CHICAGO, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. We purchased our 2005 Honda Odyssey EX on February 1st, 2005. First I called the dealership and talked to the manager and he said he can sell the Odyssey to me for $25,500.00. After all the dealing, he gave us 25,810.00, but that is not my main point. My main point was the salesman, the manager and me agreed on a payment of 585.00 per month on the van but when we get into the financial manager, he added $30.00 monthly taxes as what he said is a new law in Illinois that we have to pay 30.00 extra so in total of 615.00 monthly.
I have a witness that this financial manager said that this $30.00 monthly was added to the addition of monthly taxes. I asked him why? I know the $30.00 tax applies only on a lease vehicles and he said that there is a new law in Illinois regarding this.
After that we signed, went home, and studied the contract. I called the financial manager and his name is **; I asked him again about this 30.00 monthly tax so he repeated again that there is a new law about this taxes and I've been told it was on the contract that we have to pay 30.00 monthly so I went over the contract again and found none.
After 2-3 weeks investigating about this added $30.00 tax whatsoever, I called **, a salesman at Carr's Honda and asked him if there is a new law about the tax on a financed vehicle and he said there shouldn't be a $30.00 add on a monthly tax because we already paid it through the amount of the van and our down payment. ** said we've been ripped off by ** (he lied about the $30.00 tax).
I called the AMERICAN HONDA FINANCIAL SERVICE in ELGIN, IL. About this too and been told that there is no tax or whatsoever on a monthly payment, so we've been lied about this added $30.00 a mo., that originally a $585.00 that we agreed together with the manager and the salesman.
Another incident: I was trying to cancel my GAP Insurance and the extended warranty and I even called the GAP Insurance company if I can cancel this and they said I can, but ** was unwilling to cancel both of my policy. Now that he knows that I filed a complaint through HONDA CUSTOMER SERVICE, he called me a.s.a.p and he was like he said that he didn't say that he added the $30.00 tax, he said it was for the 2 insurances. I have my wife as a witness, we understood every word he said and now it's like we we're the one who are lying.
I even asked ** if I can just cancel the GAP and purchase an accessories; he said I cannot cancel the GAP, or I can cancel the warranty but they have to send the money back to the bank. It is OK to send the 1,559.00 back to the bank if he is going to lower the payment, but he said our payment will stay the same. This financial manager is a full of lies. Please contact me if you need more details regarding this incident.
LAS VEGAS, NEVADA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I am a resident of Nevada, so I'm not sure if this is of concern. I saw the complaint against Financial Credit Services you filed for deceptive practices. They have been contacting me doing the same thing you were after them before.
I had a loan in the state of Florida through MacDill Credit Union. I'm not even sure of the date of the loan. I think it was in the early 1980's. I paid the loan in full, was never contacted by MacDill Credit Union about any type of problem, and now these people are calling and mailing wanting me to give them $6,672.23.
I'm not sure if you are aware of how the Air Force looks on financial irresponsibility, but they don't allow it. If you miss a payment, especially to a military credit union, you are in your first sergeant's office post haste. This loan was paid in full as agreed and I have told this to FCS. They refuse to provide any documentation on the account showing a vaild debt. I have also called the credit union and was told by that manager that those records are so old, 27 years, that they would have no records of the loan.
I have contacted an attorney here in Las Vegas and was told they have to provide proof of the loan and that it is so old, it is a non-issue. I just saw your suit filed against them through Google, and thought I would let you know they are still up to their deceptive practices trying to collect from me on a loan that was paid off over 25 years ago.
If you need to contact me I can be reached at **. I would appreciate knowing of any other action I can take against these people. As a resolution, I would like the following: whatever you can do to shut these people down. Please contact me if you need more details regarding this incident.
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. We purchased our first Maytag in 1965 and happily wore out three sets until we purchased the Neptune MAH8700 Front Load Washer and MDE9700 Dryer in August 2005. Now, we wish we had never heard of Maytag!
We purchased the front-loading units from the local Chillicothe, Illinois dealer (Dornon's Maytag) because we expected “hometown” service. After 6 months of trying to get the washer balanced, having the drum and struts replaced, having a riser upgrade kit installed, having a “second opinion” on why the vibration occurs, and countless phone calls to Maytag Customer Service, our “hometown” dealer has abandoned us and we are now dealing directly with Maytag.
