PHILADELPHIA, PENNSYLVANIA -- On Monday of last week (12/3), my husband was driving our 2007 Hyundai Entourage minivan to pick me up from work, after visiting a friend.
I received a telephone call from him that the car had stalled and was overheating. We immediately called AAA to tow the car to Pep Boys to run a diagnostic on the car to see if it was something simple. Pep Boys had indicated that the car had a "blown head gasket". The mechanic at Pep Boys said that we needed to have the car towed to the Hyundai dealership because it was a warranty issue that would be covered (the cost of this would be in the range of $3,700.00 and we have a 10 year - 100,0000 mile power train warranty to cover things like this).
After having the car towed to Pacifico Hyundai at 6715 Essington Avenue, Philadelphia, PA, on Monday, the service department did not take take our vehicle into the shop until Thursday (stating that appointments come first). After waiting another day, we were informed by the service manager - "**" (215) 492-1700, on Friday morning (12/7) that it was definitely a blown head gasket and would be covered under our warranty. ** was ordering the parts needed and indicated that the car would be done by Monday or Tuesday (today) at the latest.
During this time, we had requested that we be provided with a "loaner" car, the courtesy of which was usually extended if it was a warranty issue and the car was required to be in the shop for a long period of time. Time and time again, we were told there was nothing available. On Sunday night (12/9) we had no choice but to rent a car because that we had appointments that we could not get to through public transportation. We rented the car on Sunday (12/9) and will be returning it tonight (12/11) - which we have paid for out of our own pocket.
On Monday night (last night), my husband received a telephone call from the service manager and Hyundai stating that now the "engine block" is bad and they were not going to honor their warranty because that "we kept driving the car when it was overheating"!!!!
We have NEVER, EVER had any type of problem with this car, other than on 12/3 when the car stalled and overheated!!!! We never had any leaks, nor overheating, or ANYTHING AT ALL WRONG WITH THIS CAR!!! We never had any problems whatsoever with this car!! As soon as the car stalled THAT DAY (12/3) - when we had it towed - WAS OUR FIRST AND ONLY NOTICE THAT SOMETHING WAS WRONG!!!!!!
And now, we're told that it's not going to be covered because of something that went wrong on 12/3 THE VERY DAY WE HAD THE CAR TOWED TO THE DEALERSHIP??? They keep telling us that "because we continued to drive it while it was overheating".... WHICH IS ABSOLUTELY NOT TRUE. NOTHING CAN BE FURTHER FROM THE TRUTH!!!! This is just Hyundai's way of trying to get out of their warranty agreement!!!
We have had this car since 2007. We have been a one-owner family. We have taken care of this car like it was our baby. We brought it in for oil changes, etc. when required, did all the maintenance and upkeep that was required. And now we are told that this is not going to be covered because of something that is absolutely and unequivocally NOT our doing???? NO, this is absolutely unfair.
PO BOX 20850, CALIFORNIA -- I recently sold the car I loved, my 2006 Hyundai Sonata Limited so I could buy the new 2011 Hyundai Sonata Limited. I love my new Sonata as well, but my buying experience was a demeaning ordeal. I purchased my new Hyundai from Flemington Hyundai (Hunterdon Auto Group). If this is the competency of the Dealers Hyundai employs, and you condone their interaction with your customers, it is unlikely that I would ever buy another of your products. I would advise anyone I relate my experience to, not to buy your products.
Following is the chronological description of my purchase: After reading reviews, seeing the Sonata at two auto shows, visiting two local dealers and taking two test drives, I made a decision to purchase. At the beginning of the week of May 9th, I initiated a request for quotations via the AAA Auto Buying Program. I received replies via email and telephone calls from 9 Hyundai Dealers, including **, Internet Sales Manager for Flemington Hyundai.
He advised me that they had a Sonata Limited en route with the exterior and interior colors I wanted. My cost would be substantially less than any of the other 8 Dealers, ($2703 below invoice) and that was worth a trip 180 miles from my home in Maryland to Flemington New Jersey.
