IKEA - Page 3

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Terrible customer service over a BROOM HANDLE!!
Posted by on
Rating: 1/51
STOUGHTON & WHEREVER CORPORATE IS, MASSACHUSETTS -- Took a drive last Sat 45 minutes from my home to visit the closest IKEA. Among my purchases I bought a broom that comes in two separate pieces (handle and sweeping part). Somewhere between self-pay (paid in cash) and returning to my car with cart, I must have forgotten/dropped or otherwise lost the handle because when I got home, I had no handle. Called the store to ask if they had found a random handle and whether my friend who lives near the store could come by to pick it up. SURPRISE - Can't call the local store although during the call switching process a recorded voice says "Welcome to the Stoughton IKEA store." Thought I was talking to local CSR but he later said, "No, you can't talk to anyone in the local store." HE was able to reach the Stoughton store and confirmed that, yes indeed, the store found the random (my) broom handle. BUT, they won't give me (or my friend) the broom handle without the receipt. And I can't find the darned receipt. AND, because I paid cash, they can't look up my purchase receipt. So, now IKEA has an extra broom hand that goes with the broom head that I bought. I can't use the broom and they got an extra but choose not to give it to. Am totally shocked that the GIANT IKEA won't give little customer me my broom handle!! AND I can't drive an hour and a half round trip to return the broom head because the won't take it back without a receipt. I am shocked!! And I will NEVER step foot inside an IKEA again even though I found my 'dream' kitchen while I was there. Good-bye, IKEA. I hope you find something fun to do with my broom stick!!
     
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onlooker on 08/01/2013:
You carried the item, put it on the counter, and you did not see, did not catch, did not notice the error - in checking out a two part item, you did not notice, nor did the clerk.

IKEA is doing nothing wrong - they are holding the part you lost, and when you come in with your receipt they will give you the part that they found and are holding for you.

You are angry that you dropped the part and did not notice, you paid and did not notice, you lost the receipt and can't get what you want done the way you want it.

I'd be mad too. But not angry at IKEA.
diana on 08/08/2013:
It may be gardengrandma29's fault but in a world where everyone is imperfect and makes mistakes, a business showing REASONABLENESS is always welcome! Reasonableness would drive them to work hard to HELP people instead of penalize people for mistakes, especially in a predominately self-serve store (where more mistakes are likely to be made). Technically IKEA did nothing wrong. Will that help them get on this customer's good side? NOPE!
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Very Very Poor Service
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- I had shifted to Chicago and had to set up my home all from scratch . After a long research my husband decided to buy products from Ikea . We had visited there showrooms nearby Chicago and there products looked great. We placed an online booking which they had conformed for a delivery after 3 weeks of booking date .

For 3 weeks we managed to sit and sleep on floor . Finally the date of delivery had come and we waited the whole day for there call or email . Finally we decided to call them back and there customer service is so poor that there were no service agents to pick up the call . We had to keep trying and next day somehow we manage to speak to them . They told us that the delivery is going to be next week since they dint had any slots available .

We had to wait one more week . Next week by gods grace we got the stuffs delivered, we were very happy that finally we are all set after a month we shifted to Chicago . But unfortunately our happiness dint last longer . When we found that the sofa(Karlstad chaise) had just the half of its parts in it another half was missing . They had packed it well so we were not able to know what's missing during the delivery . Then our struggle continued again . It took us 3 days to get contact to the customer service . Till 3 days we had tried day and night and none of them where picking the call .

Finally they took the complaint and its been more than a month . Unfortunately till date we dint get any response from them we have kept on calling and emailing but till date our sofa hasn't reached home . Hope we don't endup losing hopes of 350$ worth sofa set.
     
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Horrible Customer Service
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I had an awful experience. First, the customer service at the store was bad with employees that didn't have a good attitude, not helpful, were not trained to help you.

I purchased a wardrobe and I was having a real hard time hauling the cart to my car and I told the girl that it was too heavy for me. She simply said ,"oh, it is heavy for me too, but if I can do it, you should be able too. You have to bring all the way to the front and ask somebody to help you". All the way to the front was really far away, and thanks to some customers that helped me opening doors I was able to do it.

The IKEA people just pretended I was invisible, didn't lift a finger not even to hold a door. The Mexican guy that didn't speak a lick of English was THE BEST thing of the whole experience (thank goodness for humble people that really want to hold a job). He helped me put the stuff inside the car. So, I hauled this thing two hours away to my home, and I get home and guess what? They packed the wrong thing.

