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Beware of ikitchen.com
Posted by on
My sister wanted a Cuisinart Electric Skillet for Christmas this year. I did my research online and found the best price at ikitchen.com. On Dec. 10th, I ordered the item which was "In Stock" and paid for it via PayPal (money taken immediately out of my account). I waited patiently for the promised delivery in 10 - 14 days.

When I checked my order status, on Dec. 20th, there was processed date or shipped date in the system. I e-mailed them, because there is no phone number to call. The next day, I received an e-mail stating:

"We regret to inform you that the item you ordered, is currently on backorder for approximately 7-10 days. We thought we were able to get this item to you immediately, however we were not able to. We do plan on rushing the order to you once it is available."

I was furious. If I hadn't inquired on the status of my order, I wonder when they would have informed me the item was not available. Since I was not getting together with my sister for our holiday celebrating until 12/29, I thought there still might be some hope.

I again check the status of my order 5 days later and still nothing. I wrapped up a picture of the item and that is what my sister got for Christmas with a promise it would "soon be here". On Jan. 2nd, I again e-mailed requesting the status and received a reply one day later:

"This item is not available at this time we are sold out and do not have a delivery date for our shipment, so this item is on backorder with no estimated time of availability."

Checked again on Jan. 14th via e-mail. Response one day later: "Still not in stock".

Yesterday I e-mailed again stating that they have had my money for over two months and I had no indication as to when my item would be shipped. I asked that I be informed WHEN it would be in stock, not just "still not in stock". I had filled out a survey when I placed my order, indicating the transaction went smoothly. It did go smoothly when they were taking my money, but not when it came to providing me with the ALREADY PAID FOR merchandise.

The response I received was a cancellation notice of my order because "Customer changed mind" and a notice that money would be refunded.

Thought I would share this with as many online shoppers as I can and warn you to beware of doing business with this online company. I guess the fact that there is NO phone number to contact them should have been my first clue.

Karen M Thoubboron

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User Replies:
jgesq on 03/17/2008:
You are just lucky they responded. No response to me.

And it seems that many people have had their money taken, but no response and no product.

auxfire on 02/04/2009:
If you paid through Paypal you file to get a refund through them. This the information given on how to dispute a problem with your order.

"The best way to resolve an issue with a transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service.

If you're unable to resolve the issue directly with the seller, and have the original email receipt for the transaction, you can open a dispute within 45 days of the payment. By opening a dispute, you can communicate with your seller to resolve the problem.

If you are unable to resolve the dispute within 20 days, you can escalate the dispute to a claim with PayPal. To report the problem. If you do not have the original receipt, contact Customer Service and we'll resend it.

I'm doing just that. I also filed a claim against them with the BBB and the Attorney General.
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Michelangelo of Scam Artists
Posted by on
Avoid iKitchen at all costs to avoid being a victim.

Similar to most people who have been dupped by this "retailer" I 1)placed an order
2)waited the 15 business days to receive the item
3)noticed my credit card had been charged
4)emailed customer support when item didn't arrive, asked for a tracking number
5)was informed my item is on backorder with no estimated time of arrival but was offered a 10% discount on my next purchase
7)asked them to credit back my card until the item had shipped
8)did not receive a response so tried again
9)still no response
10)tried calling customer service many times...to no avail.

iKitchen lists items for less than most other online retailers to lure customers in. However, they don't actually carry many of the items they list. They'll tell you the item is on backorder--but only after you contact them. iKitchen operates in hopes that you will have enough patience with them in the shipping process that you will eventually forget you even ordered from them, or grow so frustrated with trying to get a refund that you eventually give up.

iKitchen also operates as as Dotcom Project, Giant Savings, Home Brands, Metro Market, Metro Market Sales, Metro Market iKitchen, Kitchen & Home, Kitchen & Home; HCG Logistics, Kitchen and Home Concepts, kitchenhomegadgets.com, ekitchengadgets.com, kitchenhut.com, kitchenselect.com, and perhaps others.
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User Replies:
Anonymous on 02/02/2009:
Would you mind explaining how you were scammed?
BokiBean on 02/02/2009:
I got a kick out of their "no hassle return policy, as easy as 1, 2, 3!" which then proceeds to lay out a very stringent return policy for about 2/3 of a page:

