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Horrible Customer Service
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I had an awful experience. First, the customer service at the store was bad with employees that didn't have a good attitude, not helpful, were not trained to help you.

I purchased a wardrobe and I was having a real hard time hauling the cart to my car and I told the girl that it was too heavy for me. She simply said ,"oh, it is heavy for me too, but if I can do it, you should be able too. You have to bring all the way to the front and ask somebody to help you". All the way to the front was really far away, and thanks to some customers that helped me opening doors I was able to do it.

The IKEA people just pretended I was invisible, didn't lift a finger not even to hold a door. The Mexican guy that didn't speak a lick of English was THE BEST thing of the whole experience (thank goodness for humble people that really want to hold a job). He helped me put the stuff inside the car. So, I hauled this thing two hours away to my home, and I get home and guess what? They packed the wrong thing.

I called customer service and this arrogant guy didn't offer any alternatives but return the wardrobe. Now, if I want my money back I have to drive 2 hours back to the store. It is 3 days before Christmas and I do have some other things to do rather than driving around in Atlanta traffic! I WILL NEVER BUY THERE AGAIN AND I'LL TELL EVERYBODY TO NEVER GO THERE.
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Aunt Elizabeth... on 2012-12-23:
Did you pick it out of the bin yourself and take it to the front? Personally, I don't like Ikea because of the checkout confusion. It is way too rushed.
At Your Service on 2012-12-23:
Ikea is based upon the concept of ready to assemble (RTA) furniture. It's generally a more cheaply made Veneer. People's reason for buying such is not quality but cheapness in price.

I'd think two hours of drive time has got to use a little fuel, not to mention the wear on your vehicle. In addition, there's your own time. Unfortunately, I think this is something one comes to expect with this style of purchase.

Best of luck.
CUontheFlipSide on 2012-12-23:
Aggravating to be sure. That said, Ikea is a warehouse store. You need to be able to haul your purchases, or bring some help. They just don't have bag boys.

You point out that no one helped and that you had to do it yourself, but then tell us THEY packed the wrong thing. Do you mean that what was inside thebox was not what it said on the outside?

I have experienced Atlanta traffic and agree that it sucks, but what is the alternative to returning the package?
trmn8r on 2012-12-23:
IKEA is strictly do it yourself when it comes to moving and loading your items. At least it was 27 years ago the last time I bought some poorly made furniture there.

As far as what happened once you got home, there really is no other option. This is the risk one takes. I remember driving to Elizabeth NJ, very unpleasant, and then a hour back home. This is part of the IKEA experience that every young person should enjoy once, and remember the rest of their life.
clutzycook on 2012-12-23:
I purchased a table and chairs 3 years ago from IKEA. With the smaller stuff (e.g. the chairs), I picked up myself out of a bin and hauled to my car. The bigger stuff like my table and probably the OP's wardrobe, you get a ticket from the display area, the salesperson up there calls it to the warehouse and you pick it up at a counter after paying for it, so it's entirely plausible that someone mucked up behind the scenes. As for checking the box to make sure it's the correct thing, the OP was probably so irritated by that point she just wanted to get out and get home.
wjk898 on 2012-12-24:
I don't know. I bought stuff at IKEA hauled it myself down 75 rickety steps (to my summer home) all arthritic and all, assembled it, put it in the place and it was such a hit I sold that shack for half a mil in 2 weeks in a bidding war...mostly because that IKEA stuff looked fresh clean stylish modern and functional. As for you, I guess it pays to have kids and grandkids so you have somebody handy to do grunt work. I found that out too late.
leet60 on 2012-12-25:
Let me preface my comment by stating I have worked retail management for a large well known establishment. Many retailers have a policy that if you do not pay for delivery (if it is offered) the movement of the item, especially to your vehicle is on the customer. There are a lot of factors involved including potential workman's comp if the employee is injured and potential liability for damage to your vehicle when loading. Essentially, once it is paid for and leaves the store you are on your own.

This may not be the best "customer service" scenario but the retailer is trying to limit their liability in this instance.
Peter on 2012-12-30:
Ikea has stylish and functional furniture that is about 1/5th of the price of
'real' furniture and the 'real' stuff is often particle board as well.

