SHAKOPEE, MINNESOTA -- My wife ordered a download of a sewing machine manual from ifixmachines.com. The download link was sent and when downloaded the file was simply a single jpg. image of an animated book. They let you have three downloads of the manual per order so my wife tried a second and third time with the same result. I contacted the customer service email to inquire why the download was only a 34Kb image only. After three tries I received no response. I then contacted PayPal as the order was placed through our PayPal account. They would not do anything for us as download products are not covered.
I then tried to contact ifixmachines.com again. They did respond with your manual was sent. After a few more tries to get a hold of them, no other response was received. At first all I asked for was a new download link or a refund if one could not be supplied. After no response was received I did state I would be reporting their company to any online site I could find to let others know they may not receive the product they order from ifixmachines.com. The manual download was only $10.00 but it is still not fair a company can simply take your money and there is no way to come back at them.
We tried to work it out with the customer, but we couldn't resolve the issue.