I am a Customer Service Manager with a large Hyundai Dealership. I can only speak from my experience. Hyundai does not offer the loaner car as part of the basic warranty but it is available with the extended warranty if you choose to purchase it. Some dealerships offer free loaner cars for emergencies only such as tow ins or when parts have to be ordered. Anything mechanical no matter who makes it is subject to breaking down even a new car. I have been in the automotive business for over 20 years in sales and service for many makes and models.
Also know most service departments want to help you if they can but if it's not under the warranty there is nothing they can do. It is always a good idea to give your paid service work such as oil changes and fluid changes to your dealership service department. Not because you have to but because it establishes you as a good paid customer and builds a trust relationship with you and the dealership.
This is helpful if you need records or if the factory representative has to make a warranty call that is in a gray area. Hyundai has proven to me to be a good company that cares about its customers. Just remember staying calm and trying to work through the issue is the best solution to any concern you may have.
WILLINGBORO, NEW JERSEY -- They managed to rip us off even though we're related to one of their mechanics. After much negotiation and haggling with them over a 2008 Elantra, they agreed on $14,750, and the $1,500 incentive would be deducted from that. Well, sitting in the finance office with Pete, fast talker, and trying so hard to rush us through hoping we'd miss something, I noticed the price of the car was $16,250, not $14,750. They then used the $1,500 rebate to get to the $14,750. That's not what we discussed!!! It should have been a final number $13,250. What sharks!
Then I wasn't aware of the $99.50 charge for the 'free service card'. Pete handed us for some oil changes and alignments, until I read the other review on this site! Wow, I'm so mad at myself for taking the deal, my daughter needed the car to replace the totaled one, and she was fine with the monthly payment, and she wanted the car yet I knew better. The sale price of the vehicle wasn't what was agreed on.
Car dealerships are very slick and will always make sure they make their profit. They are hoping the buyer isn't paying attention or just worn out enough like I was to take the deal and call it a day. Lesson for me is: Never sign the paperwork until I'm satisfied, no matter how pressured or tired I am. There is always tomorrow and other dealerships, and public transportation if needed!
SMITHS FALLS CANADA -- We took our 2007 Tucson into the local dealer here in Smiths Falls Ontario, Canada the Power steering went. It was repaired but days later it burst again and it now needs to be in for 3-4 days for service. Wait for the parts and the work done. The dealership did loan us a used car - a Honda accord; a very old one, a rust bucket to be exact.. not really fit for the road.
I was under the assumption that we would get a rental or certainly a better loaner than what we received.. I have emailed Hyundai to ask but still waiting for response but wanted to check if anyone knew about policy.. it's a New vehicle. We have only had it little over a year.. Also if anyone has a link to where to send email to customer service for Canada might be helpful.. as I'm not sure I sent to the proper place..
DALLAS-FORT WORTH, TEXAS -- I loved my Tiburon until 2 months ago when the thermostat failed, no warning not even a check engine light. It resulted in a very expensive fix to repair or replace: thermostat, radiator, heads were blown, spark plugs, spark plug wires, there was water in the fuel line. All over a freaking thermostat!!
If an item does not last the life of the car then it should be in the owner's manual as an item to replace, if it isn't in the manual then it is defective and therefore Hyundai should step up and take responsibility for defective/faulty parts and the consequences of very bad quality.
But no, I spoke with Hyundai and all I got from two people was that it was out of warranty. Please!!! Why do they have people when a recording would of worked the same!! I'm not done yet, I will be contacting them further with documentation. I will be contacting the Better Business Bureau and any and all media that I can. I will NEVER buy ANY Hyundai again!!
NANUET, NEW YORK -- The best warranty in America doesn't mean anything if Hyundai finds a way to tiptoe around it, which is exactly what they do. My 2003 Accent had transmission leak that was not a result of negligence, but a manufacturer defect. I had to fight with the dealership AND corporate for almost 2 weeks to get the repair covered under warranty. Even then, the clutch (which normally isn't covered) needed to be replaced because it was damaged as a result of the leak. Corporate agreed, but the dealership didn't, and I had go elsewhere to get my car fixed correctly. I'm still waiting for Hyundai to compensate me for my loss, since it was their malfunction.
I purchased an 07 Veracruz in October and have had nothing but problems with it - minor problems, but still things that I need to take the vehicle in for. I also had a head-on accident where the airbags did not deploy. I am getting NO help from Hyundai Consumer Affairs, and in fact, am getting a complete run around. They don't call back when they say they will, they only send letters, and they will not let you speak with a supervisor or the person who signed the letter that was sent. Customer service says so much for a company and I really think that Hyundai has the worst. Hyundai obviously does not care about the safety or concern of their customers.
AVENEL, NEW JERSEY -- I waited 6 hours for service of my car only to be told that I would need to come back the next day. They provided me with a loaner car at my expense for gas and tolls. When I picked up my car, the brakes were still not serviced. I complained and complained. Two months later, they again looked at the problem and insisted the work was complete. It was not! No administrator from the dealership or the main office ever contacted me about this issue. I made call after call. And wrote letter after letter. I called the owner of the dealership and he has not returned a call or written a letter to date.
MT. KISCO, NEW YORK -- I am writing after more than two weeks of unpleasant encounters with one of your Hyundai service dealerships. I purchased a new Hyundai in 2003. I have a 17 year old son and was considering giving him this car and purchasing a new Hyundai for my use, however, after this experience I have second thoughts. It is extremely unfortunate and should be of great concern to your corporation that this dealership represents the service Hyundai advertises and promises. I trust someone of authority in your corporation will assist me in the repair of my vehicle.
