IAMS

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Iams Makes Animals Sick
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P & G Pet Food Products sold me tainted food and my dear dog is terribly sick due to this. I reported the incident to them on July 31, 2010 when the recall was announced. My dog has been terribly ill since eating this food – in fact all 4 of my dogs got sick from the carelessness of IAMS.

My 8 year old dog isn’t getting better and was hospitalized this week for 3 days and still is not improving! IAMS did THIS to him! Then to add insult to injury IAMS has the WORST customer service EVER, rude to say the very least; not to mention the poor quality control. NEVER did they follow up and get back to me. Per IAMS’s request, I gave them my vet information. IAMS never followed through as they said they would do – BIG SURPRISE from such incompetent of an organization. After calling them yesterday and advising them of EXACTLY what they did to my beloved dog they became even more rude and uncaring. I advised them I was contacting the BBB, the States Attorney’s office and the FDA. Well guess who called me today? IAMS! Since I rescinded my authorization to speak to my vet they try to intimidate me! They tell me if I won’t give them the authorization they are closing my case. They won’t of course if I give in to them. WHAT IS THAT? This is how you run an organization? They had the opportunity to contact me, and my vet, for over 30 days and they did NOTHING. Now that I made good ON MY WORD of what I was going to do before my eyes closed for the night they call me back and tell me I do this or they do that. My vet is not even involved anymore. I was referred to specialists AFTER my dog has ended up with Aspiration Pneumonia since he was so violently ill from consuming the contaminated food IAMS distributed. I absolutely adore my dog, he is a therapy dog and now look what they have done. Then to intimidate me? What is that about? They should have contacted me when I so desperately was seeking help from them. Now that I did as I promised in notifying the FDA, The BBB and States Attorney’s office as well as consumer affairs – they call! CAN YOU BELIEVE THIS -- what type of business are you running? I have not asked for 1 cent from IAMS in reimbursement for the over $5,000 in medical expenses I have incurred at this time. Honestly, their money is BLOOD MONEY in my opinion. Then to tell me if I did not grant them a medical release at this time to speak to my vet, they were closing the case. I asked for them to give me a good reason why? How does this help me at this time? I needed that 1 month ago. Well they want to hear what my vet has to say. Yes, IAMS is really concerned about my pet – they want to cover there BUTT – that is what it is about. Too bad IAMS, my records will be sealed and used for the appropriate parties at the appropriate time. I DO NOT need their threats while in the middle of my pets medical crisis – which IAMS caused. No – I won’t be intimidated by such SCUM – I did not give in and they told me they closed the case! Clearly having the case open has been of absolutely no benefit, but I will see what the rest of the organization has to say about this. I do have the information on who called and stated this to me.



IAMS showed not one ounce of compassion for the situation they created. I advised them yesterday that before I closed my eyes that evening; I will have all parties notified and I did. My medical records are not their business any longer – when I feel it is appropriate, that information will be released. I want this company to have to be accountable and responsible for the damage they have done to so many families. No, I don’t want their dirty money – it is BLOOD money literally, for the loss of so many beloved animals.



As stated my dog has now been hospitalized for 3 DAYS; now the complication developed of Aspiration Pneumonia because he was throwing up so much thanks to the distribution of salmonella within the food. IAMS distributed TAINTED food to thousands of consumers. My pet was healthy prior to consuming this food. P & G claims this is a voluntary recall YET the FDA found salmonella within the plant for the prescription dog food which our dear dog was on. P & G (IAMS) claims that it is voluntary -- what choice is there when the FDA FINDS IT and tells them?



IAMS acts as though no pet has been affected through the customer service area. IAMS takes NO OWNERSHIP over the damage they have caused. I received a stinking check for the price of the food from IAMS. WHO CARES, I want my dog HEALTHY. I have spent THOUSANDS of dollars in medical care since this happened and I HAVE NOT asked for a penny from them for it. I expect ACCOUNTABILITY and PROTECTION TO the consumer and our dear pets from such incidents. Our pets count on us, then to have these IDIOTS from this organization sell tainted food and not be accountable? This is Unacceptable! All I want is my dog healthy again (how I am hoping for that and doing everything medically possible to achieve it).