After a number of phone conversations and emails between **, and me, he combined into one email, a modified AAA quotation with the invoice price reflecting the additional factory installed accessories in the specific vehicle that was en route. He ensured me that there will be no additional charges. That my cost will be exactly as shown in his email, with the addition of their documentation fee ($229) also shown in the AAA quotation, and the Maryland State sales tax, title and registration fees. (A copy of the email is enclosed)
On Friday May 13th I authorized a $500 deposit on a credit card for the specific vehicle that was identified by VIN # in the email. I stated that I would be in New Jersey on Monday May 16th for a graduation and I could pick up the car then. ** stated the car will arrive between May 23rd and May 31st. On the evening of Monday May 16th, after returning from New Jersey I received a phone call from **, identifying himself as Salesmen and Closer, and advising me that my car was in and asking me when I was going to pick it up.
When I asked why he was suddenly in the picture, I had already had a deal via email with **. He advised me that delivery was turned over to him to expedite and explain the operation of the car to me, etc. I asked ** to email or fax a bill to me with the specific VIN. #, equipped as shown in our prior emails, and to include my sales tax, title fees and his documentation fee. I told him I will bring a certified check for the full amount when I pick up the car. ** said he will call me back the next morning.
** never called me back. I called the cell phone number he gave me twice, and no one answered. I called the Dealer's number and reached **. He said he didn't call back because he did not know what the sales tax was in Maryland. I told him it was 6% and asked for a bill. He again pressed me to come and pickup the car but said he would call back with my specific cost.
Again ** did not call back so I called ** my original contact. He told me there must be something wrong with my phone. He was next to ** when he called me twice and left messages for me. ** then pressed me to come and pick up my car. I again asked for a bill with my total cost so I could bring a certified check for the full amount. ** again pressed me to come and pick up the car. He said I did not need a certified check, that a personal check was acceptable. He said I did not need a bill or invoice as I had his email with my cost. He again assured me my cost is as agreed upon in his email.
That was their preliminary tactics. I should have quit at this point. That evening, after making arrangements for my son to pick me up at the Cape May Ferry and drive me to Flemington NJ, I informed ** that I would pick up the car the morning of Friday, May 20th. We arrived at Flemington Hyundai shortly before 11 AM. I met ** and he asked if I would like to drive the car. I didn't think that was necessary. I just looked it over to be sure it was not damaged and that it had the accessories we agreed upon. ** then asked me to sit at his desk and he gave me the window sticker with the MSRP and he gave me an additional sheet with a list of additional options.
He told me that they already installed wheel locks with an additional cost to me of $69. I told him I did not want them and to take them off. He excused himself and came back in about 15 minutes and said he would throw in the wheel locks free of charge. Then he left. He literally ignored us for almost 2 hours. He returned briefly twice. Once to tell us the business office was busy with another customer while it was perfectly clear that no one was in the business office. The second time he told us their computer was down.
Obviously they were stalling, trying to get my son to leave for work and not interfere with their con game. They were also pressing me for time, trying to wear me down as it was very stormy outside and they knew I had to drive home to Maryland. Eventually we were invited into the business office. ** stated that my son should not be there since he was not the buyer. I of course would not abide by that. I was presented with a bill of sale for my signature. It did not include my $500 deposit or my $500 loyalty incentive. That was corrected after I pointed that out.
The bill of sale also had two additional preprinted, items both marked optional. “Appearance Package” for $200 and “Environmental Protection Package” for $395. I was told they put this on all cars and I would have to pay for it. I argued that it is an option I did not select and it was not on the confirmed agreement I had with **. After arguing for some time my son asked if we could speak to someone of higher authority. The Sales Manager then joined us in the business office. After a long discussion rehashing everything and getting nowhere, I again stated that I requested a bill of sale, with all charges prior to coming to Flemington. I wanted to bring a certified check.
The Sales Manager excused himself for a few minutes and when he returned he said he confirmed what I said was true, that I had requested a bill of sale and was refused. In view of that, I can have the car for the agreed upon price in our emails. (Enclosed is the final bill of sale with the aforementioned items crossed out and my deposit and loyalty incentive added).
So ultimately I did purchase my car at the agreed upon price. But what should have been a cordial 30 minute business transaction turned out to be more than 3 hours of hell with a group of Professional Con Men. It is a shame that Hyundai has worked so hard to develop a good reputation and a fine product, and that you can readily lose all of that with unprincipled, devious Dealers like this. Do you really want these unscrupulous people representing Hyundai?
Upon your receipt, I will wait for 10 business days before I forward my complaint to organizations and associations concerned with consumer protection, especially exploitation of senior citizens like myself.
