45 minutes when a person picks up and then yet again hangs up; I call back and finally get to speak with someone that made up for all this rudeness (somewhat), I now have to wait for the product to arrive since it has been shipped and then call back and sit on the phone for whom knows how long and then see what transpires from there. Given the fact that their website states that there is no refund only company credit, I now wonder what will take place from here on out.

Buyer beware of this company; you will be charged and sent what ever they are trying to sell and you will be charged without getting a confirmation number. I had not this amount of money in the bank and now they have charged me. This company means to get your money no matter what and will then not give it back to you. From what I understand from this phone call is that in 3 months I will be charged again; which means that now I have to go back and cancel my debit card and get another card; which will take 3 weeks to get and man hours of my time wasted that I will not get back.
     
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Hydroxatone rip off
Posted by on
JERSEY CITY, NEW JERSEY -- Please beware of this scam. You think you are just paying $7.95 for shipping
of this anti- eye bag cream to try, but then they automatically keep shipping this junk, that doesn't work, and charging your credit card. My mother fell prey to them, and had to change her credit card number. Many other people have been too. Just go on line and see how many people have been scammed. So, obviously their marketing tactics are not the best for the consumer, and designed to confuse and trick their customers. I don't know how they can get away with it. I'm going to try to contact Clark Howard so more people can be warned.
And as for the eye bags, I hear you're better off with Preparation H.
     
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Customer Service Complaint
Posted by on
JERSEY CITY, NEW JERSEY -- I sent for a "free" sample of Hydroxatone and was charged $70 for it! When I called the company to return the second delivery of it, which I did not request!, and to get a credit for the over-$150-charge to my credit card, I received lengthy directions: MAIL ONLY RETURN RECEIPT REQUEST WITH A LONG RETURN # ON THE ENVELOPE. THEN EMAIL THE TRACKING # TO THEM. I was told by "Nathan" that he was sending, as we were speaking, an email to me by which I would enter the "tracking #" from the mailing slip so they could follow the return. They NEVER sent me an email. I did as I was instructed anyway and decided to email the number through their "customerservice@hydroxatone.com". That address was refused as no such address exists! I will be calling my credit card to explain what has happened and see if they can get in touch with the company. I was assured by Nathan that once I sent the tracking # my account would be cleared out and I would not have a balance. How do I do that, if they don't exist?
     
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Scam/Ripoff
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JERSEY CITY, NEW JERSEY -- I saw the add on TV offering a risk free trial for 30 days and only had to pay for shipping and handling. After those 30 days if you don' like it you can cancel at any time. So time came up I decided to cancel, I called and when I told the operator that I wanted to cancel he told me that he was going to charge my account for the product that I already had. I told him, "isn't the product free for 30 days"? he answered, "no its free for 30 days then your account will be charged after 30 days if you don't return it to us within the 30 day period. So how can you use the product for 30 days for free and decide after that if you like it or not and send it back within the same time. So to me this is a SCAM, because they say 30 days, but is not. You would have to use it for 2 weeks only which is not enough to see if you have results or not, and even if you don't like it they will still charge you if you don't want the product any more. Also the operator that I spoke with was not very nice, he kept telling me that the product did work and that he was going to charge me.
If I would have read reviews about these product before for sure I would have not ordered it. Next time I want to order other risk free advertisements I will look into reviews and complaints before I order anything. "BEWARE OF THE SCAMS" My Father always told me "NOTHING IS FREE IN THIS LIFE"
     
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My Experience With Hydroxatone
Posted by on
My complaint is Not about the effectiveness of Hydroxatone. My complaint is the confusing and complicated supposed "free trial offer." When I called to order I was given an 800 number if I chose to cancel any future orders. I called that number the following day, talked to a person who told me it had been cancelled. Then when I received the product in the mail the paperwork said I had 30 days to cancel. Since I had already cancelled I didn't bother to call again. I received my credit call bill over thirty days after I received the product and I had been charged for the Hydroxatone! I then read the invoice and saw the 30 day cancellation policy but I knew that I had already cancelled! The information I got when I called to get the product was that I could cancel "anytime", which I did, the following day after I ordered!

When I got my credit card bill, I called the company and got the total run around. I told the representative that I had cancelled, but she kept asking me if I had read the invoice that came with the cream. I told her yes, but I didn't call because I had already cancelled and thought it didn't apply to me. No, you have to call within thirty days AFTER you receive the cream she said. I also told her that if I'd realized I was going to be charged I wouldn't have bought the Hydroxatone in the first place because I thought my --- products were just as good if not better and cost half the price. She said I had to use the Hydroxatone at least 8 months to get results for comparison!! She refused to understand what I was telling her and refused to credit my charge card. She offered me a store credit. I told her I would not be buying anymore Hydroxatone, not because the product wasn't any good, but that the shipping policy and free trial scam was grossly misrepresented!

If I had liked the cream I would have reordered on my own, and that is exactly what I told the first person that I talked to when I asked her to cancel any future orders. I will NOT be ordering Hydroxatone in the future simply because of this "free trial" scam. Too bad because the face cream seems to be a good product.
     
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Free Trail Is A Total Lie
Posted by on
WARREN, MICHIGAN -- This company is horrible to work with! I heard the free trial offer on Magic fm. I called to get my free trail. I also told the representative I spoke to Paul. That I didn't want to be put on any auto shipment or billing cycle. He told me the product was totally free. I just had to pay for shipping. I told him I was now under the understanding that after I used the product for the thirty days. If I liked it and decided I wanted to reorder. I would then call them up directly and order myself.

