BROOKLYN, NEW YORK -- I purchased the Mandal Bed about two months ago and am very happy with it. It is only a $350.00 bed, but the main parts of the bed are made of birch and the particle board parts are strong enough to support the bed. The four storage drawers are as large as a the full sized bed and can hold a lot of clothes. I would not put anything heavy in the drawers - the bottom part of the drawer does not seem strong enough to hold anything heavy.
I have purchased IKEA products over the years and are happy with them considering their low prices. This is one of their higher quality pieces of furniture since it is made with birch and is very stable. It also looks great for the price if you like a modern contemporary look. It took some time together, but it was my first piece of furniture that I personally put together by myself and I would do it again. I hope to see more furniture coming out of Ikea that is a bit higher quality than most of their furniture.
Knowing IKEA's low prices were that way for a reason, I was expecting my bed to have problems maybe after a year or two from buying it. I'm an expert at putting IKEA furniture together by now. My friend and I assembled the Hemnes queen bed perfectly as per instructions. The headboard and footboard already came assembled, FYI. As we moved the bed into place, the headboard practically disassembled itself. We quickly noticed that the headboard wasn't even held together with real metal screws; just the wood ones. I couldn't believe the designers thought that would hold.
There is a part to the bed where you attach little metal rods that stretch from the middle of each sideboard to the footboard and headboard. The IKEA manual for the bed does a pretty good job at communicating that these rods are to keep the bed square. So we made a special point to make sure the rods were at the correct position. All said and done, the front piece of the rods bent completely when 135 pound me sat on the bed.
The bed bows out regardless and the platform bed slats (purchased separately) keep falling through the frame. I either have to figure out if they will refund me the bed, or at least exchange it, or if I had to add bracing brackets to the headboard and screw in the slats. This is a pain. I would rather have settled for a metal frame with a boxspring. At least I know it's safe.
SCHAUMBURG, ILLINOIS -- We bought a bed called Odda for my daughter. It was assembled as instructed very well with a power screwdriver, etc. However, the particle board it was made from was so cheap it couldn't really hold screws very well. The wheels on the trundle portion continually fell out. One day she sat on the bed and the wood slats gave way and she fell through the bed. Luckily for all she wasn't seriously hurt but I didn't want the junky bed in my house, so I called IKEA, took the bed apart, and brought it back. It was beyond the 90-day return.
They did give me a refund on the bed, a store credit on the mattresses (they don't accept mattress returns), but they stuck me with the headboard because according to them it was a separate stand-alone item. Considering they sold a dangerous product, they should have taken back the headboard as well. I mean, what am I going to do with the headboard. It was just an overall really nasty experience. It was a very expensive bed (approximately $700) and the materials were so cheap. I would never buy another product from them.
EMERYVILLE, CALIFORNIA -- We bought a bed frame and mattress from IKEA for an exchange student who would be living with us. After a few months, he started to complain about what seemed to be bug bites. We couldn't imagine where it could be coming from. No one else in the house was experiencing it. Finally, we saw a bed bug. We paid $1000 to buy mattress and pillow encasements for all the beds in the house, since bed bugs like to live there (and the encasements keep them from getting out or back in). We also used a steamer and put other things in a hot dryer (high temperature kills bed bugs). But the problem recurred. So, we took the bed apart.
There, we found clear evidence of bed bugs and their eggs in the slats of the bed. This whole process obviously took some time to figure out. So, by the time we did, and I called IKEA, they refused to do anything about it, since it was more than 90 days past the purchase. I was only asking them to replace the slats (not an expensive thing), but they reiterated that there was "nothing we can do." I guess my only recourse is to make sure that people know to always check their products for signs of bedbugs.
HOUSTON, TEXAS -- We went down and bought 3 sets of these bunk beds, got home took the kids' other beds down and started putting the new beds up. Got the 1st 2 beds up and started on number 3. It was missing parts so we could not complete the beds. We let the kids sleep on the mattress on the floor for the night. Called the IKEA store in Houston and talked to customer service she was no help at all. Had her get me a manager, so she got on the phone and was somewhat a SMART ASS about the issue with the missing parts. I will not ever buy from IKEA again and would not refer anyone I know to that store. Thank GOD we have the receipt so I can take the beds back and shop at some other store.
Buyers Beware. IKEA will lie and tell you that you can cancel delivery before merchandise comes to your house. That is not true. Once shopping starts from Maryland to where ever in USA it goes, they will charge you the entire price because shipment "has begun". They will not credit back you delivery even when you cancel your order because you picked it up in store ahead of time like you told the IKEA Direct ahead of time you might do. I was told I would get reimbursed for canceling before truck delivery made it to my house.
IKEA doesn't care and will say they are sorry, and tell you to look at their website that most people don't look at which they say "states that shipping/delivery info is on their website". I only went my what IKEA employees told me and took their word.
I hate IKEA, they have cheap crap, crappy lying service people who tell you anything for you to buy their stuff. Big fat lying rip off company who takes and steals your money. Quality people, customer service sucks is poor to the ground is the worst I have seen anywhere. Not kidding. I have never been cheated on my money by a company likes this before. Lying, cheap company stole my money! I am putting in a dispute w/ my Visa company because I cancelled my order before receiving anything and being delivered anything. Stay away from IKEA, take it from someone who has been there, learned the hard way, lost my money, been p'd off, and taken. IKEA SUCKS.
ATLANTA, GEORGIA -- Beware of IKEA deceptive practices. I recently bought 2 beds and was told that to complete my purchase I had to get three boxes containing the parts necessary to assemble the beds; however, one of the major pieces and the wooden slats for each bed were missing. When I called IKEA's customers service, I was told that these pieces were not included in the purchase and that, consequently, I would have to order them at a cost. With the shipping charges, I have to pay over one hundred dollars without having been told in the first place that the beds I bought needed parts at an additional cost.
We purchased an IKEA Tromso bunk bed secondhand. For one reason or another, several parts were missing. I thought no problem, just order replacement parts from the company. Turns out the only replacement parts they supply are hardware: screws, etc. So the only way we can fully assemble the bed is to come up with parts on our own. Thankfully, the parts we are missing are the sort that (hopefully) a metal fabricating place can make for us. But seriously, isn't it a company's responsibility to provide replacement parts if they are needed?