LITTLE ROCK, ARKANSAS -- Hyundai does not honor their commitment to warranty their vehicles. Their salespeople are misleading when selling the vehicle and its warranty. They look for loopholes to avoid fully repairing your vehicle. One loophole is if you don't get specific service at a certain mileage... if something happens to your vehicle they will tell say it is because you didn't have that specific service done..... Can you tell me... Does a timing belt have anything to do with a sensor light that did not activate causing severe overheating to the point of melting the radiator? Hyundai thinks so..... Good thing the Customer Service Manager at corporate headquarters is not a mechanic... He just thinks he is.
LAS VEGAS, NEVADA -- I own two Hyundais. One is a 2003 Accent and one is a 2005 Elantra. Both have had their fair share of trouble. Every time I take them to a dealer they try to charge me for some unneeded service. Then they tell me the part isn't covered under my "Complete Bumper to Bumper" warranty. Then they say the dealership lies about coverage. I asked for a list of what's covered and what's not and they say "There is no list the dealership decides what is covered". I had a customer service representative tell me that my car was about used and my warranty expired, when in fact that was untrue.
I was left on the side of Route 66 in southern CA for eight hours while they told me I have no coverage. It was not till I told them I would sue them that they finally sent help.
The managers that handle the complaints say they have no say so over what dealerships do yet make you take you car to the dealership. Who in return takes weeks to fix simple problems and tries to make you pay for things the warranty covers. I watches them scam a elderly woman for 460$ for 1 yes 1 new tire. Then they asked to leave when I told the woman a tire shouldn't be more the 100$. Planet Hyundai is a horrible place. Hyundai motors America is a worthless company which writes "America's Best Warranty" that is not worth the paper it's written on.
I am a Customer Service Manager with a large Hyundai Dealership. I can only speak from my experience. Hyundai does not offer the loaner car as part of the basic warranty but it is available with the extended warranty if you choose to purchase it. Some dealerships offer free loaner cars for emergencies only such as tow ins or when parts have to be ordered. Anything mechanical no matter who makes it is subject to breaking down even a new car. I have been in the automotive business for over 20 years in sales and service for many makes and models.
Also know most service departments want to help you if they can but if it's not under the warranty there is nothing they can do. It is always a good idea to give your paid service work such as oil changes and fluid changes to your dealership service department. Not because you have to but because it establishes you as a good paid customer and builds a trust relationship with you and the dealership.
This is helpful if you need records or if the factory representative has to make a warranty call that is in a gray area. Hyundai has proven to me to be a good company that cares about its customers. Just remember staying calm and trying to work through the issue is the best solution to any concern you may have.
WILLINGBORO, NEW JERSEY -- They managed to rip us off even though we're related to one of their mechanics. After much negotiation and haggling with them over a 2008 Elantra, they agreed on $14,750, and the $1,500 incentive would be deducted from that. Well, sitting in the finance office with Pete, fast talker, and trying so hard to rush us through hoping we'd miss something, I noticed the price of the car was $16,250, not $14,750. They then used the $1,500 rebate to get to the $14,750. That's not what we discussed!!! It should have been a final number $13,250. What sharks!
Then I wasn't aware of the $99.50 charge for the 'free service card'. Pete handed us for some oil changes and alignments, until I read the other review on this site! Wow, I'm so mad at myself for taking the deal, my daughter needed the car to replace the totaled one, and she was fine with the monthly payment, and she wanted the car yet I knew better. The sale price of the vehicle wasn't what was agreed on.
Car dealerships are very slick and will always make sure they make their profit. They are hoping the buyer isn't paying attention or just worn out enough like I was to take the deal and call it a day. Lesson for me is: Never sign the paperwork until I'm satisfied, no matter how pressured or tired I am. There is always tomorrow and other dealerships, and public transportation if needed!
SMITHS FALLS CANADA -- We took our 2007 Tucson into the local dealer here in Smiths Falls Ontario, Canada the Power steering went. It was repaired but days later it burst again and it now needs to be in for 3-4 days for service. Wait for the parts and the work done. The dealership did loan us a used car - a Honda accord; a very old one, a rust bucket to be exact.. not really fit for the road.
I was under the assumption that we would get a rental or certainly a better loaner than what we received.. I have emailed Hyundai to ask but still waiting for response but wanted to check if anyone knew about policy.. it's a New vehicle. We have only had it little over a year.. Also if anyone has a link to where to send email to customer service for Canada might be helpful.. as I'm not sure I sent to the proper place..
DALLAS-FORT WORTH, TEXAS -- I loved my Tiburon until 2 months ago when the thermostat failed, no warning not even a check engine light. It resulted in a very expensive fix to repair or replace: thermostat, radiator, heads were blown, spark plugs, spark plug wires, there was water in the fuel line. All over a freaking thermostat!!
If an item does not last the life of the car then it should be in the owner's manual as an item to replace, if it isn't in the manual then it is defective and therefore Hyundai should step up and take responsibility for defective/faulty parts and the consequences of very bad quality.
But no, I spoke with Hyundai and all I got from two people was that it was out of warranty. Please!!! Why do they have people when a recording would of worked the same!! I'm not done yet, I will be contacting them further with documentation. I will be contacting the Better Business Bureau and any and all media that I can. I will NEVER buy ANY Hyundai again!!
NANUET, NEW YORK -- The best warranty in America doesn't mean anything if Hyundai finds a way to tiptoe around it, which is exactly what they do. My 2003 Accent had transmission leak that was not a result of negligence, but a manufacturer defect. I had to fight with the dealership AND corporate for almost 2 weeks to get the repair covered under warranty. Even then, the clutch (which normally isn't covered) needed to be replaced because it was damaged as a result of the leak. Corporate agreed, but the dealership didn't, and I had go elsewhere to get my car fixed correctly. I'm still waiting for Hyundai to compensate me for my loss, since it was their malfunction.
I purchased an 07 Veracruz in October and have had nothing but problems with it - minor problems, but still things that I need to take the vehicle in for. I also had a head-on accident where the airbags did not deploy. I am getting NO help from Hyundai Consumer Affairs, and in fact, am getting a complete run around. They don't call back when they say they will, they only send letters, and they will not let you speak with a supervisor or the person who signed the letter that was sent. Customer service says so much for a company and I really think that Hyundai has the worst. Hyundai obviously does not care about the safety or concern of their customers.
AVENEL, NEW JERSEY -- I waited 6 hours for service of my car only to be told that I would need to come back the next day. They provided me with a loaner car at my expense for gas and tolls. When I picked up my car, the brakes were still not serviced. I complained and complained. Two months later, they again looked at the problem and insisted the work was complete. It was not! No administrator from the dealership or the main office ever contacted me about this issue. I made call after call. And wrote letter after letter. I called the owner of the dealership and he has not returned a call or written a letter to date.
We purchased a 2008 Hyundai Tucson with 22,000 miles on it. 7 months later, the abs module caused a fire resulting in $6,000 in damages. After 2 months, Hyundai is STILL reviewing paperwork, vehicle, etc to determine IF they should pay to fix it. I was under the misconception that they have the BEST warranty out there. My bad! The wheels at Hyundai move VERY, VERY slowly and we are truly at their mercy. So, if you expect quick, efficient service, DO NOT buy a Hyundai. It is our first and last! Thanks.