2 reviews & complaints.
Company Profile
1230 Avenue of the Americas
New York, NY 10020
212-682-1995 (ph)
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Failure to furnish tech support
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Several years ago I purchased IncrediMail Premium eMail client. While I have had a few problems with it, over all it has been a good buy. The company has furnished several upgrades at no additional charge and it has function satisfactorily. When they offered the Junk Filter Plus option it sounded like a good addition so I purchased it. It has never function as advertised and now I cannot get tech support to even respond.

For some reason their SPAM reporting function stopped working and I had to contact them several times before they fixed it. Next I noticed that the reporting function is not available for messages sent to the Junk folder. You have to move them to another folder before they can be reported. Am I missing something here, does that make any sense to not have it work in the Junk folder?

Now, when I find a message that was transferred to the Junk folder in error and try to read it or add the sender to my contacts (white list) the program crashes every time. Granted it does give you a reporting form and usually will re-start the application, but I can get no assistance, or even a reply, from their tech support. The last word from them was to 'empty the folder and upgrade to the latest version'. The folder was empty and there is no upgrade available. Also, I see no reduction in the number of SPAM messages so reporting them does not seem to be accomplishing anything. Until they fix these problems I would recommend not purchasing Junk Filter Plus.

Charged my bank account for renewal without my authorization
By -

ANTIOCH, CALIFORNIA -- I had Incredimail for a few months and uninstalled it due to many problems. They renewed my account and took the money out of my bank without asking me. I contacted them asking them to return my money that I no longer wanted them. As they requested. No response from them and they did not return the money to my account. I have not found a way to contact them again to ask questions.

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