MT. KISCO, NEW YORK -- I am writing after more than two weeks of unpleasant encounters with one of your Hyundai service dealerships. I purchased a new Hyundai in 2003. I have a 17 year old son and was considering giving him this car and purchasing a new Hyundai for my use, however, after this experience I have second thoughts. It is extremely unfortunate and should be of great concern to your corporation that this dealership represents the service Hyundai advertises and promises. I trust someone of authority in your corporation will assist me in the repair of my vehicle.
I have a 2003 Hyundai Elantra GT purchased new in February 2003. In March 2005 my car overheated and stalled as I pulled into the Hyundai service facility in Mt. Kisco. I was told I needed a "head gasket". I found this unusual being the car was only 2 years old. My car was under the 10yr/100000mi warranty and was repaired. On Thursday June 1, 2006 my car overheated and stalled. Unfortunately I was not near the Hyundai service facility but had the car towed there that night.
The next morning (Friday June 2nd) I called and was told by the service manager that because there were scheduled cars to be worked on, mine may not be seen until Monday June 5th. I rented a car on Sat. June 3rd because the Mt. Kisco service facility does not have "loaners". On Monday June 5th I called the facility on three occasions and was told the car still had not been looked at.
On Tuesday June 6th I called the facility and was told by the service manager "Your head gasket is blown." I asked "What happens next?" and stated that the car was still under warranty. He replied, "We did that job in 2005", "I haven't seen this car in a year," "I haven't seen the car since then." "Bring me your maintenance receipts and the district manager will decide if we can fix the car." "I need receipts from April 2005 through May 2006".
I was surprised and concerned with the request. It was then I decided to make your consumer affairs department aware of the situation. My file number is **. I was made to feel that somehow I had done something to cause this and because of the service manager statement "I haven't seen this car for a year." I made it known that it was not mandatory to have my car serviced at his facility. At this time I became concerned and extremely disappointed in the way I was being treated as a Hyundai consumer.
I gathered my receipts and on Thursday June 8th delivered them to Mr. ** service manager personally. I was told that the district manager ** was not going to be in until Monday June 12th. I now have to rent a car for another week. I've had the rental car for one week while my car has not been touched and is sitting in the Hyundai service facility.
Monday June 12th, I waited until 12:30 pm before calling consumer affairs. After explaining my situation, ** called the facility. ** explained that she had spoken with the service manager, that the district manager was on site and that I would get a call in a few hours. By 4:55 PM I had not received a call and called the service manager who told me he was doing "one more test on the thermostat." And if I did not hear from him by the end of the day (it is now 5PM) that I would hear from him before 9 AM the next morning (Tuesday June 13th).
I again called the consumer affairs dept. and spoke with ** who told me to wait until the next morning and if I didn't get a call to call consumer affairs yet again. I am exhausted, furious and frustrated. I am still renting a car (my second week!!!) and still do not have an answer as to if my car will be repaired under my warranty which it should.
Addendum: On Tuesday June13th I hadn't received a call by 9 AM and asked ** at Consumer Affairs to contact the service facility. By that afternoon I received a call from ** and was to my thermostat was factory and my car will be fixed under warranty. GREAT!!!! I thanked everyone and began planning the return of my rented vehicle and preparing notices to all that I had written.
On Thursday June 15th I called Hyundai and asked for an approximate date of completion because I had to return my rented vehicle.. I was told by ** that I should need my rental for an entire week, which I understood as my car should be ready by mid-week (June 21 or 22), again GREAT!!
Friday June 16th - 3:45 PM I received a call from ** stating -my car "WILL NOT BE REPAIRED AS STATED ON JUNE 13TH - THE DRM (?) HAD DECIDED FROM WHAT HE OBSERVED, MY CAR WAS DRIVEN WHILE OVERHEATING" I was told that my radiator had melted (?) which was a "SIGN" that I was driving while the car was overheating. THAT WAS THE FINAL WORD. There was nothing anyone could do. My car was not being repaired under warranty.
Hysterical and frantic, I called Consumer Affairs who called the service facility. Consumer affairs was unable to help me other than document a complaint in my file. NOW WHAT??? I asked!!! "Is there anyone I could discuss this with?" The answer was NO -the DRM- was the last word. I cannot comprehend that in a corporation - "Hyundai" there is no one in position above the District Regional Manager to take problems to.
