Ideal Image - Page 3

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4.3 out of 5, based on 62 ratings and
102 reviews & complaints.

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Don't Waste Your Money. Don't Trust What They Tell You
Posted by on
AVENTURA, FLORIDA -- I am writing to express my extreme disappointment with the results or lack of same from the treatments I received at the Aventura Ideal Image.

When I had my first consultation I was assured that I was the right candidate to obtain excellent results, etc, etc and that the treatment would be:

1-PAINLESS.
Only if one enjoy being tortured or is into S&M to consider the treatments painless. Few times I had to ask the technician to stop and give few seconds between zaps because it was just too much pain. Upon reading several complaints about Ideal Image I later learned that there are ways of treating sensitive areas that can be less painful.

2-PERMANENT HAIR REMOVAL
Only between my toes! I have more hair than before. I have hair growing in places that I had a peach fuss before. Now it is either shave it or wax it. I went in with one particular area on the chin with 5-6 stuburn hairs and now I have my neck full of dark hair to deal with. Whenever I complained about it, the technician said that by the end of the treatment I would be free of all the hair. Another technician told me that sometimes when one area is treated it stimulates other areas. The way to deal with it is to apply ice immediately after being zapped. That was never discussed or done before and now it is just too late. I was promised to get few additional free treatments if not totally satisfied.

3-FULL SATISFACTION
Totally opposite! Upon my LAST treatment I was asked by a very professional technician if I had cancer. When I told her that I have skin cancer I was told that I could no longer be treated. I left and was told that someone would call me to discuss the matter.

4-CUSTOMER SERVICE
I received a call from Lisa days later telling me that I no longer could be treated. When I asked her about being reimbursed for whatever treatments might be left or for all the hair that now I was told that she was waiting for headquarters to get back to her and that they take a long time to take care of these matters. I kept calling and calling and only when I contacted headquarters directly via email chat I started to get results. I got a call from David Cruz and shortly after from Michelle Woods.
Ms. Woods told me that I had used all my treatments and I could no longer be treated due to my condition. I told her of my dissatisfaction with the end results and again was denied any sort reimbursement since now I am left with more hair and no longer can be treated for it. I asked her to send me the confirmation of her decision in writing and she said she would not put anything in writing.

Unfortunately now that it is too late I started surfing the web and found several of the same types of complaints and wonder what was the end results of those complaints.


     
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Manipulators
Posted by on
SAVANNAH, GEORGIA -- I went to Ideal Image because I heard that they had a 50% discount during the month of October. I went in just for a consulation and ended up agreeing and signing up for $2,700.00 worth of treaments. The sales person was pushy and did not seem to care about my situation. She was almost mad when I told her I could not afford more and at first said it was too late bc she had already got me approved for $3,800.00 worth of treatment. Finally she took off one of my areas after I stressed how unrealistic it would be for me to pay that much. In the deal she explained to me that I would have 2 years to pay off my treatments so I would make monthly payments of $113.00. When my first bill came it it said I only had one year to pay it off or I would suffer a 16% interest fee. I called her up expecting her to tell me it was an error and she would fix it. Instead she told me that technically I could pay it off as long as I like and I would only have a small interest rate and that she never said 2 year no interest. I told her there was no way I would have agrred to pay that off over only one year. She then said that if I hadn't been okay-ing everything with my boyfriend (we share our bills and expenses) then maybe I would have heard her correctly and it was part of her "ethics" to let customers leave without know what they've agreed to. I am beyond disappointed with this company and the sales person. On top of everything else, I've spoken with other people hwo have had laser removal done from other companies and they have told me that what I am paying (supposedly at half price) was more than what they paid at full price. Do not do business with this company, you will get ripped off. The only positive thing I have to say was that during my 1st treatment the technician was amazing, nice and caring. She had a far different attitude than her co-worker.
     
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Anonymous on 2009-12-06:
"The only positive thing I have to say was that during my 1st treatment the technician was amazing, nice and caring. She had a far different attitude than her co-worker."

