REFUND PROCESS: If you purchased with CareCredit or MedChoice or your Credit Card....since this is a service and requires a number of treatments, you can receive a REFUND by contacting the finance company ... read full review8 Replies - Latest reply on 08/12/2013
Ideal Image vs American Laser Centers
FORT LAUDERDALE, FLORIDA -- I have heard similar stories about Ideal Image and am not surprised at the level of discord amongst consumers about their services and lack of care. While doing some research about getting my leg hair ... read full review
Scammed By Ideal Image
The only appointment that I had had with Ideal Image was an "initial free consultation" appointment to find out more about their laser hair removal process and the costs involved. They asked me to sign ... read full review9 Replies - Latest reply on 04/03/2012
SPRINGFIELD, MISSOURI -- I booked an appointment for the free consultation everything was great until we sat down and started talking about prices BEFORE ASKING ME SHE STARTED RUNNING MY CREDIT REPORT! when she asked me for my social I said why would you need my social?? She said oh I am running your credit, and I said why, I didn't want to finance this, WE HADNT EVEN DISCUSSED PRICES YET! SHE SAID OH WELL IT'S 7700.00 if you pay upfront. RIDICULOUS! I found another place with no high pressure sales pitch and it's going great so far, and is so much cheaper it's funny. I recommend laser hair removal but not from here. I reported them to the BBB. 2 Replies - Latest reply on 11/26/2011Add reply
AUSTIN, TEXAS -- Overall this company is a scam.
2 Replies - Latest reply on 03/06/2012Add reply
Pros: everyone is friendly and polite. Nurses who perform the procedures are very helpful, knowledgeable and concerned for your comfort. This may be why I was lured into giving them my money.
Cons: their business model rips off the customers. I'll explain. Customer's ("guests") pay for all treatments up front and you sign a contract with them binding you to it. They have your money. You will get an initial appointment but appointments after that will become harder to obtain. Trust me, I have said "any day and any time" to schedule an appointment and there are NO appointments available at all. ZERO. I have not been difficult to accommodate. Yet they continue to advertise specials to bring in more customers that they can't treat. Take the money and give nothing in return appears to be their motto.
If I knew how difficult it was to get appointments I would have shopped elsewhere. They are overpriced to begin with. BE AWARE! And go to another laser hair removal shop. Candela laser machines are not exclusive to Ideal Image. I'm here to warn every possible new customer to go somewhere else.
Always Great Service
PLANTATION, FLORIDA -- What I like about Ideal Image Plantation?
The lifetime warranty.
The fact that it is one of the largest Laser Hair Removal companies in the country. So I can take my lifetime warranty with ... read full review8 Replies - Latest reply on 03/23/2012
Truly A Black And White Company
PALM HARBOR, FLORIDA -- My daughter has a hormone condition that allows body hair to grow in places it shouldn't for a young lady it definitely gives her a self-esteem issue. We contacted Ideal Image and my daughter was happy ... read full review3 Replies - Latest reply on 11/11/2011
TULSA, OKLAHOMA -- I heard about Ideal Image on the radio and went in for a consultation since they don't give out prices. The sales person made me this great deal of 50% off only during the month of April for $6500 for treating legs, underarms, bikini areas. Before I even saw the contract she was calling me the next day asking me for my credit card number and security code to bill me. I told her I wouldn't pay all that upfront and we agreed on half now and half over the year. When I came in for the first appointment I found out that sales person was fired for shady practices and my credit information wasn't even on file although the first half was already deducted. To make matters worse, they burned me on the third treatment and kept telling me it was NORMAL!!! I went to see a real doctor (my dermatologist) who confirmed it is a laser burn. Ideal Image's operations are very shady, their corporate office seems oblivious to who works for them and how they're doing business.1 Replies - Latest reply on 09/24/2010Add reply
I had laser hair removal treatments for 2 1/2 years at Ideal Image and still have hair. My chin and neck actually has more hair now then when I started. I have found the new Dallas owners to be unethical and unprofessional. Add reply
AVENTURA, FLORIDA -- I had to take the time to write this review. I received superior service from Veronique [snip] and Stephanie [snip] over at the Aventura office for Ideal Image.
