IKEA - Page 3

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1.2 out of 5, based on 50 ratings and
159 reviews & complaints.
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Will Never Shop At Ikea Again
Posted by on
Rating: 1/51
WEST CHESTER, OKLAHOMA -- We ordered a bedroom furniture set including a bed, dresser, night stand and armoire.

The delivery and installation team arrived outside of the delivery window reserved. The delivery team also forgot to load the mattress for the bed at the warehouse, so they needed to return to the warehouse to retrieve it and then return to our building. This caused us to have to re- reserve the freight elevator.

While assembling our dresser, the delivery team tightened down one of the screws too tight, causing a crack on the top panel of the dresser. The delivery team explained that we could either reject the piece and they would dismantle it and return it to the warehouse, which would require a claim process, or we could negotiate a discount with Ikea. We needed a dresser and could live with the crack, so we decided to pursue a discount. three weeks and several phone calls later, Ikea has informed us that they do not offer discounts. We asked why then the delivery team told us that we could pursue a discount? They responded by telling us that some stores do offer discounts on furniture damaged during assembly, but this particular location does not. We asked why these delivery people told us that since they clearly work for this particular store, and they could not provide an answer. They just kept telling us that we should have declined the piece. Essentially the delivery personnel blatantly lied about the discount policy in order to avoid having to disassemble and return the piece.

Also, the armoire was discovered to be damaged upon opening the box. We did decline this piece and it was never assembled. However we still had to include this in our claim (including the damaged dresser) and it as taken weeks and multiple phone calls to get credited for this piece, even though we declined to accept it.

Last but not least, the assembly charges were never prorated, even though one piece was declined and didn't require assembly and a second piece was damaged during assembly. Ikea refused to refund any of the assembly fees.

In addition, Ikea customer service has been rude and uncooperative.
     
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Terrible customer service over a BROOM HANDLE!!
Posted by on
Rating: 1/51
STOUGHTON & WHEREVER CORPORATE IS, MASSACHUSETTS -- Took a drive last Sat 45 minutes from my home to visit the closest IKEA. Among my purchases I bought a broom that comes in two separate pieces (handle and sweeping part). Somewhere between self-pay (paid in cash) and returning to my car with cart, I must have forgotten/dropped or otherwise lost the handle because when I got home, I had no handle. Called the store to ask if they had found a random handle and whether my friend who lives near the store could come by to pick it up. SURPRISE - Can't call the local store although during the call switching process a recorded voice says "Welcome to the Stoughton IKEA store." Thought I was talking to local CSR but he later said, "No, you can't talk to anyone in the local store." HE was able to reach the Stoughton store and confirmed that, yes indeed, the store found the random (my) broom handle. BUT, they won't give me (or my friend) the broom handle without the receipt. And I can't find the darned receipt. AND, because I paid cash, they can't look up my purchase receipt. So, now IKEA has an extra broom hand that goes with the broom head that I bought. I can't use the broom and they got an extra but choose not to give it to. Am totally shocked that the GIANT IKEA won't give little customer me my broom handle!! AND I can't drive an hour and a half round trip to return the broom head because the won't take it back without a receipt. I am shocked!! And I will NEVER step foot inside an IKEA again even though I found my 'dream' kitchen while I was there. Good-bye, IKEA. I hope you find something fun to do with my broom stick!!
     
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Very Very Poor Service
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- I had shifted to Chicago and had to set up my home all from scratch . After a long research my husband decided to buy products from Ikea . We had visited there showrooms nearby Chicago and there products looked great. We placed an online booking which they had conformed for a delivery after 3 weeks of booking date .

For 3 weeks we managed to sit and sleep on floor . Finally the date of delivery had come and we waited the whole day for there call or email . Finally we decided to call them back and there customer service is so poor that there were no service agents to pick up the call . We had to keep trying and next day somehow we manage to speak to them . They told us that the delivery is going to be next week since they dint had any slots available .

We had to wait one more week . Next week by gods grace we got the stuffs delivered, we were very happy that finally we are all set after a month we shifted to Chicago . But unfortunately our happiness dint last longer . When we found that the sofa(Karlstad chaise) had just the half of its parts in it another half was missing . They had packed it well so we were not able to know what's missing during the delivery . Then our struggle continued again . It took us 3 days to get contact to the customer service . Till 3 days we had tried day and night and none of them where picking the call .

Finally they took the complaint and its been more than a month . Unfortunately till date we dint get any response from them we have kept on calling and emailing but till date our sofa hasn't reached home . Hope we don't endup losing hopes of 350$ worth sofa set.
     
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Horrible Customer Service
Posted on
Rating: 1/51
ATLANTA, GEORGIA -- I had an awful experience. First, the customer service at the store was bad with employees that didn't have a good attitude, not helpful, were not trained to help you.

I purchased a wardrobe and I was having a real hard time hauling the cart to my car and I told the girl that it was too heavy for me. She simply said ,"oh, it is heavy for me too, but if I can do it, you should be able too. You have to bring all the way to the front and ask somebody to help you". All the way to the front was really far away, and thanks to some customers that helped me opening doors I was able to do it.