I called customer service and this arrogant guy didn't offer any alternatives but return the wardrobe. Now, if I want my money back I have to drive 2 hours back to the store. It is 3 days before Christmas and I do have some other things to do rather than driving around in Atlanta traffic! I WILL NEVER BUY THERE AGAIN AND I'LL TELL EVERYBODY TO NEVER GO THERE.
     
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Aunt Elizabeth... on 12/23/2012:
Did you pick it out of the bin yourself and take it to the front? Personally, I don't like Ikea because of the checkout confusion. It is way too rushed.
At Your Service on 12/23/2012:
Ikea is based upon the concept of ready to assemble (RTA) furniture. It's generally a more cheaply made Veneer. People's reason for buying such is not quality but cheapness in price.

I'd think two hours of drive time has got to use a little fuel, not to mention the wear on your vehicle. In addition, there's your own time. Unfortunately, I think this is something one comes to expect with this style of purchase.

Best of luck.
CUontheFlipSide on 12/23/2012:
Aggravating to be sure. That said, Ikea is a warehouse store. You need to be able to haul your purchases, or bring some help. They just don't have bag boys.

You point out that no one helped and that you had to do it yourself, but then tell us THEY packed the wrong thing. Do you mean that what was inside thebox was not what it said on the outside?

I have experienced Atlanta traffic and agree that it sucks, but what is the alternative to returning the package?
trmn8r on 12/23/2012:
IKEA is strictly do it yourself when it comes to moving and loading your items. At least it was 27 years ago the last time I bought some poorly made furniture there.

As far as what happened once you got home, there really is no other option. This is the risk one takes. I remember driving to Elizabeth NJ, very unpleasant, and then a hour back home. This is part of the IKEA experience that every young person should enjoy once, and remember the rest of their life.
clutzycook on 12/23/2012:
I purchased a table and chairs 3 years ago from IKEA. With the smaller stuff (e.g. the chairs), I picked up myself out of a bin and hauled to my car. The bigger stuff like my table and probably the OP's wardrobe, you get a ticket from the display area, the salesperson up there calls it to the warehouse and you pick it up at a counter after paying for it, so it's entirely plausible that someone mucked up behind the scenes. As for checking the box to make sure it's the correct thing, the OP was probably so irritated by that point she just wanted to get out and get home.
wjk898 on 12/24/2012:
I don't know. I bought stuff at IKEA hauled it myself down 75 rickety steps (to my summer home) all arthritic and all, assembled it, put it in the place and it was such a hit I sold that shack for half a mil in 2 weeks in a bidding war...mostly because that IKEA stuff looked fresh clean stylish modern and functional. As for you, I guess it pays to have kids and grandkids so you have somebody handy to do grunt work. I found that out too late.
leet60 on 12/25/2012:
Let me preface my comment by stating I have worked retail management for a large well known establishment. Many retailers have a policy that if you do not pay for delivery (if it is offered) the movement of the item, especially to your vehicle is on the customer. There are a lot of factors involved including potential workman's comp if the employee is injured and potential liability for damage to your vehicle when loading. Essentially, once it is paid for and leaves the store you are on your own.

This may not be the best "customer service" scenario but the retailer is trying to limit their liability in this instance.
Peter on 12/30/2012:
Ikea has stylish and functional furniture that is about 1/5th of the price of
'real' furniture and the 'real' stuff is often particle board as well.

Yes, it's extremely heavy and yes you have to put it together yourself but you will save tens of thousands if you furnish a house only 30% with Ikea stuff.
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Grundtal lighting HORRIBLE QUALITY!!!
Posted by on
Rating: 1/51
NEW HAVEN, CONNECTICUT -- Be forewarned......do not purchase this lighting or it will possibly cause you to lose your mind. I have 5 of these that sit on top of my kitchen cabinets with the light shining down. EVERY day of my life....multiple times throughout....when I flip the switch, one or more is not lit. I have made multiple trips to purchase new lights which are costly, however the lights are not blown! It's the wiring itself. The quality of these lights is the poorest I have ever seen. I have to place Gorilla tape over the bulb to pull it out to replace it. The two pin holes on the fixture are impossible to put the new bulb. I literally dread turning on the lights because guaranteed one or more will not light. You can shake them, jiggle the bulb which may light but the next time use use em...it's out again. I took them apart and the white wires barely attached to the lighting. Not a drop of soulder. So flimsy, so maddening but even more...I would venture to guess possibly a safety hazard?? I'm so disappointed. I love the look but really??? Please save your sanity and walk way....no run with your cart!! Don't do it!!!,
     
