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They do not stand by their warranty
Posted by Fstipa on 12/11/2012
PHILADELPHIA, PENNSYLVANIA -- On Monday of last week (12/3), my husband was driving our 2007 Hyundai Entourage minivan to pick me up from work, after visiting a friend.

I received a telephone call from him that the car had stalled and was overheating. We immediately called AAA to tow the car to Pep Boys to run a diagnostic on the car to see if it was something simple. Pep Boys had indicated that the car had a "blown head gasket". The mechanic at Pep Boys said that we needed to have the car towed to the Hyundai dealership because it was a warranty issue that would be covered (the cost of this would be in the range of $3,700.00 and we have a 10 year - 100,0000 mile power train warranty to cover things like this).

After having the car towed to Pacifico Hyundai at 6715 Essington Avenue, Philadelphia, PA, on Monday, the service department did not take take our vehicle into the shop until Thursday (stating that appointments come first). After waiting another day, we were informed by the service manager - "Keith" (215) 492-1700, on Friday morning (12/7) that it was definitely a blown head gasket and would be covered under our warranty. Keith was ordering the parts needed and indicated that the car would be done by Monday or Tuesday (today) at the latest. During this time, we had requested that we be provided with a "loner" car, the courtesy of which was usually extended if it was a warranty issue and the car was required to be in the shop for a long period of time. Time and time again, we were told there was nothing available. On Sunday night (12/9) we had no choice but to rent a car due to the fact that we had appointments that we could not get to through public transportation. We rented the car on Sunday (12/9) and will be returning it tonight (12/11) - which we have paid for out of our own pocket. On Monday night (last night), my husband received a telephone call from the service manager and Hyundai stating that now the "engine block" is bad and they were not going to honor their warranty due to the fact that "we kept driving the car when it was overheating"!!!!

We have NEVER, EVER had any type of problem with this car, other than on 12/3 when the car stalled and overheated!!!! We never had any leaks, nor overheating, or ANYTHING AT ALL WRONG WITH THIS CAR!!! We never had any problems whatsoever with this car!! As soon as the car stalled THAT DAY (12/3) - when we had it towed - WAS OUR FIRST AND ONLY NOTICE THAT SOMETHING WAS WRONG!!!!!! And now, we're told that it's not going to be covered because of something that went wrong on 12/3 THE VERY DAY WE HAD THE CAR TOWED TO THE DEALERSHIP??? They keep telling us that "because we continued to drive it while it was overheating".... WHICH IS ABSOLUTELY NOT TRUE. NOTHING CAN BE FURTHER FROM THE TRUTH!!!! This is just Hyundai's way of trying to get out of their warranty agreement!!!

We have had this car since 2007. We have been a one-owner family. We have taken care of this car like it was our baby. We brought it in for oil changes, etc. when required, did all the maintenance and upkeep that was required. And now we are told that this is not going to be covered because of something that is absolutely and unequivocally NOT our doing???? NO, this is absolutely unfair.

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Posted by Vinnie11 on 2012-12-11:
They're full of it. They would have noticed that earlier. I can't imagine them diagnosing a blown head gasket and not checking for that. I suggest calling Hyundai directly.
Posted by trmn8r on 2012-12-11:
Mmm. The question is how quickly it was noticed that the car was overheating. Also, did the "check engine" light or maybe some other warning appear.

It seems possible they could prevail in arguing that failure to notice the temperature gauge going beyond the acceptable range or other indicators promptly led to serious mechanical failure.
Posted by BigAl on 2012-12-12:
I have to agree with Vinnie. The manufacturer is trying to dance around their warranty which is common when the cost of repair is high. Even though it is not stated the manufacturer claims that the blown head gasket caused the block to crack because the car was driven too long in an overheated situation. In reality the engine crack could have preceeded the blown head gasket. It is pure speculation on their part as to what caused the failed engine block. On a side note what will cause an engine block to crack is if the car is overheated and cold water is introduced into the system when the vehicle is too hot to handle the change in temperature. This is one reason an overheated engine should be given time to cool somewhat before any liquids are added.
Posted by ok4now on 2012-12-12:
I can really relate to this post. I live in this area and am well familiar with Pacifico Hyundai located in the South Philly auto mall on Essington Ave. A female co-worker of mine purchased a 2007 Sante Fe model from this same dealership. The car was less than a year old with only 3700 miles when the exact same problem happened. The car stalled and over heated. She immediately pulled over and turned the motor off. Now in a panic she's on her cell phone calling for help.

