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Hyundai does not exercise stewardship of their dealers
Posted by on
PO BOX 20850, CALIFORNIA -- The following letter which is self explanatory and explicit was sent to Hyundai on June 13th and received by them on June 15th. It was not even acknowledged. Apparently Hyundai is unconcerned about how their dealers treat their customers so long as they get their sales.


I recently sold the car I loved, my 2006 Hyundai Sonata Limited so I could buy the new 2011 Hyundai Sonata Limited. I love my new Sonata as well, but my buying experience was a demeaning ordeal.
I purchased my new Hyundai from Flemington Hyundai (Hunterdon Auto Group). If this is the competency of the Dealers Hyundai employs, and you condone their interaction with your customers, it is unlikely that I would ever buy another of your products. I would advise anyone I relate my experience to, not to buy your products.
Following is the chronological description of my purchase:
After reading reviews, seeing the Sonata at two auto shows, visiting two local dealers and taking two test drives, I made a decision to purchase. At the beginning of the week of May 9th, I initiated a request for quotations via the AAA Auto Buying Program.
I received replies via email and telephone calls from 9 Hyundai Dealers, including Mark Vehling, Internet Sales Manager for Flemington Hyundai. He advised me that they had a Sonata Limited en route with the exterior and interior colors I wanted. My cost would be substantially less than any of the other 8 Dealers, ($2703 below invoice) and that was worth a trip 180 miles from my home in Maryland to Flemington New Jersey.
After a number of phone conversations and emails between Mark Vehling, and me, he combined into one email, a modified AAA quotation with the invoice price reflecting the additional factory installed accessories in the specific vehicle that was en route. He ensured me that there will be no additional charges. That my cost will be exactly as shown in his email, with the addition of their documentation fee ($229) also shown in the AAA quotation, and the Maryland State sales tax, title and registration fees. (A copy of the email is enclosed)
On Friday May 13th I authorized a $500 deposit on a credit card for the specific vehicle that was identified by VIN # in the email. I stated that I would be in New Jersey on Monday May 16th for a graduation and I could pick up the car then. Mark Vehling stated the car will arrive between May 23rd and May 31st.
On the evening of Monday May 16th, after returning from New Jersey I received a phone call from Danny Addonizio, identifying himself as Salesmen and Closer, and advising me that my car was in and asking me when I was going to pick it up. When I asked why he was suddenly in the picture, I had already had a deal via email with Mark Vehling. He advised me that delivery was turned over to him to expedite and explain the operation of the car to me, etc.
I asked Danny to email or fax a bill to me with the specific VIN. #, equipped as shown in our prior emails, and to include my sales tax, title fees and his documentation fee. I told him I will bring a certified check for the full amount when I pick up the car. Danny said he will call me back the next morning.
Danny never called me back. I called the cell phone number he gave me twice, and no one answered. I called the Dealer’s number and reached Danny. He said he didn’t call back because he did not know what the sales tax was in Maryland. I told him it was 6% and asked for a bill. He again pressed me to come and pickup the car but said he would call back with my specific cost.
Again Danny did not call back so I called Mark Vehling my original contact. He told me there must be something wrong with my phone. He was next to Danny when he called me twice and left messages for me. Mark Vehling then pressed me to come and pick up my car. I again asked for a bill with my total cost so I could bring a certified check for the full amount. Mark again pressed me to come and pick up the car. He said I did not need a certified check, that a personal check was acceptable. He said I did not need a bill or invoice as I had his email with my cost. He again assured me my cost is as agreed upon in his email.
That was their preliminary tactics. I should have quit at this point.
That evening, after making arrangements for my son to pick me up at the Cape May Ferry and drive me to Flemington NJ, I informed Mark Vehling that I would pick up the car the morning of Friday, May 20th.
We arrived at Flemington Hyundai shortly before 11 AM. I met Danny Addonizio and he asked if I would like to drive the car. I didn’t think that was necessary. I just looked it over to be sure it was not damaged and that it had the accessories we agreed upon. Danny then asked me to sit at his desk and he gave me the window sticker with the MSRP and he gave me an additional sheet with a list of additional options. He told me that they already installed wheel locks with an additional cost to me of $69. I told him I did not want them and to take them off. He excused himself and came back in about 15 minutes and said he would throw in the wheel locks free of charge.
Then he left. He literally ignored us for almost 2 hours. He returned briefly twice. Once to tell us the business office was busy with another customer while it was perfectly clear that no one was in the business office. The second time he told us their computer was down. Obviously they were stalling, trying to get my son to leave for work and not interfere with their con game. They were also pressing me for time, trying to wear me down as it was very stormy outside and they knew I had to drive home to Maryland.
Eventually we were invited into the business office. Danny stated that my son should not be there since he was not the buyer. I of cause would not abide by that. I was presented with a bill of sale for my signature. It did not include my $500 deposit or my $500 loyalty incentive. That was corrected after I pointed that out.
The bill of sale also had two additional preprinted, items both marked optional. “Appearance Package” for $200 and “Environmental Protection Package” for $395. I was told they put this on all cars and I would have to pay for it. I argued that it is an option I did not select and it was not on the confirmed agreement I had with Mark Vehling. After arguing for some time my son asked if we could speak to someone of higher authority. The Sales Manager then joined us in the business office. After a long discussion rehashing everything and getting nowhere, I again stated that I requested a bill of sale, with all charges prior to coming to Flemington. I wanted to bring a certified check. The Sales Manager excused himself for a few minutes and when he returned he said he confirmed what I said was true, that I had requested a bill of sale and was refused. In view of that, I can have the car for the agreed upon price in our emails. (Enclosed is the final bill of sale with the aforementioned items crossed out and my deposit and loyalty incentive added).
So ultimately I did purchase my car at the agreed upon price. But what should have been a cordial 30 minute business transaction turned out to be more than 3 hours of hell with a group of Professional Con Men.
It is a shame that Hyundai has worked so hard to develop a good reputation and a fine product, and that you can readily lose all of that with unprincipled, devious Dealers like this. Do you really want these unscrupulous people representing Hyundai?
Upon your receipt, I will wait for 10 business days before I forward my complaint to organizations and associations concerned with consumer protection, especially exploitation of senior citizens like myself.
Sincerely yours,