Yes, it's extremely heavy and yes you have to put it together yourself but you will save tens of thousands if you furnish a house only 30% with Ikea stuff.
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Grundtal lighting HORRIBLE QUALITY!!!
Posted by on
Rating: 1/51
NEW HAVEN, CONNECTICUT -- Be forewarned......do not purchase this lighting or it will possibly cause you to lose your mind. I have 5 of these that sit on top of my kitchen cabinets with the light shining down. EVERY day of my life....multiple times throughout....when I flip the switch, one or more is not lit. I have made multiple trips to purchase new lights which are costly, however the lights are not blown! It's the wiring itself. The quality of these lights is the poorest I have ever seen. I have to place Gorilla tape over the bulb to pull it out to replace it. The two pin holes on the fixture are impossible to put the new bulb. I literally dread turning on the lights because guaranteed one or more will not light. You can shake them, jiggle the bulb which may light but the next time use use em...it's out again. I took them apart and the white wires barely attached to the lighting. Not a drop of soulder. So flimsy, so maddening but even more...I would venture to guess possibly a safety hazard?? I'm so disappointed. I love the look but really??? Please save your sanity and walk way....no run with your cart!! Don't do it!!!,
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Alain on 2012-06-07:
What you're describing is a fire or shock hazard. You might want to have an electrician look at these lights and also contact the Consumer Product Safety Commission via http://www.cpsc.gov 'Report an Unsafe Product' is on the right hand side of the opening web page.
oldisgood on 2012-06-07:
I personally would cut my losses, take out the defective set before you burn your house down and get another set of lights made in the USA if you can find them. Faulty electric in the home is not a good idea.
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Stay Away from the Bolingbrook, IL Store
Posted by on
BOLINGBROOK, ILLINOIS -- My husband and I were looking for a round table to entertain guests. We had been all overlooking for one and were so excited when we came across one here. It seemed odd, but there was no number to go pick it ourselves, it said write down the name and color and ask them for help. So we did, the only question the man had was how tall was the base, 29 or 48"? We told him 29", he printed out a "C&C Full Serve", we paid and then we waited. About 20 minutes later, a woman comes out and says it shows 6, (yes she said 6), bases in stock but there isn't a one there. I asked for the floor model base since it appeared they were discontinuing it, the sticker had said last chance. She said she'd check and walked away. 10 minutes later she came back and said there was no way they would give me the floor model; she swore it wasn't being discontinued and that they needed the floor model to continue selling it. She said it would take 2 weeks to get a new one in. I asked for her manager and she walked away and made a call. Another 10 minutes goes by and she finally came back with a cart. She said she called the warehouse manager down and he looked for the parts and found them. Hmm, weird, but okay, we're so happy to have the table that we were so desperately looking for! Our party was saved...or not. When we got home, the base wasn't the same as the model we looked at. It doesn't even fit our table top, it's too small. The base in the store was round, this one is crossed. I'm not sure who didn't know what they were doing, the first guy who didn't give a round option, the lady who claimed they were out of stock or the warehouse manager that found them- probably all three. I'm just sorry I let my excitement get in the way of getting these peoples names. We will never shop at this location again. I'm not even sure I'll go to the Schaumburg one after this.
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Venice09 on 2011-10-28:
Sounds like a 3-ring circus!

Were you able to look at the base before leaving the store?
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Posted by on
WOODBRIDGE, VIRGINIA -- I purchased a crib for my grandchild at IKEA and am extremely disappointed with my experience. I was required to walk aimlessly through the entire maze of multiple showroom displays to find the area I needed. Once, there I could find no one to help me or direct me. When I did ask for assistance, I was treated rudely, as if I was disturbing the person I encountered. When I did at last get a printout of my desired items and was directed to the self help warehouse, I was again placed at the mercy of the showroom maze, with stairs, elevators and long distances to be traversed. In the warehouse, I was alone, and required to load a bulky box weighing at least 50 lbs. with no assistance onto a cart with no brakes to hold it in place while I loaded the crib onto it. When I got one end of the crib on the cart, the cart would roll out from under the load and I was forced to pick the crib up off the floor again and again until I was finally able to get it stabilized on the cart. Again, as I looked around, I saw no one to assist me. I was alone in the warehouse. I finally got the cart to the checkout counter, after again following the directions through one more maze of discounted merchandise.

