DURHAM, NORTH CAROLINA -- I went for a consultation and ended up buying a package to treat 4 areas. It was more expensive but they told me that medical and experts will be available all the time and I will be safe there compare to other Spas. After the 1st treatment I got burned in 3 of the 4 areas. I called several times and email them until they give me a time for a consultation. They didn't give me a solution to my problem (I had to go to a dermatologist) and they said that maybe Laser was not for me. I suffered the burns for almost 3 weeks. At the time of canceling the agreement they charged me full price for the treatment I got. This place is a scam! Stay away.
DURHAM, NORTH CAROLINA -- I went for a consultation and they offered me 9 treatments in a package. After the 1st section I have a bad reaction and areas were burned. I had marks, a rash and pain for almost 3 weeks. I went back to the office so they can see the scars I had and they only told me they had never seen such a reaction and they didn't give me a solution. I said that I was afraid to get treated again and they told me that I have to pay the full amount for the treatment I had. They were rude and they didn't care about my health only about the money. Really sad!!!
ROCHESTER, NEW YORK -- Everything started our great. My first treatment I saw a good amount of hair go away about 30-40%. After that treatment the next couple of treatments I didn't see a difference in loss of hair. I asked them why there was no loss and the very rude nurse that I had told me it was blonde hair that was never going to go away. Now yes I am blonde but my underarms were always black hair. When I had them check my hair before I even signed my papers they said they could do it all with no problem.
Now all of the sudden I have blonde hair that won't ever go away. It's not like it's just a couple of hairs it's about 30% of my underarms!!! My time was up with them and they told me there was nothing they could do for me and I can't get any money back! If I had known that after a couple laser treatments my black hairs would turn to blonde and then never go away I would have not spend the $1000, yes a $1000 on my underarms. It was the biggest waste of money I have ever spent! Now on top of it I have nothing to show for it and have to shave just like I did before! Very pissed off customer!!! Would never recommend them to anyone!
SAN ANTONIO, TEXAS -- I have blonde hair and I was told that the treatment would work for me because my blonde hairs had dark roots. I would not have paid the outrageous price if I was told that the laser would not work on blonde hair. I was also told that any "touch ups" would be free. After 12 treatments (the original 9 plus 3 "touch ups" that I did not pay for), I was told that I now have touch up fees. And I am now being told that the laser will not completely get rid of my blonde hair. It is also very annoying to have to wait 3 months if you ever have to reschedule an appointment.
GATDEN CITY -- I like to inform anybody who goes with this company to be aware. Despite their highly and non competitive fees you will see minimal and temporary results. I have been getting treatments for the past 3 years and have spend thousands and the results are not even noticeable and minimal. At the initial consultation they assure you results and they are friendly and professional, but that also changes when they have your money and commitment, also be extremely careful about their deceptive maintenance fees which they told you to be lifetime guarantee.
You still pay as much as the original fees. The staff is another issue they act friendly when you sign up but after that they are non responsive and rude if you have the slightest issues regarding your treatments. After so many treatments all they have to say regarding the non effectiveness of treatments is 'those areas are hard to treat." My question is "so why do you take my money knowing the areas are hard to treat?" They are plenty of companies with much less fees and more updated machines so don't fall by their phony advertisement and phony sales.
TAMPA, FLORIDA -- I always heard about Ideal Image on the radio but as with most things I was very skeptical. I decided to call and take them up on their free consultation at one of their many locations. Upon arrival I was offered one of several available beverages and greeted by friendly caring staff members. I didn't wait long..... under 5 minutes before I was greeted by **, the sales consultant. I thought I was in for someone nonstop pressuring me but to my wonderful surprise it was nothing like that. I had no idea what to expect so I did not have questions at first and that was OK. I was given a tour around the facility.
I was taken to the room where the procedures take place and was shown everything in the room and what it is or could be used for. After my tour we went back to her office and she asked if I had any questions. By that time I had quite a few. It didn't bother her at all. She was very knowledgeable and patient as I asked very important questions and some pretty silly ones. Once my questions were answered she asked some non-invasive questions about me to find out what services I would benefit from. I felt so comfortable and was treated like their only client. I signed up right away.
I am a single mom in between jobs right now and have the worst credit score in the world. I had no idea how I was going to be able to afford this. ** went above and beyond to help me out. I was able to qualify for credit to help with their already low prices. I got my first treatment before I left that day. It was not painful and the whole procedure took less than 10 mins. When I was done I made my next appointment for about 2 months later. I was told that I might see some hair loss after the first treatment but it might also take a couple times.
About 2-3 weeks after my first treatment I have next to no hair. I don't have to shave or tweeze and I haven't even gone to my second appointment yet. The entire experience from the second I opened the door till long after I left the office has been absolutely amazing.
