Indy Air Care - Page 2

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25 Reviews & Complaints

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Total Scam Artists Plus They Broke My Geothermal System
Posted by Sechristsandy on 04/10/2014
INDIANAPOLIS, INDIANA -- I received a coupon in the mail for air duct cleaning for $44.95 for 2 weeks only. I called them and scheduled an appointment with them. I was told they would arrive earlier in the day however they didn't show up until 4:30. I was told that since my home was so large that the special wouldn't cover my entire home. I told them only to clean the vents on the first floor but was told they couldn't do that.

After they started the job I was told that I had a mold problem in the crawl space and they could spray to remove the problem. They told me that the cost would be $1000.00. Then the technician told me that he could install a UV light to prevent any further problems. Of course he already had one in his vehicle and he told me that he could install the light for $600.00. I should've known at that point that something was wrong when he told me that I would have write the check out to him! This job was done in summer of 2013 when we were having extreme heat. After they left my air conditioning wasn't working. I called the company the next day (Saturday morning) to complain. I was told to call a local company to diagnose the problem which I did.

The local company told me that they had punctured hole in the coil which is an expensive part for a geothermal system. I was without air conditioning for the next 6 weeks. Indy Air finally agreed to let me have the system repaired by a local company. I had to fight with them to pay the local company to diagnose the problem and also the company that finally resolved the problem. Indy Air was even so bold to pay only 1/2 of the repair cost before they completely paid the bill. Then I had to fight with them to pay the company that diagnosed the problem.

I ended up paying that bill and to fight with them to get a refund. When the check finally came it was $30. short. So tired of dealing with this company that I filed a complaint with the Better Business Bureau. In as little as 20 minutes I received a nasty phone call from their customer service manager that I didn't need to do that. I told him I was sick and tired of their shenanigans and they're lucky I didn't take them to court. Beware of their air duct cleaning special for $44.95 for 2 weeks only!
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Indy Air Care Out to Scam People
Posted by Lmiller926 on 12/06/2013
7525 E. 39TH ST., INDIANAPOLIS, IN 46226, INDIANA -- Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9805398, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company is out to cheat people out of their money. As an 87 year old woman, quite possibly they are targeting the elderly. Four years ago they charged me $1100 to clean out mold which I believe was bogus. Since I have no way to prove that, I will let that instance be.

This year they claimed that I had mold, water, broken sump pump, etc. which would cost $6700 to fix, but they would do the work for $3500. When I didn't bite he reduced it to $3000 if the work is done today! I had a second opinion the next day and none of the problems existed. In fact, not only was my sump pump not broken, I had 2 functioning pumps!

I want to warn others about Indy Air Care! Do not trust these people! They are out to scam unsuspecting people.
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Rip Off and Intimidation, Beware Seniors
Posted by Snowmansturn on 10/11/2013
PENDLETON, INDIANA -- Mike T came to our house and quoted $800, when I called with a $49.00 coupon. I said I didn't have the money and he wouldn't leave. He said he would borrow me the money because he didn't want me to get sick. I asked him to leave twice and told him I was going to call the police. He said the only one who could tell him to leave was his boss, that by law he has to go over quotes. I called Indy Air and he finally left. BEWARE OF THIS COMPANY!
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Worst Contractor I Have Ever Had at My Home
Posted by Rc_smith3 on 08/22/2013
INDIANAPOLIS, INDIANA -- I had these people out for their $39.95 special. try to pressure me to do additional work for $699.00. I told them I would like to discuss with my wife but they continued the pressure. I told them I would call them the next day with my answer.. they then left after I paid the 39.95 . the next day I go to my garage and find they have removed and busted up my humidifier beyond repair leaving a gaping whole about a foot and half square blowing all the air into garage. I called them and they said they would have the manager call me shortly. they have not called. these people are the Scam a]nd switch and bait at their best STAY AWAY
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Posted by Soaring Consumer on 2013-08-24:
File a police report for vandalism of private property.
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Incomplete Job and Total Scam Artists
Posted by on 05/29/2013
INDIANAPOLIS, INDIANA -- I like most of the reviewers found a coupon for this company for 44.95. We just purchased our house 3 months ago and it was recommended that we get our air ducts cleaned. The serviceman cleaned the vents for about an hour and then pulled my husband downstairs to show him the "mold" he found in the furnace. We have a 9 month old and he told us he could push his schedule to do the cleaning right then and there for $600.