Fast forward. The car was directly towed back to Pacifico, less than 2 miles away. After the car sat for a week they determined that it was her fault because she continued to drive it. Not so, they lied to get out of the warranty repair. Instead of fighting them (I would have big time) she found a wrecked Sante Fe on the internet with a good motor. At her expense she paid $3600 for the motor then had it shipped to Philly then paid another $1000 to have it installed. How stupid!!

Conclusion: Hyundai and Pacifico should have covered this under warranty. Because this was an expensive repair they gave excuses and bagged the customer. This seems to be a repetitive problem that Hyundai should own up to and take care of the customer.
Posted by At Your Service on 2012-12-12:
What I may suggest is to get a separate, third party evaluation of the engine. Pay to have the vehicle towed to a good, reputable local mechanic. Have him/her do a separate evaluation and place it in writing. I'd be surprised if one could tell, in any form of certainty, whether the car had been driven while overheating.

With an interdependent report, you now would have something to argue with. Assuming this report cannot conclude that the engine was improperly driven on, you should be able to request that the engine be replaced and reimbursement for the extra towing and evaluation costs.

As much as I hate the thought of threatening court, it may be an instance where you might end up. I'd speak directly to Hyundai before doing so, however.

Please keep us informed as to what takes place.
Posted by sam3460 on 2013-04-05:
I have 2009 Sonata 59K under warranty. When the engine light was on, I sent the car for repair in dealership. After dealer in Gainesville contact the manufacture, they rejected the warranty coverage for repair. They want to show all records for my past oil changes. Who keeps all of them. I was charged $1300 to fix the car. I certainly agree that Hyundai is dancing with their warranty.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Lngsht19 on 03/03/2012
LANCASTER, OHIO -- I was current on payments, lost my job, hit a raccoon that did $3500 damage,
had car repaired 4 hours after I picked up car, I hit another Raccoon approx a mile from where I hit the previous one, on US Route 33 south of Logan, Ohio, because of the 2 claims my insurance co cancelled me, and they American Family Insurance, reported this to some insurance bureau and no other company would give me insurance, In Ohio you must have insurance on a car to drive it legally, so I called Hyundai and turned in the car on the Hyundai Assurance and they refused to pay the finance co, finance co told me that I bought the car outright and did not lease it, they said only applied to lease vehicles, they told me to read the contract, I called Citizens Automobile Insurance Co. back and gave them my Certificate # and read thank you for your purchase or lease and here is your Assurance policy, that was at the top paragraph of the Assurance contract, now over 2 years later I hear from the bank they want $5,000, I said to collect it from Hyundai. Car purchased from Ricart Automotive. The Tiburon does not have enough front end protection, such a small animal to do so much damage.

G. Bryant
Lancaster, Ohio 43130
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Posted by jktshff1 on 2012-03-04:
Dang, bad luck, 2 coons in a few days. I voted this helpful as another reminder to always read and, more importantly, understand the terms and conditions before signing a contract.
Posted by old fart on 2012-03-04:
That's got to be a couple of BIG racoons...Maybe 30 pounds?
Posted by clutzycook on 2012-03-05:
And hit at a high speed, I would guess.
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Lied to and ripped off
Posted by Safe442251 on 10/18/2011
ALLENTOWN, PENNSYLVANIA -- I bought this car on the promise of the ten year or 100,000 mile guarantee. However the timing belt failed at 61,000 miles. I had it towed in for service on the timing belt which they said it was only covered four 60,000 miles which I was not informed of. So I had the work performed at a reputable shop. First I performed a leak down test which turned good. They gave me a quote for 300 dollars including parts, Hyundai would not even give me a quote. However they told me there was a recall on the sub frame so I returned the car to have the work done. Which was supposed to include the sub frame, both axels, trans. Oil change and both battery terminals replaced. They called and told me the car was finished. After picking the car up I could not even keep it on the road. I checked the car out and the front end alignment was not done trans oil & filter, not done&battery terminals were not changed, and only half the subframe was changed. I took the car back and reported that the car was only half finished. Then they told me it was finished again. But all they did was align the front end, and the steering wheel was not straight. I received a letter that they gave me the wrong engine so they increased my warranty to 12 years or 120,000 miles, now there is a recall on the air bags I'm afraid to take it back because they don't know what they're doing. Oh did I mention I was a mechanic for 40 years.