I am now in a position where I am responsible for what I feel is a faulty job done on my car in 2005. I feel I am being held responsible for a "melted radiator." I would have had to drive MILES with the car billowing smoke in order to MELT A RADIATOR!!!! As I've stated to the Hyundai repair facility and consumer affairs - "I saw smoke, pulled over and stopped the car. They were no warning light or bell on the dash, the car was smoking, I looked at the gauge and it was on "H"".
Hyundai prides itself in service, quality and consumer relations - with this experience I must disagree. And again I REQUEST THAT SOMEONE OF AUTHORITY PLEASE GET TO THE BOTTOM OF THIS DISASTER AND CONTACT ME. SOMEONE OTHER THAN THE DRM - Whom I was led to believe is the last word in the Hyundai Corporation.
CHARLESTON AREA, SOUTH CAROLINA -- My mom purchased a Hyundai Sonata in May of 2003. She absolutely LOVED that car. The problems began the Wednesday before Thanksgiving of 2005. She heard a noise, and brought it into the dealership as the car was under warranty. Lo and behold, the technician could not hear the noise, convinced her that she needed a radiator flush to the tone of $100+. Less than 2 weeks later, she is back at the dealership because the noise has not gone away but gotten worse. This time, when she pulls in the driveway everyone can hear it. This time they tell her the idle pulley needs to be replaced but of course, they do not have the part.
They order it. On Dec 7 which is a Wednesday the car is back at the dealership for the part to be put in. On Dec 10, the car is back at the dealership again, because the noise that was there from before Thanksgiving is still there. On December 17th, the car goes back in for yet another new part, this time the water pump, which they noticed needed to be replaced when they did the idle pulley but did nor said anything.
Still had the noise through the rest of December. On December 21 drop car off again, they have it from 8:30 am to 4:30 call to pick up the car because it is all fixed. Yeah RIGHT! Less than an hour later the noise is back and we call the service department who said "We are not going to replace your engine." Never mind the fact that no one asked for the engine to be replaced! Car back at the dealership in January because the check engine light comes on, but still have the original noise. Call dealership to say car is coming in due to the check engine light, and are told, by the service department manager mind you.
I have a life outside of Hyundai and things to do when I leave here, so if you are here before I leave great if not you'll have to come back another day. Once we get there, since we have called Hyundai USA and miracle of miracles, the service dept manager has decided to stay too. They even give her a rental car. SO, after she leaves service she decides she wants to speak to the General Manager. While she is speaking with the General Manager, guess who shows up with tons of attitude, you guessed it, the Service Manager, and interrupts whenever she or I try to speak.
Well they keep the car for a few days, and ta da, the noise is still there when the car is returned. By now several calls have been made to Hyundai USA customer service about the situation, and they decide to bring in a District person, well about time right. Well, the District person sees the car on Jan 27 and is the actual first person with Hyundai to actually hear a noise. They keep the car again for a few days, giving a rental car. When the car is returned, still have the noise! The car goes in a couple more times, and get the "Gee, don't know what to tell you."
ON February 14, the check engine light comes on again, which is the second time in as many weeks, and yet another trip to the dealership. On February 19 the check engine light comes on again!
This time, my mom decides we should not bring the car to Victory Hyundai on Savannah Highway in Charleston, SC since they seem not to know what they are doing. We take the car into Altman Hyundai in North Charleston, which is quite a drive from where we live. Got in at 10 AM out by 1:30 with the check engine has gone away and have scheduled appointment for 2/21 for them to finish up with the mystery noise.
My mom shows up at Altman for the 9:30 appointment, and at 10:15 she is told, "Oops, we forgot to mention we needed to order the part, guess you don't need the appointment after all today." So, she leaves to run a couple of errands, and well gee she is no further down the road than 10 minutes, and well, the check engine light has come on again. For those keep track that is 4 times in less than 1 month.
When she brings the car back, the sales manager is nowhere to be found. Typical right? When he finally does appear 2.5 hours later, he is the one who is pissed because a meeting he was in was interrupted. No one seems to know what the problem is nor can they fix it. I know that we have called Hyundai USA at least a dozen times, with complaints trying to get something jump started, and we are treated like the bad guys with the dealership.
If you want a great car, you will probably love the Sonata; however, the problem that you will find is in the ability of the service department to actually fix the vehicle when the time comes. Their recurring solution is to sell my mom a new car even though she is upside down in her payments. Buyer definitely BEWARE! Customer service all around stinks. No one wants to take responsibility to fix the problem nor do they want to give the information of a supervisory person so you can follow the chain of their command!
