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4.4 out of 5, based on 59 ratings and
99 reviews & complaints.

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Ideal image charged me $6500 and I have not had any services
Posted by on
BOCA RATON, FLORIDA -- 1)I did not authorize Ideal Image to charge my Care Credit account $6,500.00.
2)I have not received any services of any kind, nor have I scheduled any appointments for treatments.
3)I did not sign a contract binding me to no refunds, nor was I told or shown any policy stating that I could not receive a refund.
4)I was misled by Ideal Image. I was led to believe that signing a sales draft for Care Credit was acknowledging the credit approval with Care Credit of $6,500.
On 6/08/07 I verbally agreed running my credit to see if I would be approved with care credit for $6,500(the amount of what it would cost to have the laser removal). I was approved for $6,500. Kristen Martilini sent me a fax (4 pages including the cover page) pertaining to the areas chosen for the laser removal, along with a sales draft of a $6,500.00 line of credit that had been approved for my procedure and a pre and post treatment instructions. I was misled into believing that the sales draft required a signature to confirm my line of credit with Care Credit. I was not made aware that Ideal Image would run any charge on my care credit account, let alone the full amount of $6,500.00 before any appointments or treatments had been made.
Due to unforeseen circumstances over the weekend, I decided I did not want any treatments to be done.
I called Ideal Image and spoke to Kristen about my situation and asked that the line of credit be cancelled as I was no longer interested in having any procedures done at this time, and if she would please make sure this did not affect my credit(referencing the three credit bureaus)
Ideal Image had denied a full refund. Their only option was to give me a full refund and transfer the $6,500 to my husband’s credit, which would leave me with no refund at all. This was not an option for me. Kristen implied that there was a contract involved which I was legally bound to. I explained to Kristen that I have not signed any contract, and I should be entitled to a full refund. Kristen told me that everything I signed (The above 4 pages) had a no refund policy. This was a false statement; there was no paperwork that I signed that stated anything about a no refund policy or any agreement between myself and Ideal Image.
A colleague of mine called Ideal Image as a potential client. She spoke with Eron. She asked Eron about Ideal Image’s refund policy and asked if every client has to sign a contract, Eron told her that every client has to sign a contract. If this is the case then where is my signed contract?
I requested a hardcopy to be faxed to me immediately as I did not authorize my signature on any legal documentation binding me without a refund being possible. The alleged binding "contract" was not shown to me before this dispute arose and my signature is not on this document.
I reviewed this document and was immediately aware that Ideal Image drew up their own contract adding my name within, binding me to their company and denying me of a full refund.
     
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Hugh_Jorgen on 2007-07-26:
Well if they don't have your signature on a contract it sounds like lawyer time. If they forged your signature on a contract, then it's district attorney time and time to go for criminal charges as well. Best of luck.
trumania on 2007-07-27:
Sounds like that 4 page fax with the 'sales draft' (sales implies purchase) that it was included in there. You signed it.

It probably said something like "I agree to follow the terms and conditions of the credit line". etc.

Banks do this as well. When you sign a Master Account Agreement with them (usually 1 page) it says specifically "I agree and accept the terms and conditions established in the Account Rules and Regulations".

So if you sign it, you sign saying you agree to that. *shrugs*.

I would recheck the four page fax to see what exactly it said and what EXACTLY did the sales draft say. Sales drafts are just another pretty phrase for receipt.

I would have also called to verify or at least signed the paper in person. It's never a good thing to sign it alone when you can't ask questions.
dani15 on 2007-07-27:
the sales draft has nothing on it at all. its just like a receipt when you go to a store..
I never saw the contract until they sent it to me, after I asked them for it. That’s where the typed my name. My signature is not on anything that is binding!

heyred on 2008-06-02:
Your signature is not on anything? What does "My signature is not on anything that is binding!" mean? The Care Credit receipt is binding.
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Love It. . . So Far!!!
Posted by on
Rating: 5/51
DUNWOODY, GEORGIA -- Well, after YEARS AND YEARS of using shaving cream and razors, getting dark and nasty razor bumps, I finally said this is it and I needed to do something about it real fast. I called, made the consultation appointment and got a great deal since it was the 50% off services and I thought why not give it a shot! Although in the back of my mind I was still skeptical, I went ahead, signed on the dotted line and got my FIRST treatment that day. Well that was almost three weeks ago. In the first week of treatment, I still had to shave some, and noticed that with one pass through with the razor, the hair would disappear. Now it's three weeks later, and I barely have to use the razor AT ALL!! I mean BARELY!!! I've had to use it ONCE this past week.