IAMS has demonstrated ONCE AGAIN the GROSS INCOMPETENCE they are capable of. This is now the second time they did this to our beloved animals. It was in 2007 they also had to "RECALL" dog food they MANUFACTURED and DISTRIBUTED! When I surfed the internet, I see 1,000's of Pet owners are going through the identical problem I am with their loved pet who CONSUMED IAMS VET FORMULA since July 2010, despite IAMS claims to the contrary.



     
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User Replies:
Skye on 09/11/2010:
I'm sorry about your dog, and what has happened and wish him well. Have you considered seeking legal representation against them?
trmn8r on 09/11/2010:
I searched for 15 minutes, and I couldn't find where the Aug 1 2010 recall was related to dogs that became ill. Yours was the first report I have seen.

I am a little confused. You wanted to get IAMS involved, and when they agreed to after your threats, you immediately told them they could not contact your vet. You say you aren't interested in money - why not allow your vet to discuss the details of the case with them?
jktshff1 on 09/11/2010:
sorry bout the pets.How are they supposed to know exactly what the problem is with the dog without talking to your vet? You are only providing 2nd hand information. Usually, when a company is denied access to critical information light bulbs go off that a lawsuit is coming. They will stop contact and have their say in court.
Good luck.
Ytropious on 09/11/2010:
Also it might not be the food? All your dogs probably play in the same area and go outside in the same area. Might have been contaminated with bad animal feces or something. Iams needs to know if its their fault, they just can't take your word for it.
Skye on 09/11/2010:
I didn't want to get too deep, but have you also considered your dog, who is 8, is a senior, and more prone to illness as they age? I understand your dog was good health before the food, but things can change over night for no reason what so ever. You really need to allow them to speak to your vet, but I understand also, the vet may not feel your dog became ill from the food. I'm sure your vet did blood work, which will provide many clues as to what may have happened. Did you have the food you fed them, analyzed by an independent lab? It would be beneficial to your case if you did, or do.
YOU say on 09/11/2010:
Please call 877-340-8823 for the listed products IAMS has had to recall! This is a pre-recorded message at the number above --also includes other BRANDS manufactured by Proctor & Gamble that have been recalled due to the FDA finding samonella! I was asked about legal action -- I am fighting to save my dog right now, and if I can get him healthy that is all I want. IAMS money would be blood money to me. It is PRINCIPAL and I am just trying to make the consumer aware of my experience and PREVENT any loved animal and family to not go through what I am. Legal action is far from the for front. This company needs to be SHUT DOWN in my opinion for the damages it caused TWICE now -- How many innocent animals lifes have they taken?!
raven2010 on 09/11/2010:
Is this the recall you are referring to?

http://www.iams.com/en-us/aboutus/pages/specializeddrypetfoodslimitedrecall.aspx

If so, your vet should be able to detect salmonella. I don't know why you wouldn't want to release those records to Iams.
YOU say on 09/11/2010:
IAMS did have the opportunity to speak to my vet for over 30 days and did NOT do anything about it. I have since rescinded that because they were so UNCARING about the damage they have caused and rude to say the very least. I will work with the FDA and they can advise IAMS about the records. Had they one oz. of compassion I maybe would have made a different choice.

YES -- this the website.
raven2010 on 09/11/2010:
Did your vet detect salmonella??
Ytropious on 09/11/2010:
Why are you making it harder for them OP? Do you want their money or not? They need vet records. Sure they had 30 days but you fail to realize they are a busy company with a lot going on right now. Why punish them because you think 30 days was plenty? 30, 60, 90, who cares if it gets me some of my vet bills taken care of! Lastly, again, you fail to realize it might actually not be Iams' fault. Your dogs can have other things that cause illness.
leet60 on 09/11/2010:
I do empathize with you about your pet, it is very sad to read. As for IAMS needing your authorization to speak to your vet, it seems reasonable to give this in my opinion. If you are truly a pet lover and not solely interested in your own situation alone, you would want them to have maximum opportunity to investigate the illnesses that may have been caused by the tainted food.

