TAMPA, FLORIDA -- I moved from CA to FL with my items in storage for 6 months. Parts for my discontinued IKEA bed disappeared somewhere. I called IKEA, gave them the part numbers and they shipped out all the parts for free. I paid no shipping and did not pay for parts. That is customer service.
HOUSTON, TEXAS -- We went down and bought 3 sets of these bunk beds, got home took the kids' other beds down and started putting the new beds up. Got the 1st 2 beds up and started on number 3. It was missing parts so we could not complete the beds. We let the kids sleep on the mattress on the floor for the night. Called the IKEA store in Houston and talked to customer service she was no help at all. Had her get me a manager, so she got on the phone and was somewhat a SMART ASS about the issue with the missing parts. I will not ever buy from IKEA again and would not refer anyone I know to that store. Thank GOD we have the receipt so I can take the beds back and shop at some other store.
Buyers Beware. IKEA will lie and tell you that you can cancel delivery before merchandise comes to your house. That is not true. Once shopping starts from Maryland to where ever in USA it goes, they will charge you the entire price because shipment "has begun". They will not credit back you delivery even when you cancel your order because you picked it up in store ahead of time like you told the IKEA Direct ahead of time you might do. I was told I would get reimbursed for canceling before truck delivery made it to my house.
IKEA doesn't care and will say they are sorry, and tell you to look at their website that most people don't look at which they say "states that shipping/delivery info is on their website". I only went my what IKEA employees told me and took their word.
I hate IKEA, they have cheap crap, crappy lying service people who tell you anything for you to buy their stuff. Big fat lying rip off company who takes and steals your money. Quality people, customer service sucks is poor to the ground is the worst I have seen anywhere. Not kidding. I have never been cheated on my money by a company likes this before. Lying, cheap company stole my money! I am putting in a dispute w/ my Visa company because I cancelled my order before receiving anything and being delivered anything. Stay away from IKEA, take it from someone who has been there, learned the hard way, lost my money, been p'd off, and taken. IKEA SUCKS.
ATLANTA, GEORGIA -- Beware of IKEA deceptive practices. I recently bought 2 beds and was told that to complete my purchase I had to get three boxes containing the parts necessary to assemble the beds; however, one of the major pieces and the wooden slats for each bed were missing. When I called IKEA's customers service, I was told that these pieces were not included in the purchase and that, consequently, I would have to order them at a cost. With the shipping charges, I have to pay over one hundred dollars without having been told in the first place that the beds I bought needed parts at an additional cost.
We purchased an IKEA Tromso bunk bed secondhand. For one reason or another, several parts were missing. I thought no problem, just order replacement parts from the company. Turns out the only replacement parts they supply are hardware: screws, etc. So the only way we can fully assemble the bed is to come up with parts on our own. Thankfully, the parts we are missing are the sort that (hopefully) a metal fabricating place can make for us. But seriously, isn't it a company's responsibility to provide replacement parts if they are needed?