FT. LAUDERDALE, FLORIDA -- I lost a lot of money because of this organization. I total about $1,500.
It all started in the year of 2008 if I am not mistaken. I received an envelope saying that I am eligible for a free cruise. When I called them, it turned out that it was not totally free, I had to still pay, $800 or so, but I figured that for two people its pretty reasonable deal, so I went for it, paid (I gave my credit card number). The customer service agent that dealt with me on the phone told me that I could cancel it if I want anytime. I specifically asked about that because I at the time I had concerns about this and got this answer.
When we decided that it was not possible for us to go because of certain circumstances, I called back and asked to cancel and my money back. The lady on the phone by the name of Joanne was extremely rude, said that it was well passed the time of cancellation, she could not do this for me. So I believed her and as she advised tried to sell the package.
After certain time I just let the whole deal go and wanted to forget this affair. It is useless to say that I did not go to any vacation.
In September 2009 I received a call again from this place saying that I have "legal engagements", that they have all the conversations recorded and that I have to pay another $698. I was not smart enough to look at the documentation that I received before, it said "Prepaid" everywhere. They said that they have all the conversations recorded and that I have to pay. So they pretty much lied and tricked me into paying. So I [aid and I just wanted them to leave me alone, and I repeatedly asked that I do not owe them anything anymore and got a positive answer. Obviously I did not preauthorize any future payments from my credit card that I gave the second time.
Last night I received a call from a "manager" of a Ramada Plaza Resort, who "informed" me that I have "legal engagements" and that I preauthorized the money, another $698, to be taken from my credit card, and he just hang up on me. I tried to say that I have not engagements, and I already paid off everything but he was very rude, and just hung up on me.
I then called Ramada Plaza Resort corporate at the 1800- number and explained the situation. The agent said that if I don't take any vacation I do not have to pay anything extra, that money that I paid already will be lost and that's it. So today I am waiting again for the call of the "manager", because the card number they have is expired. It is absolutely
outrages how they suck money from people.
All I want is for this people to leave me alone, remove my information form their database and stop calling me!
Was this review helpful?YesNo
Read 3 RepliesAdd reply
Close commentsAdd reply
Imperial Cruise, Royal Pain... Sister Company Of Carnival Cruise Line
Posted by Kimberly on 2009-02-26
CHICAGO, ILLINOIS -- I received a phone call from a representative saying that she was calling to give me the information that I had requested about a so called free "3 day cruise". She was upbeat and excited for me, so suspicious to say the least. I asked her to back up at bit and explain what the deal is.
I should have known when she said "Ma'am this is the information YOU REQUESTED, I can't help you remember how/when you did it!"
I firmly told her, I don't participate in blind surveys and there was a definite explanation as to how my phone number was in front of her.
She slightly changes her tone and gives me the details of this cruise with an optional week vacation prior to the cruise leaving. The details were coming fast and strong. I was distracted by a 17 month old child so I was ready for her to get to the point...30 minutes later we finally arrive at how much this "free cruise" was going to cost me. Bottom line is I only had to pay taxes for the cruise and in exchange, I tell all my friends what a fabulous time I had, and brag about this trip. Ha!
From the appearance of all this information, I booked the cruise for $120, with an optional upgrade of $99 for a better cabin.
I called my girlfriend, who is cruise-savvy, and she said this sounds a bit odd. All the extras were not actually extras, and this package had no incentive of upgrade. We called the customer service line via conference so that she could ask them key questions.....OH MY GOD!!, the representative was so rude, dry, and was not in the mood to answer our questions. We had to drag information out of her. She sounded depressed, tired and sick of customers calling her. Her mood was total opposite of the one who called me all chipper and sh*t.
I immediately asked for a specialist so I could cancel my purchase of which they had processed in less than 5 minutes. The hold was placed on my card...the hard charge was processed even though I had a cancellation confirmation. and when I called back to ask about the bank activity, I encountered another nasty person.
I finally got my refund 12 business days later!
Tell all your friends, AND enemies, to avoid these people.
Was this review helpful?YesNo
Read 6 RepliesAdd reply
Close commentsAdd reply
Posted by Donna on 2008-07-05
BOWIE, MARYLAND -- I was sent a package about a cruise, of course like anybody else you are interesting in taking a cruise for a great price. I called and talked with an associate about the cruise and everything at the time sound legitimate, but of course I had my doubts so I checked the BBB to see were there any information on line about them being a legitimate company. When I checked the website the cruise line had about over 50 something complaints I was shocked being thou I was told a different story of how this cruise line operates, by there associate/customer service of course in order to sell. I called the cruise line and told them what I did and wanted a full refund of my money. I was told by an associate and the manager on duty at the time that I wasn't entitle for my refund.
Of course I was like what that's my money and you are telling me that I can't get my refund. Well never-the-less that is why I am typing this letter and hoping that I can get this resolved somehow. I feel thou I am entitle to my money and this cruise line was and is a gimmick.