On a side note, if and should you decide to sue, they will end up with the information in any event. Their attornies will file a motion to compell discovery and end up with the records by court order.
YOU say on 09/11/2010:
Moved From Other Review: I encourage everyone to call 877-340-8823 to hear for themselves all the products recalled July 30, 2010 by IAMS AND EUKANUBA TO NAME A FEW- Proctor & Gamble manufactures these Dog Food Products -- then you can decide for yourself if you want to compromise your pets health by taking a CHANCE with IAMS or EUKANUBA! My dog is terribly ill due to the contamination found by the FDA at Proctor & Gamble who manufacture IAMS.

P & G claims it voluntary -- I ask how voluntary is it when the FDA advised them of the SAMONELLA in the dog food products AGAIN.

Once again GROSS incompetence from IAMS has another dog food recall INJURING thousands of pets! I think we should all recall the 2007 recall that once again P&G manufacturing was in the FOREFRONT on. They are the absolute worst in every way. Customer Service is horrible and they couldn't care less as my numerous conversations clearly indicated and repeated lack of follow through by IAMS & Eukanuba.

I reported the incident to the FDA, BBB, States Attorney's Office as well as Consumer Affairs. I have 4 dogs (ages 4 month to 8 years)and all of them became very ill from IAMS dog food. All but one got better, that one is a therapy dog helping children and people now my poor dog has been hospitalized due to the GROSS INCOMPOTENCE of Proctor & Gamble Pet Distribution and Manufacturing Company.

CONSUMER BEWARE of the potential harm your beloved pet may end up with using IAMS EUKANUBA to name 2 products that are manufactured by Proctor & Gamble. P & G did the same thing in 2007 and again in 2010.

I am sharing my experience in hopes it spares someone else from this heartache.

I have chosen Wellness Dog Food for my other pups who recovered from the IAMS fiasco since it has an OUTSTANDING reputation and NEVER had the problems of contamination as IAMS, EUKANUBA.



werelucky on 09/11/2010:
The OP's vet doesn't want deal with them. That says a lot about this complaint.
CrazyRedHead on 09/12/2010:
IAMS wants to hear the information about your dog from the vet not from you. They need accurate information not what you have been told or your opinion on the case. Did the vet say that they had medical proof that they found salmonella in your dog? Did you take them a sample of the food that you had fed your dog, and if so, did they find salmonella in it? Now when the FDA or any of the other organizations ask IAMS about your case they will just tell them that you were uncooperative since you wouldn't allow them to speak to your dog. I really hope that they figure this out and you get some closure on this. I also haven't heard anything about this particular recall myself. Also, dogs do eat each others poop and there is a slew of other possibilities that this could be related to since they have to go outside and are together, it may just be coincidence that you were feeding them said food. Also you are not there only customer and these things take time. I don't think that they will just drop everything just because you say your dog is sick from something that may or may not be related to there food, and since you won't let them speak to your vet, they may never know.
raven2010 on 09/12/2010:
I am still waiting for the OP to come back and tell us if the vet detected salmonella (the reason for the voluntary recall)

I am assuming not, as I can see no other reason for refusing access to records.
YOU say on 09/12/2010:
IAMS can have the information when the time is right FOR ME now. As I said suing is the last thing on my mind. The FDA found salmonella - it's that simple! I am sick of IAMS wanting everything on their terms. They did nothing to assist me for over 35 days ago. I have no problem releasing information to the other parties -- IAMS can wait now since I had to wait for them. They never spoke to my vet when they had over a month to do so. Now they can wait and see how they like it! Had they not been so cold hearted maybe my choices would have been different. Believe me 1,000 of dogs have gotten sick from the most recent recall. While I was in the ER room, another pet owner was in for her dog eating IAMS dog food. So it is not just me! If you people don't choose to listen to the pre-recorded message to protect your loved animal -- so be it. I would not accept their BLOOD money! P&G should be fined for the repeated damage they created MULTIPLE times. It is my opinion this organization needs consequences far greater then me filing a lawsuit could ever achieve. Me and my pup are small fish in a huge pond. For me I want the consumers who adore there animals to BEWARE of P&G dog food products.
leet60 on 09/14/2010:
It almost sounds like the OP believes she is somehow "punishing" Iams by not allowing them access to the Veterinary information. I have to wonder if perhaps they did, indeed, contact the Vet initially and they were ignored or the Vet was uncooperative - it certainly would be in the Vets interest to keep billing for testing and treatment for an extended period of time.

