SHAKOPEE, MINNESOTA -- My wife ordered a download of a sewing machine manual from ifixmachines.com. The download link was sent and when downloaded the file was simply a single jpg. image of an animated book. They let you have three downloads of the manual per order so my wife tried a second and third time with the same result. I contacted the customer service email to inquire why the download was only a 34Kb image only. After three trys I received no response. I then contacted PayPal as the order was placed through our PayPal account. They would not do anything for us as download products are not covered. I then tried to contact ifixmachines.com again. they did respond with your manual was sent. After a few more tries to get a hold of them, no other response was received. At first all I asked for was a new download link or a refund if one could not be supplied. After no response was received I did state I would be reporting their company to any online site I could find to let others know they may not receive the product they order from ifixmachines.com.
The manual download was only $10.00 but it is still not fair a company can simply take your money and there is no way to come back at them.
Company Response 12/25/2010: We tried to work it out with the customer, but we couldn't resolve the issue.