After checking out all the rip off reports and complaints on this product. I was upset after I ordered. In one hour after ordering I called to cancel my free trial. I was told it was canceled. I even called the next day to make sure and was told the same thing. Well, two days later I got the product. I was upset and decided to open the box and check it out. Nothing impressive except the packaging. It was really greasy and it made me itch after about 30 minutes. I called them and said I was shipping it back. The representative told me to keep using it and give it a try. I said no. I got hung up on. I recalled and then was told if I wanted to cancel I had to return the product in 7 business days.

So much for free and 30 days. I went to the post office the same day I received the package. I sent it with delivery confirmation. I had to pay to send it back. I don't know why I received it in the first place since I canceled in one hour of ordering. I paid to have it sent back. I was then charged the 140 for the two jars that was supposed to be free. This company doesn't even let you get to know the product due to the way they handle things. No one wants to be scammed these days and since they can hit your charge card at any time its worse as you have to fight with them. This company needs to change there ways. They shouldn't be allowed to do this kind of business.

They make it so hard to cancel their product is scary. Makes one wonder just how good it is if they have to use the form of ENTRAPMENT to make you pay for it.
     
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Bad product & RUDE customer service
Posted by on
MEMPHIS, TENNESSEE -- I ordered a free trial of the Hydroderm lip enhancer to try. I had previously ordered trials of the firming lotion and wrinkle serum that were offered. Although I was pleased with those products I didn't reorder and canceled any future shipments. This was only due to the price and the timing for me financially. Considering the confidence I had in the product I didn't really hesitate to try the lip enhancer. My fault for unconsciously thinking it was all the same company. Considering that it was an email offer I had received as if it were all the same. Anyway, this particular product was horrible. It turned my face RED 1-2 inches past my lips and stayed that way for several hours! I have never had any type of reaction to a skin care or beauty product. I, by all means, don't have sensitive skin. I let a few of my friends try it and they too had the same results.

Needless to say they won't be ordering a trial! I canceled my trial and any further orders just as I had done with the other products. I was still billed twice, once for my order (the canceled one) and the other for the "unused" tube. I called customer service to inquire, which is where my little trip to Hydroderm Hell began and ended. For starters, I simply ask about the charges. I wasn't upset at all at this point. The @%#$^ representing customer service immediately had an attitude and talked to me like I was some ignorant child. "Did you not read all the fine print?", "it was all there for you in black and white!", "and your wondering why you were charged?!", all this right after asking about the charges. Livid doesn't even begin to describe it! I totally understood what she was saying and was OK with it, had she said it differently. I asked to speak to a supervisor mainly in hope of better phone manners. Her reply was "do you really think that if you talk to someone else you going to get your way?" AAAAHHHHH!! I'm a pleasant and non-violent person BUT if I could have reached through that phone.........???!!! I got the supervisor with better phone manners and received the credit for the order made after my cancellation but not on the charge for the "unused" product. It didn't make sense that you would have to return one "unused" and not the others. I was even mistakenly charged for the firming lotion but received refund with no trouble at all. It's unfortunate that one @$%#$%# can put such an awful stigma on a whole line of products. I'm aware now that there are many different companies that market and handle these products but the Hydroderm company in Culver City CA on Higuera St and Playa CT just for rudeness and degrading the rest of the company, should be shut down. The %@%$^ I encountered doesn't need any contact with the general public whatsoever.

In finishing with my little tirade, I have never in my life been so put out with a product. I see now that there are others who share my grief and I only hope that people such as her don't negatively effect a company that at one time I had planned on using again despite the price.
     
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They Advertised This Amazing Anti Wrinkle Cream for 2 Dollars , After Getting My Credit Card Details a Statement Came Up Saying $1
Posted by on
Rating: 1/51
JERSEY CITY, NEW YORK -- I felt that I was tricked into a receiving a miracle cream, Hydroxatone for $2.00. After getting my credit card details to pay my $2.00 postage .. the account came up as an $139.90 total amount in which they will keep sending the products and bill for creams in which I do not want, I just wanted to try the free?? sample I have tied to contact by phone several times but to no avail. the phone no are 001180023587491. which is a Jersey city in the USA . I live in Australia and can imagine the cost of the calls.
     
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Wrong I Authorized a $2 Payment Only From Credit Card Not $200
Posted by on
Rating: 1/51
I sent for free sample, they rang me and said it is in USA so I canceled order. Then I see my credit bill $1.99 but next bill they took $69.95 I have written them and told them to stop, today I got home to find a package from them I have not opened it but I am betting there is going to be another charge on my statement from them which I can't afford, so wanting to try free sample only is sending me broke and giving me stress. Someone needs to stop this scam they are doing robbing people who only want a freebie to try THIS SCAM NEEDS TO BE STOPPED AND MONEY RETURNED TO PEOPLE
     
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Hydroxatone Ripped Me Off!!!
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Rating: 1/51
SCAMVILLE, NEW JERSEY -- I tried "free sample" from Hydroxatone and I did not like the product. I called and after being very affirmative that I did not want to order this product or pay for it.!! I was told to return product in timely manner which I did. I just checked my bank account and I was charged for the Hydroxatone face cream that I only used 1 time. I returned this product with 2 full jars and the toning lotion that was sent to me. I am shocked that I was treated this way and I want my money back!! I just recently went on disability and I explained this to the customer service agent I spoke to. I didn't like it and I couldn't afford it. I can't believe this company treated a disables woman on a limited income this way during the Christmas season no less!!

I will get my money back if I have to go to the Better Business Bureau, the Federal trade commission, the Attorney general, or my local congressman. This is Fraud. I was scammed. Don't try this product!!
     
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