Finally, I had to traverse a long distance with no assistance, down an elevator, to the loading area. Again, with no assistance, I had to leave my cart unattended on the curb blocked so as to prevent my pushing the cart to my car. I then had to get my car, bring it to the loading area, and without help in sight, finally load my crib into the car. A nightmare. Will I be back? What do you think?
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clutzycook on 2011-10-22:
That's IKEA for you. They took the whole DIY revolution and ran a marathon with it.
Venice09 on 2011-10-23:
IKEA is overrated, in my opinion. I was there once and was not impressed at all. The merchandise would have to be very inexpensive for me to go through all that. And I wouldn't exactly feel comfortable being in the warehouse alone either.

This is a helpful review for anyone who has never bought anything from IKEA. I had no idea it worked that way. I can't imagine ever buying anything under those conditions unless I brought my own assistant with me.
griffin21 on 2011-10-23:
The last time I went to the Woodbridge Ikea, there were 3 grown men and a rented Budget truck. I would suggest browsing the website first to gather the packaging information (packaged dimensions and weights) to better plan your trip.
FlShopper on 2011-10-24:
I discovered Ikea in the early 90's when I lived in Long Island. When I walked in, I saw signs all over the place explaining how the self-serve process worked. I made notes of the things I needed, wrote down the aisle and bin #'s and called my husband with the info so he could pick it up on his way home. I had a toddler and was pregnant with my second child and knew there was no way I could've done it by myself.
The best Ikea customers are the ones that go prepared with the resources and help they need before they even walk through the door.
Venice09 on 2011-10-24:
FlShopper, that's why this review is so helpful. I didn't know it worked that way. It's definitely not a good idea to go alone.
trmn8r on 2011-10-24:
Yep. This is standard IKEA fare. The last time I was at one was also Woodbridge in around 1987, and distinctly recall loading a heavy and bulky box onto or into my car by myself. Sounds like the routine has not changed.
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Faulty product and NO service
Posted by on
PITTSBURGH, PENNSYLVANIA -- After putting the cabinet together I discovered:
1. two of the drawers rub and do not close properly (a SERIOUS issue)
2. a white film is on one of the drawers (which does not wipe off)
3. missing pre drilled holes for the 4 out of 12 knobs.
4. 2 missing pre drilled holes for attaching the cabinet top.

What I was told by customer service:

"take the cabinet apart, put it into the original packing boxes & take it back to the store for review".
I asked if they would give me a refund to cover my gasoline. They said no discounts or refunds are given. They said that Ikea is "sorry for my inconvenience". (gee...thanks for caring, Ikea)

What is costs me is a HUGE gasoline bill and driving time of 4 hours....once home...I get to put it together again with hopes of it not having problems.

Ikea does not share the burden! I won't be talking good things about that company.
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trmn8r on 2011-04-28:
The return issue is a risk of buying kit furniture. They should have a better quality control system to prevent what happened to you, and will get deserved negative advertising from your review.
Jim in Ohio on 2011-05-25:
I had missed drilled drawer sides too. They sent wrong replacement !!!! Then tried to blame me for giving invalid information. Hail NO I'll Never Go ... back to IKEA
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Do Not Get Sucked Into The Ikea Credit Scam !!!
Posted by on
This is an absolute scam! It is perfectly taylored by them so that it's almost impossible to avoid the hefty $36.00 service fees they hit you with if you are 5 minutes late! I stopped using the online payment service for a number of reasons after dealing with a multitude of issues. I asked to go back to paper billing. Sent a check a week ahead of time with the due date written on the check and they cashed it 2 days early. Is that even legal? Call them and they send you to India to speak to some machine who doesn't give a rat's ass. The only goal this company has is to reem you by charging mass interest and huge fees!