BOWIE, MARYLAND -- My 2007 Tiburon is still under warranty. The Air Conditioning stopped working completely. I took it in for warranty repair and the OURISMAN BOWIE MD Hyundai dealer refused to fix the AC, saying instead that I had to pay over $200 just for them to determine what was wrong with it. They also accidentally admitted that many Hyundai ACs malfunction because the condenser is situated in a bad spot. Poor design. The fragile and vulnerable condenser unit is placed too close to the front and too close to the road that the tiniest pebble can make a hole in it. This design flaw is peculiar to Hyundai cars and they know about it but refuse to accept responsibility.
To make matters worse, they still charge you over $200 just to check it out, knowing full well that they intend to tell you that the warranty does not cover it. So you are out the $200 for their so-called inspection, plus your AC still doesn't work, plus it will cost you over $1100 to fix a tiny hole caused by poor design. So, warning: don't buy a Hyundai: they don't honor their warranty plus their cars seem to have peculiar design flaws and their dealerships seem to employ low quality deceitful people.
CANADA, MISSOURI -- My wife has a 2010 Santa Fe Limited & I have a 2010 Mercedes E-Class. Obviously I paid lots more for my car but when I sell it down the road I will also get a lot more. Hyundai gets some good reviews from media when they do their test drives with new vehicles, but what they are not looking at is that same vehicle after 50,000KM. Our Santa Fe seems loose and cheap with things breaking and falling apart. They have been fairly minor, but always something, while my Merc has had zero issues and still looks and drive as good as when I bought it.
I am not sure why people even complain about Hyundai, knowing they are much cheaper than a comparable manufacturer. The best analogy I use when describing our SUV is it a disposable lighter, it works OK at the beginning and after a while you throw it in the garbage and buy a new one because the re-sale value is also useless. I suggest you buy Japanese, or even some very good product coming out of N. America, but the Koreans still have a long way to go, to get their vehicles long term quality to every other manufacturers stands.
LANCASTER, OHIO -- I was current on payments. Lost my job. Hit a raccoon that did $3500 damage. Had car repaired 4 hours after I picked up car. I hit another Raccoon approx a mile from where I hit the previous one, on US Route 33 south of Logan, Ohio. Because of the 2 claims my insurance co cancelled me, and they American Family Insurance, reported this to some insurance bureau and no other company would give me insurance.
In Ohio you must have insurance on a car to drive it legally. So I called Hyundai and turned in the car on the Hyundai Assurance and they refused to pay the finance co. Finance co told me that I bought the car outright and did not lease it. They said "only applied to lease vehicles." They told me to read the contract. I called Citizens Automobile Insurance Co. back and gave them my Certificate # and read "thank you for your purchase or lease and here is your Assurance policy." That was at the top paragraph of the Assurance contract.
Now over 2 years later I hear from the bank they want $5,000. I said to collect it from Hyundai. Car purchased from Ricart Automotive. The Tiburon does not have enough front end protection, such a small animal to do so much damage.
SALT LAKE, UTAH -- Have had the car in 4 times for maintenance to fix a rattle in the dash and they have yet to fix it. Brought car in the first time at 55,000 miles, 5,000 miles before the warranty expires. 5/20-Called ** at Hyundai. She said she'd reopen the file and to call Intermountain Hyundai on 5/22 to schedule maintenance or something. Said she'd try to get Human Resources to call me. Left 3rd message for **. 5/21-Called ** at Intermountain. He didn't know anything. Called ** back up and she said she'd call ** and call me back. She called back and said that ** was in a meeting and she'd call me later that day. No call back.
5/22 - No call from **. 5/23 - Called and left message for ** to call me back. Called back and she was unavailable. No one called back. 5/24 - Left message first thing for ** to call back. She said that she couldn't get a hold of ** and then told me that I would have to pay up front for the repairs and I asked to talk to her boss, **.(?) ** called back and said he would contact, pass on, a message to ** to contact me. 5/29 - No call. Filed complaint with the BBB. Received service records from Riverton and Intermountain.