John heilman
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Posted by traceylynn on 2011-10-18:
I thought it was standard to change the timing belt..........it is part of the maintenance on the vhecile. But the other stuff is defiantly not. Sounds like maybe you need to find another shop to do the repairs?
Posted by leet60 on 2011-10-18:
You should consult your owners manual. As I recall for the Hyundai Sonata the timing belt replacement is a part of the 60000 mile service. In order to keep the warranty valid, the maintenance schedule in the owners manual should be followed - this is one of the reasons for supplying the manual. By doing so, the OP was informed.
Posted by trmn8r on 2011-10-18:
A timing belt is a wear item. I have them on my cars, as most people do these days. I know what the maintenance interval is because I checked. That is something that would not be covered by a warranty.

I am having trouble separating out the details of your complaint. What shop (dealer?) did the repairs improperly, and who gave you a "wrong engine"? Was the engine replaced due to the timing belt failure? Was the car purchased new?
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Hyundai Warranty & Customer Service Department
Posted by Worryfree32182 on 08/04/2011
After reviewing the complaints regarding Hyundai Warranty issues I know I'm not alone. Here it is 2011 and they're still having the same issues voiding customers warranties and no assistance from the customer service department.

I too have experience the long drawn out issues. I have a 2007 Tuscon and they voided my warranty because their "Authorized" dealership install a car alarm system without my knowledge and permission. Because of this, Hyundai voided my warranty after they spent the whole year trying to repair my vehicle because of cranking issues, fuel smell and car skipping into another gear without notice. I guess when they couldn't figure out what was wrong they decided to get rid of my by voiding out my warranty because of an issue I didn't even know that existed.

In the end, don't by Hyundai, they will void your warranty and the customer service department( Consumer Affairs) is a JOKE. Yeah, the cars my look good on the outside but wait till the lemon breaks down.

As their commercial say, " We shoot straight with our customers." I guess you do when you have to tell them you are voiding their warranty because of reason they caused.

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Not a BBB (Better Business Bureau) Company......
Posted by Jimiealtonhayes1 on 07/27/2011
That should say something that they would not even answer BBB mail....
took out a loan with HMFC through my local Hyandai in Anaheim. They wouldn't give the loan without "gap" coverage which I agreed to. Unfortunately, this is something that is having to be useful at this stage as I got into a bad accident which was surprisingly a total loss (cheap little car with the good gas/up to 40 mpg, but it folded like a cheap suit). My insurance has agreed to pay a certain amount and that's where the gap coverage comes into play as their insurance I was paying into would cover the rest. The calls for continued payments have not ceased, my State Farm Insurance agent even told me to give them his number to talk to, which they were not interested in. They call around 8-10 times per day M-F and they also call weekends. So, I studied up on Fair Debt practices and the next call I got I informed the collector about inconvenient call times to get the calls limited to weekdays only, then I asked for an address I can give written notification in order to cease the calls, the lady started repeating the payment amounts and she finally yelled she also knows their rights and she would give me the address, however she needed to get her supervisor. I finally ceased getting nowhere with the lady, I should have taken the Fair Debt practice more seriously when they said to record all calls, now I have recorder ready. I had already had the conversation with a couple other collectors about the insurance payments and all that, one asked for some information, the Insurance Co's payment amount and then the GAP coverage amount, so I had been trying to work on that and my feeling is after reading the other reviews here is this is just another 'thug' company with unethical practices. If it were a good company to do business with I wouldn't be looking up Fair Debt Practices online.

