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Hyundai Motor America Consumer Reviews - Page 2

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Hyundai Gets "F" On Mobility Program Customer Service
By -

PASADENA, MARYLAND -- My wife & I purchased a 2006 Hyundai Sonata on Dec. 29, 2005. We absolutely love the car. However, because of my disability, I was interested in the Mobility Program which will pay up to $1000 for any special, adaptive equipment, needed to make the vehicle handicap accessible. The program gives buyers 6 months from the date of purchase of the vehicle to purchase the special equipment. I needed hand-controls and finally purchased them on June 15, 2006. With parts and installation, it came out to a little more than $1000, but the vendor only charged me $1000.

After downloading the rebate form from the Hyundai website and attaching all required documents (form, registration, purchase agreement and invoice for the hand-controls) I sent it off to the address listed on the form. About 3 weeks later, I received back, the form and ALL the attachments I sent, along with a handwritten "post-it" note that said, "Please resend with Invoice". The form had been date-stamped "June 21". Apparently, the person who opened my envelope never looked at all the pages, because the Invoice was attached (stapled) as page 4.

I called the Hyundai America corporate telephone and was transferred to a customer service rep who didn't seem to understand anything about a Mobility Program and instead, kept telling me that I had to see the dealer about any "rebates" I was entitled to. After trying to explain the difference to her several times, she suggested I just resend the form and paperwork. I resent all the forms back with a note stating that the Invoice had been, and still is, attached as page 4.

Today is Oct. 17, and I still haven't heard back in any way, shape nor form. Is this Mobility Program just a sham or does it really pay out for those of us who need the incentive to help pay for adaptive equipment? I'm sure we would have purchased this car without the program in place, HOWEVER, if you promise an incentive, then you should stand by it, 100%. I question whether I will buy another Hyundai if there is a question of ethics in my mind.

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Hyundai AC Condense:r poor design and routine failure
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOWIE, MARYLAND -- My 2007 Tiburon is still under warranty. The Air Conditioning stopped working completely. I took it in for warranty repair and the OURISMAN BOWIE MD Hyundai dealer refused to fix the AC, saying instead that I had to pay over $200 just for them to determine what was wrong with it. They also accidentally admitted that many Hyundai ACs malfunction because the condenser is situated in a bad spot. Poor design. The fragile and vulnerable condenser unit is placed too close to the front and too close to the road that the tiniest pebble can make a hole in it. This design flaw is peculiar to Hyundai cars and they know about it but refuse to accept responsibility.

To make matters worse, they still charge you over $200 just to check it out, knowing full well that they intend to tell you that the warranty does not cover it. So you are out the $200 for their so-called inspection, plus your AC still doesn't work, plus it will cost you over $1100 to fix a tiny hole caused by poor design. So, warning: don't buy a Hyundai: they don't honor their warranty plus their cars seem to have peculiar design flaws and their dealerships seem to employ low quality deceitful people.

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Not Sure About Hyundai Assurance America's Best Warranty?
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I purchased a new 2009 Hyundai Genesis and with less than 6,000 miles the a/c condenser failed. I was told by one service manager that my warranty would cover this. The next day another service manager called me up and said that the a/c condenser was damage and Hyundai would not cover it.

I feel that Hyundai should have cover the a/c condenser. I had the car for less than a year and I only had 6,000 miles on the car. Hyundai claims to have America's best warranty back by Hyundai Assurance. The only thing Hyundai assured me was a bill for $579.21.

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Rusted Engine Cradle Sub-Frame
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My 2001 Sante Fe recently developed an acute pull to the right and misaligned (to the left) steering wheel. I was advised by my local Firestone Service that the engine cradle had rusted through and they actually recommended that I take the vehicle to the dealer, which to me meant that it was going to be expensive. I soon learned that resulting from a NHTSA investigation that Hyundai is about to commence a recall of 2001-2003 Sante Fe and most likely some Sonatas within specified "Salt-belt" states.

The culprit is that a poorly designed drain structure allows for salt and brine to deposit on the sub-frame without a way to drain out. This allows for the salt to continue to work on the metal and thereby weaken it. While officially the recall hasn't been announced as of this writing, Hyundai is addressing vehicles that are a safety concern.

If you own one of these vehicles and live in a salt-belt state, you should schedule an inspection at your local dealer to see what, if any work needs to be performed. In the case of my Sante Fe, the tie-rod had actually pushed itself through the frame and had a high risk potential. Here's the good news: Hyundai provided all the materials and performed all the work at no charge. While it's unfortunate that the problem occurred, I am extremely happy with their resolution.

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Chaos and non empowered Customer Service
By -

LOUISVILLE, KENTUCKY -- My daughter's Sante Fe has a recurring problem. It will start but dies when you release the key. I've used Hyundai Roadside Assistance twice. The last time however, the Hyundai authorized tow truck driver backed into the front of my daughters car. Hyundai Roadside assistance can't give me a damage claim # for 48-72 hours!!! Consumer Affairs referred me BACK to Roadside Ass. RA sent me to Hyundai Incident Management, who transferred me, without telling me where I was being transferred to, back to consumer assistance! Dead end.

