IKEA Bedroom Sets - Page 2

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Bed Bugs Hitched A Ride On An Ikea Bed Frame
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EMERYVILLE, CALIFORNIA -- We bought a bed frame and mattress from Ikea for an exchange student who would be living with us. After a few months, he started to complain about what seemed to be bug bites. We couldn't imagine where it could be coming from. No one else in the house was experiencing it. Finally, we saw a bed bug. We paid $1000 to buy mattress and pillow encasements for all the beds in the house, since bed bugs like to live there (and the encasements keep them from getting out or back in). We also used a steamer and put other things in a hot dryer (high temperature kills bed bugs). But the problem recurred. So, we took the bed apart. There, we found clear evidence of bed bugs and their eggs in the slats of the bed. This whole process obviously took some time to figure out. So, by the time we did, and I called Ikea, they refused to do anything about it, since it was more than 90 days past the purchase.

I was only asking them to replace the slats (not an expensive thing), but they reiterated that there was "nothing we can do." I guess my only recourse is to make sure that people know to always check their products for signs of bedbugs.
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tander on 04/17/2009:
Oh My God ! That is horrible.
BokiBean on 04/17/2009:
What a nasty experience. Sorry!! We don't have Ikea here, but I've heard about them for years and know the kind of products they offer. I certainly would expect more from them. I just wish you had called Ikea IMMEDIATELY upon finding bugs in the mattress.
Ponie on 04/17/2009:
Why are you certain the bed bugs 'hitched a ride on an Ikea bed frame?' I usually doesn't take 'several months' for the eggs to hatch, if they indeed were there to begin with. What guarantee do you have that replacing the slats gets rid of all the unhatched eggs? Here's a simple solution to getting rid of the bed bugs if you're so certain they're in that bed: Make a water/Lysol solution (about 5 to 1) and wash down all wood parts. Many years ago, my great grandparents moved into a low-cost rental property. About a month later, those little buggers made an appearance. She stripped all the beds, washed the furniture, washed all the linens putting Clorox in the washer, and they completely ran for cover.

Boki, since you haven't purhcased anything from Ikea, why condemn them? About eight years ago my niece bought a complete bedroom suite from them. Except for a spot where she rammed her vacuuum into a leg on the bed (which is concealed by the comforter), it looks as good today as the day she bought it. I've bought accessories from Ikea, but no major furniture items. Have been pleased by both the lower prices and styles.
Ben There on 04/17/2009:
Bed bugs don't live in beds till after humans do. If the mattress and frame were new, there is little chance they were in the bed. There is a greater chance that the bedbugs caught a ride in the luggage.
BokiBean on 04/17/2009:
Ponie, according to this harvard.edu link (http://www.hsph.harvard.edu/bedbugs/) bedbugs can survive several months without feeding.


"Repeated exposures to bed bug bites during a period of several weeks or more causes people to become sensitized to the saliva of these bugs; additional bites may then result in mild to intense allergic responses."

So the problem doesn't necessarily manifest itself immediately.

I may have condemned Ikea unnecessarily, but if someone tells me that they got a bed from Ikea with bedbugs in it (a completely plausible complaint), I probably won't use their website for that platform bed I need. However, I would love to get a look at their glass, metal and plastic housewares.
LarryDan on 04/17/2009:
Did you put the bed together yourself? I can't imagine the bed bugs being there from when the material was manufactured. My guess is they hitched a ride on your exchange student. Did he stay in a hotel before the flight over? Or perhaps he picked them up on the seat of the plane.
Anonymous on 04/17/2009:
Yuck. There is quite a serious problem with bed bugs in some areas of Toronto, so I've read quite a bit on the problem. From what I have read, they typically "catch rides" in luggage that has been left on the ground at airports, hotels etc. It is entirely possible that these bed bugs were brought in with the student's luggage, but also plausible that they were in the bed frame when you bought it. Regardless of where they came from, it sounds like you are lucky that the infestation didn't spread much further in your house. Good luck getting rid of them.
old fart on 04/17/2009:
If you bought the bed "new" it is unlikely that you got the bugs that way...take it from an old exterminator, they came via your exchange student and his luggage...
CrystalSword on 04/19/2009:
If infested furniture was picked up by Ikea in the truck they used to deliver new furniture, they could have come in that way as well.
Ben There on 04/19/2009:
Crystal, that is true. However, I don't think Ikea actually delivers any furniture themselves, but they will set you up with a local delivery company that they work with or let you arrange your own transportaion. Honestly that would be impossible to prove, and would actually mean the complaint would be at the moving company.
Ponie on 04/19/2009:
Ben, about a year ago Ikea finally opened up a store about 30 miles from me. Since then, we see trucks with the big Ikea logo on them making deliveries. Now, I don't know if these are actually Ikea trucks or if they outsource some place that uses these trucks.

