INDIANAPOLIS, INDIANA -- Indy Air Care had a coupon for duct cleaning for $49 up to a certain number of vents and returns. I had been wanting to have this done so I called. The Indy Air guy showed up with a vacuum cleaner and some small tools in the back of a car. I guess I expected a more powerful vacuum system on the back of a truck. I was doubtful that this would do a good job. Next he counted the vents and returns and told me it would be $190 and this did not include all three mains. Each additional would be $89 but he offered to do the two extra for $89.
Next he went downstairs and cut an access hole in the ductwork and came back with a test tube and a protective mask. He dramatically announced that we had stage 3 mold and he made a call to his office. He gave me a speech about how dangerous this was. This guy was very convincing and polished. He said that the mold would be all the way thru the ducts and that the whole house had to be specially cleaned. This would cost $1600 or for $885 we could just have the mold inside the ducts treated and killed.
I was upset and had him show me this mold. I couldn't see what he was pointing out to me. I called my husband and he was distrustful so we decided to speak to other service providers that we know. The result is we did not fall for this. This company is pulling a bait and switch operation. Please be careful they are running a con.
INDIANAPOLIS, INDIANA -- I received a coupon in the mail in an ad magazine and chose to call this company. The ad said that they would clean 12 ducts, 1 main, and 1 return for less than $80.00. Our house is less than 1200 sq feet, so I thought that this would cover everything. A couple of guys came and looked at my heater and wanted to take it apart and clean it… It is only two years old! The total estimate for all of the services they wanted to perform came to $790.00. I was shocked. And if I chose to do only part of what they suggested they wanted me to sign a waiver. What a Joke. I sent them away without doing anything.
They called back the next day to reschedule. Why, I have no idea. I made it clear I wasn't interested in their services. There is no way I will ever allow these guys in my house again. I felt like they were looking to see what they could steal. They claimed that the filter was in backwards, which I don't believe. My suggestion is to not allow these guys in your house. I regret ever doing so.
INDIANAPOLIS, INDIANA -- I started with this company due to an ad that came in my mail. It was to save so much to get cleaning done on our furnace. I saved that, but then they asked to add more and more to the order at such and such prices. They offered me a discount on top of that near the end IF I agreed to tell others about them. This was good too. I wouldn't let them charge me more than I had to afford to go with though. As items they asked me if I needed done were accumulating, I went with what I needed done most and with what I had to do it with at the time.
Advice: Don't let any company try to charge you more than you can afford at the time of service/s. Don't let them try to add on more than you need. If you don't understand something, ask. I bought the supposed FREE additional cleaning service to be used before the next year was up. That was a good deal, but I had problems with this when it came time to get the free cleaning. What happened was: They sent someone who had a buddy with him to clean and the buddy wasn't as it turns out, supposed to be with him at time of MY cleaning. They had other complaints too not only mine that day.
The guy was rude and looking around to steal stuff and speaking in another language we didn't understand. He made us move furniture so he could start to clean. He asked hubby to move his car before they started any work and it wasn't even in his way. It was in OUR driveway. He was VERY rude to me. We won't go into the rudeness details though, too graphic. Needless to say, he got fired! : )
So, we had to make another arrangement to have someone come out and then that didn't work because we suddenly had to be somewhere when they were expected. So, we made another attempt to schedule an appointment. This time the 2nd owner of the business came and cleaned for us and everything was smooth sailing from then on. Will I ever use this company again, Probably not.
INDIANAPOLIS, INDIANA -- We took advantage of the $49 coupon, and the two polite gentlemen cleaned one main duct and one return and all the registers per the coupon. They showed me the rest of the main ducts and they were terrible - three inches of dust. They quoted a total of $284 to do the complete job and I thought it was reasonable. I think one would have to be naive to think everything could be done for $49. They cleaned up after themselves and completed the work as specified.
PENDLETON, INDIANA -- ** came to our house and quoted $800, when I called with a $49.00 coupon. I said I didn't have the money and he wouldn't leave. He said he would borrow me the money because he didn't want me to get sick. I asked him to leave twice and told him I was going to call the police. He said the only one who could tell him to leave was his boss, that by law he has to go over quotes. I called Indy Air and he finally left. BEWARE OF THIS COMPANY!
Had a coupon for 49.95 to get air ducts clean. They came back to me and said the air ducts were fine but had fungus and mold in my furnace. They had removed the motor and said look at this needs to be cleaned and can do for several hundred dollars. Also recommended UV light. I was very hesitant about the two gentlemen that showed up and kept questioning them which they did not like. I was not fond of them taking out the motor on my furnace. They sprayed who knows what on the furnace and stated it would kill any mold in the lines. $350.00 later they were done. My furnace is not putting off an odd smell and not sure what it is.
INDIANAPOLIS, INDIANA -- I had a pleasant experience with Indy Air Care. I had a professional, on time technician that came to my home. He kept me informed of what he was doing and yes made suggestions as to some other services I could use. I am a stay at home Mother so expenses / budgets are important to me. I utilized the coupon service of $59.95 and had 16 vents cleaned. I did not feel any pressure as I new what my household priorities / needs were. Certainly if you have a home with pets, smokers, or allergies this is a great service to have done.
INDIANAPOLIS, INDIANA -- I would NEVER NEVER recommend anyone using Indy Air Care. First, they pretended to do work they did not do. I had the work inspected and it was not done. Then I had to make numerous attempts, including going to their office to get some of my money back. I had scheduled with them to complete warranty work and both days in a row, the technician did not show up at all.