We have a home warranty so we told him no that we wanted to check first to see if it was covered. He then comes back in the house saying his boss would cut the price down to $250. Sounds pretty damn similar to other reviews on here. We declined and called our home inspector asking why this problem wasn't found during the home inspection (indy air care said it had been there for more than a year) and he said there were no signs of mold and recommended a different company. They are currently in my house doing the job that was NOT done by Indy air care. And shocker...no mold in our house.

Don't be a fool and get ripped off by this company!!
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Posted by trmn8r on 2013-05-29:
Reducing a quote from $600 to $250 for no apparent reason other than they are about to lose the job is a clear indication they should be kicked to the curb.

Incidentally, home inspectors are not exactly infallible.
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Total Waste Of A Morning Off Of Work!
Posted by Ang4141980 on 03/30/2013
INDIANAPOLIS, INDIANA -- I had an appointment with Indy Air Care today, they were over an hour late and smelled like cigarettes so badly that when they left I had to spray Lysol in my home! They tore my furnace apart and told me mold was growing in there badly which conveniently I was too short to see for my self, when my husband came home from work he took a look for himself and said it was not as bad as I had made it sound on the phone.

They then went through my house turning my furnace vents upside down and then brought a very, very dusty shop vac into my home and swept them off for me and left a trail of dust and tree leaves in my living room & hall way.

Once this was done, they both went outside and sat in their un-marked company vehicle and when they returned they had a quote for an entire system cleaning with a UV light included for over $800.00. I told him I would have to discuss with my husband and then politely turned him down and told him that we only wanted to have the ducts cleaned for the $39.95 that we had made the appointment for.

Then he proceeded to tell me that if I would let him do all of the work, he would take off 15% as long as I promised to hand out their business cards. Again, I told him no and he then told me that his boss said that they could offer me a few of the items on the list at no cost if I would let them do all of the work, I again told them no so the technician went back to my basement, put my furnace back together and was rather rude for the rest of the visit. Both Indy Air Care employees asked to use my restroom which was fine but the man must have went in there over 5 times in a 1 1/2 hour visit - I am not certain what he was doing in there but that was pretty unprofessional.

They also forgot a trash bag so I had to provide one and when there were finished, they left their mess for me to clean up. Not real impressed with this company & I wish that I had read review before I let these people into my home. My advice, research the company before they enter your home and be prepared to feel like you are being pressured for services that you do not really need - I have been researching the things that there were going to do to our system all afternoon and that is all stuff that my husband is able to do - for free.
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Posted by Fredsmythe on 02/24/2013
INDIANAPOLIS, INDIANA -- I called these guys when I had a lot of water in my crawl space. Just have to tell you that this company was great. The arrived on time, were very polite and even told me to get other bids if I wanted to. I had 2 feet of water in a home we just purchased. After they completed the work the crawl space was dry and completely covered by black plastic. Employees were very nice and Wes, the forman was top notch. They even called several time to check on it.

