I sent for a "free" sample of Hydroxytone with understanding I would be charged for shipping - (this is how they get your credit card information). I was surprised when I received 2 jars of the cream rather than the anticipated one jar. After a couple of weeks I notified the company that the cream didn't live up to my expectations and I didn't want to receive anymore. They never responded but for several months continued to charge me over $70 each month for the cream, including $70 for the supposedly free trial.
I finally was able to stop monthly charges only by notifying my credit card company. Now Hydroxytone continues to call and harass me for payment of creams which I never ordered. They are rude and don't listen and insist that I owe the money despite the fact I cancelled. Is there anything that can be done to stop this?
HOBOKEN, NEW JERSEY -- They advertise a 30 day no-risk trial. All you will be billed is $6 or $7 for shipping and handling and if you cancel before the trial period ends, you are under no obligation. Bull! They conveniently sent me not one, but two jars of the product and a statement saying that I would be billed $69.95 for each by a certain date. I called the company and told them I was not interested in an ongoing subscription to their product and would like to cancel. They told me to send back any unused product which I did. Thankfully I sent it with delivery confirmation! Two weeks later I see that I am being billed for $69.95! I called them back which is no easy task.
These people deliberately make it hard for you to contact them and plan to be on hold forever and that means hours! Most people don't have time for that. I did find a better number to call so if you have experienced the same problem call this number 888-721-0928 rather than their customer service number. No one ever answers that one. I was given a claim return and told that I would receive a refund in 48-72 hours. That remains to be seen. If you have problems with them, call or write to the New Jersey Better Business Bureau.
This company's business practices are very dishonest and many people have lost a lot of money with this scam. Even if they have a great product, it would not be worth the trouble they give their customers. Since this charge was to my checking account I am out that money for 3 days and have to hope I don't have any overdrafts due to their trying to get my money after I followed all their instructions and trusted them to live up to their claims of no risk
JERSEY CITY, NEW JERSEY -- Do not ever ever ever buy Hydroxytone... I ordered the "trial" sample for $9.95 5 Months ago... I cancelled after 1 month... 4 Months later I am still being charged $69.95 On 2 of my bank accounts... I have emailed the company 4 times requesting cancellation and I have called the company 4 times to cancel. Each time I email I get no response and each time I call they say they have no record of my cancellation. I have paid $69.95 X 2 x 4 = $960.00 Dollars more than I originally agree to!!!
Now I am filing a claim with my bank to try to stop the charges. Each month I have also had to pay bank fees because of the overdraft fees incurred due to Hydroxytone maliciously overcharging me... Do not ever ever ever give Hydroxytone.Com your credit card number or bank account... The charges will never stop until you close your credit card or bank account closes... Buyer beware!!!
I saw an ad for a free trial of Hydroxytone on a "Women get it free" site. There's nothing free about it. Without your knowledge, you end up signing up for recurring shipments of this stuff, which is nothing special. I tried to cancel the order, once I received the confirmation email and read the fine print. They claimed it had already shipped, even though I called as soon as I got the email.
I have cancelled my account for the recurring shipments, and they tell me that I owe them more money! They already took $68.00 for the "free trial", now they tell me I owe another $70.00? I'm NOT paying it! This is two small tubes of tinted sunscreen and a small bottle of cleanser that broke my skin out. Do NOT get suckered by this scam company!!!
I got Scammed by "Hydroxy Cream", thought I was getting one trial cream for $7.95, they sent 2 of them, then the credit card bill had a $1.95 membership charge first, PLUS there was also 2 more $1.95 charges from SEM***800-475-1942 (ANOTHER CC SCAM see ** for hundreds of complaints on a monthly membership charge scam). Then there's the $138.00 charge for 2 creams (called and they told me it was buy one get a 2nd one for $7.95 LIE), and also had two more $1.50 charges for "ACM Beauty Advisors".
She called both Hydroxy cream and this 800-475-1942 and they said they would refund. We'll see, meanwhile I have filled a complaint with both the Minnesota Attorney Generals Office the Florida Attorney Generals office, and the FEDS Consumer Protection Agency and sent a dispute letter to the CC Company. They try and offer you magazines, free gas cards, Walmart cards, etc etc and then (SEM***800-475-1942)charge you monthly recurring membership fee's people scammed for hundreds of dollars, dbl billed, WARNING... WATCH YOUR CC STATEMENTS!!!
Wow. I consider myself to be pretty intelligent, but did I not only "fall" for this "free product" ad, I am being harassed by the co. After ordering product, before opening it, I had stumbled upon poor reviews and complaints about what a scam the co. was. I quickly sent product back, cancelled my debit card, and thought that would be it. I get letter after letter of threats for the 171.00 they want. I have mailed 3 letters stating I mailed product back. They ignore my letters and just keep on harassing me. Smart ladies, DON'T BE FOOLED. If it sounds too good to be true... beware
I ordered the free trail offer $7.95. Supposed to be $7.95. So far they have taken out $14.85. I just received it today. I ordered it 2/13/- today is 2/18. When I opened my package I opened one jar to smell it. While reading the paperwork. I was looking at a bill for $238.80!!! Don't think so!! I will box it right back up without trying it or the instant effects. I will also let anyone that ask know about how they are stealing from people.
JERSEY CITY, NEW JERSEY -- I ordered the trial to the tanning cream and it does nothing. Then when I wanted to return it I got a very rude person on the phone that actually yelled at me because I didn't want to hear the spill about how good the product was when I already knew it was worthless.