Bad product & RUDE customer service
MEMPHIS, TENNESSEE -- I ordered a free trial of the Hydroderm lip enhancer to try. I had previously ordered trials of the firming lotion and wrinkle serum that were offered. Although I was pleased with those products I didn't reorder and canceled any future shipments. This was only due to the price and the timing for me financially. Considering the confidence I had in the product I didn't really hesitate to try the lip enhancer. My fault for unconsciously thinking it was all the same company. Considering that it was an email offer I had received as if it were all the same. Anyway, this particular product was horrible. It turned my face RED 1-2 inches past my lips and stayed that way for several hours! I have never had any type of reaction to a skin care or beauty product. I, by all means, don't have sensitive skin. I let a few of my friends try it and they too had the same results.
Needless to say they won't be ordering a trial! I canceled my trial and any further orders just as I had done with the other products. I was still billed twice, once for my order (the canceled one) and the other for the "unused" tube. I called customer service to inquire, which is where my little trip to Hydroderm Hell began and ended. For starters, I simply ask about the charges. I wasn't upset at all at this point. The @%#$^ representing customer service immediately had an attitude and talked to me like I was some ignorant child. "Did you not read all the fine print?", "it was all there for you in black and white!", "and your wondering why you were charged?!", all this right after asking about the charges. Livid doesn't even begin to describe it! I totally understood what she was saying and was OK with it, had she said it differently. I asked to speak to a supervisor mainly in hope of better phone manners. Her reply was "do you really think that if you talk to someone else you going to get your way?" AAAAHHHHH!! I'm a pleasant and non-violent person BUT if I could have reached through that phone.........???!!! I got the supervisor with better phone manners and received the credit for the order made after my cancellation but not on the charge for the "unused" product. It didn't make sense that you would have to return one "unused" and not the others. I was even mistakenly charged for the firming lotion but received refund with no trouble at all. It's unfortunate that one @$%#$%# can put such an awful stigma on a whole line of products. I'm aware now that there are many different companies that market and handle these products but the Hydroderm company in Culver City CA on Higuera St and Playa CT just for rudeness and degrading the rest of the company, should be shut down. The %@%$^ I encountered doesn't need any contact with the general public whatsoever.
In finishing with my little tirade, I have never in my life been so put out with a product. I see now that there are others who share my grief and I only hope that people such as her don't negatively effect a company that at one time I had planned on using again despite the price.