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trmn8r on 07/09/2011:
I don't know how they would respond to your complaint, as this reflects common tactics used by some dealers.

Kudos to you for hanging in there and standing your ground. One is reminded of the scene in Fargo of the guy and his wife who are buying a car and the TrueCoat is added at the last minute.

The people who should get back to you are the sleazeballs at the dealership, but since they do this all the time they aren't sorry.

This is a helpful. I would steer clear of this place based on your review.
azRider on 07/10/2011:
All this sounds like standard procedure for every car I every purchased. I'm surprised they did not throw in a dealer document charge (normally around $300), or a 'security' etched glass at some crazy price. the one thing I think you did wrong was not take the car for a test drive. I never buy a car till I've driven it, checked under the hood myself and reviewed all visible mechanical parts. your lucky nothing was wrong with the car after you got it. Hyundai and Kia are famous for not doing warranty work. the best part was you stood your ground. that is the way to do the job in buying a car. I once ripped up a check burned it in the ashtray of the dealer and walked out. they ran after me in the parking lot begging to come back in. you got to be tough.
jktshff1 on 07/10/2011:
This has got to be one of the best written and well thought out postings that I have seen on this site. Good luck and stick around.
I agree about needing to test drive.
Lucknor on 07/10/2011:
I hope no one is offended by my commenting to 3 replies at once:
First off, unlike Hyundai AAA did investigate my complaint and they have advised me,that as a result they have suspended Flemington Hyundai from their Car Buying Program.
In regard to a test drive, with hindsight I guess I should have done that and I am lucky there were no problems.
There was a documentation fee of $229 and that is a little high compared to most dealers. But I knew that up front and had no problem keeping my part of the agreement and paying it.
I've received many comments that what I experienced is common and should be acceptable as just part of doing business. A while ago I was in business for myself. I would never think of treating my customers the way I was treated. I would never allow anyone representing my company to treat my customers that way. That behavior is common and acceptable only because we permit it and do nothing about it.
You can bet that my experience will influence my future buying decisions.
HYUNDAI OWNER PA on 07/14/2011:
Lucknor on 07/17/2011:
Go to it. I'm sure they will sign you up and welcome you with open arms. Just remember to keep your hands in both pockets!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They do not stand by their warranty
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- On Monday of last week (12/3), my husband was driving our 2007 Hyundai Entourage minivan to pick me up from work, after visiting a friend.

I received a telephone call from him that the car had stalled and was overheating. We immediately called AAA to tow the car to Pep Boys to run a diagnostic on the car to see if it was something simple. Pep Boys had indicated that the car had a "blown head gasket". The mechanic at Pep Boys said that we needed to have the car towed to the Hyundai dealership because it was a warranty issue that would be covered (the cost of this would be in the range of $3,700.00 and we have a 10 year - 100,0000 mile power train warranty to cover things like this).

After having the car towed to Pacifico Hyundai at 6715 Essington Avenue, Philadelphia, PA, on Monday, the service department did not take take our vehicle into the shop until Thursday (stating that appointments come first). After waiting another day, we were informed by the service manager - "Keith" (215) 492-1700, on Friday morning (12/7) that it was definitely a blown head gasket and would be covered under our warranty. Keith was ordering the parts needed and indicated that the car would be done by Monday or Tuesday (today) at the latest. During this time, we had requested that we be provided with a "loner" car, the courtesy of which was usually extended if it was a warranty issue and the car was required to be in the shop for a long period of time. Time and time again, we were told there was nothing available. On Sunday night (12/9) we had no choice but to rent a car because that we had appointments that we could not get to through public transportation. We rented the car on Sunday (12/9) and will be returning it tonight (12/11) - which we have paid for out of our own pocket. On Monday night (last night), my husband received a telephone call from the service manager and Hyundai stating that now the "engine block" is bad and they were not going to honor their warranty because that "we kept driving the car when it was overheating"!!!!

We have NEVER, EVER had any type of problem with this car, other than on 12/3 when the car stalled and overheated!!!! We never had any leaks, nor overheating, or ANYTHING AT ALL WRONG WITH THIS CAR!!! We never had any problems whatsoever with this car!! As soon as the car stalled THAT DAY (12/3) - when we had it towed - WAS OUR FIRST AND ONLY NOTICE THAT SOMETHING WAS WRONG!!!!!! And now, we're told that it's not going to be covered because of something that went wrong on 12/3 THE VERY DAY WE HAD THE CAR TOWED TO THE DEALERSHIP??? They keep telling us that "because we continued to drive it while it was overheating".... WHICH IS ABSOLUTELY NOT TRUE. NOTHING CAN BE FURTHER FROM THE TRUTH!!!! This is just Hyundai's way of trying to get out of their warranty agreement!!!