Pay it off and tear it up. This whole experience makes me never want to walk into an IKEA again.
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FlShopper on 2011-04-14:
Department store credit cards are always a ripoff. On the bright side (if you can call it that), just read online that Ikea is discontinuing its credit card which was issued by GE Finance. The problem is that the cc company is closing a lot of the accounts already with little or no communication to the cardholders.
Sophia Marie on 2011-04-14:
Consumers need to understand that everything is done by computer these days. Yes - if you are 5 minutes late with a payment you will get a late charge. And paper checks are not handled by human beings who will carefully read them and understand that they are supposed to hold them until the date the customer wants it cashed.
saj80 on 2011-04-14:
Creditors are under no obligation to hold checks, and since most of these are processed by volume, they are not going to put one aside and hold if for a few days.
SteveWiginowski on 2011-04-14:
Cashing a post dated check is not illegal, nor is writing one. My guess is that they cashed it, along with many other checks that day. They may not check to see when it is dated, but mainly if it is signed.
Anonymous on 2011-04-14:
Great points Steve.
leet60 on 2011-04-14:
+10 Steve. I would also point out that banks rarely even look at signatures on checks. Most banks use centralized check processing services, almost all the processing is automated. With the exception of checks over a set dollar amount most are not even reviewed for signature.

One month, I had written checks in advance for several recurring payments but had not signed them as this is something I do as I enter each check into the register. My wife mailed the checks without noticing and all of them were paid by the bank without issue.
trmn8r on 2011-04-14:
Make a note - post-dating checks doesn't work unless you are in collusion with whomever you give it to, and they will hold it until that date. It isn't illegal to process them AFAIK.

ALL payment processing is set up to nail you with a late fee if you are late. 5 minutes or 5 days, when you are late you are late.

You need to understand that what happened to you is in no way unique to IKEA. There are a few lessons you can take from this - one for post-dating, one for making payments late.
wtf on 2012-11-08:
as soon as you are hrs late, IKEA will nail you for late payment and report you to the credit bureau. DO NOT GET IKEA card if they ever offer it again. Will never buy from IKEA again. after spending thousands of dollars on their stores you would think they would work with you, but they don't they don't care about their customers.
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Vallvik TV Bench
Posted by on
WEST SACRAMENTO, CALIFORNIA -- My husband and I have been remodeling our home for six months now. We purchased many items from Ikea spending more than $5000 so far. Well my husband and I bought a TV last weekend and we decided to take a look at Ikea's TV stands. We purchased a $69 bench took it home and proceeded to remove the items out of the box to assemble it. My husband at that moment changed his mind and decided to mount the TV instead. Well, two days after the purchase I drove 60 miles to return the item and buy another piece of furniture that would work better for our media boxes. While waiting for my number to be called, I got to witness a few frustrated people leave with their return items. I thought for sure mine would be returnable since I had my receipt and the product was placed exactly how it was received. Boy was I wrong. I was told that due to the fingerprints on the items it was clear to him the we used the TV stand (note: you must wear gloves to place items back in packaging or you will be accused of lying). He would not accept the return. I then asked to speak to a manager, who turned out to be much more impolite than the employee that I dealt within the beginning. Anyway, I ended up putting the heavy box back in my car and called the number on my receipt. I was then told to get the name of the manager I dealt with and to call corporate. Unfortunately, when I went back to get the name of the manager I lost my receipt. I am still calling corporate, but in reading many of the Ikea reviews I have a feeling I won't be getting any help. In the end its only $69; they can keep it. They now have lost a valuable customer due to their poor customer service. I rather go spend my money, even if its more, at a place where customers are appreciated. I will never shop at Ikea again!
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warddw1526 on 2010-11-16:
Ikea's warranty policy states "If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment."
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A Happy Customer
Posted by on
TEMPA, ARIZONA -- Much has been written about Ikea products and customer service. From what I have been able to discern a store like Ikea can only operate when it strictly adheres to it's philosophy and guidelines.

Ikea has been maligned many times, and quite possibly in some cases for good reason, but a store doing the kind of volume they do can not offer the "boutique" customer service that much smaller companies can.