That's because the first employee is in sales and works on commission.
MaggieMcT on 2009-12-06:
Didn't they have any paperwork on this agreement? If the salesperson had to get you approved, you probably had to sign something.
Sugar1Sav on 2011-05-26:
The technician must be gone now because they are baaaaad. Seems like all the good ones are gone.
Sassygirl on 2014-01-24:
They are Physician Assistants and Nurse Practitioners not Techs. And don't work on commission.
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Ideal image charged me $6500 and I have not had any services
Posted by on
BOCA RATON, FLORIDA -- 1)I did not authorize Ideal Image to charge my Care Credit account $6,500.00.
2)I have not received any services of any kind, nor have I scheduled any appointments for treatments.
3)I did not sign a contract binding me to no refunds, nor was I told or shown any policy stating that I could not receive a refund.
4)I was misled by Ideal Image. I was led to believe that signing a sales draft for Care Credit was acknowledging the credit approval with Care Credit of $6,500.
On 6/08/07 I verbally agreed running my credit to see if I would be approved with care credit for $6,500(the amount of what it would cost to have the laser removal). I was approved for $6,500. Kristen Martilini sent me a fax (4 pages including the cover page) pertaining to the areas chosen for the laser removal, along with a sales draft of a $6,500.00 line of credit that had been approved for my procedure and a pre and post treatment instructions. I was misled into believing that the sales draft required a signature to confirm my line of credit with Care Credit. I was not made aware that Ideal Image would run any charge on my care credit account, let alone the full amount of $6,500.00 before any appointments or treatments had been made.
Due to unforeseen circumstances over the weekend, I decided I did not want any treatments to be done.
I called Ideal Image and spoke to Kristen about my situation and asked that the line of credit be cancelled as I was no longer interested in having any procedures done at this time, and if she would please make sure this did not affect my credit(referencing the three credit bureaus)
Ideal Image had denied a full refund. Their only option was to give me a full refund and transfer the $6,500 to my husband’s credit, which would leave me with no refund at all. This was not an option for me. Kristen implied that there was a contract involved which I was legally bound to. I explained to Kristen that I have not signed any contract, and I should be entitled to a full refund. Kristen told me that everything I signed (The above 4 pages) had a no refund policy. This was a false statement; there was no paperwork that I signed that stated anything about a no refund policy or any agreement between myself and Ideal Image.
A colleague of mine called Ideal Image as a potential client. She spoke with Eron. She asked Eron about Ideal Image’s refund policy and asked if every client has to sign a contract, Eron told her that every client has to sign a contract. If this is the case then where is my signed contract?
I requested a hardcopy to be faxed to me immediately as I did not authorize my signature on any legal documentation binding me without a refund being possible. The alleged binding "contract" was not shown to me before this dispute arose and my signature is not on this document.
I reviewed this document and was immediately aware that Ideal Image drew up their own contract adding my name within, binding me to their company and denying me of a full refund.
     
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Hugh_Jorgen on 2007-07-26:
Well if they don't have your signature on a contract it sounds like lawyer time. If they forged your signature on a contract, then it's district attorney time and time to go for criminal charges as well. Best of luck.
trumania on 2007-07-27:
Sounds like that 4 page fax with the 'sales draft' (sales implies purchase) that it was included in there. You signed it.

It probably said something like "I agree to follow the terms and conditions of the credit line". etc.

Banks do this as well. When you sign a Master Account Agreement with them (usually 1 page) it says specifically "I agree and accept the terms and conditions established in the Account Rules and Regulations".

So if you sign it, you sign saying you agree to that. *shrugs*.

I would recheck the four page fax to see what exactly it said and what EXACTLY did the sales draft say. Sales drafts are just another pretty phrase for receipt.

I would have also called to verify or at least signed the paper in person. It's never a good thing to sign it alone when you can't ask questions.
dani15 on 2007-07-27:
the sales draft has nothing on it at all. its just like a receipt when you go to a store..
I never saw the contract until they sent it to me, after I asked them for it. That’s where the typed my name. My signature is not on anything that is binding!

heyred on 2008-06-02:
Your signature is not on anything? What does "My signature is not on anything that is binding!" mean? The Care Credit receipt is binding.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible experience!!!!! Do not go if blonde! Waste of money!
Posted by on
Rating: 1/51
ROCHESTER, NEW YORK -- Everything started our great. My first treatment I saw a good amount of hair go away about 30-40%. After that treatment the next couple of treatments I didn't see a difference in loss of hair. I asked them why there was no loss and the very rude nurse that I had told me it was blonde hair that was never going to go away. Now yes I am blonde but my underarms were always black hair. When I had them check my hair before I even signed my papers they said they could do it all with no problem. Now all of the sudden I have blonde hair that won't ever go away. It's not like it's just a couple of hairs it's about 30% of my underarms!!! My time was up with them and they told me there was nothing they could do for me and I can't get any money back! If I had known that after a couple laser treatments my black hairs would turn to blonde and then never go away I would have not spend the $1000, yes a $1000 on my underarms. It was the biggest waste of money I have ever spent! Now on top of it I have nothing to show for it and have to shave just like I did before! Very pissed off customer!!! Would never recommend them to anyone!
     