My second treatment will be on the 8th of July and I am VERY anxious to see how much improvement I will get from this treatment since the first one was pretty good. Note to self... ORDER THE NUMBING CREAM CAUSE THAT STUFF HURTS!!! >.<
     
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My Self-Confidence is Back!!!!!!!
Posted by on
Rating: 5/51
LITTLE ROCK, ARKANSAS -- This Ideal Image in Little Rock, Arkansas is so great!! From the first day I walked in, the staff has been so wonderful and made me feel at ease. I was nervous about doing this, but they all calmed my nerves, and now I love coming for my treatments. They have always been professional and courteous treating me with modesty. I also have started the bikini laser treatment, and I must say that my husband is loving it. LOL!! I have completed my facial treatments, and they have truly worked. Now, I am not self-conscious about being in front of others. I used to hold my hand over my chin when out in public, so that it covered up the hair. Now, I can go out with confidence. Thanks to Ideal Image, I have an extra smile on my face, and so does my husband.
     
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Amazing Experience!!!
Posted by on
Rating: 5/51
GARDEN CITY, NEW YORK -- My experience with the Garden City Ideal Image has been nothing but helpful and enjoyable!! My initial consultation with Maria was so informative and made me so eager to get started!!! When I finally got treatments I didn't start seeing hair for months, I have had a total of 5 treatments and I haven't seen any regrowth!! Whenever I walk in the guest services girl Ashley is always so welcoming and friendly, she always talks to me about my son and always seems to remember when I went on vacation! The nurses are very nice although I have had 5 different nurses for my 5 different treatments. They are so lovely and caring there I honestly can say money well spent!!!!
     
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Ideal Image Is Amazing and Changed My Life!
Posted by on
Rating: 5/51
GARDEN CITY, NEW YORK -- The staff and services at Ideal Image are incredible! The healthcare professionals and guest services are very friendly, accommodating, and highly knowledgeable. I am nearing the end of my hair removal journey and love my results! It's unfortunate to read reviews dictating this company's services as a scam. I am proof it is not! I have been with them for a year and a half and at least 90% of my body hair is gone. I practically laser my entire body so that's massive success for me. The process requires baseline patience and intelligence. Laser hair removal is safe and effective but it takes TIME to see results. Patience is a virtue. I myself am a Pharmacist and am blown away by their patient care and exceptional knowledge base. I highly recommend Ideal Image at Garden City for those struggling with unwanted hair. Ideal Image is the permanent solution. They are the BEST there is!
     
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Lala on 2014-04-10:
I felt the same way as you. I should have done my research before I fell for it. Sure you'll see results during your treatments. After your treatments, totally different story. I now understand why they say in the advertising "You will never have to wax, tweeze, or shave again...". It's not because after the treatments, all the hair will no longer grow back but that you can get re-treated by them, but of course you will have to pay. WE WERE MADE FOOLS!
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Amazing results
Posted by on
Rating: 5/51
LITTLE ROCK, ARKANSAS -- From the moment I walked in the office in Little Rock AR I felt like they all really cared about me. I had my first treatment on 11/09/2012. I seen some results but nothing would compare to the results I have today 01/21/2014. It has changed my life completely. I have now have no embarrassing facial hair and cut all my hair off and wear it with confidence. If it wasn't for Ideal Image I would still be very self-conscious and hide my face behind my hair. They have saved me and I would highly recommend this company to everyone looking to have laser hair removal treatments.
     
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Scam
Posted by on
Rating: 2/51
SAN ANTONIO, TEXAS -- I have blonde hair and I was told that the treatment would work for me because my blonde hairs had dark roots. I would not have paid the outrageous price if I was told that the laser would not work on blonde hair. I was also told that any "touch ups" would be free. After 12 treatments (the original 9 plus 3 "touch ups" that I did not pay for), I was told that I now have touch up fees. And I am now being told that the laser will not completely get rid of my blonde hair. It is also very annoying to have to wait 3 months if you ever have to reschedule an appointment.
     
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Mascarenas_p on 2014-01-26:
I feel so scammed by this company. I have brown hair and was told I was a perfect candidate. 9 treatments later they tell me my hair has a reddish tint to it and there isn't anything they can do. Almost all the hair has come back in three months, more will come I'm sure. What makes me furious is that they should have known this before they started, they probably did, they just wanted the money. I paid 4,800.00. I don't want anyone else to spend thousands for nothing. If you have even the slightest red or blond tint, don't go. Don't believe what they say. Also if you are going thinking it's less painful than waxing, it isn't. It is extremely painful. They are so dishonest. Don't go unless you have thousands to gamble with, and be prepared to lose it all
Mariam Alavinejad on 2014-05-07:
I was scammed and lied to. They said it was lifetime guarantee and I wouldn't have to pay after I signed up for the initial plan. BIG LIE! I paid $5000. Have received about 50% results and now, after 9 treatments, they want to start charging me $100 per treatment. IT DOES NOT WORK.
I want to sue. This company is fraudulent.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Non Effective and Non Responsive Staff Regarding Your Concerns
Posted by on
Rating: 1/51
GATDEN CITY -- I like to inform anybody who goes with this company to be aware. Despite their highly and non competitive fees you will see minimal and temporary results. I have been getting treatments for the past 3 years and have spend thousands and the results are not even noticeable and minimal. At the initial consultation they assure you results and they are friendly and professional, but that also changes when they have your money and commitment, also be extremely careful about their deceptive maintenance fees which they told you to be lifetime guarantee.