We have had this car since 2007. We have been a one-owner family. We have taken care of this car like it was our baby. We brought it in for oil changes, etc. when required, did all the maintenance and upkeep that was required. And now we are told that this is not going to be covered because of something that is absolutely and unequivocally NOT our doing???? NO, this is absolutely unfair.
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Vinnie11 on 12/11/2012:
They're full of it. They would have noticed that earlier. I can't imagine them diagnosing a blown head gasket and not checking for that. I suggest calling Hyundai directly.
trmn8r on 12/11/2012:
Mmm. The question is how quickly it was noticed that the car was overheating. Also, did the "check engine" light or maybe some other warning appear.

It seems possible they could prevail in arguing that failure to notice the temperature gauge going beyond the acceptable range or other indicators promptly led to serious mechanical failure.
BigAl on 12/12/2012:
I have to agree with Vinnie. The manufacturer is trying to dance around their warranty which is common when the cost of repair is high. Even though it is not stated the manufacturer claims that the blown head gasket caused the block to crack because the car was driven too long in an overheated situation. In reality the engine crack could have preceded the blown head gasket. It is pure speculation on their part as to what caused the failed engine block. On a side note what will cause an engine block to crack is if the car is overheated and cold water is introduced into the system when the vehicle is too hot to handle the change in temperature. This is one reason an overheated engine should be given time to cool somewhat before any liquids are added.
ok4now on 12/12/2012:
I can really relate to this post. I live in this area and am well familiar with Pacifico Hyundai located in the South Philly auto mall on Essington Ave. A female co-worker of mine purchased a 2007 Sante Fe model from this same dealership. The car was less than a year old with only 3700 miles when the exact same problem happened. The car stalled and over heated. She immediately pulled over and turned the motor off. Now in a panic she's on her cell phone calling for help.

Fast forward. The car was directly towed back to Pacifico, less than 2 miles away. After the car sat for a week they determined that it was her fault because she continued to drive it. Not so, they lied to get out of the warranty repair. Instead of fighting them (I would have big time) she found a wrecked Sante Fe on the internet with a good motor. At her expense she paid $3600 for the motor then had it shipped to Philly then paid another $1000 to have it installed. How stupid!!

Conclusion: Hyundai and Pacifico should have covered this under warranty. Because this was an expensive repair they gave excuses and bagged the customer. This seems to be a repetitive problem that Hyundai should own up to and take care of the customer.
At Your Service on 12/12/2012:
What I may suggest is to get a separate, third party evaluation of the engine. Pay to have the vehicle towed to a good, reputable local mechanic. Have him/her do a separate evaluation and place it in writing. I'd be surprised if one could tell, in any form of certainty, whether the car had been driven while overheating.

With an interdependent report, you now would have something to argue with. Assuming this report cannot conclude that the engine was improperly driven on, you should be able to request that the engine be replaced and reimbursement for the extra towing and evaluation costs.

As much as I hate the thought of threatening court, it may be an instance where you might end up. I'd speak directly to Hyundai before doing so, however.

Please keep us informed as to what takes place.
sam3460 on 04/05/2013:
I have 2009 Sonata 59K under warranty. When the engine light was on, I sent the car for repair in dealership. After dealer in Gainesville contact the manufacture, they rejected the warranty coverage for repair. They want to show all records for my past oil changes. Who keeps all of them. I was charged $1300 to fix the car. I certainly agree that Hyundai is dancing with their warranty.
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Posted by on
I am writing after more than two weeks of unpleasant encounters with one of your Hyundai service dealerships. I purchased a new Hyundai in 2003. I have a 17 year old son and was considering giving him this car and purchasing a new Hyundai for my use, however, after this experience I have second thoughts. It is extremely unfortunate and should be of great concern to your corporation that this dealership represents the service Hyundai advertises and promises. I trust someone of authority in your corporation will assist me in the repair of my vehicle.

I have a 2003 Hyundai Elantra GT purchased new in February 2003 .

In March 2005 my car overheated and stalled as I pulled into the Hyundai service facility in Mt. Kisco. I was told I needed a “head gasket”. I found this unusual being the car was only 2 years old. My car was under the 10yr/100000mi warranty and was repaired.

On Thursday June 1, 2006 my car overheated and stalled. Unfortunately I was not near the Hyundai service facility but had the car towed there that night.

The next morning (Friday June 2nd) I called and was told by the service manager that because there were scheduled cars to be worked on, mine may not be seen until Monday June 5th. I rented a car on Sat. June 3rd because the Mt. Kisco service facility does not have “loaners”.

On Monday June 5th I called the facility on three occasions and was told the car still had not been looked at.

On Tuesday June 6th I called the facility and was told by the service manager “Your head gasket is blown” I asked what happens next and stated that the car was still under warranty, he replied “We did that job in 2005", “I haven’t seen this car in a year”, I haven’t seen the car since then”, “Bring me your maintenance receipts and the district manager will decide if we can fix the car” “I need receipts from April 2005 through May 2006".