I suppose we should all never eat another egg again either.
CrazyRedHead on 09/15/2010:
You still didn't answer the main question, did the doctor find Salmonella in "your" dog or not?? Did you take your vet a sample of the food you've been feeding your dog for analysis, and did the vet find anything in it?? Even if your dog is sick from salmonella you still have to find out if it is in the food that you have. Dogs can get salmonella from a lot of things not just from food, it may just be coincidence. You seem to be avoiding the big question or is that just your assumption? You are really not showing them anything or teaching them a lesson by making them wait, they just closed your case and moved on. How do you know that it is thousands or is that just another assumption based on what you have heard.
Obsfucation on 09/15/2010:
Can anyone affirm that the FDA tests and regulates pet food? I am having a little problem with that concept.
Starlord on 09/15/2010:
I sympathize with your case, but as with anything else. you have to have proof. Your saying so does not make it so. You have been given good advice, let your vet consult with P&G. I am sorry, but you're building your entire case on hearsay and conjecture, and you will last in front of a judge all of maybe three minutes. You have to have evidence, and the FDA statement may have nothing to do with your case. As the owner of service animals myself, I would see that the people fielding the complaints had all the evidence, and not hearsay, to provide the best answer for my animals.
raven2010 on 09/16/2010:
Yes, the FDA regulates pet food, Obsfucation

http://www.fda.gov/animalveterinary/products/animalfoodfeeds/petfood/ucm2006475
tea42 on 09/29/2010:
My dog a shih-tzu mix has been on Iams since she was a puppy and now she is 4. Last Tuesday she woke up panting and shacking. I rushed her to the Vet. They did a complete blood work up a urinalysis stool samples xrays. Nothing came back to say what is going on. She was prescribed Novox tramadol and a antibiotic. Over the coarse of the next 5 days being Sunday she was almost like she had not been I'll she even ate the Iams green bag kibble, first time since this mystery illness started. Monday morning all symptoms are back. called the Vet and asked for her feces to be tested for salmonella even though my dog has not been vomiting her stools are not right there is mucus in them. I need a piece of mind with this Iams issue and my dog to get better we are now trying to offering her food the vet sold us from Hill. She has not ate the Iams that is listed on the recal but something is not right hearing all these stories and my dog being so ill I hope and pray if there is something wrong with the Iams food that P&G speaks up and alerts the public
YOU say on 09/29/2010:
tea 42 -- I hope your little one will be OK. We lost our sweet boy yesterday. My boy was on the RX IAMS dogs food which was on the recall. I would never entrust my beloved pet with any PROCTOR and GAMBLE dog food product. Yesterday our Sweet Boy was lost due to complications from the salmonella and got aspiration pneumonia TWICE. So was it the Salmonella or COMPLICATIONS with the salmonella? He was fine until he IAMS contaminated and distributed the food to all us consumers. All I know is IAMS TOOK THE LIFE OF OUR BELOVED BOY and my heart is BEYOND CRUSHED - he was only 8. When I was seeking help from them they could have clearly cared less. Again, I wish you the best of luck. My other pups I have switched to Wellness Dog Food which is a HIGH QUALITY dog food NEVER recalled - unlike IAMS and P&G Products
tea42 on 09/30/2010:
I am sorry to hear you lost your dear boy:( I have 2 dogs and only one has been sick. When I heard of the recall I did research and have bought wellness also for my dogs the shih tzu is not wanting to eat but the other dog loves it so far. I am still waiting for the fecus sample to come back if it does contain salmonella I need to figure out my next step. Most importantly I need answers and my dear dog to get better. I truly am worried for peoples pets. P&G need to alert people. I will never purchase there dog food products again. I have been a dog owner for 20 years my adult life and its the only food we have ever feed any of our pets. Iams should have never sold to P&G period ! I will keep you posted of our test results for salmonella. Was you boy being treated with antibiotics?
raven2010 on 09/30/2010:
Wellness has a class action suit against it for misrepresentation of the quality, grade and ingredients in their pet food.

