Preview Review

Next Review

IKEA Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Trying to Get Replacement Parts for Kvartal 3 Track Curtain Rod Track
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CANTON, MICHIGAN -- We have purchased and installed the Kvartal style 3 track hanging blind system in our kitchen. The plastic interlock tabs to move the 3 hanging panels keep breaking. There is one store in Burlington, Ontario 3-1/2 hours away and one in Canton, Michigan one hour away (closest stores). We have been to both twice with no success at obtaining these plastic clips which eventually break (in about a month or two if you get that far) such that you have to handle each panel individually by grabbing them which dirties and bends them - not a great practice.

The frustration is that Ikea does not have part numbers for these clips so instead you have to buy the entire track setup. If they have returns of these tracks or open boxes with missing parts they'll take all these parts and throw them in a bin which they will let you look through to find what you hope you will find - yeah, good luck! One time we were able to do this - miracle of all miracles! These clips again lasted about a month. I have tried to glue them but the type of plastic used does not lend itself to Super Glue or epoxy or any other glue I can find or think of. This is just a poor design or poor choice of polymers.

Phone calls and emails to Ikea Customer (NON) Service have been nothing short of dismal and frustrating. I would like to be able to get several parts and willing to pay for them. I would like to help Ikea make this otherwise good overall product better by letting them know they have a problem with these clips that they should redesign. They understand my problem and frustration but can do absolutely NOTHING nor will they try on either point.

I have never seen such stupidity, such poor product control (no part numbers - you have to copy the assembly instructions and circle the nameless part (not even a Swedish name for it) and show it to them so they will know what you are even looking for). Be careful what you buy at Ikea - it is seemingly cost efficient and reasonably good looking merchandise but if you have to return it or replace something, and if you expect it to last you are really out of your mind with those expectations. They rank among the worst customer service I have encountered and only rivaled by Samsung Customer Non Service - which is an whole other story or stories that you can internet search.

Replies
IKEA Useless Warranty After Sales Department @ 151 NW 136 Ave, Sunrise FL 33325
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNRISE, FLORIDA -- I purchased an entire kitchen in November 8, 2008 for $3698.00. This was the Nexus Brown Black design series.
This kitchen was discontinued later on after I purchased it. I finally placed a warranty claim for some damaged parts at IKEA After Sales Department located at 151 NW 136 Ave, Sunrise FL, 33325 with **, the claim is IKEA Claim **.

Like all IKEA Products I got suckered into the famous "25 Year Kitchen Warranty Dream", and the "We tested the items over a million times" dream and so on and on..... Right now today I am stuck with a useless NEXUS IKEA Kitchen because even if I wanted to purchase the replacement parts I cannot, two reason why.

FIRST: The IKEA 25 Year WARRANTY is a bunch of ** and the more you speak to the warranty reps like ** you start understanding that you might as well talk to a wall. I had to do all the research and gathering of information and pretty much stuff it in her head, then she sent the information to a ** (what he does, I have no clue, maybe the janitor) then finally they called back with the famous Cop Out Act "we talked to the IKEA Presidents and looked all over the world for your parts and you are screwed, you have NO WARRANTY ANYMORE".

SECOND: Pretty much like I said before, even if I wanted to purchase the parts IKEA does not have them and they did not even make plans to ensure there was a replacement product similar to the discontinued product to assist and honor their MAKE BELIEVE WARRANTY.

IKEA is a JOKE. I now look at their products differently and this story will be repeated at their store, I will tell my story to every person I see wanting to buy their crap kitchen until I get thrown out. I will be proud to make my friends aware of the reality of this compressed wood possibly termite infested POS Swedish Junk, I will also look into making a web site to gather info on product owners of discontinued items sold under false pretense of product availability and warranty fraud.

I will also look into making a CLASS ACTION LAWSUIT against this deceitful company IKEA for breach of contract. I know lawyers who just might see things the way I see it and can help me fight this. To close this experience, People - spend your money somewhere else where their products are warranted for real! IKEA Sucks Big Time!

Replies
No Communication And Miscommunication
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I ordered desk and chairs on Thanksgiving day/Black Friday and I got a notification by email on the 30th Nov saying I was refunded. I call them to understand what had happened and was told there was a system failure. I was told it would be taken care of, they would just place a reorder which I agreed to. A reorder was place with a delivery date that was going to be inconvenient for me because I would not be available to receive the products. I called again to change the delivery date. Keep in in mind that it is very difficult reaching their customer service on the phone, I always had to choose the option of making a purchase, just to get someone to pick up, else I would be told they are really busy and then hang up.