I was surprised and concerned with the request. It was then I decided to make your consumer affairs department aware of the situation. My file number is 990691. I was made to feel that somehow I had done something to cause this and because of the service manager statement “I haven’t seen this car for a year”. I made it known that it was not mandatory to have my car serviced at his facility. At this time I became concerned an extremely disappointed in the way I was being treated as a Hyundai consumer.

I gathered my receipts and on Thursday June 8th delivered them to Mr. Dthe service manager personally. I was told that the district manager “Greg” was not going to be in until Monday June 12th. I now have to rent a car for another week. I’ve had the rental car for one week while my car has not been touched and is sitting in the Hyundai service facility.

Monday June 12th, I waited until 12:30pm before calling consumer affairs. After explaining my situation, Nanette called the facility. Nanette explained that she had spoken with the service manager, that the district manager was on site and that I would get a call in a few hours. By 4:55PM I had not received a call and called the service manager who told me he was doing “one more test on the thermostat” and if I did not hear from him by the end of the day (it is now 5PM) that I would hear from him before 9AM the next morning (Tuesday June 13th). I again called the consumer affairs dept. and spoke with Kathy who told me to wait until the next morning and if I didn’t get a call to call consumer affairs yet again.
I am exhausted, furious and frustrated. I am still renting a car (my second week!!!) and still do not have an answer as to if my car will be repaired under my warranty which it should.

Addendum: On Tuesday June13th I hadn’t received a call by 9AM and asked Kathy at Cosumer Affairs to contact the service facility. By that afternoon I received a call from Joe DiPrima and was to my thermostat was factory and my car will be fixed under warranty. GREAT!!!! I thanked everyone and began planning the return of my rented vehicle and preparing notices to all that I had written.

On Thursday June 15th I called Hyundai and asked for an approximate date of completion because I had to return my rented vehicle.. I was told by Anthony that I should need my rental for an entire week, which I understood as my car should be ready by mid-week (June 21 or 22), again GREAT!!

Friday June 16th - 3:45PM I received a call from Anthony stating -my car “WILL NOT BE REPAIRED AS STATED ON JUNE 13TH - THE DRM (?) HAD DECIDED FROM WHAT HE OBSERVED, MY CAR WAS DRIVEN WHILE OVERHEATING” I was told that my radiator had melted (?) which was a “SIGN” that I was driving while the car was overheating. THAT WAS THE FINAL WORD - THERE WAS NOTHING ANYONE COULD DO - MY CAR WAS NOT BEING REPAIRED UNDER WARRANTY.

Hysterical and frantic, I called Consumer Affairs who called the service facility. Consumer affairs was unable to help me other than document a complaint in my file.------- NOW WHAT??? I asked!!! Is there anyone I could discuss this with - the answer was NO - the DRM- was the last word.

I cannot comprehend that in a corporation - “ Hyundai” there is no one in position above the District Regional Manager to take problems to.

I am now in a position where I am responsible for what I feel is a faulty job done on my car in 2005. I feel I am being held responsible for a “melted radiator”- I would have had to drive MILES with the car billowing smoke in order to MELT A RADIATOR!!!! - As I’ve stated to the Hyuandai repair facility and consumer affairs - I saw smoke, pulled over and stopped the car. They were no warning light or bell on the dash, the car was smoking, I looked at the gauge and it was on “H”.

Hyundai prides itself in service, quality and consumer relations - with this experience I must disagree. AND AGAIN I REQUEST THAT SOMEONE OF AUTHORITY PLEASE GET TO THE BOTTOM OF THIS DISASTER AND CONTACT ME. SOMEONE OTHER THAN THE DRM - Whom I was led to believe is the last word in the Hyundai Corporation.