http://itchmoforums.com/pet-news/calif-wellness-class-action-lawsuit-anyone-know-about-this-t10730.0.html
tea42 on 10/01/2010:
have you all read these peoples story http://www.aspca.org/blog/pet-food-recall-iams.html
YOU say on 10/01/2010:
Yes my sweet bot was treated with antibiotics, anti diarrhea medications, nausea medications, the whole gamut. I had 4 dogs and all of them got sick since salmonella is contagious. The 3 younger ones got better, it was my 8 year old who was actually eating this food that passed away. Something needs to be done about IAMS P&G. The Wellness Dog Food I use in the Supermix 5 (Lamb) and the other is the allergy one (Duck) and never had one problem with this food. It is a high quality food. I researched all of them and short of making the food myself the one I feel the most comfortable about. I sure hope all is well and your pups health is improving tea42. I reported the latest information about my sweet boy to the FDA. I am hoping the FDA will do something to STOP IAMS P&G along with other dog foods they produce with substantial consequences. Something has to be done about such crimes to innocent animals. Our family is beyond heart broken. P&G IAMS has the worst customer service I ever experienced in my life. When advised of what they have done -- the replied how UNFORTUNATE in the coldest and uncaring of tones! Ahhh! Clearly they don't care on a multitude of levels.
CrazyRedHead on 10/02/2010:
So the official diagnosis from the doctor was salmonella. I'm so sorry that this happened. I don't own a dog but my baby is my kitty, Waffles. I think they make IAM's for cats to.
beach2 on 10/03/2010:
A few weeks ago we purchased a new bag of Iams proactive mini chunks dry dog food (in the green bag). Late last week I noticed that my dog was having loose bowls. I didn't attribute it to anything serious and fed him some pumpkin, which is a common remedy. I felt something was just not right with him, and I watched him for a few more days. He started panting for no reason and then his diarrhea became very bloody. I was horrified!! We immediately contacted the vet and took in a stool sample. The vet found no parasites, but said that the amount of mucous/slime in the stool was a result of an inflamed colon which most likely indicates a food problem. At the same time, I started doing internet research and saw recent identical stories to mine after dogs had eaten the same Iams dog food!! I\'m also reading that some dogs have died! Also, one owner put their dog down, before they knew it was the Iams, because they couldn't bare to see their dog suffering. I only want to get the word out there that there is something very WRONG with this food so that other dogs/owners don\'t have to go through this.
We went through stress and grief of witnessing our dog suffering. Our dog was very sick and we feared for his life. We hope he is 100% OK now, but we will never know if there is permanent damage which may have shortened his life. WHY ISN'T THIS ON THE RECALL LIST!??
CrazyRedHead on 10/03/2010:
The doctor did say it was salmonella, didn't he?
Tanya Pineda on 03/27/2012:
We had lost one of our dogs back on Feb 13, 2012. We were feeding them Iams Mini Chunks (the green bag) and he had symptoms like that of parvo. He was 2.5 years old so we thought parvo might not have been the reason he got so sick, so we checked out consumer affairs for Iams and found SO many stories that were similar to ours. We had another one of our dogs that started to show the same symptoms as Booger. Thinking now that it was the food we took the rest of our babies off Iams and I am thankful to say that they are all still living. I still have some of the food and want to get it tested if it isn't too late. I want to PROVE that Iams KILLED our precious Booger. RIP baby boy. We love and miss you lots!!!!
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Live mice with every bag for last 4 months
Posted by on
I keep my dog food in a plastic waste basket with a spring loaded lid. We are very careful to NEVER leave it open. For about 4 months now, I have been finding live mice in the dog food. I have been feeding them Iams for years but that too will stop with this bag. I have noticed no mouse droppings in my garage. Simply finding the mice in the food container. How many people have found this problem?
     
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olie on 09/08/2011:
Your mice have found a convenient food source. Right now, during the warm months, they're going in, grabbing food, and leaving.

In the winter, I'm sure you'll find droppings and other signs of live mice in the entire garage, not just the dog food container.

We keep our dogs' food in the house, also in a plastic containter. But no spring-loaded lid. I'm sure a super-motivated mouse might be able to get inside(if he could get past our 4 Miniature Schnauzers).

