SACRAMENTO -- I saw an ad for 30-day risk free trial of Hydroxatone anti-aging cream and decided to order it. The person I spoke to said they were also offering a free travel publication that included coupons and bargains, so I told them to send it. I was told I would be only be charged for shipping and handling. (I was naive enough to think I would receive a small amount of the cream to use for 30 days and could make a full order if I liked it.)
I received 2 large jars of the cream. An insert explained that I needed to return the jars within 30 days or I would be automatically billed $69.95 for the cream. I knew I didn't want to pay this amount for ANY anti-aging cream, so I immediately called the company on 6/24/08 and cancelled my account. Fortunately, I read several complaints online about this company's tendency to continue billing customers and claim that they didn't receive the returned jars. So, I paid extra to get a "Delivery Confirmation" receipt from the post office. I sent the jars on 6/28/08 and confirmed through the post office that they received the jars on 6/30/08.
Well, you guessed it, a charge for the cream was billed to my account on 7/28/08 which I am now disputing. In addition, 2 publications, "Easy Saver" and "American Leisure" appeared on my account with bills for $16.95 each. When I called to ask who they were, the person told me I signed up to receive the magazines (which I never received) when I ordered the free trial of Hydroxatone cream. Fortunately, she refunded the charges. This is such a scam! Don't fall for it.
JERSEY CITY, NEW JERSEY -- It does not work. I called to cancel in mid-December and they said they would and yet I keep seeing they are taking money out of my account. I called them today and talked to **. Well he was an **. I told him I canceled in mid-Dec talked to ** and I have charges added on today when I just had them on the 25th. WTF. Lawsuit here for these scammers. Called the bank and they were of little help. Has to go through and then call them back. I said "Just stop paying them". Well we can't. WTF.
NEW JERSEY -- A serious complaint about Hydroxatone... Was calling to pay my credit card bill one day. Somehow I in turn got sales people for Hydroxatone. They fast talked me into accepting a free trial offer of 90-second instant effect wrinkle reducer. I gave my name address & Email. Then they (Hydroxatone Reps) said I would be charged shipping and handling of 3.95. So I said I didn't want the product. They said it was too late the process had already started and that I had to listen to the computer processing the order and that I could not speak while listening.
I thought that sounded somewhat unreal so I listened to the process and at the end I ask the Question, "Would I be charged anything else on my credit card?" They (the Hydroxatone reps) interrupted and said that the process would not work if I continued to ask the computer questions. I said I didn't want the product in the first place. They said again... it was too late, the process is in progress.
So by that time I'm in tears. They said they were sorry but they could not do anything about it. So I received the free sample along with two jars of Hydroxatone cream along with a bill for shipping and handling 6.95 plus the amount it cost to send the unwanted product back. Oh and something about a 100 dollar gift card that I said I didn't want. How can you not stop such a simple process? Something is very fishy at Hydroxatone. Also the free sample was empty - ain't that a kick in the head? Thanks for nothing. You got me this time. Won't happen again.
JERSEY CITY, NEW JERSEY -- I ordered a 'free 30-day-trial of this cosmetic product - $1.99 and 'if I'm not happy, I just have to send the bottles back'. Already, I'm not happy. My parcel arrived and I had to pay over $25.00 duty on it. I wrote an email to this effect as well as cancelling my 'account'. They insist that I return the bottles, but I gather from other complaints that their charge card keeps being charged $69.95 until they change their credit card number. She was not in the least courteous and it sounded as if she was taking her calls in 'call center'.
I had quite a discussion with the woman who told me that I had to return the shipment at my expense and I gave her a short lesson in economics after first asking what the actual cost of the product was. She informed me that the value of the product was exactly how much I was billed. I then asked if she worked for free - she didn't get the concept but, nevertheless, she got the message.
I have spoken to my credit card company and was told that, I can dispute any charges that show up. This is a nuisance but I'm Scottish and stubborn and we'll see how it turns out. So - again - Buyer Beware! I don't know if I will Win this 'fight' but charges to credit cards which aren't authorized can be disputed.
NEW JERSEY -- I have sent numerous emails to them telling them that their advertising is misrepresentation... Their marketing goes to Australia. However, then they say that they do not send internationally so they have taken my credit card details but won't send to Australia. I have sent 6 emails to them and every time I get a dead letter response... No one at those emails addresses - they cannot be contacted.... I cannot cancel the order... they are unavailable.