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StarStarStarStarStar
Love It. . . So Far!!!
Posted by on
Rating: 5/51
DUNWOODY, GEORGIA -- Well, after YEARS AND YEARS of using shaving cream and razors, getting dark and nasty razor bumps, I finally said this is it and I needed to do something about it real fast. I called, made the consultation appointment and got a great deal since it was the 50% off services and I thought why not give it a shot! Although in the back of my mind I was still skeptical, I went ahead, signed on the dotted line and got my FIRST treatment that day. Well that was almost three weeks ago. In the first week of treatment, I still had to shave some, and noticed that with one pass through with the razor, the hair would disappear. Now it's three weeks later, and I barely have to use the razor AT ALL!! I mean BARELY!!! I've had to use it ONCE this past week.

My second treatment will be on the 8th of July and I am VERY anxious to see how much improvement I will get from this treatment since the first one was pretty good. Note to self... ORDER THE NUMBING CREAM CAUSE THAT STUFF HURTS!!! >.<
     
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StarStarStarStarStar
My Self-Confidence is Back!!!!!!!
Posted by on
Rating: 5/51
LITTLE ROCK, ARKANSAS -- This Ideal Image in Little Rock, Arkansas is so great!! From the first day I walked in, the staff has been so wonderful and made me feel at ease. I was nervous about doing this, but they all calmed my nerves, and now I love coming for my treatments. They have always been professional and courteous treating me with modesty. I also have started the bikini laser treatment, and I must say that my husband is loving it. LOL!! I have completed my facial treatments, and they have truly worked. Now, I am not self-conscious about being in front of others. I used to hold my hand over my chin when out in public, so that it covered up the hair. Now, I can go out with confidence. Thanks to Ideal Image, I have an extra smile on my face, and so does my husband.
     
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StarStarStarStarStar
Amazing Experience!!!
Posted by on
Rating: 5/51
GARDEN CITY, NEW YORK -- My experience with the Garden City Ideal Image has been nothing but helpful and enjoyable!! My initial consultation with Maria was so informative and made me so eager to get started!!! When I finally got treatments I didn't start seeing hair for months, I have had a total of 5 treatments and I haven't seen any regrowth!! Whenever I walk in the guest services girl Ashley is always so welcoming and friendly, she always talks to me about my son and always seems to remember when I went on vacation! The nurses are very nice although I have had 5 different nurses for my 5 different treatments. They are so lovely and caring there I honestly can say money well spent!!!!
     
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StarStarStarStarStar
Ideal Image Is Amazing and Changed My Life!
Posted by on
Rating: 5/51
GARDEN CITY, NEW YORK -- The staff and services at Ideal Image are incredible! The healthcare professionals and guest services are very friendly, accommodating, and highly knowledgeable. I am nearing the end of my hair removal journey and love my results! It's unfortunate to read reviews dictating this company's services as a scam. I am proof it is not! I have been with them for a year and a half and at least 90% of my body hair is gone. I practically laser my entire body so that's massive success for me. The process requires baseline patience and intelligence. Laser hair removal is safe and effective but it takes TIME to see results. Patience is a virtue. I myself am a Pharmacist and am blown away by their patient care and exceptional knowledge base. I highly recommend Ideal Image at Garden City for those struggling with unwanted hair. Ideal Image is the permanent solution. They are the BEST there is!
     
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Lala on 2014-04-10:
I felt the same way as you. I should have done my research before I fell for it. Sure you'll see results during your treatments. After your treatments, totally different story. I now understand why they say in the advertising "You will never have to wax, tweeze, or shave again...". It's not because after the treatments, all the hair will no longer grow back but that you can get re-treated by them, but of course you will have to pay. WE WERE MADE FOOLS!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They are LIER!
Posted by on
Rating: 1/51
RICHMOND, VIRGINIA -- They lie to you to buy the package, after you are done your hair still there and they will said oh it is gone by 85-90% like we told you. NO, they never tell you that when you buy the package. They will tell you that when it is not working!
     
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Mariam on 2014-05-07:
You are 100% correct. They also charge more money after 9 full treatments. This company needs to be shut down. I want my money back.
I've been to the OKC and San Antonio locations.
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StarStarStarStarStar
Amazing results
Posted by on
Rating: 5/51
LITTLE ROCK, ARKANSAS -- From the moment I walked in the office in Little Rock AR I felt like they all really cared about me. I had my first treatment on 11/09/2012. I seen some results but nothing would compare to the results I have today 01/21/2014. It has changed my life completely. I have now have no embarrassing facial hair and cut all my hair off and wear it with confidence. If it wasn't for Ideal Image I would still be very self-conscious and hide my face behind my hair. They have saved me and I would highly recommend this company to everyone looking to have laser hair removal treatments.
     
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