BOWIE, MARYLAND -- My 2007 Tiburon is still under warranty. The Air Conditioning stopped working completely. I took it in for warranty repair and the OURISMAN BOWIE MD Hyundai dealer refused to fix the AC, saying instead that I had to pay over $200 just for them to determine what was wrong with it. They also accidentally admitted that many Hyundai ACs malfunction because the condenser is situated in a bad spot. Poor design. The fragile and vulnerable condenser unit is placed too close to the front and too close to the road that the tiniest pebble can make a hole in it. This design flaw is peculiar to Hyundai cars and they know about it but refuse to accept responsibility.
To make matters worse, they still charge you over $200 just to check it out, knowing full well that they intend to tell you that the warranty does not cover it. So you are out the $200 for their so-called inspection, plus your AC still doesn't work, plus it will cost you over $1100 to fix a tiny hole caused by poor design. So, warning: don't buy a Hyundai: they don't honor their warranty plus their cars seem to have peculiar design flaws and their dealerships seem to employ low quality deceitful people.
I purchased a new 2009 Hyundai Genesis and with less than 6,000 miles the a/c condenser failed. I was told by one service manager that my warranty would cover this. The next day another service manager called me up and said that the a/c condenser was damage and Hyundai would not cover it.
I feel that Hyundai should have cover the a/c condenser. I had the car for less than a year and I only had 6,000 miles on the car. Hyundai claims to have America's best warranty back by Hyundai Assurance. The only thing Hyundai assured me was a bill for $579.21.
My 2001 Sante Fe recently developed an acute pull to the right and misaligned (to the left) steering wheel. I was advised by my local Firestone Service that the engine cradle had rusted through and they actually recommended that I take the vehicle to the dealer, which to me meant that it was going to be expensive. I soon learned that resulting from a NHTSA investigation that Hyundai is about to commence a recall of 2001-2003 Sante Fe and most likely some Sonatas within specified "Salt-belt" states.
The culprit is that a poorly designed drain structure allows for salt and brine to deposit on the sub-frame without a way to drain out. This allows for the salt to continue to work on the metal and thereby weaken it. While officially the recall hasn't been announced as of this writing, Hyundai is addressing vehicles that are a safety concern.
If you own one of these vehicles and live in a salt-belt state, you should schedule an inspection at your local dealer to see what, if any work needs to be performed. In the case of my Sante Fe, the tie-rod had actually pushed itself through the frame and had a high risk potential. Here's the good news: Hyundai provided all the materials and performed all the work at no charge. While it's unfortunate that the problem occurred, I am extremely happy with their resolution.
LOUISVILLE, KENTUCKY -- My daughter's Sante Fe has a reoccuring problem. It will start but dies when you release the key. I've used Hyundai Roadside Assistance twice. The last time however, the Hyundai authorizd tow truck driver backed into the front of my daughters car. Hyundai Road side assistanc can't give me a damage claim # for 48-72 hours!!!!!!!
Cunsumer Affairs referred me BACK to Road side Ass. RA sent me to Hyundai Incident Management, who transfred me, without telling me where I was bnig transferred to, back to Consumer assistance!
I'm inconveninced, first, because the car wasn't fixed the first time, now in addition to that, they've damaged the car, and can't give me a claim # for 48-72 hours.
Hq in California said to call consumer Affairs. No one will tak the problem for resolution.
they have taken the Art of "Buck Passing" to a new level.
LANCASTER, OHIO -- I was current on payments. Lost my job. Hit a raccoon that did $3500 damage. Had car repaired 4 hours after I picked up car. I hit another Raccoon approx a mile from where I hit the previous one, on US Route 33 south of Logan, Ohio. Because of the 2 claims my insurance co cancelled me, and they American Family Insurance, reported this to some insurance bureau and no other company would give me insurance.
In Ohio you must have insurance on a car to drive it legally. So I called Hyundai and turned in the car on the Hyundai Assurance and they refused to pay the finance co. Finance co told me that I bought the car outright and did not lease it. They said "only applied to lease vehicles." They told me to read the contract. I called Citizens Automobile Insurance Co. back and gave them my Certificate # and read "thank you for your purchase or lease and here is your Assurance policy." That was at the top paragraph of the Assurance contract.
Now over 2 years later I hear from the bank they want $5,000. I said to collect it from Hyundai. Car purchased from Ricart Automotive. The Tiburon does not have enough front end protection, such a small animal to do so much damage.