I could not believe the other stuff that people have gone through here on their reviews, it is so sad there are so many unethical companies like this. Because ATTITUDE REFLECTS LEADERSHIP! Its better to read up on companies first before doing business with them especially when they have your bank info!!! And there are good companies to do business with, Hyandai Motor Finance is just not one of them.
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Posted by Alain on 2011-07-29:
A good point about researching a company before using them. In this case using the keywords "Hyundai motor finance complaints" yielded good results with the Bing search engine. You can also get more information on California's consumer protection agency by going to http://www.scsa.ca.gov to better understand what your options are in dealing with consumer problems in your state.
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Hyundai does not exercise stewardship of their dealers
Posted by Lucknor on 07/09/2011
PO BOX 20850, CALIFORNIA -- The following letter which is self explanatory and explicit was sent to Hyundai on June 13th and received by them on June 15th. It was not even acknowledged. Apparently Hyundai is unconcerned about how their dealers treat their customers so long as they get their sales.


I recently sold the car I loved, my 2006 Hyundai Sonata Limited so I could buy the new 2011 Hyundai Sonata Limited. I love my new Sonata as well, but my buying experience was a demeaning ordeal.
I purchased my new Hyundai from Flemington Hyundai (Hunterdon Auto Group). If this is the competency of the Dealers Hyundai employs, and you condone their interaction with your customers, it is unlikely that I would ever buy another of your products. I would advise anyone I relate my experience to, not to buy your products.
Following is the chronological description of my purchase:
After reading reviews, seeing the Sonata at two auto shows, visiting two local dealers and taking two test drives, I made a decision to purchase. At the beginning of the week of May 9th, I initiated a request for quotations via the AAA Auto Buying Program.
I received replies via email and telephone calls from 9 Hyundai Dealers, including Mark Vehling, Internet Sales Manager for Flemington Hyundai. He advised me that they had a Sonata Limited en route with the exterior and interior colors I wanted. My cost would be substantially less than any of the other 8 Dealers, ($2703 below invoice) and that was worth a trip 180 miles from my home in Maryland to Flemington New Jersey.
After a number of phone conversations and emails between Mark Vehling, and me, he combined into one email, a modified AAA quotation with the invoice price reflecting the additional factory installed accessories in the specific vehicle that was en route. He ensured me that there will be no additional charges. That my cost will be exactly as shown in his email, with the addition of their documentation fee ($229) also shown in the AAA quotation, and the Maryland State sales tax, title and registration fees. (A copy of the email is enclosed)
On Friday May 13th I authorized a $500 deposit on a credit card for the specific vehicle that was identified by VIN # in the email. I stated that I would be in New Jersey on Monday May 16th for a graduation and I could pick up the car then. Mark Vehling stated the car will arrive between May 23rd and May 31st.
On the evening of Monday May 16th, after returning from New Jersey I received a phone call from Danny Addonizio, identifying himself as Salesmen and Closer, and advising me that my car was in and asking me when I was going to pick it up. When I asked why he was suddenly in the picture, I had already had a deal via email with Mark Vehling. He advised me that delivery was turned over to him to expedite and explain the operation of the car to me, etc.
I asked Danny to email or fax a bill to me with the specific VIN. #, equipped as shown in our prior emails, and to include my sales tax, title fees and his documentation fee. I told him I will bring a certified check for the full amount when I pick up the car. Danny said he will call me back the next morning.
Danny never called me back. I called the cell phone number he gave me twice, and no one answered. I called the Dealer’s number and reached Danny. He said he didn’t call back because he did not know what the sales tax was in Maryland. I told him it was 6% and asked for a bill. He again pressed me to come and pickup the car but said he would call back with my specific cost.
Again Danny did not call back so I called Mark Vehling my original contact. He told me there must be something wrong with my phone. He was next to Danny when he called me twice and left messages for me. Mark Vehling then pressed me to come and pick up my car. I again asked for a bill with my total cost so I could bring a certified check for the full amount. Mark again pressed me to come and pick up the car. He said I did not need a certified check, that a personal check was acceptable. He said I did not need a bill or invoice as I had his email with my cost. He again assured me my cost is as agreed upon in his email.
That was their preliminary tactics. I should have quit at this point.
That evening, after making arrangements for my son to pick me up at the Cape May Ferry and drive me to Flemington NJ, I informed Mark Vehling that I would pick up the car the morning of Friday, May 20th.
We arrived at Flemington Hyundai shortly before 11 AM. I met Danny Addonizio and he asked if I would like to drive the car. I didn’t think that was necessary. I just looked it over to be sure it was not damaged and that it had the accessories we agreed upon. Danny then asked me to sit at his desk and he gave me the window sticker with the MSRP and he gave me an additional sheet with a list of additional options. He told me that they already installed wheel locks with an additional cost to me of $69. I told him I did not want them and to take them off. He excused himself and came back in about 15 minutes and said he would throw in the wheel locks free of charge.
Then he left. He literally ignored us for almost 2 hours. He returned briefly twice. Once to tell us the business office was busy with another customer while it was perfectly clear that no one was in the business office. The second time he told us their computer was down. Obviously they were stalling, trying to get my son to leave for work and not interfere with their con game. They were also pressing me for time, trying to wear me down as it was very stormy outside and they knew I had to drive home to Maryland.
Eventually we were invited into the business office. Danny stated that my son should not be there since he was not the buyer. I of cause would not abide by that. I was presented with a bill of sale for my signature. It did not include my $500 deposit or my $500 loyalty incentive. That was corrected after I pointed that out.
The bill of sale also had two additional preprinted, items both marked optional. “Appearance Package” for $200 and “Environmental Protection Package” for $395. I was told they put this on all cars and I would have to pay for it. I argued that it is an option I did not select and it was not on the confirmed agreement I had with Mark Vehling. After arguing for some time my son asked if we could speak to someone of higher authority. The Sales Manager then joined us in the business office. After a long discussion rehashing everything and getting nowhere, I again stated that I requested a bill of sale, with all charges prior to coming to Flemington. I wanted to bring a certified check. The Sales Manager excused himself for a few minutes and when he returned he said he confirmed what I said was true, that I had requested a bill of sale and was refused. In view of that, I can have the car for the agreed upon price in our emails. (Enclosed is the final bill of sale with the aforementioned items crossed out and my deposit and loyalty incentive added).
So ultimately I did purchase my car at the agreed upon price. But what should have been a cordial 30 minute business transaction turned out to be more than 3 hours of hell with a group of Professional Con Men.
It is a shame that Hyundai has worked so hard to develop a good reputation and a fine product, and that you can readily lose all of that with unprincipled, devious Dealers like this. Do you really want these unscrupulous people representing Hyundai?
Upon your receipt, I will wait for 10 business days before I forward my complaint to organizations and associations concerned with consumer protection, especially exploitation of senior citizens like myself.
Sincerely yours,