From the moment I walked in to the moment I left I was treated superbly. I was a past guest and had made my payments but never went to the treatments (I know, ridiculous). So when I came in (mind you, as a walk in with no appointment), Vernoique helped me find my paid credit (which was honored)and gave me a full explanation of all of my options. She was pleasant, sweet, well informed and an utter joy to speak with. I was going to leave (I didn't have an appointment made) but Veronique found that Stephanie had an open spot from a client who cancelled.
Immediately Stephanie took me in and also was an absolute joy to speak with. She made me feel completely comfortable about my treatment options and advised me towards the best course of action. She worked out the payment plan I wanted and kept it exactly to my comfort level where I could easily afford.
These two women are a complete asset to your company and deserve complete recognition and praise for their amazing work! I'd also recommend a pay increase for these two ladies ;) because where as you can find other front desk receptionists or consultants, finding ones with their positive attitudes and dedication is a rare find. Thank you :)
SAVANNAH, GEORGIA -- There is a high pressure sales pitch that is 100% Bull, but at the time I was so hopeful that this laser treatment would work and signed up for 3 treatment areas. I followed the rules perfectly, no sun for 2 yrs was torture. At one appointment I felt INTENSE pain and had severe discoloration of my skin, it honestly felt as though my legs were being held in a fire for days afterward, I took pictures and contacted the center IMMEDIATELY! It turns out my legs had been burned; no one apologized, or offered any sort of compensation, and I was spoken to as if it was some how my fault. I requested to never have the same tech/ RN perform my treatments and the burns never occurred again. Thousands of dollars, hundreds of hours, and 2 years later I still have to shave all 3 of my treatment areas.6 Replies - Latest reply on 06/08/2012Add reply
BRANDON, FLORIDA -- I am writing to thank all the girls involved in my treatments at Ideal Image in Brandon Florida. Christina, Trish, Paula and Diana are very knowledgeable, helpful, pleasant and professional. It is a very comfortable atmosphere.
3 Replies - Latest reply on 04/25/2012Add reply
I am very pleased with the results from my first two treatments. It is very "freeing" to not have to schedule time to remove hair at home any more. I would highly recommend the procedures/treatments to anyone. They are more than happy to explain all aspects and are honest enough to tell you what will work and what will not. I find that to be very refreshing.
My compliments to everyone involved. Thank you again.
PLANO, TEXAS -- I bought my laser hair removal from Ideal Image as part of my New Year's resolution: a gift to me from me - no more shaving. My sister goes to an Ideal Image in Florida and loves her results. I was worried at first because I don't have the best credit (my sis was on a payment plan) and was worried about being able to afford this. I met with a counselor who was really great at explaining my options even though I have bad credit, she was still able to work out something for me and my budget.
10 Replies - Latest reply on 03/21/2012Add reply
Everyone at the Plano store was really nice and I got in for my first session the same day I went in. I would recommend, though, for everyone to book their sessions in advance because they are super busy. I like they are open on Saturdays too!
TAMPA, FLORIDA -- I had the best experience with Ideal Image Tampa. When I first walked in the office the girls at the front were so welcoming and happy to see me! They asked if I wanted anything to drink. I met with Marietta Parente which was my sales consultant that had such a smile to her that brightened up my day. She was very helpful, sincere and most of all she explained every option to me. You can tell she was very passionate and confident and truly believed in what she was selling. I had my armpits and bikini area done. I can truly say I had a wonderful experience in the Tampa office and highly recommend them.12 Replies - Latest reply on 03/17/2012Add reply
The Best Thing Ever
HAUPPAUGE, NEW YORK -- I interact with people on a daily basis as part of my job and people share many of their concerns with me or just things that they are upset about in general. So I wanted to share my story so it can ... read full review1 Replies - Latest reply on 11/09/2011
I just wanted to share with you my experience at Ideal Image, Boca Raton. It has been almost a year since I purchased my first laser hair removal package at Ideal Image and I couldn't be happier. Stephanie, ... read full review
CHESTERFIELD, MISSOURI -- If you like high pressure sales tactics then this is the place for you! Went in there to get a quote for hair removal on lower legs. Quoted $9500 then told that I would get the "special" of $5500 with an additional $300 off for coming in. Didn't want to commit to anything and was told that I received an email that told me that I had to make a financial decision at this appointment. She even read my email address to me.
10 Replies - Latest reply on 04/27/2011Add reply
She said that if I didn't commit today the offer would be withdrawn. Walked right out of there. I bet if I call back I will still get the "special." Be forewarned if you decide to go there.