SOUTH WINDSOR, CONNECTICUT -- I've always been annoyed with the hair on my upper lip and between my eyebrows, known as the glabella. I've spent my life, until recently, bleaching, waxing and plucking. Bleaching was the cheapest but my skin reacted to it and I would have a bright red upper lip and glabella. It's been an expense and an annoyance. More recently a friend told me about Ideal Image who was running a deal on their laser treatments. She had just met with them and suggested that I go check them out. She knew that I had always found contending with the bleaching, waxing and plucking frustrating and expensive.
I was reluctant at first with the idea of having lasers used on my skin but decided to met with them and see what they had to say and learn more about the technique. I had my consultation and was met with a very friendly and informative staff. They explained how the laser hair removal worked. During the consultation I also made the decision to have my underarms done. I had previously had ingrown hairs that had become infected and had to go through the painful process of having them lanced.
The upper lip and eyebrows were purely cosmetic but having my underarms done was going to be to eliminate a very painful and potentially dangerous situation. I signed up. The cost for my eyebrows, upper lip, chin area and my under arms was around $4,000 and a small cost for numbing cream, $10 - 30 dollars depending which you choice.
I was anxious on my first visit but that was met with a warm welcome and reassurances by the staff. The laser removal technician told me step by step what she was going to be doing. All through the process she would check in with me to make sure I was doing OK. I didn't find the process painful. You would get a quick zap when the laser was used but it was just that quick. There were certain areas I would feel a little more than others but I found it not to be anymore painful than waxing.
I can't say enough about the staff at the Ideal Image in South Windsor they have all been friendly, knowledgeable and professional. I would strongly recommend the laser hair removal with Ideal Image to anyone who has been annoyed with the prospect of getting rid of unsightly hair.
SOUTH WINDSOR, CONNECTICUT -- Ideal image in South Windsor has great staff that is very friendly, professional and knowledgeable. I am very pleased with the service I have received from them. Right from the beginning they walked me through the process of laser hair removal, what to expect, and the length of time. My appointments are always on time, no waiting! After 2 visits I could already see a huge difference. I am at 6 treatments now and don't have to shave anymore! I still have 3 treatments left, just to make sure we have gotten all the different hair cycles. I would highly recommend calling Ideal Image, I couldn't be happier with my results!! Thanks guys, you're the best!!
AUSTIN, TEXAS -- Overall this company is a scam. Pros: everyone is friendly and polite. Nurses who perform the procedures are very helpful, knowledgeable and concerned for your comfort. This may be why I was lured into giving them my money.
Cons: their business model rips off the customers. I'll explain. Customers ("guests") pay for all treatments up front and you sign a contract with them binding you to it. They have your money. You will get an initial appointment but appointments after that will become harder to obtain. Trust me, I have said "any day and any time" to schedule an appointment and there are NO appointments available at all. ZERO. I have not been difficult to accommodate. Yet they continue to advertise specials to bring in more customers that they can't treat. Take the money and give nothing in return appears to be their motto.
If I knew how difficult it was to get appointments I would have shopped elsewhere. They are overpriced to begin with. BE AWARE! And go to another laser hair removal shop. Candela laser machines are not exclusive to Ideal Image. I'm here to warn every possible new customer to go somewhere else.
AUSTIN, TEXAS -- Like everyone else out there, I was always opening up the groupon, and living social deals, and jumping on the "fantastic deals." I bought one laser hair removal deal, only to find out that they didn't have the machine yet!!! They were trying to get some money together to get a gentle laser machine. They had an IPL machine that they said that could treat me with if I didn't want to wait till they had the right machine. Guess what, they still don't have the machine yet!!! I don't know about you, but I love a good deal, I paid $200 for nothing!!! A. K.A. "Sucky deal!!!" I fought it and got my money back, but I'm not wasting my time again for false deals.
I finally broke down and called Ideal Image. I had heard from my friend that they were pricey, but they actually have machines and they work! The girl who did the consultation was really nice. I wasn't comfortable about my hair issues. She introduced me to the nurses that do the treatments, explained how everything works, showed me the machines and had the nurse come in to see how treatable I was.
I found out that I was not a candidate for the area that I wanted to treat. She said that there was no way that they will treat something that would have poor results. The other place told me that I would have great results! The other place just wanted my money! They didn't care about me at all! What jerks!
Well, this story has a happy ending. Well, almost.... I still have hair on the area that isn't treatable. But, I am LOVING the treatments that I have started with on my bikini and underarms with Ideal Image!!! I am on my 4th treatment, and the hair is soo thin and with each treatment, there is less and less hair left! I know that they are more expensive than the cheap places, but I wouldn't go anywhere else. With the monthly payment plan, it is actually about the same price that I was paying for waxing anyway.
Please call them and listen to what they have to say! Ideal Image will honestly let you know if you are not treatable, and if you are treatable, you will love not having to shave!!!