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Does the company Actually Exist??
Posted by on
I placed an order with this company over 3 weeks ago. 10 days ago, I e-mailed (because that was the only way to communicate with them per their webpage). No response. Cancelled the order (via e-mail) 5 days ago.. No response. Called today, got an answering machine. I have shopped on the internet for years with no problem. Buyer BEWARE... I just hope they don't end up shipping my dishes months from now.
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Anonymous on 02/19/2010:
Just googled them, and am reading a lot of complaints that the product was never received and their money was never refunded.
So, I would say: no.
Dispute the charge with your bank or credit card company because, chances are, you will never get your money back from them... nor the product you ordered.
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They"ll take your money it's you to figure out where your order is!
Posted by on
Terms and conditions are true! They tell you they have it, you buy it, they take your money and that's the last you hear from them. No phone number and no proactive communication from them concerning your order. For the money saved, it's not worth the explanation to the person who the gift was for. Where oh where is my order. I'll have to remind myself Never ever do
business with any company who does not provide customer service via
telephone, for they are just taking advantage of there customers!
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User Replies:
Anonymous on 12/22/2009:
Complaints with no details are rarely taken seriously. How long ago did you order? What method of shipping did you choose? Where was the item being shipped?
Anonymous on 12/22/2009:
Please, take a moment to collect your thoughts then post a follow up. You seem to contradict yourself. many folks here are willing to offer advice, just give us something to work with!
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Posted by on
This company took my money and delivered a badly damaged Wine Cooler. After repeated attempts I obtained authorization to return the cooler. I sent UPS confirmation of dispatch and now they have my money and their defective merchandise and ignore repeated attempts to contact them. This company is engaged in blatant fraud. Confirm this by Googling Ikitchen complaints.
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No Refund
Posted by on
After ordering the Pro Chef's Mat in November and not receiving it by January, I cancelled the order. Never received confirmation of cancellation after many emails (they don't have a phone).

Finally arrived in late February. Returned but have not received a refund. Many complaints about this company.

Hope this helps someone else!
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Do not do business with this company
Posted by on
BROOKLYN, NEW YORK -- The complaints against this company are many. I kick myself for not checking this company out before ordering. There is no customer service... emails are replied with a form that has nothing to do with the fact they took my money and didn't ever ship my product.

DO NOT DO BUSINESS WITH THIS COMPANY. Do file a complaint with the NY consumer protection board to get this company put out of business.
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This company sucks
Posted by on
RALEIGH, NORTH CAROLINA -- I ordered a breadmaker form this outfit before Christmas. They waited until 3 days before Christmas to tell me that they were out of stock on the item.

So I went to a local target and bought one. I emailed them to stop the order - which they replied that they did.

Today is January 28, 2008 and I got the package today.
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User Replies:
Slimjim on 01/29/2008:
Call or email them and tell them you need return authorization and a packing label if that's how they want to do it. Whatever has to happen so you're not footing the bill on return shipping.
Sparticus on 01/29/2008:
Did you get your money back when you cancelled? Perhaps this one is on the house... ;-)
terriebari on 02/09/2008:
Yep- I'm also having problems with ikitchen.com.

Placed almost a month ago. Half of the order came in, half didn't was charged fill shipping. No respsone to emals regarding status of missing product.
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Don't buy from these people
Posted by on
TEXAS -- Ordered a spice rack on 6-2-07 and it is now 6-14 I have yet to receive it. I was not told the item was on backorder but I had to email (which they say they will respond to within 72 BUSINESS HOURS) them to find out five days later and they told me that the item was back ordered and should be shipping out by the end of the week or the first of next week. I received a tracking number last Thursday and it sat static for 7 days. They only did this to keep me from canceling my order I am sure. I called yesterday (6-13) and someone told me my order was shipping out that day and I should see some movement on the tracking number. My original delivery date was 6-13 and now I will not receive the item until 6-18.

Take my advice and DO NOT ORDER FROM THIS COMPANY!!!! They have THE WORST CUSTOMER SERVICE and THEY LIE!!!!!!! Cancel your order now if you have already ordered something. These complaints are real and I wish I would have read them all before I ordered something from these jokers. DON'T ORDER ANYTHING FROM THIS PLACE!!!!!!!!
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User Replies:
Anonymous on 06/15/2007:
All this angst over a spice rack?
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Horrible people to deal with (scammers)
Posted by on
I paid for coffee maker # 72-DCC1200-FR got a tracking number within 3 hours but the item was not shipped for 15 days and I received it 2 days after they shipped it. What a surprise it is not the item I ordered, instead it is item # CBC-00BWFR no one could possibly have mistaken those two numbers. Now for the big surprise. When I opened the box the coffee maker had a used coffee maker smell, the plastic handle was broken away from the top of the carafe, and there were no instructions or manual with it, it also had 4 lose filters in the filter basket (not wrapped or protected).

These people are scamming a lot of people out of money with no intentions on ever refunding or shipping the correct item.

The coffee maker I received is not worth the cost of shipping it back, and I told them that when they send me the item I ordered to send a prepaid shipping label with it and I will send this thing back.

Also be aware that their return policy is nothing after 14 days from the date of the sale (I wonder why they waited 15 days before shipping) and the item returned must have all of the instructions and manuals with it and must be resalable.

I’m going to email everyone I know and ask them not to buy anything from these scammers including ekitchengadgets.com, ikitchen.com or Kitchen and Home Gadgets .

I will also contact Cuisinart and PayPal so they can deal with them.

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