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Alain on 06/07/2012:
What you're describing is a fire or shock hazard. You might want to have an electrician look at these lights and also contact the Consumer Product Safety Commission via http://www.cpsc.gov 'Report an Unsafe Product' is on the right hand side of the opening web page.
oldisgood on 06/07/2012:
I personally would cut my losses, take out the defective set before you burn your house down and get another set of lights made in the USA if you can find them. Faulty electric in the home is not a good idea.
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Stay Away from the Bolingbrook, IL Store
Posted by on
BOLINGBROOK, ILLINOIS -- My husband and I were looking for a round table to entertain guests. We had been all overlooking for one and were so excited when we came across one here. It seemed odd, but there was no number to go pick it ourselves, it said write down the name and color and ask them for help. So we did, the only question the man had was how tall was the base, 29 or 48"? We told him 29", he printed out a "C&C Full Serve", we paid and then we waited. About 20 minutes later, a woman comes out and says it shows 6, (yes she said 6), bases in stock but there isn't a one there. I asked for the floor model base since it appeared they were discontinuing it, the sticker had said last chance. She said she'd check and walked away. 10 minutes later she came back and said there was no way they would give me the floor model; she swore it wasn't being discontinued and that they needed the floor model to continue selling it. She said it would take 2 weeks to get a new one in. I asked for her manager and she walked away and made a call. Another 10 minutes goes by and she finally came back with a cart. She said she called the warehouse manager down and he looked for the parts and found them. Hmm, weird, but okay, we're so happy to have the table that we were so desperately looking for! Our party was saved...or not. When we got home, the base wasn't the same as the model we looked at. It doesn't even fit our table top, it's too small. The base in the store was round, this one is crossed. I'm not sure who didn't know what they were doing, the first guy who didn't give a round option, the lady who claimed they were out of stock or the warehouse manager that found them- probably all three. I'm just sorry I let my excitement get in the way of getting these peoples names. We will never shop at this location again. I'm not even sure I'll go to the Schaumburg one after this.
     
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Venice09 on 10/28/2011:
Sounds like a 3-ring circus!

Were you able to look at the base before leaving the store?
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Help?
Posted by on
WOODBRIDGE, VIRGINIA -- I purchased a crib for my grandchild at IKEA and am extremely disappointed with my experience. I was required to walk aimlessly through the entire maze of multiple showroom displays to find the area I needed. Once, there I could find no one to help me or direct me. When I did ask for assistance, I was treated rudely, as if I was disturbing the person I encountered. When I did at last get a printout of my desired items and was directed to the self help warehouse, I was again placed at the mercy of the showroom maze, with stairs, elevators and long distances to be traversed. In the warehouse, I was alone, and required to load a bulky box weighing at least 50 lbs. with no assistance onto a cart with no brakes to hold it in place while I loaded the crib onto it. When I got one end of the crib on the cart, the cart would roll out from under the load and I was forced to pick the crib up off the floor again and again until I was finally able to get it stabilized on the cart. Again, as I looked around, I saw no one to assist me. I was alone in the warehouse. I finally got the cart to the checkout counter, after again following the directions through one more maze of discounted merchandise.

Finally, I had to traverse a long distance with no assistance, down an elevator, to the loading area. Again, with no assistance, I had to leave my cart unattended on the curb blocked so as to prevent my pushing the cart to my car. I then had to get my car, bring it to the loading area, and without help in sight, finally load my crib into the car. A nightmare. Will I be back? What do you think?
     
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clutzycook on 10/22/2011:
That's IKEA for you. They took the whole DIY revolution and ran a marathon with it.
Venice09 on 10/23/2011:
IKEA is overrated, in my opinion. I was there once and was not impressed at all. The merchandise would have to be very inexpensive for me to go through all that. And I wouldn't exactly feel comfortable being in the warehouse alone either.

