My 2001 Sante Fe recently developed an acute pull to the right and misaligned (to the left) steering wheel. I was advised by my local Firestone Service that the engine cradle had rusted through and they actually recommended that I take the vehicle to the dealer, which to me meant that it was going to be expensive. I soon learned that resulting from a NHTSA investigation that Hyundai is about to commence a recall of 2001-2003 Sante Fe and most likely some Sonatas within specified "Salt-belt" states.
The culprit is that a poorly designed drain structure allows for salt and brine to deposit on the sub-frame without a way to drain out. This allows for the salt to continue to work on the metal and thereby weaken it. While officially the recall hasn't been announced as of this writing, Hyundai is addressing vehicles that are a safety concern.
If you own one of these vehicles and live in a salt-belt state, you should schedule an inspection at your local dealer to see what, if any work needs to be performed. In the case of my Sante Fe, the tie-rod had actually pushed itself through the frame and had a high risk potential. Here's the good news: Hyundai provided all the materials and performed all the work at no charge. While it's unfortunate that the problem occurred, I am extremely happy with their resolution.
FOUNTAIN VALLEY, CALIFORNIA -- 3 weeks ago my 2002 Hyundai Accent started smoking under the hood. So I took it to the dealer. I was told that there was no charge for the Diagnostic fee if the problems that were found are covered under the warranty. So I called later that day for an update.
They didn't get a chance to look at the car yet, but according to their records, I was not covered under the warranty, because I was not the original owner. I purchased the vehicle off the lot with 8 miles on it, and both the title and contract say "new"!! And I had another issue about a year ago and it was covered! The dealer was easily able to wash their hand of the issue and told me I would have to contact Hyundai directly.
So finally when they diagnosed the vehicle they found 3 problems, 2 of which are covered under warranty. (I was charged the diagnostic fee. Not because of the warranty issue but because, one of the problems was not covered under the warranty.) I contacted Hyundai and they needed a copy of the title and contract. I had to fax 3 copies of the requested information before they received it. Each time the fax was submitted, it takes a day to confirm that it was received. (It went through fine on my end.)
So 3 days were lost just submitting the information to them. Not to mention they are closed on the weekends. I was then told that it normally takes 3-4 weeks to process this kind of thing. But they will put a rush on it. So it will be an undetermined amount of time before they can clear my warranty. The paperwork was received on June 1st and it is now the ninth of June and still no answer. Meanwhile the vehicle is inoperable and Hyundai is well aware. Worst of all Hyundai has not even apologized or admitted that it's there mistake. Needless to say this is my last Hyundai.
NEW PORT RICHEY, FLORIDA -- I was in Hyundai service department back in May of 2008 in Wesley chapel. I took my vehicle to get service like an oil change, tune up and alignment. When I left 3 days later I realized I had oil coming out of my hoof of my new car. I called ** the service advisor and told me to come by. He would clean it up out of my engine. I noticed about a week or two later was having issues with my car. I called and called and called to have the advisor that there was a problem with my car and never received a call back. So I talked to the general manager ** at Wesley Chapel and explained that there was an issue with my car and noticed my gas millage decreased.
Well told me would call me back on a Monday never received a call back. So I called the owner of both dealerships in New Port Richey. Explained what was going on; well I took my car up to the New Port Richey store and that I had left my car there for two weeks but they gave me a rental car and was on empty so I filled up. Well ** the service manager which he never returned my phone calls when my car was in there for two weeks. So I get my car back and said they fixed the issue. So I got down the road about a mile and started shifting very unusual. And that I had called on a Monday morning and explained that my car is not running right so I brought it back.
So when they called me to tell me there was nothing wrong with my vehicle and I proceeded to talk to ** the service manager. He was very nasty and left threatening voice mails on my cell phone. Not 1 not 2 but 3. What a crappy dealership and shaky this place is. I would not even buy a car from this place or take my car back. Still have issues this very day. If it was me I would not take anything from this place and that the owner needs to take better care of his customers and take care of them. Instead of taking up for his employee when the customer is right.... Go to Brandon Hyundai.
MEDFOR, NEW YORK -- When replacing the rear drum shoes on these type of no hole adjusting backing plates, you can't get the drums off if there is a ridge built up on the inner drum. You can adjust the shoes away from the inner drum to release it and make it easy to come off, poor design.
ALLENTOWN, PENNSYLVANIA -- I bought this car on the promise of the ten year or 100,000 mile guarantee. However the timing belt failed at 61,000 miles. I had it towed in for service on the timing belt which they said it was only covered four 60,000 miles which I was not informed of. So I had the work performed at a reputable shop. First I performed a leak down test which turned good.