My experience with the Ikea store in Tempe, Arizona was nothing short of exceptional. I purchased an apartment full of furniture over a two week period (each visit I would add items to their computer "wish-list" which I could modify at any time). When I was ready to purchase I told the manager that I would be takeing the furniture to San Diego, California to furnish an apartment there. He offered free shipping, but when logistically that didn't seem to work he instead offered me a $200 gift card in lieu of the shipping. I didn't even ask for this.

He also told me the store would pull my order a day in advance and that I could arrange to pick it up from their loading dock two hours before the store opened. Two young men were ready when I arrived with a rental truck and loaded four carts on my truck in 15 minutes. By 8:45 I was on the road to San Diego from Tempe, Arizona.

When I arrived in San Diego I arranged to have two independent installers who were experts in Ikea furniture assembly put together all the pieces. It took 5 hours with two men, but every piece fit together with ease, and not one piece was damaged when the boxes were opened.

I was given the names and phone numbers of at least 3 managers at the store whom I could contact at any time.

I tried to make similar arrangements with the San Diego store, since obviously it would be easier to buy the furniture in San Diego than to truck it over 400 miles, but they were not as cooperative.

I have nothing but good things to say about the Tempe, Arizona Ikea store and personnel. This was my first experience with Ikea and it was a good one. All Ikea stores may not have the same policies or management teams, so I can not speak to every location. (Again, the San Diego store was not as cooperative.)
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Anonymous on 2010-09-09:
Nice review. When we were furnishing places away from home, we always had good service from IKEA too. It's great for furnishing college dorms/apartments too. Thanks for sharing your good experience.
clutzycook on 2010-09-09:
Good review. Just goes to show you that it is often the individual store that has the problem rather than the entire company. You have also shown that the customer has to do their part in order to increase the chances of things going smoothly. Hiring someone to assemble your furniture was a great idea!
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You're not going to believe what happened to me at IKEA
Posted by on
COSTA MESA, CALIFORNIA -- We've been coming to IKEA for a decade and have spent thousands of dollars over the last two years alone. Yesterday, my toddler wanted to go to the play area while my husband finished shopping. The girl at the counter asked if he was potty trained. I said yes. She asked if he was wearing a diaper. I said yes because we live a long distance away and this is about the time he falls asleep in the car and since we'll be leaving soon, I put one on him. She says he can't go into the play area. I offer to take him to the ladies room to remove the diaper. She says she doesn't believe he is potty trained since he has a diaper on. I repeat everything. She says all parents are liars. She actually said this to me. She then says that if they allowed kids in with diapers then they'd allow infants--a ridiculous statement given that they have a height requirement. A crowd of moms and kids hears her accusations and my replies all the while. After several frustrating minutes, I give up, go to the lobby, call the store manager and explain this nightmare to her. She apologizes. She says the employee should have been polite. She asks if we still want to go in. At this point, my kid is clinging to me, afraid of the mean girl at the check in desk. There's no way he's going in there. I say no. Instead of finalizing the purchase of an entire new kitchen, which is what my husband was doing, I call him and tell him I'm waiting in the lobby with a traumatized kid. I was treated like dirt by an IKEA employee. This is what a decade of customer loyalty looks like. This nasty employee should be reassigned to the stocking department instead of interacting with customers and children. We'll be shopping elsewhere. IKEA.
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bargod on 2010-05-17:
That employee sure had a lot of balls.
clutzycook on 2010-05-17:
Call me a paranoid mommy, but I'd be darned if I would leave my child in a play area of a store with a stranger.
jktshff1 on 2010-05-17:
No offense intended, but you should have let your husband or yourself do the shopping while the other babysat or just took the kid with you. Ikea in no way, shape form or fashion, "owes" you baby sitting, regardless of what you spend. Furthermore, there are Ikea rules you have to follow if you want them to babysit. Potty trained=don't have to buy diapers anymore.
+100 clutzy.
Venice09 on 2010-05-17:
The employees have no way of knowing that you are a loyal customer who spends a lot of money in the store. They are just enforcing the rules. But you should not have been spoken to that way. And I agree that it was ridiculous to compare a toddler in diapers to an infant.

