Ideal Image Consumer Reviews - Page 4

ORLANDO, FLORIDA -- OMG. From the front desk to the Consultant... rudeness is a compliment... The sales consultant raves about the service as if there is nothing better in the world. She made you think that you're getting the best of the deals when there are lots of other excellent places to go and pay way less... She pretended to tie me to a contract of 9 "touch-up" sessions (because it is policy not to sell individual sessions) for the super discounted price of $1,420 (or $157 per session)... This place is extremely expensive for the poor customer service and is not flexible to customer needs.

OCALA, FLORIDA -- I am a male and did my whole face and my whole hair outline all around (tape). I did all 8 treatments that I paid for which was around $2,000. After still having hair, they gave me 4 treatments for free and today I look worse than ever. I should have stayed shaving, it's not worth it. Now, I look terrible with hair patches on my face and still shaving. When I went back after the last treatment, they said I had to start a new contract and pay way more money $$$$$ . I really hope this business goes down the drain. Don't waste your time and money. Trust me!

DURHAM, NORTH CAROLINA -- I went for a consultation and ended up buying a package to treat 4 areas. It was more expensive but they told me that medical and experts will be available all the time and I will be safe there compare to other Spas. After the 1st treatment I got burned in 3 of the 4 areas. I called several times and email them until they give me a time for a consultation. They didn't give me a solution to my problem (I had to go to a dermatologist) and they said that maybe Laser was not for me. I suffered the burns for almost 3 weeks. At the time of canceling the agreement they charged me full price for the treatment I got. This place is a scam! Stay away.

DURHAM, NORTH CAROLINA -- I went for a consultation and they offered me 9 treatments in a package. After the 1st section I have a bad reaction and areas were burned. I had marks, a rash and pain for almost 3 weeks. I went back to the office so they can see the scars I had and they only told me they had never seen such a reaction and they didn't give me a solution. I said that I was afraid to get treated again and they told me that I have to pay the full amount for the treatment I had. They were rude and they didn't care about my health only about the money. Really sad!!!

ROCHESTER, NEW YORK -- Everything started our great. My first treatment I saw a good amount of hair go away about 30-40%. After that treatment the next couple of treatments I didn't see a difference in loss of hair. I asked them why there was no loss and the very rude nurse that I had told me it was blonde hair that was never going to go away. Now yes I am blonde but my underarms were always black hair. When I had them check my hair before I even signed my papers they said they could do it all with no problem.

Now all of the sudden I have blonde hair that won't ever go away. It's not like it's just a couple of hairs it's about 30% of my underarms!!! My time was up with them and they told me there was nothing they could do for me and I can't get any money back! If I had known that after a couple laser treatments my black hairs would turn to blonde and then never go away I would have not spend the $1000, yes a $1000 on my underarms. It was the biggest waste of money I have ever spent! Now on top of it I have nothing to show for it and have to shave just like I did before! Very pissed off customer!!! Would never recommend them to anyone!

ATLANTA, GEORGIA -- Overall, the staff is not courteous or friendly at all in addition to it being WAY overpriced. I warn you to not take advantage of their so-called special offers because really, their services are not worth the money they want you to pay. The staff is very disingenuous and actually, quite rude. Especially, the manager/sales consultant on site whose name is **. She is like a Stepford wife. When I went in to tell her I had been BURNED and wanted a refund, she gave me one of her mannequin smiles and was not concerned in the least that I was injured in her facility. She never even apologized.

I had gone in for my 2nd series of treatments but due to a work issue which had to be addressed, I ended up late for my appt. Now I even called up there approx 40 minutes beforehand to tell them I was running late, but the receptionist who answered the phone was very rude and curt... completely unprofessional behavior. She could not guarantee I could get in.

Now having had laser treatments before, I knew that my actual service would take all of 5 minutes (which it ultimately did). However, they were not willing to 'squeeze me in' after driving through horrible traffic to get there in the 1st place. They only have 4 locations in the city, so even their nearest office was an inconvenience... but then again, I went out of my way thinking I was receiving this fantastic service.

After asking them to squeeze me in, then watching them take care of another customer (in no more than 5 minutes), they still didn't want to service me which was when I asked for the manager (**) who gave me one of her mannequin smiles, apologized and said 'no problem'... She said the front office staff should have been more courteous, blah, blah, blah and yes-- "of course we can squeeze you in." (Pause for fake smile again.)

So I received the treatment (which took 5 minutes) and then proceeded with my day. Well sure enough, I ended up burned in one of the treatment areas. After being burned, I decided that I no longer wanted their services and wanted a refund. Now after leaving a message as to what happened I NEVER received a call back from ** or their offices. That was when I had to pretend I was a new customer coming in for a consultation in order to even speak to her. Again, upon asking ** for a refund she proceeded to give me one of her mannequin smiles and tell me there were no refunds.