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Posted by trmn8r on 2011-07-09:
I don't know how they would respond to your complaint, as this reflects common tactics used by some dealers.

Kudos to you for hanging in there and standing your ground. One is reminded of the scene in Fargo of the guy and his wife who are buying a car and the TrueCoat is added at the last minute.

The people who should get back to you are the sleazeballs at the dealership, but since they do this all the time they aren't sorry.

This is a helpful. I would steer clear of this place based on your review.
Posted by azRider on 2011-07-10:
All this sounds like standard procedure for every car I every purchased. I'm surprised they did not throw in a dealer document charge (normally around $300), or a 'security' etched glass at some crazy price. the one thing I think you did wrong was not take the car for a test drive. I never buy a car till I've driven it, checked under the hood myself and reviewed all visible mechanical parts. your lucky nothing was wrong with the car after you got it. Hyundai and Kia are famous for not doing warranty work. the best part was you stood your ground. that is the way to do the job in buying a car. I once ripped up a check burned it in the ashtray of the dealer and walked out. they ran after me in the parking lot begging to come back in. you got to be tough.
Posted by jktshff1 on 2011-07-10:
This has got to be one of the best written and well thought out postings that I have seen on this site. Good luck and stick around.
I agree about needing to test drive.
Posted by Lucknor on 2011-07-10:
I hope no one is offended by my commenting to 3 replies at once:
First off, unlike Hyundai AAA did investigate my complaint and they have advised me,that as a result they have suspended Flemington Hyundai from their Car Buying Program.
In regard to a test drive, with hindsight I guess I should have done that and I am lucky there were no problems.
There was a documentation fee of $229 and that is a little high compared to most dealers. But I knew that up front and had no problem keeping my part of the agreement and paying it.
I've received many comments that what I experienced is common and should be acceptable as just part of doing business. A while ago I was in business for myself. I would never think of treating my customers the way I was treated. I would never allow anyone representing my company to treat my customers that way. That behavior is common and acceptable only because we permit it and do nothing about it.
You can bet that my experience will influence my future buying decisions.
Posted by HYUNDAI OWNER PA on 2011-07-14:
Posted by Lucknor on 2011-07-17:
Go to it. I'm sure they will sign you up and welcome you with open arms. Just remember to keep your hands in both pockets!
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2008 Cd/Radio
Posted by Signasl21325 on 06/10/2011
I have a Hyundai Elantra bought new in May of 2008. In first week of June 2009 the cd player stopped working...they replaced it. Just last week-June of 2011 the cd player stopped working (same problem). Because it was a few weeks past the warranty they will not fix it. I take very good care of the car plus I love music so...NO! I did not do anything to cause it to stop working. I called the place that replaced it in Ohio and they told me to bring it in and they would look at it. But I have moved to AZ.