Boki, I don't know where you live but if you're anywhere within about 100 miles of one of their stores, take some time out to browse. If you want to see the whole store, plan to spend most of a day. They carry some really neat accessories--pillows, vases, linens, dishware, etc. Prior to the store opening near me, whenever I went to the DC area to visit my Sis, we went to the College Park MD location. We made a whole day of it.
old fart on 04/19/2009:
Crystal and Ben... Bloodfeeders won't move from place to place on principle... they probably wouldn't jump from infested cool furniture to uninfested new furniture.
What prompts their movement is a warm body. In the 30 years I sold and did pest control, I never saw that as a problem or even a possibility..
Gypscrew on 04/28/2009:
I know about bed bugs and yes I may have a nerdy mind and all but I will safely say they hitched a ride with your exchange student, most likely in his luggage. If none of you were getting bit by them and it was just him, then he was the cause of the bed bugs, not your bed or furniture that you bought.
The Truth on 05/20/2013:
I just got a bunch of furniture from Ikea. Noticed a small brown spot on my new mattress the day it came. Called immediately to have it replaced, simply for expecting no marks on a new product. They told me to check the rest of the furniture for any problems. Then I noticed another small marking and I was over it. Called back to have my mattress replaced. As I'm on the phone, I see a little bug crawl out from the mattress. Then another bug. I squash them. Ikea refunds me my money. I have a service come out to get rid of the mattress. FInally got that refunded. Then I found the same little buggers in a cardboard box with the tv stand. I took video of one of the bugs. Awaiting an answer if they were indeed bed bugs from Ikea. It has taken some effort, immediate action, but Ikea seems to be working with me to this point. Asked my landlord to verify no bed bug problems existed. He says no. Because of my experience, I have done research on bed bugs. Don't understand how some people are so convinced that these bugs wouldn't be carried on new furniture. They can travel in suitcases, but can't travel on a delivery truck? They can survive for a year without feeding, but can't find their way into a warehouse? I call BS! I'm sorry for your experience and mine, apparently. Though it looks like I caught the problem early on, if they are bed bugs, so keeping my fingers crossed!
izzy on 06/14/2013:
I too have bedbugs from the sultan IKEA bedframe and mattress- I bought I couple years back and noticed after a few months a had bites on my legs- I thought it was ant bites as I live in the desert and we have major ant issues here. But no -as I found out tonight after actually finding them and putting them in a jar they are bed bugs/mites. so at 3:30 in the morning I take all the beding off as I had done before but this time I lifted the bed box springs off too and wheni did- hundreds of bed bugs started running everywhere= as I looked closer not only where these bugs in the wooden slates just as the previous article stated but they we coming out of holes in the bed frame itself- as I looked into these holes and photographed them as I was seriously freaked out of my skin and noticed colonies of these bugs living in the particle board openings where there bed is actually connected together
- I purchased this bed and I had problems ever since- I have never had bed bugs before - and at this point I'm thinking of throwing the entire bed in the trash and sleeping on the couch until I can afford a new one And IT WON'T BE FROM IKEA- I thought I was getting a major deal and all I was getting was a horrible nights sleep for many months and not having a clue * I think they are also inside my mattress and box springs - so I may trash it all- what a waste of money.....DON'T BUY BEDDING FROM IKEA*
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Posted by on
I am writing you to complain about the serious irregularities and intolerable treatment that I have been subjected to by your company which is located in Genoa, Italy. The reason for my addressing directly to you is due to the lack of competence that I was confronted with during the several interactions with your staff in Genoa, which have led me to assume that my only viable solution right now is to plead my case to you, the original company.
Assuredly, I am aware that IKEA as a MNC has many a problems that have to be dealt with every day and your national on-line client service was meant to facilitate the promptness with which certain sometimes avoidable, sometimes unavoidable inconsistencies occur. Unfortunately, my hope and confidence in the principles your firm is constantly promoting have faded away after my faultfinding has been repeatedly ignored by your Italian employees. I am also knowledgeable of the fact that as a MNC, you have to cope not only with the labor market you find in one country, but also with what appropriately deserves the name of labor culture. From this particular point of view, I find myself compelled to emphasize that for your company to maintain its high standards not only your products ( which are, by all means, of remarkable quality) need to be submitted to constant quality-control check ups, but also the services you offer to your customers.
Concretely, my situation is as following: I have purchased several products and services which amounted to 1600 Euro. My order no. 232-7316045-00 CP 1 dates from 24th of July 2006 and the arrival of my merchandise (transportation and assemblage included) was scheduled for the 31st week of the year, that is, 1-7 August 2006. After having seen that the deadline was surpassed, I started making phone calls to realize what might have caused this unfortunate situation. ( I have just moved in a new house with my two children and obviously I intended so that the arrival of my furniture - a kitchen and a bed coincide with my actual moving in.). Your employees from the Call Center have told me that I should be the one to contact the firm they have hired to do the transportation and the assembling of my products.
Although I believed this to be unacceptable, since it was not the transportation firm that I have given money to, but to IKEA Genoa itself, I nonetheless contacted Gondrand S.p.a. only to be treated disrespectfully and threatened to have my entire order annulled if I decided to contact any institution that deals with consumers’ rights and their protection. After this unfortunate event, I again contacted IKEA Genoa. The result: my merchandise arrived the 10th of August as following: the bed I purchased lacked the iron support for the mattresses although it was included in the price and the workers of the transportation firm have informed me that the assembling of my merchandise will take place on the 18th of August. Given the whole new twist of the situation I personally went to IKEA Genoa to speak to the manager of the store and settle this problem for it was no longer acceptable for I and my children to be tormented in such a manner.
The only thing that your store manager MANAGED to do was to hear me, consider my arguments to be correct and just and then tell me that THERE IS NOTHING THAT HE CAN DO TO CHANGE THE SITUATION AND THAT ONLY ON THE 18TH OF AUGUST WILL I BENEFIT OF THE REST OF THE SERVICES AND PRODUCTS THAT I HAVE PAID FOR!!!
I know that as far as Italy is concerned, the month of August is when half of this country goes on leave; I also know that on the 15th of August is Feragosto, an important Italian holiday. Nevertheless, I as a customer of your firm can neither accept or tolerate any longer such mistreatment.
Firstly, it is a question of private property rights. I have given you not only my money, but also my time and my health (I have been in a continuous and increasing state of stress and anxiety for more than two weeks now) in return for your products and your services and let me tell you that your manager telling me he is sorry does not compensate for the violation of the terms of my acquisition from your firm.
Secondly, it is a question of empathy. Surely, if one of your suppliers (lets say, fuel supplier) with which you have signed a written contract tells you all of a sudden that he cannot any longer comply with his obligations and that he is sorry and that in two-week time everything will go as planned, you would unmistakably file a formal complaint and try to regain by all means the loss you have suffered.
Last but not least, I, by purchasing your products, have not only bought furniture; I have also intended to acquire a certain standard of quality and a vision of efficiency and competence. Although your products remain still of remarkable quality, your image has disgracefully been blemished by the misconduct of your staff. Although I am but one customer of many and the sum I have invested small, I do hope that at least now I will be treated conformably to the principles you take so much pride in.
Sincerely yours,
Marina Palmaciu, La Spezia, Italy
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Posted by on
Rating: 5/51
TAMPA, FLORIDA -- I moved from CA to FL with my items in storage for 6 months. Parts for my discontinued Ikea bed disappeared somewhere. I called Ikea, gave them the part numbers and they shipped out all the parts for free. I paid no shipping and did not pay for parts. That is customer service.
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No replacement parts
Posted by on
We purchased an IKEA Tromso bunk bed secondhand. For one reason or another, several parts were missing. I thought no problem: just order replacement parts from the company. Turns out the only replacement parts they supply are hardware: screws, etc. So the only way we can fully assemble the bed is to come up with parts on our own. Thankfully, the parts we are missing are the sort that (hopefully) a metal fabricating place can make for us. But seriously, isn't it a company's responsibility to provide replacement parts if they are needed?
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lexophiliac on 09/25/2011:
If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