That was when I had to contact corporate to work this matter out. I received a pro-rated refund for the services received (less the treatment for my burned underarm) but no thanks to the Buckhead office that have acted and behaved horribly through this whole process. I strongly caution against using their services... They are over-priced for what you are getting and are a very rude staff. Anyway, I do have documentation and pictures of me being burned and am seriously considering pursuing further damages because of this experience.

AVENTURA, FLORIDA -- I am writing to express my extreme disappointment with the results or lack of same from the treatments I received at the Aventura Ideal Image. When I had my first consultation I was assured that I was the right candidate to obtain excellent results, etc, etc and that the treatment would be:

1-PAINLESS. Only if one enjoy being tortured or is into S&M to consider the treatments painless. Few times I had to ask the technician to stop and give few seconds between zaps because it was just too much pain. Upon reading several complaints about Ideal Image I later learned that there are ways of treating sensitive areas that can be less painful.

2-PERMANENT HAIR REMOVAL. Only between my toes! I have more hair than before. I have hair growing in places that I had a peach fuss before. Now it is either shave it or wax it. I went in with one particular area on the chin with 5-6 stubborn hairs and now I have my neck full of dark hair to deal with. Whenever I complained about it, the technician said that by the end of the treatment I would be free of all the hair.

Another technician told me that sometimes when one area is treated it stimulates other areas. The way to deal with it is to apply ice immediately after being zapped. That was never discussed or done before and now it is just too late. I was promised to get few additional free treatments if not totally satisfied.

3-FULL SATISFACTION. Totally opposite! Upon my LAST treatment I was asked by a very professional technician if I had cancer. When I told her that I have skin cancer I was told that I could no longer be treated. I left and was told that someone would call me to discuss the matter.

4-CUSTOMER SERVICE. I received a call from ** days later telling me that I no longer could be treated. When I asked her about being reimbursed for whatever treatments might be left or for all the hair that now I was told that she was waiting for headquarters to get back to her and that they take a long time to take care of these matters. I kept calling and calling and only when I contacted headquarters directly via email chat I started to get results. I got a call from ** and shortly after from **.

Ms. ** told me that I had used all my treatments and I could no longer be treated due to my condition. I told her of my dissatisfaction with the end results and again was denied any sort reimbursement since now I am left with more hair and no longer can be treated for it. I asked her to send me the confirmation of her decision in writing and she said she would not put anything in writing. Unfortunately now that it is too late I started surfing the web and found several of the same types of complaints and wonder what was the end results of those complaints.

ATLANTA, GEORGIA -- Gave daughter gift certificate for laser hair removal. At consultation she was informed by nurse & consultant it was not possible due to reddish/blonde hair & that the employee that sold gift certificate should have asked to see picture of future client to see if laser hair removal was a possibility - she did not.

We tried to deal with the Area Manager but no response to 3 attempts. We then called corporate office & someone called back. Stated we would get a refund then magically the area director responded a week later by email saying they didn't refund. Maybe someone else would use the gift certificate. We replied “no.” She said give her 24-48 hours. It's now been 7 days and of course no answer no reply nothing from area director. This area director has been the worst representative for this company. If we could rate 0 stars we would.

VIRGINIA BEACH, VIRGINIA -- Spent $6k for a combination of Botox, Juvederm, and Ultherapy. The only thing I was somewhat happy with was the Botox. My lips were plump for a few WEEKS, instead of months. I got NO results from the Ultherapy, only pain, pain, and more pain. The representative I spoke to guaranteed results. I went in to speak to someone about under eye bags, but immediately said that they didn't do anything for eyes. She talked me into Ultherapy saying I will get results. After 2 years, NOTHING. It was so painful, I was in tears.

Waited to see what she called subtle results, and there was none. I could have had a mini facelift for the money I spent there. Reached out to the regional manager, said she would have to review photos, but never got a response. I am telling anyone who thinks about going there not to. Wasted money!!

AUSTIN, TEXAS -- I have been trying for 3 weeks now to get a refund on a gift card because I was not comfortable with the sales pitch at a local center. They quoted me an original price of $20K which is just a number pulled from out of the sky. When I asked for the refund on the gift card communication stopped and I sent emails and phone calls that went unanswered for over a week. Finally I spoke with someone who said sorry I can't help.

The gift card was purchased over the phone and no one ever stated it was nonrefundable. Now I have a gift card for $2,000 that I really don't want to use. So unprofessional. I feel totally scammed and will be sharing this review with anyone and everyone. Bad business practices all the way around. I have never even used your services. It's not like I am asking for a refund on something I have already received. YOU HAVE DONE NOTHING. I just want my money back.