CANADA, MISSOURI -- My wife has a 2010 Santa Fe Limited & I have a 2010 Mercedes E-Class. Obviously I paid lots more for my car but when I sell it down the road I will also get a lot more. Hyundai gets some good reviews from media when they do their test drives with new vehicles, but what they are not looking at is that same vehicle after 50,000KM. Our Santa Fe seems loose and cheap with things breaking and falling apart. They have been fairly minor, but always something, while my Merc has had zero issues and still looks and drive as good as when I bought it.
I am not sure why people even complain about Hyundai, knowing they are much cheaper than a comparable manufacturer. The best analogy I use when describing our SUV is it a disposable lighter, it works OK at the beginning and after a while you throw it in the garbage and buy a new one because the re-sale value is also useless. I suggest you buy Japanese, or even some very good product coming out of N. America, but the Koreans still have a long way to go, to get their vehicles long term quality to every other manufacturers stands.
LANCASTER, OHIO -- I was current on payments. Lost my job. Hit a raccoon that did $3500 damage. Had car repaired 4 hours after I picked up car. I hit another Raccoon approx a mile from where I hit the previous one, on US Route 33 south of Logan, Ohio. Because of the 2 claims my insurance co cancelled me, and they American Family Insurance, reported this to some insurance bureau and no other company would give me insurance.
In Ohio you must have insurance on a car to drive it legally. So I called Hyundai and turned in the car on the Hyundai Assurance and they refused to pay the finance co. Finance co told me that I bought the car outright and did not lease it. They said "only applied to lease vehicles." They told me to read the contract. I called Citizens Automobile Insurance Co. back and gave them my Certificate # and read "thank you for your purchase or lease and here is your Assurance policy." That was at the top paragraph of the Assurance contract.
Now over 2 years later I hear from the bank they want $5,000. I said to collect it from Hyundai. Car purchased from Ricart Automotive. The Tiburon does not have enough front end protection, such a small animal to do so much damage.
After reviewing the complaints regarding Hyundai Warranty issues I know I'm not alone. Here it is 2011 and they're still having the same issues voiding customers warranties and no assistance from the customer service department. I too have experience the long drawn out issues.
I have a 2007 Tucson and they voided my warranty because their "Authorized" dealership install a car alarm system without my knowledge and permission. Because of this, Hyundai voided my warranty after they spent the whole year trying to repair my vehicle because of cranking issues, fuel smell and car skipping into another gear without notice. I guess when they couldn't figure out what was wrong they decided to get rid of me by voiding out my warranty because of an issue I didn't even know that existed.
In the end, don't buy Hyundai. They will void your warranty and the customer service department (Consumer Affairs) is a JOKE. Yeah, the cars may look good on the outside but wait till the lemon breaks down. As their commercial say, "We shoot straight with our customers." I guess you do when you have to tell them you are voiding their warranty because of reason they caused.
I have a Hyundai Elantra bought new in May of 2008. In first week of June 2009 the cd player stopped working... they replaced it. Just last week - June of 2011 the cd player stopped working (same problem). Because it was a few weeks past the warranty they will not fix it. I take very good care of the car plus I love music so... NO! I did not do anything to cause it to stop working. I called the place that replaced it in Ohio and they told me to bring it in and they would look at it. But I have moved to AZ. When I called Click Hyundai here they didn't even want to see it. A cd player should last more than one or two years!!
I am writing today because I wanted to compliment you on your Christmas 2010 TV advertising campaign. Usually I ignore commercials, but the fetching young lady in green tights and red ear muffs belting out Up on the Housetop and Jingle Bells held me in rapt attention. She has a little Jan Smithers thing going on, but she is prettier and perkier. I don't think the woman said or sang a single word about your cars, but if I were in the market for one, I'd hop in the sleigh and head down to my local dealer. I'm not, and I don't have a clue as to where my local dealer is or if I even have one.
If you're smart, you'll keep that lass' phone number in your Rolodex, and give her a ring next Christmas. Or, just play the same commercials - that would be fine with me, as I wouldn't notice the car is the same one. Also, I would greatly appreciate it if you would consider a July 2011 Christmas-themed commercial with her. I hope your business continues to do well so that you may air more commercials.