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Sparticus on 06/17/2006:
So much for Hyundai receiving all those reliability awards. What good is a great car of the dealership/service departments won't take care of it. That is one thing I have always noticed about Toyota. Every service dept I've gone to seems to take great pride and making sure your car is well kept. I'm sorry to hear about your experience and hope you the best in the future.
miketech on 06/17/2006:
All cars have a vast potential to be junk. The best thing to to find a dealer that will support you. That means picking one with a loaner program and getting the car serviced there. If you get the car serviced there they care much more about you would probably wonder why bother? Well the why bother is so you can do the service.
My uncle had one of the 1st Hyundai dealerships in Tennessee. It was not pretty in the early days. Ugly cheap crappy cars, no parts network, no profit. (A brand new dealership of a brand new brand doesn't have the service either.) He got out of it as a lost cause 20 years ago. He certainly now wishes he hadn't. They have done very well.
It is a shame they are doing this to you espessially with the reputaion they seem to have atm on service and warranty.
All that said you are in for a bunch of money between the rental car and head gasket. Wow that's a shame. And if it melted the radiator that is probably not the last problem you will have with it. I'd trade it fast after 2 head gaskets things don't lvl out. I learned that on a Mercedes.
Sorry to ramble on.
Doc J on 06/17/2006:
Wow! "Yes, we will. No, we won't." I have a feeling that the service manager influenced the DRM. I don't know why, but I think there may be more to the story. Maybe not. But, why would the DRM suddenly take the side of the less than helpful SM? As to the charge you drove the vehicle in spite of overheating (melted radiator). Very possible, if the temp sensor is faulty and it doesn't take long for today's engines to develop a significant amount of heat. I think you have some warranty rights here. Read you warranty for how you handle disputes...probably arbitration.
beedub on 06/17/2006:
I can relate. 2 years ago, I bought an accent GL with 5,000 miles on it at the Hyundai dealership in Christiansburg, VA. This dealership, Duncan's Automotive, brags and brags about the great service and reliable cars. Well, one night I came outside to start the car, and the transmission wouldn't shift out of 3rd gear. Not up or down. I called Hyundai service and the dealership. They came and got the car and demanded service receipts. They almost acted like I was a criminal. The car had a 60,000 mile warranty. Then the dealership told me that my car would be ready on a Wednesday, so on Wednesday I took back my rental. I had it since Monday. Well the car wasn't ready. I was without a car for over a week while they put a transmission in my car, under warranty, that I had to provide maintenance records for. I have since traded the car off. Never liked the crazy shifting feeling, the low power or the dealership. It seems like the hyundai dealerships are all coached, if they can get out of repairing a warranty repair, do so by all means. I wrote the company and the dealership right afterwards, but no response. I buy a new car every 2 years for my work, but this dealership and car brand have sold me my last Huyndai.
Anonymous on 06/18/2006:
I am a big critic of some auto dealerships and their tactics against women. I had a similar circumstance about 7 years ago with a dealership. I put my foot down (paying $400- $500 twice) to fix a car problem - STOP THE INSANITY. Take a deep breath be patient. 1/ Check the dealership in question here ( although you did not name the actual dealership, there are a couple that are not members who have cases open because of their business tactics. Better yet, call them. 2/ Make sure you have car rental on your auto policy in case your auto goes kaput though your insurer will vary. 3/Through that same BBB site look for an auto repairer with a good record. Once you find a good mechanic, and establish a rapport you will sleep better.Keep saving your service receipts. 4/ Should you keep your car - Get a manual, and study it carefully, that way you can refer to it when they tell you (in my case) it's probably a fault thermostat.. The most important item, if your car dies out and if it is safe pull over to the side of the road, then shut off the ignition, hit your emergency lights. It happened to me once on the freeway yet the mechanic told me it is a good thing you pulled over otherwise it would have been a very costly repair. It will all work out, be patient, I'm sure your BBB will give you hand.
Doc J on 06/18/2006:
Puh-leese Mrs. M..."tactics against women"? Consumer issues are gender neutral, unless you want to raise a flag that women are actually more vulnerable than men when conducting business. Pseudo-feminists make me barf. Either women have the same skills or no. If they don't then you admit that women shouldn't be in the market. Dealer's play off of gullibility and stupidity...neither is an entirely male or female trait.
Anonymous on 06/18/2006:
Submitted Doc J's comment to the administrator as violation of the My 3 Cents TOS policy, "Harassing another member"
Shari on 06/19/2006:
Thank you all very much for your comments. They were somewhat comforting. I will pursue the issue, meanwhile have the car repaired elsewhere as I will not give
Hyundai Healey Brothers of Mt. Kisco another cent. Thanks again.
Doc J on 06/19/2006:
And I should report Mrs. M's repetitious male bashing violations as "offensive" content. But, I shall not. I do not harbor a desire to censor, or label as "harassment", the comments of those who disagree with whatever dogma I subscribe to. "It's the hit dog that yelps." You are welcome, Shari. Good Luck!
Anonymous on 06/19/2006:
#1 If the DRM has denied the claim your ship has sailed, no one has or will override him. #2 Don't lie, You did continue to operate the vehicle in an overheating condition otherwise the radiator would not have melted. #3 Don't try to blame faulty workmanship on a job that was done in '05, you would have never made it this far if there was. Good Luck
Anonymous on 06/19/2006:
Here ya go Shari,
nancyinflorida on 11/01/2006:
My 2001 Sonata was a piece of junk. Now it's just a piece of metal sitting in a shop. The engine blew at 55K and the factory will not honor the 100,000 mile warranty. I can't buy a new car without any trade at all. I am losing about $4,000 in trade value. The factory rep said I should have replaced my timing belt earlier. Every recommendation I've read, including the sign at the dealership says "60,000 miles." Just last week I got a new front axle, in Sept I got a new alternator and a new battery. Why didn't they tell me I needed a new belt then? This car has been a nightmare to own. The list of repairs is too long. I need to find an agency that will help me find someone at Hyundai that will listen. The service department has tried to help me, but the factory rep said I need to get a new engine for $3,500! I might lose my job over this.
Tricia0312 on 09/18/2007:
Shari - may I ask what the outcome of this was? We have a 2003 Elantra that the DRM has denied stating that we drove the car when it was overheated which caused a "catostrophic event" to the engine and they will not cover. It sounds as if the same thing that happened to you. Any help?
chrome_101 on 10/31/2008:
Greg Burch is his name - and he did the same to me. Said that my warranty wouldn't cover a hood that flipped up while I was driving on a highway! He blamed it on me saying someone mustve been under the hood recently and not closed it fully because the latch was fine. Well for one, I looked at the latch - and it is not fine, it's corroded a little. And no one has been under that hood since they did the inspection in August! And my warranty is fully intact...
chrome_101 on 10/31/2008:
oh and I forgot to mention that I've been a loyal customer of hyundai for more than 4 year - I've recommended them to everyone I see - until now. If this doesn't get fixed - it's the last I'll be treated like this; or have anyone else be treated like this. No more recommendations from me.
chrome_101 on 11/04/2008:
Update: though I had trouble with greg, there is still a hopeful light for cars everywhere, a gentleman named Bill was very courteous and helpful.. I won't put his last name here as he may not appreciate it, but I sure do appreciate his help - he did everything he could for me within his power. He made me think twice about not having the work done there, and not lose total hope for good people in the car industry.
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Service or lack thereof
Posted by on
CHARLESTON AREA, SOUTH CAROLINA -- My mom purchased a Hyundai Sonata in May of 2003. She absolutely LOVED that car. the problems began the Wednesday before Thanksgiving of 2005. She heard a noise, and brought it into the dealership as the car was under warranty. Low and behold, the technician could not hear the noise, convinced her that she needed a radiator flush to the tone of $100+. Less than 2 weeks later, she is back at the dealership because the noise has not gone away but gotten worse. This time, when she pulls in the driveway everyone can hear it. This time they tell her the idle pulley needs to be replaced but of course, they do not have the part. They order it, on Dec 7 which is a Wednesday the car is back at the dealership for the part to be put in. On Dec 10, the car is back at the dealership again, because the noise that was there from before Thanksgiving is still there. On December 17th, the car goes back in for yet another new part, this time the water pump, which they noticed needed to be replaced when they did the idle pulley but did nor said anything.

