Hyundai Gets "F" On Mobility Program Customer Service
PASADENA, MARYLAND -- My wife & I purchased a 2006 Hyundai Sonata on Dec. 29, 2005. We absolutely love the car. However, because of my disablity, I was interested in the Mobility Program which will pay up to $1000 for any special, adaptive equipment, needed to make the vehicle handicap accessible. The programs gives buyers 6 months from the date of purchase of the vehicle to purchase the special equipment.
I needed hand-controls and finally purchased them on June 15, 2006. With parts and installation, it came out to a little more than $1000, but the vendor only charged me $1000.
After downloading the rebate form from the Hyundai website and attaching all required documents (form, registration, purchase agreement and invoice for the hand-controls) I sent it off to the address listed on the form. About 3 weeks later, I received back, the form and ALL the attachments I sent, along with a handwritten "post-it" note that said, "Please resend with Invoice." The form had been date-stamped "June 21." Apparently, the person who opened my envelope never looked at all the pages, because the Invoice was attached (stapled) as page 4.
I called the Hyundai America corporate telephone and was transferred to a customer service rep who didn't seem to understand anything about a Mobility Program and instead, kept telling me that I had to see the dealer about any 'rebates' I was entitled to. After trying to explain the difference to her several times, she suggested I just resend the form and paperwork. I resent all the forms back with a note stating that the Invoice had been, and still is, attached as page 4.
Today is Oct. 17, and I still haven't heard back in any way, shape nor form. Is this Mobility Program just a sham or does it really pay out for those of us who need the incentive to help pay for adaptive equipment? I'm sure we would have purchased this car without the program in place, HOWEVER, if you promise an incentive, then you should stand by it, 100%. I question whether I will buy another Hyundai if there is a question of ethics in my mind.