Look at is this way. If your son was traumatized by the mean girl, maybe he was better off not being left in the play area. The other kids might have scared him, too. Kids can sometimes be cruel.
Anonymous on 2010-05-17:
Nowhere in the review did the OP mention anything about wanting to leave the child alone at the play area or desiring IKEA to 'babysit'. In fact I think the statement 'my toddler wanted to go to the play area while my husband finished shopping' indicates to me the OP was going to remain with the child.

The IKEA employee was absolutely wrong to call all parents a liar to a parent. Good grief what was this waste of space thinking. I've said it before and I'll say it again some people have no business dealing with the public.

Good Review!
Venice09 on 2010-05-17:
"Instead of finalizing the purchase of an entire new kitchen, which is what my husband was doing, I call him and tell him I'm waiting in the lobby with a traumatized kid."

I think the OP was going to meet her husband to finalize the transaction while her son stayed in the play area. That's what I got out of the above sentence but admit that I could be wrong.

Just because someone is enforcing the rules doesn't make them a "waste of space". Yes, the employee needs a refresher course in customer service, but that's it.
Anonymous on 2010-05-17:
I never said enforcing rules made this 'waste of space' a 'waste of space'. In fact I was pretty clear that what makes this 'waste a space' a 'waste of space' was saying something as ridiculous as 'all parents are liars' to a parent and in front of a group of parents. I agree with the OP that the 'waste of space' should be reassigned to a job that doesn't require interaction with the public.

For the life of me I can't see how anybody can defend this 'waste of space' saying 'all parents are liars' to a parent and in front of a group of parents.
Venice09 on 2010-05-17:
Employees are not wasting space if they are doing their jobs, and that's what this employee was doing. Again, all she needs is a reminder of how to speak to customers. The OP was right to bring this to the attention of the manager, and hopefully this will be addressed. But calling the employee a waste of space?.. sorry, no.
Anonymous on 2010-05-17:
I agree that employees are not a 'waste of space' *if* they are doing their job but I doubt seriously that IKEA considers saying 'all parents are liars' to a parent and in front of a group of parents as doing their job especially an employee working the play area. Indeed the OP did the right thing pointing this out to the manager and hopefully the manager will act upon the complaint by reassigning the 'waste of space' to another job with little to no contact with the public.
Anonymous on 2010-05-17:
Whether the OP was planning on staying with her child or not has no bearing on the complaint as far as I'm concerned. Lots of businesses now offer child care services while the parents shop, it's not up to us to say a parent should or shouldn't take advantage of it.

As for the complaint itself, I'm with Stew, that waste of space does not belong working with the public. I don't know how the OP maintained her composure after being spoken to like that. Good review!
jktshff1 on 2010-05-18:
See your point Stew, it was a crude and rude thing to say, and the employee was out of line. But I think the kid in diapers was more "traumatized" for not being able to play, rather than what the employee said. The employee was apparently adhering to rules by not letting the kin in.
madconsumer on 2010-05-18:
I would like to hear the stores side of this.
CrazyRedHead on 2010-05-18:
I've been through 5 kids and my now 8 year old was wearing a diaper until he was 7, but only at night cause he would still wet the bed and a doctor and his pediatrician said that until he is dry all night for 6 months then he is potty trained. None of my kids were actually potty trained until they were not wearing diapers at all and are dry for around.

If your son would have had a small accident they would have had to shut the entire thing down to sanitize and disinfect the entire area. I sure wouldn't want my kids playing in an area where there may be poop or pee from another kids accident.

I know your child knows that it is wrong to go in his pants but there are times when kids don't want to stop playing and/or can't make it to the bathroom in time and if he would have had an accident and they shut everything down then he would have been even more upset(traumatized).