Ikea does, as you state, sell general hardware separately. Unfortunately, this is of little help or consolation in your situation. No help or clue from whom you bought the bed from?
trmn8r on 09/25/2011:
Remember this is IKEA you are talking about, not Ethan Allen.

They aren't equipped to handle "spare parts". It would probably be ridiculously expensive to send a fan boat out in Thailand to find a spare piece, and have it shipped to the US. I remember from many years ago that IKEA only has replacement hardware for the stuff it sells. Sounds like that has not changed.
Tensley on 05/25/2013:
You can however have them look for a bed that is similar to the bed you have now.. I have an older bunk set and we found that the newer tomso set is a perfect match to ours.. I got all the parts we needed and hardware for $15 at the Ikea store.. You might try that. We still need a part or two but no complaints here
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Deceptive Practice
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ATLANTA, GEORGIA -- Beware of Ikea deceptive practices. I recently bought 2 beds and was told that to complete my purchase I had to get three boxes containing the parts necessary to assemble the beds; however, one of the major pieces and the wooden lats for each bed were missing. When I called IKEA's customers service, I was told that these pieces were not included in the purchase and that, consequently, I would have to order them at a cost. With the shipping charges, I have to pay over one hundred dollars without having been told in the first place that the beds I bought needed parts at an additional cost.
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Anonymous on 01/10/2010:
Take the bed back and get a refund. Tell them to keep their GD bed. I would.
Anonymous on 01/10/2010:
I would do the same thing, Tennboy!
Anonymous on 01/10/2010:
What kind of beds are they? I bought bunk beds for my girls when they were small, and you have to have the bunkie boards to support the mattresses and they are not included either. They were extra, even though they were needed.
FlShopper on 01/18/2010:
We bought our son's bed there. We went to the showroom, found the bed he liked best, checked the tag and noted the boxes' location, the slats and the midbeam. The tag showed the final price of the bed and the breakdown of the items needed, with the individual prices listed alongside.
There are signs all over the store showing you how to gather the info you'll need so that there are no surprises at the checkout counter or after you leave. It really isn't that difficult.
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