They finally changed my delivery date to the 21st of December from the notification that was sent to me via email, which I was fine with. I did not receive my order and decided to call on the 28th Dec and was told that my order was cancelled. I was upset that I didn't receive any notification from them about the cancellation and the reason behind it. I asked for a third reorder but was told that I would have to reorder it myself on their website without getting the products at the sales price I got them for previously.

I am surprised at how they wasted my time from the time I made an order about more than a month ago till now. If I hadn't reached them on phone, I would have still been waiting on receiving my order. No notification on cancellation, they could not even make up for the waste of my time and inconveniences by reordering at the price I had previously ordered it for. I was really patient with them until now.

Replies
IKEA the worst company in this world
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODBRIDGE, VIRGINIA -- We have been a very loyal IKEA USA customer since we moved to the US three years ago. Three years ago we bought all the furniture for our home from IKEA store along with delivery and assembly services. Unfortunately, we had bad experiences with delivery and assembly services back then. But, we took it sportingly and considered that as a fluke and moved on. But, our recent purchase experiences really exhausted our patience to the limit. Let me begin my saying IKEA has the worst customer focused services in the world. In last few weeks, we had purchased IKEA furniture items from its Woodbridge, VA store. Some we picked up and brought home and assembled ourselves. Others we ordered for home delivery and assembly services. During check out, we had terrible experience since the cashier was rude to the extent that it felt as if she was doing charity and we should be grateful and feel privileged that we were given the opportunity to shop at the IKEA store. But, I wish that was the end of our misery. The worst was yet to come though. And the cruel part is we paid for it all as well. And that had to do with home delivery and assembly service that we asked and paid for. We had agreed for both delivery and assembly services on the same day and within the same 4-hr window. Well, the delivery guys showed up at the very fag end of the 4-hr window and confirmed to us, upon contacting the assigned assembly guy, that assembly service is on its way. We waited another 30 minutes and then called IKEA customer center to check ETA of the assembly guy. The customer center guy confirmed that, upon contacting the assigned assembly guy via the third party company, he was still on his way to our place. We again waited about an hour and then called back the IKEA customer center again. After more than 45 minutes of painful conservation and wait, this is what I learned from the customer center representative IKEA now claimed that it was reported that my place was not ready for assembly. Now, how would he know since he never showed up? To add insult to injury, IKEA then said they will investigate the matter and it will take 2-3 days to complete that and then they will contact me to offer resolution. Wow….what a world class service from a world class company?????!!!!! Really????? Worst part is I already paid for it. I swear I will never buy anything from IKEA ever….I will also make it my personal mission to tell everyone about my experience and dissuade them to shop at IKEA. If necessary, I will offer to drive them to other stores. This is the end for me for IKEA. Enough is enough.

Replies
Advertisement
Ikea Disposed of My Swivel Chair Even Though It Was Reported as a Defective
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALGARY, AB, CANADA -- My Ikea swivel chair had a defective footrest elevator mechanism that made it inconsistent in popping open after the lever was pulled. On the way to Ikea, it fell off my car top which caused the bottom edge to be torn and the arm to be partly scratched. After hearing my story, initially, the returns lady agreed to replace it but when she saw the scratched part she changed her mind. Even after I demonstrated to her that the footrest wouldn't pop open all the time, she insisted that it was ok for as long as I leaned back on the back rest (which wasn't consistent anyhow).

I got mad because of that and told her to put my name on the chair and that I would report her to the Better Business Bureau. She did not inform me that they would only hold my chair for 48 hours and then dispose it even though Ikea had my email and phone info. That same afternoon, I filed a complaint with their after sales customer service dept. that then ruled it as a quality issue that was covered under the 10-yr warranty. I was told that it would be forwarded to the Ikea manager for review. He also asked me where the chair was and I told him it was with the returns department.

They then decided to fix the problem by sending a repair guy... finding out eventually that the returns dept had already destroyed the chair saying that I had abandoned it and that it was their policy. If I had asked the returns lady to put my name on it and that I was going to report it, and if I had been given a complaint file number by the after sales agent who then passed it on to the manager for review, how is it NOT their fault that they failed to inform me of their 48-hour policy? How is it NOT their fault that they failed to coordinate with the returns dept? How is it NOT the manager's fault that he didn't look into it after getting the recommendation from the after sales agent?

