DURHAM, NORTH CAROLINA -- I traded in my Hyundai Accent for an Elantra because after an injury, I needed an automatic. The vehicle was brand new and at 4 months, I took a vacation 300 miles from my home. While traveling down a mountain, the master cylinder failed. I had to use the emergency brakes to stop the car. I was traveling with 3 other people at the time and we all lived in the same state. Road side assistance towed my car to the nearest dealership which was an hour from where we were staying. I asked the dealership for a loaner to get back home and was told that wasn't possible even though dealerships trade vehicles all the time.
I asked if one of their people could drive us back and again the answer was no. We had to rent a vehicle to get back home and once there, I contacted my dealership. I was stunned to hear that they would not give me a loaner to use to get to work while my "brand new" Hyundai was 300 miles away. I contacted the dealership where the car was towed and it took 2 days for them to find my car. I had to spend over an hour trying to convince the service department that the car was actually there. It took over a week to fix and then I again contacted Hyundai to see if there was any way they could give me a loaner to go and pick up my car.
I was treated so disrespectfully that I called Hyundai Corporate. The person I reached at the Corporate headquarters told me she was sure that I could take a cab or a bus if I couldn't get a friend to take me. I cannot explain how angry I was. I ended up taking a bus and asked if Hyundai could at least pick me up at the bus station. Again, I was told to "take a cab". I did pick up my car and one week after I returned home, I received a coupon from Hyundai for a FREE LOANER on any major repair!!!
I felt like this was a slap in the face especially after the dealership that repaired my car told me that it was Corporate policy to give loaners when a brand new Hyundai has a major component break down. I would think that losing your entire brake system would qualify. I still have not received any refund for my car rental or my bus ticket. I actually do not expect to. I made a license plate that says PLS DO NOT BUY A HYUNDAI and I wrote to Consumer Reports. I was so angry with the lack of customer respect and treatment that I sold my car.
I have been told by several repair shops that the Hyundai warranty does no good if your car is always in the shop... I guess you really do get what you pay for. Cheap equals Cheap!!! Please beware, especially of Millennium Hyundai in North Carolina. I was even threatened by the salesman and was never contacted about any of this situation.