Still had the noise through the rest of December. On December 21 drop car off again, they have it from 8:30 am to 4:30 call to pick up the car because it is all fixed. Yeah RIGHT!Less than an hour later the noise is back and we call the service department who said "We are not going to replace your engine." Never mind the fact that no one asked for the engine to be replaced! Car back at the dealership in January because the check engine light comes on, but still have the original noise. Call dealership to say car is coming in due to the check engine light, and are told, by the service department manager mind you. I have a life outside of Hyundai and things to do when I leave here, so if you are here before I leave great if not you'll have to come back another day. Once we get there, since we have called Hyundai USA and miracle of miracles, the service dept manager has decided to stay to. They even give her a rental car. SO, after she leaves service she decides she wants to speak to the General Manager. While she is speaking with the General Manager, guess who shows up with tons of attitude, you guessed it, the Service Manager, and interrupts whenever she or I try to speak. Well they keep the car for a few days, and ta da, the noise is still there when the car is returned. By know several calls have been made to HyundaiUSA customer service about the situation, and they decide to bring in a District person, well about time right. Well, the District person sees the car on Jan 27 and is the actual first person with Hyundai to actually hear a noise. They keep the car again for a few days, giving a rental car. When the car is returned, still have the noise! The car goes in a couple more times, and get the "Gee, don't know what to tell you." ON February 14, the check engine light comes on again, which is the second time in as many weeks, and yet another trip to the dealership. On February 19 the check engine light comes on again!

This time, my mom decides we should not bring the car to Victory Hyundai on Savannah Highway in Charleston, SC since they seem not to know what they are doing. We take the car into Altman Hyundai in North Charleston, which is quite a drive from where we live. Go in at 10 AM out by 1:30 with the check engine has gone away and have scheduled appointment for 2/21 for them to finish up with the mystery noise. My mom shows up at Altman for the 9:30 appointment, and at 10:15 she is told, oops, we forgot to mention we needed to order the part, guess you don't need the appointment after all today. So, she leaves to run a couple of errands, and well gee she is no further down the road than 10 minutes, and well, the check engine light has come on again. For those keep tract that is 4 times in less than 1 month. When she brings the car back, the sales manager is nowhere to be found. Typical right? When he finally does appear 2.5 hours later, he is the one who is pissed because a meeting he was in was interrupted. No one seems to know what the problem is nor can they fix it. I know that we have called Hyundai USA at least a dozen times, with complaints trying to get something jump started, and we are treated like the bad guys with the dealership.

