Waited over an hour to get our food. Add reply
Over Priced Waffle
ATLANTA, GEORGIA -- First of all don't ever go to the Ihop on Flatshoals Rd. on Old National, Atlanta Ga. Service was crappy. My waitress didn't come by often enough to check on me, and after I finished my meal I decided ... read full review16 Replies - Latest reply on 05/16/2013
HESPERIA, CALIFORNIA -- I went with my family last night. They discriminated against us -- We're Mexican. We waited for 3 out of 5 of our drinks for at least half an hour before realizing that the WHITE people who came in 10 minutes AFTER us, were already eating their food. I told my Mom let's just go. She went to pay for her coffee & they said she didn't have to. GEE, thanks :) They didn't even give us a waiter, they sent us a Mexican bar back to serve us our drinks. He said he was sorry about the mix up, but he was just told to deliver us those drinks.10 Replies - Latest reply on 01/30/2012Add reply
Hair Attached To Food
COLUMBUS, GEORGIA -- We had a late dinner at IHOP Airport Thruway Columbus GA Saturday 12/17/11. The waitress was good but the food quality was poor. There was curly black hair attached to my bacon. When we complained the ... read full review5 Replies - Latest reply on 12/19/2011
Servers are holier than thou
ORLANDO, FLORIDA -- I have worked at IHOP for over a year because I have a tough time finding another job, living in the middle of no where. I'm sure my location isn't the only location where servers are like this, but ... read full review6 Replies - Latest reply on 12/19/2011
The manager told us to leave the restaurant because they are closing. However, upon our leaving, we saw new customers going in and being served. He lied to us because the front door sign stated clear "open 24 hours" . He discriminated us because we are Asians. 7 Replies - Latest reply on 01/29/2012Add reply
PANAMA CITY, FLORIDA -- I have tried IHOP in Panama City, Florida 4-5 times since they opened, and every time hopping they improved. Today I made the decision, it was the last time. We waited about 45 minutes for the food to come and when it came half of the items were cold and the main dish did not come at all; we had to wait another 15 minutes to get it and the waitress was “sorry”. We had ordered “plain” pancakes, my husband favorite, and the waitress did not bother to pint to us that in fact our main dish, the delicious “sirloin steak with eggs and hash brown” is supposed to come with a side of plain pancakes, nor did she bring them. We noticed that our friends that were with us and ordered the same thing got them. We did get charged $6.99 for the plain pancakes we ordered and when I pointed to the waitress that we were supposed to get a side portion of plain pancakes, she was again “sorry”. We did not bring this to the manager's attention since we were in a hurry after waiting so long.3 Replies - Latest reply on 10/15/2011Add reply
Should it take two hours to eat breakfast? Would your kids ages 1 & 3 be able to wait?
2 Replies - Latest reply on 10/01/2011Add reply
The excuse for the wait was that the computers were down so a 20 min. wait was acceptable but to wait over an hour after you place your order is a bit much. We considered canceling our breakfast and ordering lunch. The food was good but the portions were rather small especially since we were so hungry from our long wait. It seemed "I apologize" was the theme, we heard it over and over again. We were given a slight discount for our wait but I don't think we'll visit iHOP any time soon.
ANDERSON, SOUTH CAROLINA -- We were not greeted when we walked in until we decided we'd go find our on seat. Then our waitress was rude and she was coughing on everything. The whole restaurant looked nasty as if they never clean anything. the food tasted awful, the didn't have anything we asked for in stock. they food we ordered only came with half of the ingredients, they were also out of condiments.
4 Replies - Latest reply on 12/12/2011Add reply
Needless to say me or any one I know will not be going back here. It was a waste of time and money.
SAN ANTONIO, TEXAS -- Clearly, one can understand why all the IHOP parking lots and empty and why only TEN customers are in any location even at rush hours, as was the case today.
IHOP, 11613 Bandera Road, San Antonio ... read full review5 Replies - Latest reply on 06/09/2013
My server was Christina. My table wanted for 23 minutes for our drinks, another 20 minutes for our food. The food was cold and soggy. When we asked for a manager, he would not comp our meal or even offer to remake our food. This was the worst service ever. I don't blame Ihop just the server and manager.
3 Replies - Latest reply on 05/28/2011Add reply
Come to find out, she had forgot to put our order in and the manager told her "not to worry about them".
Something needs to be done about this.
Complaint On Management
My family and I visit Ihop every week we have noticed on several occasions 1 of the managers at this restaurant abuses her authority in the manner of actually cursing at employees by standing in the kitchen ... read full review4 Replies - Latest reply on 11/22/2012
I hate there on Sunday afternoon. Food was cold. Pancakes were to be with the omlet and didn't arrive. Very poor service and around 10 of the help sitting around, Bathrooms filthy 8 Replies - Latest reply on 05/22/2011Add reply
WHAT I WISH TO WRITE WOULD NOT BE RIGHT AND COULD BE DAMAGING, BUT NO E-MAIL ADDRESS IS AVAILABLE. PLEASE CONTACT ME AT roxann910@Yahoo.com 3 Replies - Latest reply on 05/05/2011Add reply
ROCKWALL, TEXAS -- First off let me say that we love I HOP. However when my daughter and I visited the IHOP in Rockwall we were so disappointed. We arrived at 5:45 PM and waited for 10 minutes to be seated. Oh and we were ... read full review1 Replies - Latest reply on 01/27/2011
My three year old daughter and I visited this morning and were extremely upset by the services in your establishment. I ordered for the both of us and only my food arrived. After asking our waitress for my daughter's breakfast, my daughter informed me she needed to use the restroom. I explained to our waitress that my daughter and I would be back as we needed to use the restroom. The waitress said no problem and she would have my daughters breakfast out in a minute. Upon entering a dark, dirty and dreary restroom in desperate need of repair, I was alarmed to see the ceiling in disrepair. Large holes were covered in plastic sheathing and entire portions of the ceiling were discolored or missing. Both stalls needed cleaning and there were no paper towels for drying hands. Which means no paper towels were available for your staff to dry their hands after using the facility, Gross. Upon returning to our table literally less than five minutes later, our places had been cleared and our food had been thrown out. The Manager came over to explain that the bus boy didn't know we were returning. I told him I notified our waitress and common sense should have indicated a single mom with a child and two full plates would be returning. He offered to recook our breakfasts but, I declined my child had waited long enough to eat. My daughters favorite food is pancakes with sausage and while I love to treat her by taking her out for breakfast you can be sure I will not be revisiting this location ever again. I understand mistakes can be made but, I am very disappointed with the lack of service and adding the condition of the restroom facility is appalling. 35 Replies - Latest reply on 01/08/2011Add reply
PENSACOLA, FLORIDA -- I was at ihop October 26, 2010 in the afternoon. it must of been change of shgift or something because huddled in one corner was the manager and 3 servers. the servers were using vulgar language at each other with the manager standing right there not saying a word!!! she never even scolded them!
3 Replies - Latest reply on 10/27/2010Add reply
I was appalled at all of this so I left. on the way out I heard a waitress say, if he don't like it he can leave and they all laughed including the manager. I will never go there again!!