Do you put the whole bag into the waste basket, or do you pour the contents in? If you leave the food in the bag, it is possible that there are mice in the bag when you bring it home from Sam's Club. Ick. I'm not sure how big a hole a mouse needs to get into a bag of dog food.
old fart on 09/08/2011:
ALIE A mouse only need a quarter inch to wiggle into a container... how tight is the seal on the lid?
Anna Molly on 09/08/2011:
I doubt IAMS is shipping live mice. Sam's Club might be the culprit, maybe try buying IAMS from somewhere else? If you still have the same problem...might want to look into getting pest control for your home.

olie on 09/08/2011:
I was trying to dance around that, Anna Molly. OP should try another source.

I'm not sure how much one would save by purchasing at Sam's Club. But to me, it would be worth the price not to worry about encountering critters when I feed my dogs.
trmn8r on 09/08/2011:
1/4" is the number I use. I always check dog food bags for openings, but not because of mice!

My guess is the mice came from the garage. I don't think the mouse would stay in the bag all the way from the store shelf to the garage.
At Your Service on 09/08/2011:
"I have been finding live mice in the dog food. I have been feeding them Iams for years"...That's nice of you, but I bet the mice could survive on something a little cheaper. On the other hand, if they're really cute...
grandma005 on 09/09/2011:
Last year there was a recall on Iams dog food. A lot of dogs got sick and cost a lot of money in vet bills. Some of the dogs died. It is very likely that the mice came with the dog food. Please throw the food away and go get a brand that is made in America today. I am serious. Stay away from Iams dog food.
grandma005 on 09/09/2011:
Please read the next review on Iams.
grandma005 on 09/09/2011:
10/2010 Found Dead mice in dog food review.
GenuineNerd on 09/09/2011:
The mice weren't likely to come from Sam's Club (or the Iams factory) if there are no chew holes or other damage to the bags when the dog food was purchased. Most likely, the mice got in your garage from somewhere, and somehow got in the trash can that you used to store your dog food. Remember, a mouse can get into a hole the size of a dime, and there could be a small gap in that spring loaded lid where a mouse can get inside.
Nohandle on 09/09/2011:
I'm not really sure what you mean by a spring loaded lid. One that will pop back into place? I don't keep anything in my garage that could be edible, as far as pet foods, but sometimes the old fashioned manually seal the top might work best as long as all four sides are carefully sealed each time.

I have a very small dog and have to buy her food in a larger size bag that will last a good long while. I store each new one in my chest freezer in the storage room. Everyone doesn't have that option but it's a thought if you are certain rats aren't coming in the pet food.
Nohandle on 09/09/2011:
One other option but only if you can still find the old fashioned metal garbage cans with a tight lid fit. I have a friend with horses and their feed is stored in those cans. She has never had a rat problem period where the feed is. I guess we are back to square one. Are the rats coming in with the dog food or the way it's being stored?
Michele on 08/24/2013:
I have had this problem for last 2 bags purchased also! I too place the dog food in a sealed plastic storage bin right after purchase. Freaks me out! Been buying the dog food from Target. ..
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Dog Food Rodent
Posted by on
WALL, NEW JERSEY -- I found a dead mouse in my IAMS dog food mini chunks for adult dogs. I purchased the dog food at the A&P in Wall, New Jersey. This matter needs to be addressed.

Thank you,
Roseann
     
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killerklown on 10/25/2007:
If this matter needs to be addressed, perhaps you should take it up with Iams?
Anonymous on 10/25/2007:
Contact IAMS directly.
Good luck.
<;O)
Anonymous on 10/25/2007:
You wouldn't be complaining if it were in a bag of cat food I bet.
jktshff1 on 10/25/2007:
my dog would love a piece of real meat in his food
beanbagbritches on 11/25/2007:
You need to post more information about this. My dog enjoys Iams adult doggie food. MORE INFO!
YOU say on 09/11/2010:
P & G Pet Food Products sold me tainted food and my dear dog is terribly sick due to this. I reported the incident to them on July 31, 2010 when the recall was announced. My dog has been terribly ill since eating this food – in fact all 4 of my dogs got sick from the carelessness of IAMS.