The IKEA people just pretended I was invisible, didn't lift a finger not even to hold a door. The Mexican guy that didn't speak a lick of English was THE BEST thing of the whole experience (thank goodness for humble people that really want to hold a job). He helped me put the stuff inside the car. So, I hauled this thing two hours away to my home, and I get home and guess what? They packed the wrong thing.

I called customer service and this arrogant guy didn't offer any alternatives but return the wardrobe. Now, if I want my money back I have to drive 2 hours back to the store. It is 3 days before Christmas and I do have some other things to do rather than driving around in Atlanta traffic! I WILL NEVER BUY THERE AGAIN AND I'LL TELL EVERYBODY TO NEVER GO THERE.
     
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Grundtal lighting HORRIBLE QUALITY!!!
Posted by on
Rating: 1/51
NEW HAVEN, CONNECTICUT -- Be forewarned......do not purchase this lighting or it will possibly cause you to lose your mind. I have 5 of these that sit on top of my kitchen cabinets with the light shining down. EVERY day of my life....multiple times throughout....when I flip the switch, one or more is not lit. I have made multiple trips to purchase new lights which are costly, however the lights are not blown! It's the wiring itself. The quality of these lights is the poorest I have ever seen. I have to place Gorilla tape over the bulb to pull it out to replace it. The two pin holes on the fixture are impossible to put the new bulb. I literally dread turning on the lights because guaranteed one or more will not light. You can shake them, jiggle the bulb which may light but the next time use use em...it's out again. I took them apart and the white wires barely attached to the lighting. Not a drop of soulder. So flimsy, so maddening but even more...I would venture to guess possibly a safety hazard?? I'm so disappointed. I love the look but really??? Please save your sanity and walk way....no run with your cart!! Don't do it!!!,
     
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Vallvik TV Bench
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WEST SACRAMENTO, CALIFORNIA -- My husband and I have been remodeling our home for six months now. We purchased many items from Ikea spending more than $5000 so far. Well my husband and I bought a TV last weekend and we decided to take a look at Ikea's TV stands. We purchased a $69 bench took it home and proceeded to remove the items out of the box to assemble it. My husband at that moment changed his mind and decided to mount the TV instead. Well, two days after the purchase I drove 60 miles to return the item and buy another piece of furniture that would work better for our media boxes. While waiting for my number to be called, I got to witness a few frustrated people leave with their return items. I thought for sure mine would be returnable since I had my receipt and the product was placed exactly how it was received. Boy was I wrong. I was told that due to the fingerprints on the items it was clear to him the we used the TV stand (note: you must wear gloves to place items back in packaging or you will be accused of lying). He would not accept the return. I then asked to speak to a manager, who turned out to be much more impolite than the employee that I dealt within the beginning. Anyway, I ended up putting the heavy box back in my car and called the number on my receipt. I was then told to get the name of the manager I dealt with and to call corporate. Unfortunately, when I went back to get the name of the manager I lost my receipt. I am still calling corporate, but in reading many of the Ikea reviews I have a feeling I won't be getting any help. In the end its only $69; they can keep it. They now have lost a valuable customer due to their poor customer service. I rather go spend my money, even if its more, at a place where customers are appreciated. I will never shop at Ikea again!
     
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A Happy Customer
Posted by on
TEMPA, ARIZONA -- Much has been written about Ikea products and customer service. From what I have been able to discern a store like Ikea can only operate when it strictly adheres to it's philosophy and guidelines.

Ikea has been maligned many times, and quite possibly in some cases for good reason, but a store doing the kind of volume they do can not offer the "boutique" customer service that much smaller companies can.

My experience with the Ikea store in Tempe, Arizona was nothing short of exceptional. I purchased an apartment full of furniture over a two week period (each visit I would add items to their computer "wish-list" which I could modify at any time). When I was ready to purchase I told the manager that I would be takeing the furniture to San Diego, California to furnish an apartment there. He offered free shipping, but when logistically that didn't seem to work he instead offered me a $200 gift card in lieu of the shipping. I didn't even ask for this.

He also told me the store would pull my order a day in advance and that I could arrange to pick it up from their loading dock two hours before the store opened. Two young men were ready when I arrived with a rental truck and loaded four carts on my truck in 15 minutes. By 8:45 I was on the road to San Diego from Tempe, Arizona.

When I arrived in San Diego I arranged to have two independent installers who were experts in Ikea furniture assembly put together all the pieces. It took 5 hours with two men, but every piece fit together with ease, and not one piece was damaged when the boxes were opened.

I was given the names and phone numbers of at least 3 managers at the store whom I could contact at any time.

I tried to make similar arrangements with the San Diego store, since obviously it would be easier to buy the furniture in San Diego than to truck it over 400 miles, but they were not as cooperative.

I have nothing but good things to say about the Tempe, Arizona Ikea store and personnel. This was my first experience with Ikea and it was a good one. All Ikea stores may not have the same policies or management teams, so I can not speak to every location. (Again, the San Diego store was not as cooperative.)
     
