INDIANAPOLIS, INDIANA -- I received a coupon in the mail for Indy Air Care. The coupon was for a $59.95 service. I have a young child, so I know that air duct cleaning is VERY important. I did some research online and was very hesitant at first because of all of the negative reviews. Well, I know that most people are only going to write reviews to complain, so I thought I would write my review to compliment the company on my wonderful experience.
While they were cleaning my air ducts, they went into my crawl space where there was mold. They informed me of everything that I needed and gave me the facts. They knew what they were talking about. The technician did not try to push me once. He didn't seem like a salesman, more like an informative technician.
After speaking with the technician about a moisture barrier, he gave me a special and took care of the problem. The technician worked hard non-stop for 4 hours! He told me everything he was doing before he did it & he actually showed me - which I really liked! He was very polite and professional. I know all of the reviews are mostly bad, but I highly recommend Indy Air Care. I have already recommended my family members and they were very pleased with their service as well.
INDIANAPOLIS, INDIANA -- First of all and foremost I feel like this company is in it for the money and that's it. I spent $1984.00 to get my vents cleaned and rid of mold that was supposedly growing and spreading throughout our home. The only thing I was shown were a couple little spots no bigger than a penny inside my basement. I was worried about my family and I getting sick from it so I had them treat it, what a crock.
I looked at it today and it was treated over a month ago. It still looks the same and I still have a smell coming from this area of my home which the tech told me that it would fall off and the smell would go away, boy was he wrong. The vents were cleaned I guess but the access points they said they were going to install were not even there. How do you clean something you can't see or even access?
I don't recommend this company to anyone unless you love to waste money. I'm going to have another company come out to assess what really was cleaned and what wasn't so I can have some assurance. I would rather pay a small company to have this done right than pay some money hungry company to blow around dust and leave me with this mess. The dust is still here too, I know it by how many times I dust. I think it made it worse. Stay away from Indy Air Care.
INDIANAPOLIS, INDIANA -- Let me begin by saying, I feel like a complete and total moron but after investigating this company on the net. I have discovered that a company with such low morals would not continue to be in business without a fresh supply of "Stupid" people like us. Please beware the representatives for this company will come in and show you "Microbial Growth" in your ducts, in your attic, and by using a beaker and litmus paper they will show you "Purple" which means "Toxic" Microbial Growth (They are not allowed to call it Mold, "But that is what it is").
THEY WILL TELL YOU FOR THE SAKE OF YOUR CHILDREN'S HEALTH YOU SHOULD TAKE CARE OF THIS PROBLEM ASAP! They will con you with statements like "Don't worry we caught it in time and we can spray this and that to remove it." and "With this UV Light installed in your furnace, we guarantee that even with 6" of water in your basement for 6 months, mold will never grow in this house." It may, as was the case at my home, turn out that they will never even clean the ductwork anyway. I feel compelled to warn others about this scam and buyer beware the classic too good to be true deal.
INDIANAPOLIS, INDIANA -- Indy Air Care had a coupon for duct cleaning for $49 up to a certain number of vents and returns. I had been wanting to have this done so I called. The Indy Air guy showed up with a vacuum cleaner and some small tools in the back of a car. I guess I expected a more powerful vacuum system on the back of a truck. I was doubtful that this would do a good job. Next he counted the vents and returns and told me it would be $190 and this did not include all three mains. Each additional would be $89 but he offered to do the two extra for $89.
Next he went downstairs and cut an access hole in the ductwork and came back with a test tube and a protective mask. He dramatically announced that we had stage 3 mold and he made a call to his office. He gave me a speech about how dangerous this was. This guy was very convincing and polished. He said that the mold would be all the way thru the ducts and that the whole house had to be specially cleaned. This would cost $1600 or for $885 we could just have the mold inside the ducts treated and killed.
I was upset and had him show me this mold. I couldn't see what he was pointing out to me. I called my husband and he was distrustful so we decided to speak to other service providers that we know. The result is we did not fall for this. This company is pulling a bait and switch operation. Please be careful they are running a con.
INDIANAPOLIS, INDIANA -- I received a coupon in the mail in an ad magazine and chose to call this company. The ad said that they would clean 12 ducts, 1 main, and 1 return for less than $80.00. Our house is less than 1200 sq feet, so I thought that this would cover everything. A couple of guys came and looked at my heater and wanted to take it apart and clean it… It is only two years old! The total estimate for all of the services they wanted to perform came to $790.00. I was shocked. And if I chose to do only part of what they suggested they wanted me to sign a waiver. What a Joke. I sent them away without doing anything.
They called back the next day to reschedule. Why, I have no idea. I made it clear I wasn't interested in their services. There is no way I will ever allow these guys in my house again. I felt like they were looking to see what they could steal. They claimed that the filter was in backwards, which I don't believe. My suggestion is to not allow these guys in your house. I regret ever doing so.
INDIANAPOLIS, INDIANA -- I'm writing to let you know what a good experience we had with Indy Air Care. The office called us the evening before (Sunday!), then again the morning of the appointment (Labor Day Monday) to confirm the technicians were on their way. Our 2 person Team was pleasant & friendly. At different times throughout the process, they would keep me abreast w/ information on what was to occur & why it was important, along w/ before & after photos of ducts, vents, fans, filters etc. Because of this, it was readily apparent & gave us a high comfort level that we were receiving good value for our money. They found some 'above/beyond' items that needed addressing.
With various service companies, it's often difficult for the average 'layman' to know if these extra add ons are truly necessary or just an easy 'money grab' for the service provider. However, our technicians were not pushy but rather informative & educated us so we could make a low pressure decision about giving the OK for some additional work (especially the mold remediation in the furnace housing/insulation board... Thanks Dave!). Give the good people at Indy Air Care a try, we don't hesitate to recommend them!
Had a coupon for 49.95 to get air ducts clean. They came back to me and said the air ducts were fine but had fungus and mold in my furnace. They had removed the motor and said look at this needs to be cleaned and can do for several hundred dollars. Also recommended UV light. I was very hesitant about the two gentlemen that showed up and kept questioning them which they did not like. I was not fond of them taking out the motor on my furnace. They sprayed who knows what on the furnace and stated it would kill any mold in the lines. $350.00 later they were done. My furnace is not putting off an odd smell and not sure what it is.
INDIANAPOLIS, INDIANA -- I had a pleasant experience with Indy Air Care. I had a professional, on time technician that came to my home. He kept me informed of what he was doing and yes made suggestions as to some other services I could use. I am a stay at home Mother so expenses/budgets are important to me. I utilized the coupon service of $59.95 and had 16 vents cleaned. I did not feel any pressure as I knew what my household priorities/needs were. Certainly if you have a home with pets, smokers, or allergies this is a great service to have done.
INDIANAPOLIS, INDIANA -- I would NEVER NEVER recommend anyone using Indy Air Care. First, they pretended to do work they did not do. I had the work inspected and it was not done. Then I had to make numerous attempts including going to their office to get some of my money back. I had scheduled with them to complete warranty work and both days in a row, the technician did not show up at all.