I have a 2003 Hyundai Elantra GT purchased new in February 2003. In March 2005 my car overheated and stalled as I pulled into the Hyundai service facility in Mt. Kisco. I was told I needed a "head gasket". I found this unusual being the car was only 2 years old. My car was under the 10yr/100000mi warranty and was repaired. On Thursday June 1, 2006 my car overheated and stalled. Unfortunately I was not near the Hyundai service facility but had the car towed there that night.
The next morning (Friday June 2nd) I called and was told by the service manager that because there were scheduled cars to be worked on, mine may not be seen until Monday June 5th. I rented a car on Sat. June 3rd because the Mt. Kisco service facility does not have "loaners". On Monday June 5th I called the facility on three occasions and was told the car still had not been looked at.
On Tuesday June 6th I called the facility and was told by the service manager "Your head gasket is blown." I asked "What happens next?" and stated that the car was still under warranty. He replied, "We did that job in 2005", "I haven't seen this car in a year," "I haven't seen the car since then." "Bring me your maintenance receipts and the district manager will decide if we can fix the car." "I need receipts from April 2005 through May 2006".
I was surprised and concerned with the request. It was then I decided to make your consumer affairs department aware of the situation. My file number is **. I was made to feel that somehow I had done something to cause this and because of the service manager statement "I haven't seen this car for a year." I made it known that it was not mandatory to have my car serviced at his facility. At this time I became concerned and extremely disappointed in the way I was being treated as a Hyundai consumer.
I gathered my receipts and on Thursday June 8th delivered them to Mr. ** service manager personally. I was told that the district manager ** was not going to be in until Monday June 12th. I now have to rent a car for another week. I've had the rental car for one week while my car has not been touched and is sitting in the Hyundai service facility.
Monday June 12th, I waited until 12:30 pm before calling consumer affairs. After explaining my situation, ** called the facility. ** explained that she had spoken with the service manager, that the district manager was on site and that I would get a call in a few hours. By 4:55 PM I had not received a call and called the service manager who told me he was doing "one more test on the thermostat." And if I did not hear from him by the end of the day (it is now 5PM) that I would hear from him before 9 AM the next morning (Tuesday June 13th).
I again called the consumer affairs dept. and spoke with ** who told me to wait until the next morning and if I didn't get a call to call consumer affairs yet again. I am exhausted, furious and frustrated. I am still renting a car (my second week!!!) and still do not have an answer as to if my car will be repaired under my warranty which it should.
Addendum: On Tuesday June13th I hadn't received a call by 9 AM and asked ** at Consumer Affairs to contact the service facility. By that afternoon I received a call from ** and was to my thermostat was factory and my car will be fixed under warranty. GREAT!!!! I thanked everyone and began planning the return of my rented vehicle and preparing notices to all that I had written.
On Thursday June 15th I called Hyundai and asked for an approximate date of completion because I had to return my rented vehicle.. I was told by ** that I should need my rental for an entire week, which I understood as my car should be ready by mid-week (June 21 or 22), again GREAT!!
Friday June 16th - 3:45 PM I received a call from ** stating -my car "WILL NOT BE REPAIRED AS STATED ON JUNE 13TH - THE DRM (?) HAD DECIDED FROM WHAT HE OBSERVED, MY CAR WAS DRIVEN WHILE OVERHEATING" I was told that my radiator had melted (?) which was a "SIGN" that I was driving while the car was overheating. THAT WAS THE FINAL WORD. There was nothing anyone could do. My car was not being repaired under warranty.
Hysterical and frantic, I called Consumer Affairs who called the service facility. Consumer affairs was unable to help me other than document a complaint in my file. NOW WHAT??? I asked!!! "Is there anyone I could discuss this with?" The answer was NO -the DRM- was the last word. I cannot comprehend that in a corporation - "Hyundai" there is no one in position above the District Regional Manager to take problems to.
I am now in a position where I am responsible for what I feel is a faulty job done on my car in 2005. I feel I am being held responsible for a "melted radiator." I would have had to drive MILES with the car billowing smoke in order to MELT A RADIATOR!!!! As I've stated to the Hyundai repair facility and consumer affairs - "I saw smoke, pulled over and stopped the car. They were no warning light or bell on the dash, the car was smoking, I looked at the gauge and it was on "H"".
Hyundai prides itself in service, quality and consumer relations - with this experience I must disagree. And again I REQUEST THAT SOMEONE OF AUTHORITY PLEASE GET TO THE BOTTOM OF THIS DISASTER AND CONTACT ME. SOMEONE OTHER THAN THE DRM - Whom I was led to believe is the last word in the Hyundai Corporation.
We purchased a 2008 Hyundai Tucson with 22,000 miles on it. 7 months later, the abs module caused a fire resulting in $6,000 in damages. After 2 months, Hyundai is STILL reviewing paperwork, vehicle, etc to determine IF they should pay to fix it. I was under the misconception that they have the BEST warranty out there. My bad! The wheels at Hyundai move VERY, VERY slowly and we are truly at their mercy. So, if you expect quick, efficient service, DO NOT buy a Hyundai. It is our first and last! Thanks.
ORLANDO, FLORIDA -- My 2004 Hyundai Elantra blew the head gasket and I was told the 100,000 mile power train warranty cannot be honored because I had a new radiator put in at a radiator shop and it is not a factory part. The head gasket blew because the original radiator caused the engine to overheat thus causing the head gasket to blow about 3 months down the road. Anyway they can get out of warranty work they do. I will never buy another one and this was my third.