If you want a great car, you will probably love the Sonota; however, the problem that you will find is in the ability of the service department to actually fix the vehicle when the time comes. There recurring solution is to sell my mom a new car even though she is upside down in her payments. Buyer definitely BEWARE! Customer service all around stinks. No one wants to take responsibility to fix the problem nor do they want to give the information of a supervisory person so you can follow the chain of their command!
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tander on 02/21/2006:
If it was my car, I would take it to a different auto repair shop, have them look at it, tell you what is wrong, and bring it back to the car dealership and tell them how to fix it, they sound like their to dumb to figure it out themselves.
Anonymous on 02/22/2006:
Tander: finding noises in an engine sometimes requires a process of elimination, going to yet another mechanic will likley result in a third differing opinion. Has anyone replaced the belt yet??? If you had a bad idler pulley, it is possible that it wore the belt causing a continuation of the same noise. That is only a suggestion, as there are several items in that area that could be the true cause of the noise. As far as the check engine light goes, did they tell you what the code is for??? Every time the check engine light comes on a code should have been recorded in the diagnostics. Good Luck
slimjim21 on 04/04/2007:
I have a 2002 hyundai sonota, the 2nd day I had it the check engine light came on and I took it back to the dlr ship, (I got it at a kia dlrship) and they determined it was the O2 sensor, they repalced them free of charge, I haven't had probs since. I hope yours gets resolved.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Hyundai AC Condense:r poor design and routine failure
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Rating: 1/51
BOWIE, MARYLAND -- My 2007 Tiburon is still under warranty. The Air Conditioning stopped working completely. I took it in for warranty repair and the OURISMAN BOWIE MD Hyundai dealer refused to fix the AC, saying instead that I had to pay over $200 just for them to determine what was wrong with it. They also accidentally admitted that many Hyundai ACs malfunction because the condenser is situated in a bad spot. Poor design. The fragile and vulnerable condenser unit is placed too close to the front and too close to the road that the tiniest pebble can make a hole in it. This design flaw is peculiar to Hyundai cars and they know about it but refuse to accept responsibility. To make matters worse, they still charge you over $200 just to check it out, knowing full well that they intend to tell you that the warranty does not cover it. So you are out the $200 for their so-called inspection, plus your AC still doesn't work, plus it will cost you over $1100 to fix a tiny hole caused by poor design. So, warning: don't buy a Hyundai: they don't honor their warranty plus their cars seem to have peculiar design flaws and their dealerships seem to employ low quality deceitful people.
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trmn8r on 04/02/2012:
Honda had the same issue with one of it's models, possibly the CRV. They partially compensated some owners IIRC, but it was a bad design and can easily happen again. I assume that what you reported as far as this being common is true. Good complaint and tough problem.
BigAl on 04/02/2012:
Since they want to charge you 200 dollars to analyze the problem before they determine whether it is under warranty you could take your car to a different place to get an estimate of repair. A few places offer this service free. After you find out what is wrong and how much the new place will charge to repair your problem you will have better information to make your decision on what to do. Good luck.
MD in PA on 04/10/2012:
Just got the same story from my dealer when the A/C on an Elantra purchased 11/2010 failed first try this year: a small pebble had punctured the condenser, needs (non-warranty) $680 replacement. At least no "inspection fee"... thanks, guys.
Keith lucian on 08/01/2013:
Same problem with my 2013 Veloster. Strange how a company refuses to accept responsibility because a team of "highly trained engineers" didn't do their job. They know the compressor is a extremely sensitive piece of equipment, yet they place it in spot which leaves it vulnerable. Needless to say, this will be the only Hyundai I ever own.
CoronelS on 11/30/2013:
Same problem with my 2012 Hyundai Accent.
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Not a BBB (Better Business Bureau) Company......
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That should say something that they would not even answer BBB mail....
took out a loan with HMFC through my local Hyandai in Anaheim. They wouldn't give the loan without "gap" coverage which I agreed to. Unfortunately, this is something that is having to be useful at this stage as I got into a bad accident which was surprisingly a total loss (cheap little car with the good gas/up to 40 mpg, but it folded like a cheap suit). My insurance has agreed to pay a certain amount and that's where the gap coverage comes into play as their insurance I was paying into would cover the rest. The calls for continued payments have not ceased, my State Farm Insurance agent even told me to give them his number to talk to, which they were not interested in. They call around 8-10 times per day M-F and they also call weekends. So, I studied up on Fair Debt practices and the next call I got I informed the collector about inconvenient call times to get the calls limited to weekdays only, then I asked for an address I can give written notification in order to cease the calls, the lady started repeating the payment amounts and she finally yelled she also knows their rights and she would give me the address, however she needed to get her supervisor. I finally ceased getting nowhere with the lady, I should have taken the Fair Debt practice more seriously when they said to record all calls, now I have recorder ready. I had already had the conversation with a couple other collectors about the insurance payments and all that, one asked for some information, the Insurance Co's payment amount and then the GAP coverage amount, so I had been trying to work on that and my feeling is after reading the other reviews here is this is just another 'thug' company with unethical practices. If it were a good company to do business with I wouldn't be looking up Fair Debt Practices online.

I could not believe the other stuff that people have gone through here on their reviews, it is so sad there are so many unethical companies like this. Because ATTITUDE REFLECTS LEADERSHIP! Its better to read up on companies first before doing business with them especially when they have your bank info!!! And there are good companies to do business with, Hyandai Motor Finance is just not one of them.
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Alain on 07/29/2011:
A good point about researching a company before using them. In this case using the keywords "Hyundai motor finance complaints" yielded good results with the Bing search engine. You can also get more information on California's consumer protection agency by going to to better understand what your options are in dealing with consumer problems in your state.
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Doesn't Cover Warranty
Posted by on
Rating: 2/51
CANADA, MISSOURI -- My wife has a 2010 Santa Fe Limited & I have a 2010 Mercedes E-Class.

Obviously I paid lots more for my car but when I sell it down the road I will also get a lot more.

Hyundai gets some good reviews from media when they do their test drives with new vehicles, but what they are not looking at is that same vehicle after 50,000KM. Our Santa Fe seems loose and cheap with things breaking and falling apart.

They have been fairly minor, but always something, while my Merc has had zero issues and still looks and drive as good as when I bought it.

I am not sure why people even complain about Hyundai, knowing they are much cheaper than a comparable manufacturer.

The best analogy I use when describing our SUV is it a disposable lighter, it works OK at the beginning and after a while you throw it in the garbage and buy a new one because the re-sale value is also useless.