I agree that the employee shouldn't have said what she said but some people are just blunt and to the point. Most likely she has no kids and are just going by either what she heard or what she's read about.
FlShopper on 2010-05-18:
"Nowhere in the review did the OP mention anything about wanting to leave the child alone at the play area or desiring IKEA to 'babysit'. "

That's what the play area is. A parent signs their kid up to stay in the play area for a set amount of time. An Ikea employee babysits (and interacts) with the child, and all the other children. The parents do not stay in the play area; they are given a beeper to alert them when it's time to pick up the kid.

That notwithstanding, the employee would probably be better off in another department.
Venice09 on 2010-05-18:
I've been thinking about this, and by saying all parents are liars, I think the employee simply meant that parents say their kids are potty trained when they actually are not. That's probably a pretty accurate observation on the part of the employee. Should she have said that to a customer? Of course not. But maybe she just doesn't know what to say anymore to get through to parents that the child MUST BE POTTY TRAINED to be in the play area. Maybe she's been reprimanded for letting kids in with diapers. Who knows? I just don't think it's fair to insult someone who is not here to defend herself.
momsey on 2010-05-21:
I think CrazyRedHead has a really good point. If your son needs a diaper at any point, he's not officially potty trained. Like others said, the employee definitely needed more tact, but I can't say she was wrong to deny your child's entry.
GIA on 2011-07-11:
I can't believe how many people here are willing to put up with inappropriate ARROGANT behavior by store employees or for that matter in any service oriented field - I mean what are things coming to? This employee was downright nasty to this woman.

Now why would I want to do any business with a store that prides itself on the whole "family model" of things but then hires people who don't care to treat their public with respect??

If she had said "yes, I understand what you are saying and I agree, but this is store policy
Ula on 2012-04-26:
The employee was rude. However, the manager dealt with it appropriately and offered a resolution. Why stay angry?
invisible man on 2013-06-16:
Why would you argue with the woman? Your child was wearing a diaper and you make a federal case out of it. What's wrong with you? Rules are for you to follow too.
MrsP on 2013-06-26:
If he didn't need the diaper, why on earth was he wearing one? If it was for a long car ride, OK, then take it off when the car ride is over. The basic fact is, if your child was wearing a diaper, your child was not potty trained. The employee was following rules. If your child was traumatized, it was probably because his mom was freaking out on a low-wage (maybe teenaged?) employee and insisting he was potty trained, when he himself knew he wasn't.
Johnny on 2013-07-07:
Same kind of thing happened to me and when everything is said and done, its the kids who get traumatized by the ugly behavior of one person. Management should take a serious action.
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Customer service and Security
Posted by on
CANTON, MICHIGAN -- am writing to you to share my experience at Canton Michigan store on May 1st 2010 about 8 pm.

After purchasing kitchen cabinets worth more than $7,000 at your store, when we went back to the store to return few things we encountered horrible customer service.
We were very frustrated, and my husband in despair said "this is bs" as we were living the desk, after which we were thrown out of the store, and "Jim the security" called cops on us. Even before my husband said that word I realized that customer service representative called security, as he came and was hanging around the area. "Jim" had no uniform or name tag. While they were throwing us out, I asked "Jim" if I could finish my shopping, he didn't let me and repeatedly said: " get out NOW". I told him that I need to take my kid from daycare, he said: get your kid and get out. I was followed by "Kristen" to daycare. She was reporting on my whereabouts over phone or something similar to that, like I am the biggest criminal and came to rob Ikea.
I had to ask "Jim" repeatedly what was his name, and at first he declined, but in front of the police he finally revealed it.

"Jim" also tried to throw my 76 year mother-in-law as well but she refused to leave, as she had nothing to do with situation. He threatened to call cops on her as well. She was very upset.

This is the first time in my life that I had to deal with a police. If CIA, FBI and Interpole look at my profile they wouldn't find anything, not even parking ticket, nothing, and this is very embarrassing situation for me. I live in America for 10 years now, and never had to experienced such shame, and bad treatment.

In front of Ikea we encountered policeman, who after hearing what we had to say, suggested that we need to complain to someone on corporate level. I was humiliated as people / customers were staring at us wondering why are we dealing with a police.

After what I experienced, I am very scared to go back to the store, as we are missing parts for our kitchen.

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