You still pay as much as the original fees. The staff is another issue they act friendly when you sign up but after that they are non responsive and rude if you have the slightest issues regarding your treatments .After so many treatments all they have to say regarding the non effectiveness of treatments is 'those areas are hard to treat" My question is so why do you take my money knowing the areas are hard to treat. They are plenty of companies with much less fees and more updated machines so don't fall by their phony advertisement and phony sales.
     
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Mike C on 2013-08-13:
Hauppauge----- And this is the Ideal Image at Garden City Long Island? I go to the one in Hauppauge!! Everything has been fine with my appointments and treatments till last week when I know and believe the laser was not used the right way on my upper legs. The lowest setting possible was used on upper legs when it was my 5th overall treatment for that area and no reason for it to be set at the lowest setting where I felt no pain, no burning hair smell and my skin never got red or hot like its supposed to! Plus it was my 4th technician overall who treated me in a year. Just hope my last experience was a fluke and maybe she set it to that low setting since I was supposed to get full legs done and lower couldn't get done because I got a tan on them and maybe she figured not to advance the upper legs part too far ahead of the lower legs or something. I'll soon find out next week when I get my chest/abs done to see if a trend continues or not
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StarStarEmpty StarEmpty StarEmpty Star
Total Rip-Off!
Posted by on
Rating: 2/51
BOCA RATON, FLORIDA -- I originally chose Ideal Image over the million other laser hair removal centers because they state to have a 'Lifetime Guarantee.' So, you could only imagine my shock when after spending $3,000 for laser hair "removal" of just my bikini area, to find out that after the 5 sessions, I still had hair and that I was expected to pay MORE money each session thereafter in order to 'Maybe' have it work this time!?! Caution: READ THE FINE PRINT OF THE SUPPOSED 'LIFETIME GUARANTEE!'.

They totally make it sound different than what is in actuality. I found this procedure to be a complete rip-off of a lot of money for something that did not even work. I do not recommend this totally over-priced laser center!!!!!

I suggest to shop around and find a laser center that speaks the truth and doesn't over charge like Ideal Image.
     
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Old Timer on 2013-05-01:
Laser hair removal has zero effect on gray, red or light colored hair.
Chaparrita on 2013-05-01:
Really? Old timer, you sure are smart.
Old Timer on 2013-05-02:
Really, that's what I am told.
madconsumer on 2013-05-02:
very helpful review, and voted a such!!
onlooker on 2013-05-02:
Places I've been or taken people to, inform potential clients about the color issue. One place had very 'low settings' ? laser strength vs injury to pale skin.
It is good to hear the other side of the glowing Ideal Image comments. Something is not right for that consumer.
trmn8r on 2013-05-02:
I remove my hair with old technology - a Howizter. Takes off the hair and stubble in one huge flash.

Old tijmer is right on top of things, as usual.
Alain on 2013-05-02:
A "Lifetime Guarantee" for any product seems to be valid only if the "lifetime" they're referring to is that of a hamster.
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StarStarStarStarStar
Best Customer Service Experience EVER!
Posted by on
Rating: 5/51
AVENTURA, FLORIDA -- I had to take the time to write this review. I received superior service from Veronique [snip] and Stephanie [snip] over at the Aventura office for Ideal Image.

From the moment I walked in to the moment I left I was treated superbly. I was a past guest and had made my payments but never went to the treatments (I know, ridiculous). So when I came in (mind you, as a walk in with no appointment), Vernoique helped me find my paid credit (which was honored)and gave me a full explanation of all of my options. She was pleasant, sweet, well informed and an utter joy to speak with. I was going to leave (I didn't have an appointment made) but Veronique found that Stephanie had an open spot from a client who cancelled.

Immediately Stephanie took me in and also was an absolute joy to speak with. She made me feel completely comfortable about my treatment options and advised me towards the best course of action. She worked out the payment plan I wanted and kept it exactly to my comfort level where I could easily afford.

These two women are a complete asset to your company and deserve complete recognition and praise for their amazing work! I'd also recommend a pay increase for these two ladies ;) because whereas you can find other front desk receptionists or consultants, finding ones with their positive attitudes and dedication is a rare find. Thank you :)
     
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