6/3 - ** from Hyundai called and I told him my side of the story. He said that the BBB wouldn't involve themselves in the dispute. I told him I'd discuss that with the BBB. He said he'd call/visit Monday 6/10. 6/13 - No show from ** on Monday, 6/10 or call. I called and left a message. BBB sent letter declining eligibility. I'll call them to explain how incompetent they were. Left message for him to c/b. BBB said to talk to local BBB to see if they could help 892-6009. www.Utah.bbb.org Local said to call Autoline BBB and have them fax over everything on my file. I called and made the request w/ ** to fax ** and he obliged. Waiting now.
6/14 - ** called said he was in his home office earlier this week, didn't say why he didn't call me. Said he'd be in town today and call me around 1:30 pm. I've told the man several times, "the noise only happens when it is cold." What the HELL temperature does he think it is going to be in the mid-afternoon in the middle of JUNE?! 11:36 am, ** called said he would be here around 1:3 0pm. Showed up at 1:40, took him for a drive and of course it was too hot for the sound to be made.
Talked and he said that he would do some research and possibly thought it was the shift cable and I also made my case on the rental. Also commented about a mechanic looking into the passenger side door and why it's sticky to open and close. Said he'd call me back. 7/1 - Left a message for ** to call back. 7/2 - Received message from ** and he said that he had a technical training class the 9th, 10th, 11th and 12th and said he'd put me in a rental so they could work on the car and call me back the 8th to arrange that.
7/10 - Left message for ** saying that I thought he was going to call me on 7/8 to get my repairs done. 7/18 - Called BBB New Jersey and they said they didn't have any info on me and didn't know why Utah would send the info to New Jersey and said to call Utah to find out why and the correct BBB to send the stuff to. Called ** and left another message to find out what was going on. BBB/Utah - Talked to ** and she said that the New Jersey office should be the one to take care of it and she would talk to them and call me back.
7/19 - Left message for ** to call me back. Called ** at BBB/Utah 892-6009 to find out what was going on. She said she emailed and talked to Trenton, N.J. office and hadn't heard anything yet. 7/29 - Left message for ** to call me back. 8/1 - Left message stating that I thought ** was dodging me and that it was unprofessional and if he would like to correct that, to call me. 8/2 - Made several attempts to get a hold of someone at the labbb but the phone just rang and rang.
8/5 - Called Hyundai customer service and talked to **. He wouldn't give me his boss name or number. And he said he would take care of the situation. And I said I'd give him two days to take care of it and get my car into the shop and get me a rental while it's being fixed. 8/6 - ** called from Hyundai and said to bring it to ** Hyundai Thursday 8/8 and drop it off and a rental would be supplied and he and the mechanics from ** would look at it on Friday morning. ** also called at 12:18 to make sure I'd been taken care of.
8/8 - Took car into ** Hyundai. ** didn't bother to tell ** I was bringing in my car so ** couldn't authorize the rental so I left and told ** that ** better call me on 8/9.
8/9 - l'm for ** to call me this morning and that he screwed up! 10:25am, no call. Called ** and asked ** if ** was there and he said he was. I asked to speak with him. ** came back and said ** was busy and took a message for him to call me. Called Hyundai customer service and talked w/ ** again and said that ** was again dodging me. ** put me on hold while he called the dealer.
** said he talked to ** (gee, just two minutes before he was busy in a meeting) and that ** had talked to someone who forgot to give the message to **. ** said that ** would arrange his schedule to be back at ** on 8/16 and to drop my car off on Thursday and a rental would be waiting for me. Doh! I'm on vacation. Called ** back up and rescheduled for 8/23.
Called LABBB 909-825-7280 to check on status. Complaint #**. Complaint sent 7/3 to Hyundai and follow up letter sent 8/9. If Hyundai doesn't respond by 8/22-8/23, they will send me a letter and I fill it out and send it back to them. Then, I will need to file a complaint with the Beurea of Auto Repair 1-800-952-5210.
8/12 - ** called from Hyundai Customer Service to set up a time/date to bring my car in. Called him back and said 8/19, 20 or 21st would be good w/ me and he said he'd call ** and see if it was good for him and then call me back. ** called and said to bring it in on the 22nd and theyll have a rental for me.
8/21 - Received letter from BBB. 8/22 - Took car into ** and got rental. 8/23-Called ** to see if car was done. Someone else answered and checked and said that ** said it wasn't done and hed call me when they were finished. 8/26 - Received message from ** from last Friday and returned his call and l/m. 3:50 pm, ** called and said that ** was going to flush the system and that he said he heard a bubbling noise. I told him that that was not the noise I am complaining about! It's not the HEATER CORE!