Replies
Crummy Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- IKEA claims to be a self-service warehouse, and we found out they mean it literally. We wanted to get about $1500 worth of furniture but chose to have the IKEA staff pick it out and deliver it for which we were willing to pay extra. We thought the process started near the exit past the cash register where a sign Home Delivery was posted. Wrong. We had to go back inside to some station in the middle of the store to place the order.

The attendant was grouchy. Went to the cash register to pay but the line was long and we were short on time so we left. Came back the next day. Stood in line with our order. Then the cashier said the order was not valid because it was done the day before and told us to go back. We did and stood in line again. Cashier then told us the order was filled incorrectly by their clerk. Told her we wanted to speak to a supervisor but she refused to call anyone and just told us to go back and stand in line again.

We refused to stand in line again so I stood exactly where we were, keeping our spot, while wife went back to get the right order and had to stand in line over there because the clerk refused to handle her request until she waited her turn. We finally got out of there and wrote a letter to IKEA consumer affairs and got no answer so I looked for another place where I could file a complaint and warn others that IKEA is not a friendly store. So here I am.

Don't expect any sort of customer service there. They have well-designed products which are clever and attractive. They are cheaply built, however. If there's a problem, tough luck. And if you need something more elaborate like a kitchen, shop elsewhere unless you're ready to proceed with no help from them. They are a perfect example of "you get what you pay for."

Replies
Non Existent Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLYMOUTH MEETING PA -- After two visits to the store we decided on the Besta TV storage unit which was on display in the show room. Using the product literature included in the show room display we headed down to the self-service area to gather the components. Little did we know that the product was discontinued. Faithfully following the locations indicated on the product literature we searched in vain for the non-existent components. After about 30 min of very frustrating shopping I approached an IKEA associate for help. After a quick search on her computer she told me the product was discontinued.

So I realize I've wasted about 3-4 hours of my time because IKEA advertised a product for sale that was in fact not available. At that point I was extremely frustrated but still wanted the product and offered to buy the display unit at a reduced price. I was told that I needed to return to the show room and discuss my offer with the sales person. So upstairs I went only to hear from the sales person that I should have known the unit was not available. When I pointed out there was no signage she could not tell me how was supposed to know. Frustration is growing.

She asked what I wanted to correct the situation and I said I wanted to buy the display unit for a significantly reduced price. Now we head downstairs with the product on a cart to get it "valued" where I was greeted by a very uninterested employee who slapped a price on the unit. I realized I had just helped the associate move the discontinued product to the clearance area and her offer to make it right was the same price anyone could pay. The price was fair for a display unit but offered me nothing for my wasted time. I countered with a lower price and was told flatly no without any regard to my inconvenience.

There was no concession to me to make the situation right and the total disregard for my grievance is unacceptable to me. IKEA's total disregard of my wasted time which resulted from their sloppy merchandising practices is unacceptable to me. I can not imagine how I would be treated after they had my money. I can assure you they will not get any more of my money.

Replies
Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCHESTER, NEW YORK -- I ordered around 1000 worth of stuff off of their website and got an estimated delivery in about 2 weeks for a rate of $99. I was fine with it and scheduled my order. Three days later I receive an email stating something in my order may not be in stock and it might delay my order but possibly not. They did not give a quote of a new ship or arrival date, they did not say what item it was, they also did not give me any relevant information. I waited a few days and email the person back and ask them to clarify because of how vague it was.

I receive a response saying that the order is fine to ship and still estimated to deliver the original day and I should get an email when it leaves the warehouse and then it should take 2-3 days after arriving at the local delivery facility to be delivered. This would be fine except they emailed this to me 2 days before they said it was scheduled to be delivered and I still received no information on it leaving. I sent another email asking them to clarify because of the timing involved and how I was not sure if they could violate the laws of physics and space to move something instantaneously and did not receive a response.

Two more days no response so I sent another email to them and also contacted them on Twitter and Facebook for support. I received no response from any of the three sources. The delivery day comes and goes and I call Ikea and talk to them directly. They inform me everything is good and it must be at the local delivery person because they show it as filled. I argue the point and after 30 minutes they finally look into it and find out it hasn't left the warehouse. Why? Because a $10 sheet I added at checkout was out of stock in that color. Nobody called, nobody wrote, nobody could even tell me this was it?