They gave me a quote for 300 dollars including parts, Hyundai would not even give me a quote. However they told me there was a recall on the sub frame so I returned the car to have the work done. Which was supposed to include the sub frame, both axels, trans. oil change and both battery terminals replaced. They called and told me the car was finished. After picking the car up I could not even keep it on the road. I checked the car out and the front end alignment was not done trans oil & filter, not done & battery terminals were not changed, and only half the subframe was changed.
I took the car back and reported that the car was only half finished. Then they told me it was finished again. But all they did was align the front end, and the steering wheel was not straight. I received a letter that they gave me the wrong engine so they increased my warranty to 12 years or 120,000 miles. Now there is a recall on the air bags. I'm afraid to take it back because they don't know what they're doing. Oh did I mention I was a mechanic for 40 years?
After reviewing the complaints regarding Hyundai Warranty issues I know I'm not alone. Here it is 2011 and they're still having the same issues voiding customers warranties and no assistance from the customer service department.
I too have experience the long drawn out issues. I have a 2007 Tucson and they voided my warranty because their "Authorized" dealership install a car alarm system without my knowledge and permission. Because of this, Hyundai voided my warranty after they spent the whole year trying to repair my vehicle because of cranking issues, fuel smell and car skipping into another gear without notice. I guess when they couldn't figure out what was wrong they decided to get rid of me by voiding out my warranty because of an issue I didn't even know that existed.
In the end, don't buy Hyundai. They will void your warranty and the customer service department (Consumer Affairs) is a JOKE. Yeah, the cars may look good on the outside but wait till the lemon breaks down. As their commercial say, " We shoot straight with our customers." I guess you do when you have to tell them you are voiding their warranty because of reason they caused.
I have a Hyundai Elantra bought new in May of 2008. In first week of June 2009 the cd player stopped working... they replaced it. Just last week - June of 2011 the cd player stopped working (same problem). Because it was a few weeks past the warranty they will not fix it. I take very good care of the car plus I love music so... NO! I did not do anything to cause it to stop working. I called the place that replaced it in Ohio and they told me to bring it in and they would look at it. But I have moved to AZ.
When I called Click Hyundai here they didn't even want to see it. A cd player should last more than one or two years!!
I am writing today because I wanted to compliment you on your Christmas 2010 TV advertising campaign. Usually I ignore commercials, but the fetching young lady in green tights and red ear muffs belting out Up on the Housetop and Jingle Bells held me in rapt attention. She has a little Jan Smithers thing going on, but she is prettier and perkier. I don't think the woman said or sang a single word about your cars, but if I were in the market for one, I'd hop in the sleigh and head down to my local dealer. I'm not, and I don't have a clue as to where my local dealer is or if I even have one.
If you're smart, you'll keep that lass' phone number in your Rolodex, and give her a ring next Christmas. Or, just play the same commercials - that would be fine with me, as I wouldn't notice the car is the same one. Also, I would greatly appreciate it if you would consider a July 2011 Christmas-themed commercial with her. I hope your business continues to do well so that you may air more commercials.
We purchased a 2008 Hyundai Tucson with 22,000 miles on it. 7 months later, the abs module caused a fire resulting in $6,000 in damages. After 2 months, Hyundai is STILL reviewing paperwork, vehicle, etc to determine IF they should pay to fix it. I was under the misconception that they have the BEST warranty out there. My bad! The wheels at Hyundai move VERY, VERY slowly and we are truly at their mercy. So, if you expect quick, efficient service, DO NOT buy a Hyundai. It is our first and last! Thanks.
BROOKLYN,, NEW YORK -- I have a 350 gxl car. My Hyundai has been discontinued. So to get part is hard for this car. I had a fender bender and found out what the value of my car is. My 2002 is only worth in good condition $4500.00. The warranty is the worst, very expensive. Since the mechanic shops are individually owned they do not send out promotion to the customers. My friend heard this he went and bought a Honda Accord and get promotions every month I complained to Hyundai. But it was on deaf ears.
Every time I bought my car in for repair since the mechanic shop has to be certified Hyundai I spend a lot of money. When the car was ready the prices of the repairs cost me more than what the car is worth. I am not in 6 figure bracket. I am on a fix income, every time my walk out with my bill the price is over $400.00 plus labor. Sometimes they still do not fix the car the right way. I always have to bring the car back to have repairs done again. This place is in Brooklyn NY versus repairs on a Honda is much less.
If I have to buy another car I do not know what I want but I know it will be American Car versus Foreign car. Universals parts are cheaper on American Cars versus Foreign cars.