When I called Click Hyundai here they didn't even want to see it. A cd player should last more than one or two years!!
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Posted by trmn8r on 2011-06-10:
Unfortunately, it will be almost impossible impossible to find a warranty that lasts longer than 1 year for a CD player.

Your complaint reminds me of the window regulators I replaced over an over in a Volkswagen, at my cost.
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Christmas in July?
Posted by Trmn8r on 01/06/2011
Dear Hyundai representative,

I am writing today because I wanted to compliment you on your Christmas 2010 TV advertising campaign. Usually I ignore commercials, but the fetching young lady in green tights and red ear muffs belting out Up on the Housetop and Jingle Bells held me in rapt attention. She has a little Jan Smithers thing going on, but she is prettier and perkier.

I don't think the woman said or sang a single word about your cars, but it I were in the market for one, I'd hop in the sleigh and head down to my local dealer. I'm not, and I don't have a clue as to where my local dealer is or if I even have one.

If you're smart, you'll keep that lass' phone number in your Rolodex, and give her a ring next Christmas. Or, just play the same commercials - that would be fine with me, as I wouldn't notice the car is the same one. Also, I would greatly appreciate it if you would consider a July 2011 Christmas-themed commercial with her. I hope your business continues to do well so that you may air more commercials.

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Posted by momsey on 2011-01-06:
Ugh, I guess I'm glad someone likes these commercials. I want to punch the TV every time I see them.
Posted by MDSasquatch on 2011-01-06:
nice review, good for a Thursday-morning chuckle.
Posted by trmn8r on 2011-01-06:
Ha! momsey, you feel the way I did with the "Overstock" holiday commercials. I wanted to throw my tv right out the window.