BROOKLYN,, NEW YORK -- I have a 350 gxl car. My Hyundai has been discontinued. So to get part is hard for this car. I had a fender bender and found out what the value of my car is. My 2002 is only worth in good condition $4500.00. The warranty is the worst, very expensive. Since the mechanic shops are individually owned they do not send out promotion to the customers. My friend heard this he went and bought a Honda Accord and get promotions every month I complained to Hyundai. But it was on deaf ears.
Every time I bought my car in for repair since the mechanic shop has to be certified Hyundai I spend a lot of money. When the car was ready the prices of the repairs cost me more than what the car is worth. I am not in 6 figure bracket. I am on a fix income, every time my walk out with my bill the price is over $400.00 plus labor. Sometimes they still do not fix the car the right way. I always have to bring the car back to have repairs done again. This place is in Brooklyn NY versus repairs on a Honda is much less.
If I have to buy another car I do not know what I want but I know it will be American Car versus Foreign car. Universals parts are cheaper on American Cars versus Foreign cars.
Hi everyone. I have a 2006 Azera and on a cold start it revs up to over 2000 rpm then drops down... It didn't do this when I bought it, and other Azeras don't do this. The dealer has tried to figure this out but cannot. I suggested swapping the ECM, but they said they can't because the factory representative won't let them until they can prove that's what it is.... It sounds like the motor is going to blow when starting, I am worried at this high revving without oil pressure being up.
Now the car is accelerating on its own while driving. They are totally giving me the runaround, telling me for 3 months they are trying to contact the factory rep... This purchase has been my worst nightmare.... The warranty is not any good at all, what a joke.... next stop is an attorney.
LITTLE ROCK, ARKANSAS -- Hyundai does not honor their commitment to warranty their vehicles. Their salespeople are misleading when selling the vehicle and its warranty. They look for loopholes to avoid fully repairing your vehicle. One loophole is if you don't get specific service at a certain mileage... if something happens to your vehicle they will tell say it is because you didn't have that specific service done..... Can you tell me... Does a timing belt have anything to do with a sensor light that did not activate causing severe overheating to the point of melting the radiator? Hyundai thinks so..... Good thing the Customer Service Manager at corporate headquarters is not a mechanic... He just thinks he is.
LAS VEGAS, NEVADA -- I own two Hyundais. One is a 2003 Accent and one is a 2005 Elantra. Both have had their fair share of trouble. Every time I take them to a dealer they try to charge me for some unneeded service. Then they tell me the part isn't covered under my "Complete Bumper to Bumper" warranty. Then they say the dealership lies about coverage. I asked for a list of what's covered and what's not and they say "There is no list the dealership decides what is covered". I had a customer service representative tell me that my car was about used and my warranty expired, when in fact that was untrue.
I was left on the side of Route 66 in southern CA for eight hours while they told me I have no coverage. It was not till I told them I would sue them that they finally sent help.
The managers that handle the complaints say they have no say so over what dealerships do yet make you take you car to the dealership. Who in return takes weeks to fix simple problems and tries to make you pay for things the warranty covers. I watches them scam a elderly woman for 460$ for 1 yes 1 new tire. Then they asked to leave when I told the woman a tire shouldn't be more the 100$. Planet Hyundai is a horrible place. Hyundai motors America is a worthless company which writes "America's Best Warranty" that is not worth the paper it's written on.
I am a Customer Service Manager with a large Hyundai Dealership. I can only speak from my experience. Hyundai does not offer the loaner car as part of the basic warranty but it is available with the extended warranty if you choose to purchase it. Some dealerships offer free loaner cars for emergencies only such as tow ins or when parts have to be ordered. Anything mechanical no matter who makes it is subject to breaking down even a new car. I have been in the automotive business for over 20 years in sales and service for many makes and models.
Also know most service departments want to help you if they can but if it's not under the warranty there is nothing they can do. It is always a good idea to give your paid service work such as oil changes and fluid changes to your dealership service department. Not because you have to but because it establishes you as a good paid customer and builds a trust relationship with you and the dealership.
This is helpful if you need records or if the factory representative has to make a warranty call that is in a gray area. Hyundai has proven to me to be a good company that cares about its customers. Just remember staying calm and trying to work through the issue is the best solution to any concern you may have.