Indy Air Care - Page 3

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1.9 out of 5, based on 14 ratings and
31 reviews & complaints.

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Bait and Switch
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INDIANAPOLIS, INDIANA -- I received a coupon in the mail in an ad magazine and chose to call this company. The ad said that they would clean 12 ducts, 1 main, and 1 return for less than $80.00. Our house is less than 1200 sq feet, so I thought that this would cover everything.

A couple of guys came and looked at my heater and wanted to take it apart and clean it....it is only two years old! The total estimate for all of they services they wanted to perform came to $790.00..... I was shocked. And if I chose to do only part of what they suggested they wanted me to sign a waiver. What a Joke. I sent them away without doing anything.

They called back the next day to reschedule. Why, I have no idea. I made it clear I wasn't interested in their services.

There is no way I will ever allow these guys in my house again. I felt like they were looking to see what they could steal. They claimed that the filter was in backwards, which I don't believe.

My suggestion is to not allow these guys in your house. I regret ever doing so.

     
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The Good & The Bad
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INDIANAPOLIS, INDIANA -- I started with this company due to an add that came in my mail. It was to save so much to get cleaning done on our Furnace. I saved that, But then they asked to add more and more to the order at such and such prices. They offered me a discount on top of that near the end IF I agreed to tell others about them. This was good too. I wouldn't let them charge me more than I had to afford to go with though. As items they asked me if I needed done were accumulating, I went with what I needed done most and with what I had to do it with at the time.

Advice: Don't let any company try to charge you more than you can afford at the time of service/s. Don't let them try to add on more than you need. If you don't understand something, ask.

I bought the supposed FREE additional cleaning service to be used before the next year was up. that was a good deal, But I had problems with this when it came time to get the Free cleaning. What happened was: They sent someone who had a buddy with him to clean and the buddy wasn't as it turns out, supposed to be with him at time of MY cleaning. they had other complaints too not only mine that day. The guy was rude and looking around to steal stuff and speaking in another language we didn't understand. he made us move furniture so he could start to clean. He asked Hubby to move his car before they started any work and it wasn't even in his way. It was in OUR driveway. He was VERY rude to me. We won't go into the rudeness details though, too graphic. Needless to say, he got fired! : )

So, we had to make another arrangement to have someone come out and then that didn't work cause we suddenly had to be somewhere when they were expected. So, we made another attempt to schedule an appointment. This time the 2nd owner of the business came and cleaned for us and everything was smooth sailing from then on. Will I ever use this company again, Probably not.

     
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Not Professional
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Rating: 1/51

PLAINFIELD, INDIANA -- They have canceled on us 2x and thank god... I've read the reviews. Nope not falling for this company. Sorry to those who got scammed.

     
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The Did a Good Job, Really.
StarStarStarStarStarBy -
Rating: 5/51

INDIANAPOLIS, INDIANA -- We took advantage of the $49 coupon, and the two polite gentlemen cleaned one main duct and one return and all the registers per the coupon. They showed me the rest of the main ducts and they were terrible - three inches of dust. They quoted a total of $284 to do the complete job and I thought it was reasonable. I think one would have to be naive to think everything could be done for $49. They cleaned up after themselves and completed the work as specified.

     
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Rip Off and Intimidation, Beware Seniors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENDLETON, INDIANA -- Mike T came to our house and quoted $800, when I called with a $49.00 coupon. I said I didn't have the money and he wouldn't leave. He said he would borrow me the money because he didn't want me to get sick. I asked him to leave twice and told him I was going to call the police. He said the only one who could tell him to leave was his boss, that by law he has to go over quotes. I called Indy Air and he finally left. BEWARE OF THIS COMPANY!

     
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Scam-Don't Use
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Had a coupon for 49.95 to get air ducts clean. They came back to me and said the air ducts were fine but had fungus and mold in my furnace. They had removed the motor and said look at this-needs to be cleaned and can do for several hundred dollars. Also recommended UV light. I was very hesitant about the two gentlemen that showed up and kept questioning them which they did not like. I was not fond of them taking out the motor on my furnace.

They sprayed who knows what on the furnace and stated it would kill any mold in the lines. $350.00 later they were done. My furnace is not putting off an odd smell and not sure what it is....

     
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Professional Service
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INDIANAPOLIS, INDIANA -- I had a pleasant experience with Indy Air Care. I had a professional, on time technician that came to my home. He kept me informed of what he was doing and yes made suggestions as to some other services I could use. I am a stay at home Mother so expenses / budgets are important to me. I utilized the coupon service of $59.95 and had 16 vents cleaned. I did not feel any pressure as I new what my household priorities / needs were. Certainly if you have a home with pets, smokers, or allergies this is a great service to have done.

     
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Never Use Indy Air Care
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INDIANAPOLIS, INDIANA -- I would NEVER NEVER recommend anyone using Indy Air Care. First, they pretended to do work they did not do. I had the work inspected and it was not done. Then I had to make numerous attempts, including going to their office to get some of my money back. I had scheduled with them to complete warranty work and both days in a row, the technician did not show up at all.

     
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Charged More Than Work Was Done
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INDIANAPOLIS, INDIANA -- Indy Air Care services over-charged my mother-in-law. Was supposed to to have duct work done with a coupon for 59.99 and they charged 750.00. THEY ARE NOT RELIABLE.

They need to honor their coupons.

     
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Nice job
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INDPLS, INDIANA -- I ordered a vent cleaning from a coupon in the local paper. They arrived on time to my rural address. They cleaned all my vents and did a great job.1 vent does not seem to flow as well but over all the heating and A/C seems to be much more efficiency and I go through way less filters.

     
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