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You're not going to believe what happened to me at IKEA
Posted by on
COSTA MESA, CALIFORNIA -- We've been coming to IKEA for a decade and have spent thousands of dollars over the last two years alone. Yesterday, my toddler wanted to go to the play area while my husband finished shopping. The girl at the counter asked if he was potty trained. I said yes. She asked if he was wearing a diaper. I said yes because we live a long distance away and this is about the time he falls asleep in the car and since we'll be leaving soon, I put one on him. She says he can't go into the play area. I offer to take him to the ladies room to remove the diaper. She says she doesn't believe he is potty trained since he has a diaper on. I repeat everything. She says all parents are liars. She actually said this to me. She then says that if they allowed kids in with diapers then they'd allow infants--a ridiculous statement given that they have a height requirement. A crowd of moms and kids hears her accusations and my replies all the while. After several frustrating minutes, I give up, go to the lobby, call the store manager and explain this nightmare to her. She apologizes. She says the employee should have been polite. She asks if we still want to go in. At this point, my kid is clinging to me, afraid of the mean girl at the check in desk. There's no way he's going in there. I say no. Instead of finalizing the purchase of an entire new kitchen, which is what my husband was doing, I call him and tell him I'm waiting in the lobby with a traumatized kid. I was treated like dirt by an IKEA employee. This is what a decade of customer loyalty looks like. This nasty employee should be reassigned to the stocking department instead of interacting with customers and children. We'll be shopping elsewhere. IKEA.
     
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Customer service and Security
Posted by on
CANTON, MICHIGAN -- am writing to you to share my experience at Canton Michigan store on May 1st 2010 about 8 pm.

After purchasing kitchen cabinets worth more than $7,000 at your store, when we went back to the store to return few things we encountered horrible customer service.
We were very frustrated, and my husband in despair said "this is bs" as we were living the desk, after which we were thrown out of the store, and "Jim the security" called cops on us. Even before my husband said that word I realized that customer service representative called security, as he came and was hanging around the area. "Jim" had no uniform or name tag. While they were throwing us out, I asked "Jim" if I could finish my shopping, he didn't let me and repeatedly said: " get out NOW". I told him that I need to take my kid from daycare, he said: get your kid and get out. I was followed by "Kristen" to daycare. She was reporting on my whereabouts over phone or something similar to that, like I am the biggest criminal and came to rob Ikea.
I had to ask "Jim" repeatedly what was his name, and at first he declined, but in front of the police he finally revealed it.

"Jim" also tried to throw my 76 year mother-in-law as well but she refused to leave, as she had nothing to do with situation. He threatened to call cops on her as well. She was very upset.

This is the first time in my life that I had to deal with a police. If CIA, FBI and Interpole look at my profile they wouldn't find anything, not even parking ticket, nothing, and this is very embarrassing situation for me. I live in America for 10 years now, and never had to experienced such shame, and bad treatment.

In front of Ikea we encountered policeman, who after hearing what we had to say, suggested that we need to complain to someone on corporate level. I was humiliated as people / customers were staring at us wondering why are we dealing with a police.

After what I experienced, I am very scared to go back to the store, as we are missing parts for our kitchen.

     
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Less than stellar service!
Posted by on
ONE BEARD STREET, BROOKLYN, NEW YORK -- Having been to Ikea many times in various states and always having fair customer service I was appalled at the treatment and down right rudeness I was shown today at Ikea's Brooklyn location. I showed up this morning to exchange something I bought 2 days ago from their As-Is section. I bought it primarily because I didn't have time to go through the whole store looking for furniture with my one year old in tow. When the item did not work in my space I looked at the receipt and there was no reference to "exchanging" as-is furniture. The only reference says no refunds; therefore I loaded the item and my son in the car and drove 35 minutes to the store. Arriving at the store I was told to take a number in which I would proceed to wait 45 minutes to see a sales associate. She as very rude informed me that they will not take the item back; I tried to explain I just wanted to exchange it for another item in there as-is section. Finally she called her manager which was just as rude and was actually laughing with the girls making a joke of us. She called the two store managers which explained to her I would have to wait. After waiting for nearly one hour (with my 1year old) the store managers John and Jason who told me that, yes I was correct that it did not say on the receipt, nor was it posted on the wall behind the counter stating their policies however there is a small sign stating it in the As-Is room. I explained that one would only see that sign if you happen to go all the way in the room; as I did not because there happens to be so many items, they spill onto the space behind the registers. I tried to explain my point when he abruptly said "I am done talking to you. and told me if I wasn't buying anything I needed to leave. He then called security to escort me out. Wait...this 6 foot 250lb plus man is scared of little 5'6 125lb me and is calling security? Are you kidding? I asked for the corporate offices address and number he refused to give me the address instead one of the other managers gave me the 1800 # and he said I could go on line and find out for my self the address. When asked what the names of the sales associates/mgrs I spoke to he refused to give me the information saying I am the only one you need to know and my name is Jason as he laughed. I can not tell you how ignorant and rude this individual was and he is representing the company, this is an embarrassment in this economy I don't know how any company can survive with this type of disregard to the customers! We are the ones who keep their doors open! Thank twice before visiting and purchasing at this location!!!
     
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