My 8 year old dog isn’t getting better and was hospitalized this week for 3 days and still is not improving! IAMS did THIS to him! Then to add insult to injury IAMS has the WORST customer service EVER, rude to say the very least; not to mention the poor quality control. NEVER did they follow up and get back to me. Per IAMS’s request, I gave them my vet information. IAMS never followed through as they said they would do – BIG SURPRISE from such incompetent of an organization. After calling them yesterday and advising them of EXACTLY what they did to my beloved dog they became even more rude and uncaring. I advised them I was contacting the BBB, the States Attorney’s office and the FDA. Well guess who called me today? IAMS! Since I rescinded my authorization to speak to my vet they try to intimidate me! They tell me if I won’t give them the authorization they are closing my case. They won’t of course if I give in to them. WHAT IS THAT? This is how you run an organization? They had the opportunity to contact me, and my vet, for over 30 days and they did NOTHING. Now that I made good ON MY WORD of what I was going to do before my eyes closed for the night they call me back and tell me I do this or they do that. My vet is not even involved anymore. I was referred to specialists AFTER my dog has ended up with Aspiration Pneumonia since he was so violently ill from consuming the contaminated food IAMS distributed. I absolutely adore my dog, he is a therapy dog and now look what they have done. Then to intimidate me? What is that about? They should have contacted me when I so desperately was seeking help from them. Now that I did as I promised in notifying the FDA, The BBB and States Attorney’s office as well as consumer affairs – they call! CAN YOU BELIEVE THIS -- what type of business are you running? I have not asked for 1 cent from IAMS in reimbursement for the over $5,000 in medical expenses I have incurred at this time. Honestly, their money is BLOOD MONEY in my opinion. Then to tell me if I did not grant them a medical release at this time to speak to my vet, they were closing the case. I asked for them to give me a good reason why? How does this help me at this time? I needed that 1 month ago. Well they want to hear what my vet has to say. Yes, IAMS is really concerned about my pet – they want to cover there BUTT – that is what it is about. Too bad IAMS, my records will be sealed and used for the appropriate parties at the appropriate time. I DO NOT need their threats while in the middle of my pets medical crisis – which IAMS caused. No – I won’t be intimidated by such SCUM – I did not give in and they told me they closed the case! Clearly having the case open has been of absolutely no benefit, but I will see what the rest of the organization has to say about this. I do have the information on who called and stated this to me.



IAMS showed not one ounce of compassion for the situation they created. I advised them yesterday that before I closed my eyes that evening; I will have all parties notified and I did. My medical records are not their business any longer – when I feel it is appropriate, that information will be released. I want this company to have to be accountable and responsible for the damage they have done to so many families. No, I don’t want their dirty money – it is BLOOD money literally, for the loss of so many beloved animals.



As stated my dog has now been hospitalized for 3 DAYS; now the complication developed of Aspiration Pneumonia because he was throwing up so much thanks to the distribution of salmonella within the food. IAMS distributed TAINTED food to thousands of consumers. My pet was healthy prior to consuming this food. P & G claims this is a voluntary recall YET the FDA found salmonella within the plant for the prescription dog food which our dear dog was on. P & G (IAMS) claims that it is voluntary -- what choice is there when the FDA FINDS IT and tells them?



IAMS acts as though no pet has been affected through the customer service area. IAMS takes NO OWNERSHIP over the damage they have caused. I received a stinking check for the price of the food from IAMS. WHO CARES, I want my dog HEALTHY. I have spent THOUSANDS of dollars in medical care since this happened and I HAVE NOT asked for a penny from them for it. I expect ACCOUNTABILITY and PROTECTION TO the consumer and our dear pets from such incidents. Our pets count on us, then to have these IDIOTS from this organization sell tainted food and not be accountable? This is Unacceptable! All I want is my dog healthy again (how I am hoping for that and doing everything medically possible to achieve it).



IAMS has demonstrated ONCE AGAIN the GROSS INCOMPETENCE they are capable of. This is now the second time they did this to our beloved animals. It was in 2007 they also had to "RECALL" dog food they MANUFACTURED and DISTRIBUTED! When I surfed the internet, I see 1,000's of Pet owners are going through the identical problem I am with their loved pet who CONSUMED IAMS VET FORMULA since July 2010, despite IAMS claims to the contrary.



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