They are sending the wrong product, one that I didn't order and I cannot get onto to them to tell them that, along with them not sending this internationally anyway. They have got my money and taken my money Under False Pretences and misappropriation and misrepresentation and misleading advertising.
JERSEY CITY, ILLINOIS -- After I received the product I tried it and it broke my face out the next day. I then emailed the company and called them to let them know I could not use the product anymore and to stop sending me products. They did not listen and still sent me product today which I am sending a total of four back. But they continue to charge my credit card and refuse to refund any money back to my credit card. How can this company get away with stealing people's money and charging their credit cards for a product they cannot use and do not want? Someone needs to stop them now!
JERSEY CITY, NEW JERSEY -- Through another website, I decided to take advantage of the $2.00 trial offer for the Hydrolyze Advanced Under Eye Formula. Like so many others, I expected a small bit to try with the understanding that I could order more if I was satisfied. Instead of a small bit, I received 2 full jars of the stuff. I immediately canceled my subscription via email and received a confirmation that my subscription had indeed been canceled. However, after the 30 days, a charge for $69.95 showed up in my checking account. After calling customer service, I was told that even though I had canceled my subscription since I had not returned the product, I was charged for the two jars.
With some exasperation, I argued that I had already paid $2.00 for the trial offer, that I didn't owe them anything else, that they were committing fraudulent advertising and if the charge was not refunded, I would be forced to take further action. Finally, the young man said they would refund my account within 72 hours. We'll see.
302 A WEST 12TH ST #276, NEW YORK -- I thought I was getting a sample. There were two jars and a toner. I did not see any charges for the "samples." I did not look on my credit card until today and I saw the charge for 74.95. I called the other company Radiolabs which I got connected to through Hydroxatone and saw their charges too. I called the credit card company and told them the problem that I did not authorize these products except for an eyelash product. I ended up on complaint lines where both of the products are on: Ripoff Report and 3Cents Worth.com and there are so many people saying the same thing. They are scammers and one is reporting one of them to the Attorney General in their New Jersey.
I suggest the same thing and I am going to have the AG in Arizona look at these websites and see all the complaints. I closed my credit card and when they charge the second charge it will not go through and it can go on my credit reports and I am going to write a letter to all three with copies of these complaints attached to contest the charge from Urban Nutrition that own Hydroxatone. I tried to return the second one and was told it was over 30 days even though they are now charging me for the second one past the 30 days which I didn't know they had to be sent back. You cannot return the product no matter what.
What a terrible experience! I ordered product and it did not work. When I called to talk about billing issues I was told the second package was sent out already. I did not order the second package which was $219. They told me to return it. Okay, so I took a little long to return it. I called back to ask about what could be done and experienced the worst customer service. This person by the name of Jennifer, was so rude and gave me major attitude. She did not want to help me and kept cutting me off. She even said, "look this is round eight, do you need to go all the way back to round 1" (implying that I did not get it).
I was so upset!! I even told her she was escalating the situation because she was making me even more angry. She continued to raise her voice, give me attitude and talk back. At the end of the conversation, I told her I was recording her and she said, "oh yeah just like every other customer does right...ha ha ha". Wow, I was shocked. This was the most extreme unprofessionalism I have ever encountered in my life. For anyone who thinks about ordering this product, it did not work on me and it was very expensive.
To end this review, I was very unhappy with the service provided by this company. How can they treat customers this way. This girl did not let me voice my concerns. This was a big mistake!!!
I responded to the offer to try the above product & was charged $1.99 for this. I received the product within a few days then I read the fine print. The card I used to pay for the initial $1.99 is now on file & will be AUTO CHARGED unless I call & get an RMA # & return the product??? Where is the FREE TRIAL??? I do not want to have my card charged therefore I will be returning the product received.
YOUR COMPANY needs to TRAIN your REPRESENTATIVES to tell your potential customers the facts before they try your FREE TRIAL. HOW BOGUS!! I DO NOT RECOMMEND anyone to call or go online to order UNTIL THEY ARE INFORMED. Also it`s impossible to link to the website to UNSUBSCRIBE to the newsletter I receive in my JUNK MAIL DAILY!!!