ORLANDO, FLORIDA -- My 2004 Hyundai Elantra blew the head gasket and I was told the 100,000 mile power train warranty can not be honored because I had a new radiator put in at a radiator shop and it is not a factory part. The head gasket blew because the original radiator caused the engine to overheat thus causing the head gasket to blow about 3 months down the road.
1 Replies - Latest reply on 04/21/2010Add reply
Any way they can get out of warranty work they do. I will never buy another one and this was my third.
ALABAMA -- In 2002 I bought a new Accent Coupe for my grandson.
At about 20,000 miles he was broadsided on the driver side door by an SUV which ran a stop light. The impact was sufficient to total the car, but not a scratch on grandson. That is a tough little car. The car was replaced with a 2006 Accent coupe, largely because he was not injured in the wreck.
Hyundai does things to make owning one fun, The service manual is available on line. They do not void your warranty if you "Upgrade" components such as exhaust, roll bars, air boxes, etc. In fact they seem to encourage such.
I am 75 years old and have been around the horn with car dealers and car warranties. I find that if you use your dealer for your service requirements, he can and in most cases will invoke the warranty when it is appropriate. It seems to me that the dealer has considerable influence over warranty coverage. Of course, some dealers are rip off artists and are not interested in taking your case to the wall with the manufacturer.
My experience with the smallest Hyundai has been such that I will strongly consider one as my next car. The Genesis really looks good.
Rusted Engine Cradle Sub-Frame
My 2001 Sante Fe recently developed an acute pull to the right and misaligned (to the left) steering wheel. I was advised by my local Firestone Service that the engine cradle had rusted through and they ... read full review4 Replies - Latest reply on 06/25/2009
Hyundai Service Is Unreliable
FOUNTAIN VALLEY, CALIFORNIA -- 3 weeks ago my 2002 Hyundai Accent started smoking under the hood. So I took it to the dealer. I was told that there was no charge for the Diagnostic fee if the problems that were found are covered under ... read full review
2008 Sante Fe Brake Issues
WEST SENECA, NEW YORK -- I googled today and found other reviews. I see I am not the only one who has a brand new 2008. Only 3 weeks old to me and it is at 1100 miles. Lost the brakes twice this past Friday. Once I was trying ... read full review3 Replies - Latest reply on 05/11/2009
Any advice on keeping it looking good. Also has anyone taken their car in to be serviced? Add reply
We purchased a '06 Sonata, V6 in April of 2008. It had 32,000 miles on it and seemed to be a good car. The gas mileage was good - 27 mpg and it isn't too bad of a car except we've had all 4 struts replaced and 3 or the strut mounts. And the engine makes a lot of noise when it's cold. The cruise control switch also had to be replaced.
The dealer could not find the problem on the noise and we're now near the end of our warranty at 60,000 miles.
Customer Service Manager
I am a Customer Service Manager with a large Hyundai Dealership. I can only speak from my experience. Hyundai does not offer the loaner car as part of the basic warranty but it is available with the extended ... read full review
AUBURN, MASSACHUSETTS -- I took my Sonata to Herb Chambers Hyundai in Auburn, Ma. for a check engine malfunction. Told them that my mechanic had put it on a diagnostic machine and it showed a problem with the transmission. ... read full review
I bought a 2002 Sonata, my upper motor mount went bad. My motor is a 2.7 and my mount checks in as a 2001 2.5. My mount would be $359.00 from the dealer but $122.00 at the auto parts store! WOW BUT THERE'S MORE!!
Being I have the 2001 mount it would be at the very LOW cost of $222.00 or off the internet at $183... What a big ripoff!!! Next time I'm buying American!!!
DALLAS-FORT WORTH, TEXAS -- I loved my Tiburon until 2 months ago when the thermostat failed, no warning not even a check engine light. It resulted in a very expensive fix to repair or replace: thermostat, radiator, heads were blown, ... read full review2 Replies - Latest reply on 01/28/2009
NANUET, NEW YORK -- The best warranty in America doesn't mean anything if Hyundai finds a way to tiptoe around it, which is exactly what they do. My 2003 Accent had transmission leak that was not a result of negligence, but a manufacturer defect. I had to fight with the dealership AND corporate for almost 2 weeks to get the repair covered under warranty. Even then, the clutch(which normally isn't covered) needed to be replaced because it was damaged as a result of the leak. Corporate agreed, but the dealership didn't, and I had go elsewhere to get my car fixed correctly.
I'm still waiting for Hyundai to compensate my for my loss, since it was their malfunction.
I purchased an 07 Veracruz in October and have had nothing but problems with it - minor problems, but still things that I need to take the vehicle in for.
1 Replies - Latest reply on 05/23/2008Add reply
I also had a head-on accident where the airbags did not deploy. I am getting NO help from Hyundai Consumer Affairs, and in fact, am getting a complete run around. They don't call back when they say they will, they only send letters, and they will not let you speak with a supervisor or the person who signed the letter that was sent.
Customer service says so much for a company and I really think that Hyundai has the worst. Hyundai obviously does not care about the safety or concern of their customers.
Timing Belt Issues - Beware!
ARIZONA -- I purchased a 2002 Accent. A principle reason was because the touting of the 100,000 mi/10 year warranty. The salesman never said anything about the 60,000 service. Now at 63,000mi my timing belt broke. ... read full review4 Replies - Latest reply on 06/24/2008
BROOKLYN, NEW YORK -- I have had issues since day one with my car electrical problems and so forth and every time I brought it in for repair they would tell me that sorry that is not covered. Here is your $800 bill for changing some break pads and some other crap and so forth. My car has been a lemon since day one. I have 44,000 miles on it and so far I have the engine seal broken the radiator fried the water pump broken 3 times, the ac and heater broken, all electrical systems broken and this is just a small part of the problems. With my extended 100k miles warranty no matter what nothing is ever covered. Every one I speak to can not help they say dealers do not have to do service and the customer care says that the dealers cannot be forced to do the work. For some reason I get the picture that they pay very little if it goes on warranty.2 Replies - Latest reply on 08/14/2007Add reply
AVENEL, NEW JERSEY -- I waited 6 hours for service of my car only to be told that i would need to come back the next day. They provided me with a loner car at my expense for gas and tolls. When i picked up my car, the brakes were still not serviced. I complained and complained. Two months later, they again looked at the problem and insisted the work was complete. It was not!
2 Replies - Latest reply on 03/29/2007Add reply
No administrator from the dealership or the main office ever contacted me about this issue. I made call after call. And wrote letter after letter. I called the owner of the dealership and he has not returned a call or written a letter to date.