8/27 - Picked up car. All they did was flush the coolant. Not fixed. They didn't even look at the door that ** had said they would check out. 8/28 - Called ** at Hyundai Customer Service. L/m for him that my car is still not fixed.
Called BBB (Placentia 714-985-8922) and talked to ** and said that my car was not fixed! She said that ** closed the complaint because the car was out of warranty. I explained why my car was out of warranty. It's because the problem hasn't been fixed in 7 MONTHS! She said I should talk to ** at the Colton office 909-825-7280. Talked to ** she said, after a long and retarded conversation w/ her and her subordinate, she would send another letter and after that and if my car is still not fixed, they can't do anything more and I should seek legal advice. She said to call back in 7-10 days to find out what Hyundai's response is.
8/29 - Called Hyundai customer service and talked to ** 800-633-5151 x 45034 and l/m to call me back. ** called back and explained that my message yesterday got cut off and I explained that the only thing that ** did was flush my coolant and didn't repair the squeak. He wanted to check it out and said he'd call me back.
9/5 - Called ** to find out what was going on. L/m. ** called back and said he'd left multiple messages for ** and hadn't heard from him. He said he'd leave one more message before trying to contact someone else. 9/12 - Called **. He said that ** said that I could bring it back in but wouldn't give me a rental. Then he said he had done all he could and that to talk to **'s boss, I'd have to call the dealership and get that information.
Called ** and was told I would need to speak w/ ** to get **'s boss name and number but she doesn't get in until 9am. C/b, not in. C/b and spoke w/ ** 257-3330 and asked for **'s superiors name and number. She said she didn't have it but would get it and call me back.
** called. Said he wouldn't give me his boss name or number. He said he would not authorize any more repairs seeing how it was out of warranty. I told him my problem was not resolved and I wanted to talk to his boss. He also informed me that no flushing of the engine was done and ABSOLUTELY NO REPAIR ATTEMPT WAS MADE! After several requests, he reluctantly gave me his supposed boss name, **, but refused to give me his number but gave me an address of 10550 Talbert Ave, Fountain Valley, Ca 92728. Wrote ** a brief note and attached this also.
That should say something that they would not even answer BBB mail.... took out a loan with HMFC through my local Hyundai in Anaheim. They wouldn't give the loan without "gap" coverage which I agreed to. Unfortunately, this is something that is having to be useful at this stage as I got into a bad accident which was surprisingly a total loss (cheap little car with the good gas/up to 40 mpg, but it folded like a cheap suit). My insurance has agreed to pay a certain amount and that's where the gap coverage comes into play as their insurance I was paying into would cover the rest.
The calls for continued payments have not ceased, my State Farm Insurance agent even told me to give them his number to talk to, which they were not interested in. They call around 8-10 times per day M-F and they also call weekends. So, I studied up on Fair Debt practices and the next call I got I informed the collector about inconvenient call times to get the calls limited to weekdays only, then I asked for an address I can give written notification in order to cease the calls. The lady started repeating the payment amounts and she finally yelled.
She also knows their rights and she would give me the address, however she needed to get her supervisor. I finally ceased getting nowhere with the lady. I should have taken the Fair Debt practice more seriously when they said to record all calls, now I have recorder ready. I had already had the conversation with a couple other collectors about the insurance payments and all that. One asked for some information, the Insurance Co's payment amount and then the GAP coverage amount, so I had been trying to work on that.
And my feeling is after reading the other reviews here is this is just another 'thug' company with unethical practices. If it were a good company to do business with I wouldn't be looking up Fair Debt Practices online. I could not believe the other stuff that people have gone through here on their reviews. It is so sad there are so many unethical companies like this. Because ATTITUDE REFLECTS LEADERSHIP! It's better to read up on companies first before doing business with them especially when they have your bank info!!! And there are good companies to do business with, Hyundai Motor Finance is just not one of them.
I purchased a new 2009 Hyundai Genesis and with less than 6,000 miles the a/c condenser failed. I was told by one service manager that my warranty would cover this. The next day another service manager called me up and said that the a/c condenser was damage and Hyundai would not cover it.
I feel that Hyundai should have cover the a/c condenser. I had the car for less than a year and I only had 6,000 miles on the car. Hyundai claims to have America's best warranty back by Hyundai Assurance. The only thing Hyundai assured me was a bill for $579.21.