This is a helpful review for anyone who has never bought anything from IKEA. I had no idea it worked that way. I can't imagine ever buying anything under those conditions unless I brought my own assistant with me.
griffin21 on 10/23/2011:
The last time I went to the Woodbridge Ikea, there were 3 grown men and a rented Budget truck. I would suggest browsing the website first to gather the packaging information (packaged dimensions and weights) to better plan your trip.
FlShopper on 10/24/2011:
I discovered Ikea in the early 90's when I lived in Long Island. When I walked in, I saw signs all over the place explaining how the self-serve process worked. I made notes of the things I needed, wrote down the aisle and bin #'s and called my husband with the info so he could pick it up on his way home. I had a toddler and was pregnant with my second child and knew there was no way I could've done it by myself.
The best Ikea customers are the ones that go prepared with the resources and help they need before they even walk through the door.
Venice09 on 10/24/2011:
FlShopper, that's why this review is so helpful. I didn't know it worked that way. It's definitely not a good idea to go alone.
trmn8r on 10/24/2011:
Yep. This is standard IKEA fare. The last time I was at one was also Woodbridge in around 1987, and distinctly recall loading a heavy and bulky box onto or into my car by myself. Sounds like the routine has not changed.
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Faulty product and NO service
Posted by on
PITTSBURGH, PENNSYLVANIA -- After putting the cabinet together I discovered:
1. two of the drawers rub and do not close properly (a SERIOUS issue)
2. a white film is on one of the drawers (which does not wipe off)
3. missing pre drilled holes for the 4 out of 12 knobs.
4. 2 missing pre drilled holes for attaching the cabinet top.

What I was told by customer service:

"take the cabinet apart, put it into the original packing boxes & take it back to the store for review".
I asked if they would give me a refund to cover my gasoline. They said no discounts or refunds are given. They said that Ikea is "sorry for my inconvenience". (gee...thanks for caring, Ikea)


What is costs me is a HUGE gasoline bill and driving time of 4 hours....once home...I get to put it together again with hopes of it not having problems.

Ikea does not share the burden! I won't be talking good things about that company.
     
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trmn8r on 04/28/2011:
The return issue is a risk of buying kit furniture. They should have a better quality control system to prevent what happened to you, and will get deserved negative advertising from your review.
Jim in Ohio on 05/25/2011:
I had missed drilled drawer sides too. They sent wrong replacement !!!! Then tried to blame me for giving invalid information. Hail NO I'll Never Go ... back to IKEA
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Do Not Get Sucked Into The Ikea Credit Scam !!!
Posted by on
This is an absolute scam! It is perfectly taylored by them so that it's almost impossible to avoid the hefty $36.00 service fees they hit you with if you are 5 minutes late! I stopped using the online payment service for a number of reasons after dealing with a multitude of issues. I asked to go back to paper billing. Sent a check a week ahead of time with the due date written on the check and they cashed it 2 days early. Is that even legal? Call them and they send you to India to speak to some machine who doesn't give a rat's ass. The only goal this company has is to reem you by charging mass interest and huge fees!

Pay it off and tear it up. This whole experience makes me never want to walk into an IKEA again.
     
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FlShopper on 04/14/2011:
Department store credit cards are always a ripoff. On the bright side (if you can call it that), just read online that Ikea is discontinuing its credit card which was issued by GE Finance. The problem is that the cc company is closing a lot of the accounts already with little or no communication to the cardholders.
Sophia Marie on 04/14/2011:
Consumers need to understand that everything is done by computer these days. Yes - if you are 5 minutes late with a payment you will get a late charge. And paper checks are not handled by human beings who will carefully read them and understand that they are supposed to hold them until the date the customer wants it cashed.
saj80 on 04/14/2011:
Creditors are under no obligation to hold checks, and since most of these are processed by volume, they are not going to put one aside and hold if for a few days.
SteveWiginowski on 04/14/2011:
Cashing a post dated check is not illegal, nor is writing one. My guess is that they cashed it, along with many other checks that day. They may not check to see when it is dated, but mainly if it is signed.
Anonymous on 04/14/2011:
Great points Steve.
leet60 on 04/14/2011:
+10 Steve. I would also point out that banks rarely even look at signatures on checks. Most banks use centralized check processing services, almost all the processing is automated. With the exception of checks over a set dollar amount most are not even reviewed for signature.

One month, I had written checks in advance for several recurring payments but had not signed them as this is something I do as I enter each check into the register. My wife mailed the checks without noticing and all of them were paid by the bank without issue.
trmn8r on 04/14/2011:
Make a note - post-dating checks doesn't work unless you are in collusion with whomever you give it to, and they will hold it until that date. It isn't illegal to process them AFAIK.