I'm inconvenienced, first, because the car wasn't fixed the first time, now in addition to that, they've damaged the car, and can't give me a claim # for 48-72 hours. Hq in California said to call Consumer Affairs. No one will take the problem for resolution. They have taken the Art of "Buck Passing" to a new level.

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Doesn't Cover Warranty
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CANADA, MISSOURI -- My wife has a 2010 Santa Fe Limited & I have a 2010 Mercedes E-Class. Obviously I paid lots more for my car but when I sell it down the road I will also get a lot more. Hyundai gets some good reviews from media when they do their test drives with new vehicles, but what they are not looking at is that same vehicle after 50,000KM. Our Santa Fe seems loose and cheap with things breaking and falling apart. They have been fairly minor, but always something, while my Merc has had zero issues and still looks and drive as good as when I bought it.

I am not sure why people even complain about Hyundai, knowing they are much cheaper than a comparable manufacturer. The best analogy I use when describing our SUV is it a disposable lighter, it works OK at the beginning and after a while you throw it in the garbage and buy a new one because the re-sale value is also useless. I suggest you buy Japanese, or even some very good product coming out of N. America, but the Koreans still have a long way to go, to get their vehicles long term quality to every other manufacturers stands.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANCASTER, OHIO -- I was current on payments. Lost my job. Hit a raccoon that did $3500 damage. Had car repaired 4 hours after I picked up car. I hit another Raccoon approx a mile from where I hit the previous one, on US Route 33 south of Logan, Ohio. Because of the 2 claims my insurance co cancelled me, and they American Family Insurance, reported this to some insurance bureau and no other company would give me insurance.

In Ohio you must have insurance on a car to drive it legally. So I called Hyundai and turned in the car on the Hyundai Assurance and they refused to pay the finance co. Finance co told me that I bought the car outright and did not lease it. They said "only applied to lease vehicles." They told me to read the contract. I called Citizens Automobile Insurance Co. back and gave them my Certificate # and read "thank you for your purchase or lease and here is your Assurance policy." That was at the top paragraph of the Assurance contract.

Now over 2 years later I hear from the bank they want $5,000. I said to collect it from Hyundai. Car purchased from Ricart Automotive. The Tiburon does not have enough front end protection, such a small animal to do so much damage.

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Hyundai Warranty & Customer Service Department
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After reviewing the complaints regarding Hyundai Warranty issues I know I'm not alone. Here it is 2011 and they're still having the same issues voiding customers warranties and no assistance from the customer service department. I too have experience the long drawn out issues.

I have a 2007 Tucson and they voided my warranty because their "Authorized" dealership install a car alarm system without my knowledge and permission. Because of this, Hyundai voided my warranty after they spent the whole year trying to repair my vehicle because of cranking issues, fuel smell and car skipping into another gear without notice. I guess when they couldn't figure out what was wrong they decided to get rid of me by voiding out my warranty because of an issue I didn't even know that existed.

In the end, don't buy Hyundai. They will void your warranty and the customer service department (Consumer Affairs) is a JOKE. Yeah, the cars may look good on the outside but wait till the lemon breaks down. As their commercial say, "We shoot straight with our customers." I guess you do when you have to tell them you are voiding their warranty because of reason they caused.

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2008 Cd/Radio
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I have a Hyundai Elantra bought new in May of 2008. In first week of June 2009 the cd player stopped working... they replaced it. Just last week - June of 2011 the cd player stopped working (same problem). Because it was a few weeks past the warranty they will not fix it. I take very good care of the car plus I love music so... NO! I did not do anything to cause it to stop working. I called the place that replaced it in Ohio and they told me to bring it in and they would look at it. But I have moved to AZ. When I called Click Hyundai here they didn't even want to see it. A cd player should last more than one or two years!!

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Christmas in July?
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I am writing today because I wanted to compliment you on your Christmas 2010 TV advertising campaign. Usually I ignore commercials, but the fetching young lady in green tights and red ear muffs belting out Up on the Housetop and Jingle Bells held me in rapt attention. She has a little Jan Smithers thing going on, but she is prettier and perkier. I don't think the woman said or sang a single word about your cars, but if I were in the market for one, I'd hop in the sleigh and head down to my local dealer. I'm not, and I don't have a clue as to where my local dealer is or if I even have one.

If you're smart, you'll keep that lass' phone number in your Rolodex, and give her a ring next Christmas. Or, just play the same commercials - that would be fine with me, as I wouldn't notice the car is the same one. Also, I would greatly appreciate it if you would consider a July 2011 Christmas-themed commercial with her. I hope your business continues to do well so that you may air more commercials.

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Hyundai Motor America Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 7 ratings and
35 reviews & complaints.
Contact Information:
Hyundai Motor America
10550 Talbert Ave.
Fountain Valley, CA 92728-0850
800-826-2277 (ph)
714-965-3149 (fax)
www.hyundaiusa.com
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