They also informed me too much time had passed since I placed the order so I could not cancel for a full refund so the best they could do was remove the sheet from the order so that it would ship, now I have to wait 2.5 more weeks to hopefully get a delivery. I was informed that they cannot do anything to make it right until after it is delivered, so at that time I get to inspect everything and then call back again to try and get a hold of the same person to get an answer. Worst customer service I have ever used.

Replies
Advertisement
Delivery Contractor Did Not "Deliver"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- I placed an order online to be delivered to my home. I received an email stating that my delivery date was 11/17/14 and that a follow up email would show the delivery company and contact info. When the second email arrived, it did have the delivery company, Urban Express; however no contact info for questions. On 11/16/14, I called Ikea Customer Service because at 5pm, I had not received the "phone call" from the delivery company giving me the 4 hour window for delivery on the 17th. I sat on hold for customer service assistance for 20 minutes.

A nice representative came on line and called the delivery company who said my delivery would arrive at my home between 5pm and 9 pm on 11/17. Today is 11/17/14. I got off work early to be at home by 4:30pm in case the delivery was early... My husband said he got a message on his cell phone that our furniture would be delivered between 7pm and 9pm. At 8pm, my husband received an automated call that the furniture would be delivered within 2-5 minutes.... he attempted to call the return number 305-728-8400 and was on hold for quite some time.

I then called the same number again at 8:40 pm and was on hold until after 9pm before I got a live person. I spoke to "**" who claimed to be a supervisor. He called dispatch and told me that because we did not respond to their call and email (which was from a "**" and not Ikea nor Urban Express) that the driver didn't deliver. I got off early to sit and watch my front and side door until after 9pm to be told they would not deliver because I did not return a phone call (which we attempted to return!!). What kind of delivery company does not knock on a door or drive into a driveway?

I believe your customer service will suffer long term with your partnership with Urban Express. "**" would not let me speak to anyone other than himself - nor would he give me any contact at "Dispatch". He said I had to wait and call Ikea tomorrow.

My husband has had back surgery and we paid for delivery to be a convenience for him. I would like for someone at Ikea to investigate Urban Express delivery practices.... if in fact they will not deliver unless someone returns their call then it should be stated loud and clear in your delivery terms that this is the case and that they will not pull in a driveway, nor knock on a door unless you call them back. By not disclosing this on your website, you are misleading your customer.

Replies
Horrible After Sales Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRISCO, TEXAS -- If you have purchased a product from Ikea and there are no problems with it then probably you are good. But anytime you have to deal with AFTER Sales, then your nightmare starts. Here is what I have gone through: "Case number - ** (Case Open date Sep 6 2014) - Horrible After Sales Experience. I raised this case and followed up for 2 weeks. I got 3 follow ups from Ikea representatives in between and they all had their own solutions/offers. After 2 weeks, I am now getting call from a VERY RUDE person and he is telling that there is no problem with the product (even when it is unstable).

And I have to purchase a new one (with delivery) and then only they can offer a pick up for old one. Also, the agent is not listening to me at all. He is telling he will hang on on me if I don't let him close the case. Horrible! I am an Ikea customer for last 4+ years and purchased so many products and always suggested my friends to use IKEA. I never had this BAD experience. IKEA does not care about their customers. When there is a problem with the product stability, they don't expect that it could be a problem with the product and they want customer to pay for everything again (delivery fees also) and then only they will except the delivery.

I want this to be escalated and want some expert to come and look at the bed frame and stability issues and then provide pick-up/delivery for old/exchanged product and offer complimentary assembly also on the same. I don't want to talk to some agent who says "I WILL HANG UP AS I GOT THIS RESOLUTION FROM MY MANAGER AND THIS IS FINAL. I HAVE TO CLOSE THE CASE". Really PATHETIC and HORRIBLE! Totally Unaccepted way to talk to any CUSTOMER."

Replies
Top of Page | Next Page >

IKEA Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 61 ratings and
171 reviews & complaints.
Contact Information:
IKEA
400 Alan Wood Rd
Conshohocken, PA 19428
1-888-888-4532 (ph)
www.ikea.com/us/en/
Product/Services | Related Resources
Compare Furniture Stores