We are being told that since the unit performs satisfactorily on the dealers concrete floor and not on our wooden floor, the problem is ours and not Maytag's. Maytag's ** (telephone: 866-550-5136, ext. **), who stated that she works directly for Maytag's CEO Ralph Hake, is our current contact person.
During the “second opinion” visit, the serviceman pointed out that Maytag's Installation Instructions state (page 4) “For best performance the washer must be installed on a solidly constructed floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced load situations.” He also stated that, in his opinion, there was nothing wrong with our laundry room floor and that nothing could be done with the floor to correct the problem. He stated that Neptunes should never be installed on anything except a solid concrete floor because they spin at 1100 rpm.
I am still contacting Maytag Corporate for either replacement units or a refund (I now prefer the refund) because the washer/dryer was sold and installed by Dornon's Maytag for use in our laundry room - not our basement or garage.
As a resolution, I would like the following: we would like your assistance with possible legal action against Maytag or a possible class action suit since neither Dornon's nor Maytag are addressing the real issue that their product was sold and installed in an environment that was not considered proper and that both Dornon's and Maytag either did know or should have known that unsatisfactory service would result from installing the product on a wooden floor. Since these front-load machines are high-ticket items, they will most likely be used in 'upstairs' laundry rooms and not in basements. Please contact me if you need more details regarding this incident.
ARLINGTON HEIGHTS, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. Decorators Model Homes, Inc - 2420 E. Oakton Unit Q, Arlington Heights, IL 60005 is the name of the company. I have filed claims with anyone who will take one and he has responded to none of them. I paid him $6094 for furniture on 13 July. ** said 6-8 weeks for delivery. I emailed him during the time and he said it would be delivered in that time.
Week 8 - no furniture, I call again. He says that he is having difficulties getting the furniture to me in AL from CA. I have asked for the vendor's info in CA and have not gotten it. I have asked for a refund and he puts me off. My husband is returning from having been gone a year in mid-Oct. I want furniture or my money before he returns. My husband is not happy about this either. As a resolution, I would like the following: my money returned, furniture at my house, or ** thrown in jail and pay me restitution. Please contact me if you need more details regarding this incident.
CHICAGO, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. We just bought a vehicle from this dealer, name: Roger's Auto Group. I was looking to refinance my car and they told they could help me. I went in this dealership having confidence in them. They told me due to my credit, I could not refinance; that if I wanted to put my vehicle as a trade in and get another vehicle for my payments, could be lower; that I would need to get someone to sign because my credit was not good. So I asked my husband to sign.
They choose the vehicle for us stating that they could hide the difference of the trade-in so my husband went in and sign the contract, not knowing that the trade-in was not on the contract. They told us to empty out the trade-in and give them the keys to the trade-in, so we did. About a month later, we receive a call from the finance co. from the car we supposedly traded-in that they were waiting for a payment because we were already late.
So I call the sales guy at rogers and he stated to me that the payoff was already in the mail! So I left alone. 15 days later I receive another call from collection department from our finance co. stating there was no payoff or payment. So I returned to the dealer, spoke to the sales guy, spoke to the general manager and told me that there was a miscommunication somewhere but that he apologize in behalf of that miscommunication.
But that now I was stuck with two cars and two car notes! And that he could not do anything about it so what can I do about this? I understand it was our fault to for not reading well a contract and that we were very stupid!!! But can we do something? Please contact me if you need more details regarding this incident.
TAMARAC, FLORIDA -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I was billed $199.60 from Access Resources for a two-hour call that was not made from my home. When I complained, all I got were threatening notices. In a telephone conversation, a rude employee of Access Resources told me that a child made the call (I do have one son living at home who is autistic with a bad speech impediment).
After three months of daily calls from them, I paid the bill and have been trying to get the $199.60 back, without luck. My son said he did not make this call. And, if he did, can't they 'see' that he is just a child? They continue to call my house with a recording saying 'since you are such a valued customer ...' and now, I'm getting unsolicited emails from them. They will not leave me alone.
Complaints to the Better Business Bureau only result in letters from them stating they will not 'telemarket' me any longer; no response to my request for a refund. I have copies of everything here (including recorded messages from Miss Cleo to call her again FOR FREE!). As a resolution, I would like the following: I would appreciate the $199.60 refunded to me. Please feel free to contact me if you would like more details regarding this incident.