HOUSTON, TEXAS -- Hiring Imagine Pools has been the worst experience we ever had with a contractor of any kind. There are many other pool builders out there. Avoid this one if possible. I must admit that we hired them based on price and the salesman presentation. He was very good and answered every question we had.
From the beginning of the construction we felt uncomfortable with the decision of hiring Imagine Pools. The salesman told us that they had extensive experience with the City of Katy but they had none. The City of Katy follows a different process in order to issue permits for pool constructions. It took them almost one month just to get the permits simply because, and I quote the Katy employee we spoke with, “they refused to follow procedures and decided instead to argue with us”. Once the construction started we encountered the following problems: the granite contractor was sent to an address in Sugar Land twice (we live in Katy) to dig the hole and poured the granite; not even once we received a telephone call to schedule any of the contractors work. They came and went inside my yard without notice and without identification (placing my family in possible danger); Imagine failed inspections with the City of Katy 4 times and the project manager never showed up to meet the inspector during inspection; the majority of the contractors did not speak English at all and could not understand the inspector's reports; it took Imagine 5 months to have the pool ready to be used; we are having problems with the plaster showing rust spots (from the rods). The plaster apparently is too thin but Imagine does not want to honor their warranty; it is now April of 2007 and Imagine still has not completed the final inspection with the City of Katy. What else can I say but protect yourself. DO NOT HIRE THIS COMPANY TO BUILD YOUR POOL.
HOUSTON, TEXAS -- Our pool was built in April 2005 and it is now August 2005 and we have stains that are becoming increasingly worse as the days go by - this all started in early June. From the start we have done everything the instructions on how to take care of our pool has said and we have the water checked by Leslie's Pool once a month and we check it ourselves once a week. We called our builder, Imagine Pools, and they rarely call us back and when they do they tell us that they'll have someone contact us about it and nobody ever does and Imagine never follows up to see how we're doing. You would think that after you give someone $30,000 they could help you once they're done building it. We've had other people come out and look at the stains and everybody gives us a different explanation. We don't know whom to believe and you would think that you could turn to your builder to help you but they said "We just build the pool, we don't know anything about water chemistry." Nice. If anyone is looking into buying a pool, go with someone who will be helpful when you need them and get it in writing. Imagine Pools has been nothing but a pain!!!