One of the pumps stopped working after a couple of weeks, they came right out, and redid all the work because it was flooded again. They replaced the defective pump and after they were finished, the crawl was as good as new. No charge of any kind. I do not see where they get some of the bad reviews on this site. To me, they are top notch. Good work guys...
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Job well done!
Posted by Truenorthlandscaping on 09/03/2012
INDIANAPOLIS, INDIANA -- I'm writing to let you know what a good experience we had with Indy Air Care. The office called us the evening before (Sunday!), then again the morning of the appointment (Labor Day Monday) to confirm the technicians were on their way. Our 2 person Team was pleasant & friendly. At different times throughout the process, they would keep me abreast w/information on what was to occur & why it was important, along w/before & after photos of ducts, vents, fans, filters etc. Because of this, it was readily apparent & gave us a high comfort level that we were receiving good value for our money. They found some 'above/beyond' items that needed addressing. With various service companies, it's often difficult for the average 'layman' to know if these extra add ons are truly necessary or just an easy 'money grab' for the service provider. However, our technicians were not pushy but rather informative & educated us so we could make a low pressure decision about giving the OK for some additional work (especially the mold remediation in the furnace housing/insulation board... Thanks Dave!). Give the good people at Indy Air Care a try, we don't hesitate to recommend them!
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Posted by trmn8r on 2012-09-03:
I'm glad you had a good experience. It's surprising, given the other reviews here. Some are horrendous.
Posted by madconsumer on 2012-09-04:
very helpful review!

thank you for posting it!
Posted by TK1998 on 2013-03-12:
I highly doubt that you had high mold in your furnace. That's the exact same thing they told me. When I contacted a mold specialist, they told me there was no way they could know that by looking only. Sorry, you may have had good service, but your probably didn't have any mold. I had another company come in and clean, and guess what, no mold was discovered.
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Charged More Than Work Was Done
Posted by Tamarajo195826 on 12/06/2011
Indy Air Care services over-charged my mother-in-law. Was suppose to to have duct work done with a coupon for 59.99 and they charged 750.00. THEY ARE NOT RELIABLE.

They need to honor their coupons.
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Posted by Kris10 on 2011-12-06:
Did you ask them for a breakdown of the charges and ask them what happened to the coupon price?
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Great service, would recommend!
Posted by Jediknightguy82 on 05/17/2011
INDIANAPOLIS, INDIANA -- We've received several coupons through our local mailer for Indy Air Care's special $39.95 air duct cleaning. We decided to bite the bullet on May 17th, 2011, and call them up. The coupon included one main, one return, and unlimited vents. The coupon also clearly states that additional returns and mains will cost.

The dispatcher told me they'd arrive between 2-5pm on the given day. They arrived just before 4pm, and called me to let me know they'd arrive in about 40 minutes before they got here.

The technician was also training someone, and both of them were very good. He showed me several issues with dusk in the system, pointed out other issues, etc. I would expect any contractor to point out issues and additionally to offer other services. They wheeled in a HUGE negative air machine. They taped up the vents to create an air tight seal, and sucked the dust out. They also went around, blowing off some of the dusk around vents but told me that some soap and water would take care of the built up. They also said it's possible some of the dusk/dirt would show on the baseboards, so I'd probably need to clean those off. Again, very informative.

Of course, as with any company, they recommend other services. He wrote up a quote that included servicing my AC and some other things, and a sanitizing of my system. I told him that we only wanted to do the cleaning, but we at least had some pricing for the other services. For the sanitizing, he cut us a deal: basically half off. This is the kind of chemical they use in hospitals, and it coats the system to prevent bacteria from building up for 6-8 months. I appreciated that they gave us a deal, and the service was something beneficial.

Overall, I was very satisfied. I didn't feel at any time they were trying to scare me or pressure me into getting stuff I didn't want. Did they recommend? Absolutely. That's part of business. They did a great job, were friendly and knowledgeable. I asked questions, they had answers. I'm not sure why others have had such poor experiences, but I'd recommend Indy Air Care for vent/duct cleaning! Props to Darcy for doing a great job.

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Posted by Alain on 2011-05-19:
It seems that reviews on this company are about 50/50 and a lot is dependent on the sales person/technician that they send to do the job. Looks like you had a person that knew what they were doing. Thanks for the review.
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