I suggest you buy Japanese, or even some very good product coming out of N. America, but the Koreans still have a long way to go, to get their vehicles long term quality to every other manufacturers stands.
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Susan on 08/20/2013:
It's a bit of a stretch to compare a Mercedes and a Hyundai, isn't it? You obviously get what you pay for in terms of resale value.
FoDaddy19 on 08/20/2013:
I wouldn't be so sure about your MB's resale value, luxury vehicles depreciate *very* quickly once the warranty is up. People buy them at low prices then find out the hard way that it costs the same amount of money to keep an 8 year old Benz/BMW/Audi/Volvo/Jag on the road as it does a new one.

The Koreans have come along way in the past 7 or 8 years. They still aren't quite up to the Japanese makes in terms of quality and reliability, but they've made great strides in recent years, and their vehicles do tend to be an overall good value for the money.
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Posted by on
Rating: 1/51
LANCASTER, OHIO -- I was current on payments, lost my job, hit a raccoon that did $3500 damage,
had car repaired 4 hours after I picked up car, I hit another Raccoon approx a mile from where I hit the previous one, on US Route 33 south of Logan, Ohio, because of the 2 claims my insurance co cancelled me, and they American Family Insurance, reported this to some insurance bureau and no other company would give me insurance, In Ohio you must have insurance on a car to drive it legally, so I called Hyundai and turned in the car on the Hyundai Assurance and they refused to pay the finance co, finance co told me that I bought the car outright and did not lease it, they said only applied to lease vehicles, they told me to read the contract, I called Citizens Automobile Insurance Co. back and gave them my Certificate # and read thank you for your purchase or lease and here is your Assurance policy, that was at the top paragraph of the Assurance contract, now over 2 years later I hear from the bank they want $5,000, I said to collect it from Hyundai. Car purchased from Ricart Automotive. The Tiburon does not have enough front end protection, such a small animal to do so much damage.

G. Bryant
Lancaster, Ohio 43130
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jktshff1 on 03/04/2012:
Dang, bad luck, 2 coons in a few days. I voted this helpful as another reminder to always read and, more importantly, understand the terms and conditions before signing a contract.
old fart on 03/04/2012:
That's got to be a couple of BIG racoons...Maybe 30 pounds?
clutzycook on 03/05/2012:
And hit at a high speed, I would guess.
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Lied to and ripped off
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ALLENTOWN, PENNSYLVANIA -- I bought this car on the promise of the ten year or 100,000 mile guarantee. However the timing belt failed at 61,000 miles. I had it towed in for service on the timing belt which they said it was only covered four 60,000 miles which I was not informed of. So I had the work performed at a reputable shop. First I performed a leak down test which turned good. They gave me a quote for 300 dollars including parts, Hyundai would not even give me a quote. However they told me there was a recall on the sub frame so I returned the car to have the work done. Which was supposed to include the sub frame, both axels, trans. Oil change and both battery terminals replaced. They called and told me the car was finished. After picking the car up I could not even keep it on the road. I checked the car out and the front end alignment was not done trans oil & filter, not done&battery terminals were not changed, and only half the subframe was changed. I took the car back and reported that the car was only half finished. Then they told me it was finished again. But all they did was align the front end, and the steering wheel was not straight. I received a letter that they gave me the wrong engine so they increased my warranty to 12 years or 120,000 miles, now there is a recall on the air bags I'm afraid to take it back because they don't know what they're doing. Oh did I mention I was a mechanic for 40 years.

John heilman
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traceylynn on 10/18/2011:
I thought it was standard to change the timing is part of the maintenance on the vhecile. But the other stuff is defiantly not. Sounds like maybe you need to find another shop to do the repairs?
leet60 on 10/18/2011:
You should consult your owners manual. As I recall for the Hyundai Sonata the timing belt replacement is a part of the 60000 mile service. In order to keep the warranty valid, the maintenance schedule in the owners manual should be followed - this is one of the reasons for supplying the manual. By doing so, the OP was informed.
trmn8r on 10/18/2011:
A timing belt is a wear item. I have them on my cars, as most people do these days. I know what the maintenance interval is because I checked. That is something that would not be covered by a warranty.

I am having trouble separating out the details of your complaint. What shop (dealer?) did the repairs improperly, and who gave you a "wrong engine"? Was the engine replaced due to the timing belt failure? Was the car purchased new?
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Hyundai Warranty & Customer Service Department
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After reviewing the complaints regarding Hyundai Warranty issues I know I'm not alone. Here it is 2011 and they're still having the same issues voiding customers warranties and no assistance from the customer service department.

I too have experience the long drawn out issues. I have a 2007 Tucson and they voided my warranty because their "Authorized" dealership install a car alarm system without my knowledge and permission. Because of this, Hyundai voided my warranty after they spent the whole year trying to repair my vehicle because of cranking issues, fuel smell and car skipping into another gear without notice. I guess when they couldn't figure out what was wrong they decided to get rid of my by voiding out my warranty because of an issue I didn't even know that existed.

In the end, don't by Hyundai, they will void your warranty and the customer service department( Consumer Affairs) is a JOKE. Yeah, the cars my look good on the outside but wait till the lemon breaks down.

As their commercial say, " We shoot straight with our customers." I guess you do when you have to tell them you are voiding their warranty because of reason they caused.
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