ALLENTOWN, PENNSYLVANIA -- I bought this car on the promise of the ten year or 100,000 mile guarantee. However the timing belt failed at 61,000 miles. I had it towed in for service on the timing belt which they said it was only covered four 60,000 miles which I was not informed of. So I had the work performed at a reputable shop. First I performed a leak down test which turned good.
They gave me a quote for 300 dollars including parts, Hyundai would not even give me a quote. However they told me there was a recall on the sub frame so I returned the car to have the work done. Which was supposed to include the sub frame, both axels, trans. oil change and both battery terminals replaced. They called and told me the car was finished. After picking the car up I could not even keep it on the road. I checked the car out and the front end alignment was not done trans oil & filter, not done & battery terminals were not changed, and only half the subframe was changed.
I took the car back and reported that the car was only half finished. Then they told me it was finished again. But all they did was align the front end, and the steering wheel was not straight. I received a letter that they gave me the wrong engine so they increased my warranty to 12 years or 120,000 miles. Now there is a recall on the air bags. I'm afraid to take it back because they don't know what they're doing. Oh did I mention I was a mechanic for 40 years?
After reviewing the complaints regarding Hyundai Warranty issues I know I'm not alone. Here it is 2011 and they're still having the same issues voiding customers warranties and no assistance from the customer service department.
I too have experience the long drawn out issues. I have a 2007 Tucson and they voided my warranty because their "Authorized" dealership install a car alarm system without my knowledge and permission. Because of this, Hyundai voided my warranty after they spent the whole year trying to repair my vehicle because of cranking issues, fuel smell and car skipping into another gear without notice. I guess when they couldn't figure out what was wrong they decided to get rid of me by voiding out my warranty because of an issue I didn't even know that existed.
In the end, don't buy Hyundai. They will void your warranty and the customer service department (Consumer Affairs) is a JOKE. Yeah, the cars may look good on the outside but wait till the lemon breaks down. As their commercial say, " We shoot straight with our customers." I guess you do when you have to tell them you are voiding their warranty because of reason they caused.
I have a Hyundai Elantra bought new in May of 2008. In first week of June 2009 the cd player stopped working... they replaced it. Just last week - June of 2011 the cd player stopped working (same problem). Because it was a few weeks past the warranty they will not fix it. I take very good care of the car plus I love music so... NO! I did not do anything to cause it to stop working. I called the place that replaced it in Ohio and they told me to bring it in and they would look at it. But I have moved to AZ.
When I called Click Hyundai here they didn't even want to see it. A cd player should last more than one or two years!!
I am writing today because I wanted to compliment you on your Christmas 2010 TV advertising campaign. Usually I ignore commercials, but the fetching young lady in green tights and red ear muffs belting out Up on the Housetop and Jingle Bells held me in rapt attention. She has a little Jan Smithers thing going on, but she is prettier and perkier. I don't think the woman said or sang a single word about your cars, but if I were in the market for one, I'd hop in the sleigh and head down to my local dealer. I'm not, and I don't have a clue as to where my local dealer is or if I even have one.
If you're smart, you'll keep that lass' phone number in your Rolodex, and give her a ring next Christmas. Or, just play the same commercials - that would be fine with me, as I wouldn't notice the car is the same one. Also, I would greatly appreciate it if you would consider a July 2011 Christmas-themed commercial with her. I hope your business continues to do well so that you may air more commercials.
BROOKLYN,, NEW YORK -- I have a 350 gxl car. My Hyundai has been discontinued. So to get part is hard for this car. I had a fender bender and found out what the value of my car is. My 2002 is only worth in good condition $4500.00. The warranty is the worst, very expensive. Since the mechanic shops are individually owned they do not send out promotion to the customers. My friend heard this he went and bought a Honda Accord and get promotions every month I complained to Hyundai. But it was on deaf ears.
Every time I bought my car in for repair since the mechanic shop has to be certified Hyundai I spend a lot of money. When the car was ready the prices of the repairs cost me more than what the car is worth. I am not in 6 figure bracket. I am on a fix income, every time my walk out with my bill the price is over $400.00 plus labor. Sometimes they still do not fix the car the right way. I always have to bring the car back to have repairs done again. This place is in Brooklyn NY versus repairs on a Honda is much less.
If I have to buy another car I do not know what I want but I know it will be American Car versus Foreign car. Universals parts are cheaper on American Cars versus Foreign cars.