ALL payment processing is set up to nail you with a late fee if you are late. 5 minutes or 5 days, when you are late you are late.

You need to understand that what happened to you is in no way unique to IKEA. There are a few lessons you can take from this - one for post-dating, one for making payments late.
wtf on 11/08/2012:
as soon as you are hrs late, IKEA will nail you for late payment and report you to the credit bureau. DO NOT GET IKEA card if they ever offer it again. Will never buy from IKEA again. after spending thousands of dollars on their stores you would think they would work with you, but they don't they don't care about their customers.
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Vallvik TV Bench
Posted by on
WEST SACRAMENTO, CALIFORNIA -- My husband and I have been remodeling our home for six months now. We purchased many items from Ikea spending more than $5000 so far. Well my husband and I bought a TV last weekend and we decided to take a look at Ikea's TV stands. We purchased a $69 bench took it home and proceeded to remove the items out of the box to assemble it. My husband at that moment changed his mind and decided to mount the TV instead. Well, two days after the purchase I drove 60 miles to return the item and buy another piece of furniture that would work better for our media boxes. While waiting for my number to be called, I got to witness a few frustrated people leave with their return items. I thought for sure mine would be returnable since I had my receipt and the product was placed exactly how it was received. Boy was I wrong. I was told that due to the fingerprints on the items it was clear to him the we used the TV stand (note: you must wear gloves to place items back in packaging or you will be accused of lying). He would not accept the return. I then asked to speak to a manager, who turned out to be much more impolite than the employee that I dealt within the beginning. Anyway, I ended up putting the heavy box back in my car and called the number on my receipt. I was then told to get the name of the manager I dealt with and to call corporate. Unfortunately, when I went back to get the name of the manager I lost my receipt. I am still calling corporate, but in reading many of the Ikea reviews I have a feeling I won't be getting any help. In the end its only $69; they can keep it. They now have lost a valuable customer due to their poor customer service. I rather go spend my money, even if its more, at a place where customers are appreciated. I will never shop at Ikea again!
     
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warddw1526 on 11/16/2010:
Ikea's warranty policy states "If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment."
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A Happy Customer
Posted by on
TEMPA, ARIZONA -- Much has been written about Ikea products and customer service. From what I have been able to discern a store like Ikea can only operate when it strictly adheres to it's philosophy and guidelines.

Ikea has been maligned many times, and quite possibly in some cases for good reason, but a store doing the kind of volume they do can not offer the "boutique" customer service that much smaller companies can.

My experience with the Ikea store in Tempe, Arizona was nothing short of exceptional. I purchased an apartment full of furniture over a two week period (each visit I would add items to their computer "wish-list" which I could modify at any time). When I was ready to purchase I told the manager that I would be takeing the furniture to San Diego, California to furnish an apartment there. He offered free shipping, but when logistically that didn't seem to work he instead offered me a $200 gift card in lieu of the shipping. I didn't even ask for this.

He also told me the store would pull my order a day in advance and that I could arrange to pick it up from their loading dock two hours before the store opened. Two young men were ready when I arrived with a rental truck and loaded four carts on my truck in 15 minutes. By 8:45 I was on the road to San Diego from Tempe, Arizona.

When I arrived in San Diego I arranged to have two independent installers who were experts in Ikea furniture assembly put together all the pieces. It took 5 hours with two men, but every piece fit together with ease, and not one piece was damaged when the boxes were opened.

I was given the names and phone numbers of at least 3 managers at the store whom I could contact at any time.

I tried to make similar arrangements with the San Diego store, since obviously it would be easier to buy the furniture in San Diego than to truck it over 400 miles, but they were not as cooperative.

I have nothing but good things to say about the Tempe, Arizona Ikea store and personnel. This was my first experience with Ikea and it was a good one. All Ikea stores may not have the same policies or management teams, so I can not speak to every location. (Again, the San Diego store was not as cooperative.)
     
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Anonymous on 09/09/2010:
Nice review. When we were furnishing places away from home, we always had good service from IKEA too. It's great for furnishing college dorms/apartments too. Thanks for sharing your good experience.
clutzycook on 09/09/2010:
Good review. Just goes to show you that it is often the individual store that has the problem rather than the entire company. You have also shown that the customer has to do their part in order to increase the chances of things going smoothly. Hiring someone to assemble your furniture was a great idea!
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