Let's face it - what I liked most about these commercials was the woman. I did find them less offensive than others. There was another import, maybe Suzuki, that had one that annoyed me.
Posted by Anonymous on 2011-01-06:
Trmn8r, interesting review.
Posted by db1105 on 2011-01-06:
If you want to see more of that fine lass you can see her on YouTube. She in a duo called Pomplamoose. You learn a lot of stuff from your kids.
Posted by trmn8r on 2011-01-06:
I figured she is somewhere. Thanks for the tip -the search continues. That name sounds familiar for some reason (!)
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Don't buy a Hyundai
Posted by Hyundai350 on 01/29/2010
BROOKLYN,, NEW YORK -- I have a 350 gxl car. My Hyundai has been discontinued. So to get part is hard for this car. I had a fender bender and found out what the value of my car is. My 2002 is only worth in good condition $4500.00. They warranty is the worst, very expensive. Since the mechanic shops are indivually owned they do not send out promotion to the customers. My friend heard this he went and bought a Honda Accord and get promotions every month I complainted to Hyundai. But it was on deaf ears. Every time I bought my car in for repair since the mechanic shop has to be certified Hyundai I spend a lot of money. When the car was ready the prices of the repairs cost me more than what the car is worth. I am not in 6 figure bracket, I am on a fix income, every time my walk out with my bill the price is over $400.00 plus labor. Sometimes they still do not fix the car the right way. I always have to bring the car back to have repairs done again. This place is in Brooklyn NY verse repairs on a Honda is much less. If I have to buy another car I do not know what I want but I know it will be American Car verses Foreigne car. Universals parts are cheaper on American Cars verses Foreign cars.
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Posted by Anonymous on 2010-01-29:
umm....I'm confused.....Promotions? Promotions for what? Your car is 8 years old. It sounds to me that you should be blaming the auto mechanic for not fixing your car right if you have to keep bringing it back in. If you are paying more than what the car is worth, then maybe its about time to junk it and look for another car.
Posted by Skye on 2010-01-29:
Trade your Hyundai in, and buy a Honda.
Posted by Critical_level2 on 2010-01-29:
I agree with Tennboy, If your car is not fixed correctly when you bring it in, then demand they fix it correctly instead of accepting it not being fixed. I see the problem as you accepting very shoddy repair work and blaming Hyundai for it. My suggestion is get a new repair shop and stop paying for shoddy repair work if it is not fixed when you got o pick it up.
Posted by bunnyhead on 2010-01-30:
I love my Hyundai. Well made car for a reasonable price.
Posted by hyundai350 on 2010-02-08:
I have 2002 hyundai 350 which is not made anymore. It is hard to find parts for this car. Yet I still have my warranty. But not everything is covered on this warranty. Now my car refuse to pass inspection. Something stupid pops up like evaporative system. What is that no one know. I brought the car to Plaza Hyundai they told me ride the car for 100 miles then come back and we will see what we could do on why the car refuses to pass this inspection. I went to a few mechanic no one know what the phase means, it could be senors but which one. The machine that does inspection does not describe elaborate on evaporative system. Mixed up.
Posted by hyundai350 on 2010-02-09:
Today cars are so expensive if I had to buy a new car I would not know what to buy. I am thinking of buy a used car with the way roads are today.Prices they are asking for a new or used car is out of line. None of the cars are really worth it. Very disappointed with what is happening with all the dealership. One car dealership is going out of business , or moving, or merging. Warranties are changing also.
Posted by Irene on 2012-05-28:
I am the owner of the 350 gxl and let me add to the comments. I now have to put rack and pinion in , air conditioner, upper control arms they were never replace I have the orginal parts that I paid for, upper bushing, etc. I brought the car back to the repair shop from Hyundai and they laugh in my face. I paid for the job while car was under warranty now I am out of warranty. By the way the repair shop hired a convict who screwed alot of customer and the shop does not care about what this man did. I would buy another car but I dont like their prices, and how the cars are made. I can not see paying over $30,000 and drive in NY streets. But now I will sue Hyundai by small claims court.
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Hyundai does not honor warranty
Posted by Indylp on 01/28/2010
Hi everyone. I have a 2006 Azera and on a cold start it revs up to over 2000 rpm then drops down...It didn't do this when I bought it, and other Azeras don't do this, The dealer has tried to figure this out but cannot. I suggested swapping the ECM, but they said they can't because the factory representative won't let them until they can prove thats what it is....It sounds like the motor is going to blow when starting, I am worried at this high revving without oil pressure being up.
Now the car is accelerating on its own while driving.
They are totally giving me the runaround, telling me for 3 months they are trying to contact the factory rep...
This purchace has been my worst nightmare....the warranty is not any good at all, what a joke....next stop is an attorney.

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Posted by Hugh_Jorgen on 2010-01-29:
Sounds like it's time to notify the NHTSA about this problem - especially if you are getting unintended acceleration. With Toyota being in the news this week for their problems, I would imagine the NHTSA would be interested in your problem, as it appears the company that made the accelerator pedal assemblies for Toyota made them for several manufacturers. You can start the complain process at their site:


Posted by goduke on 2010-01-29:
The toyata thing is really quite scary. If they didn't know, you have to wonder how they missed it. If they did know and didn't do anything, well, you have to wonder other things.
Posted by Anonymous on 2010-01-29:
I'm willing to give them the benefit of doubt, I think they really thought it was a floor mat issue and that they had fixed it. This kind of problem is a nightmare, the kind that they cannot reproduce in order to diagnose and fix. I think that by stopping sales and production speaks to the integrity of the company. It is unprecedented.
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