7525 E. 39TH ST., INDIANAPOLIS, IN 46226, INDIANA -- Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 9805398, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is out to cheat people out of their money. As an 87 year old woman, quite possibly they are targeting the elderly. Four years ago they charged me $1100 to clean out mold which I believe was bogus. Since I have no way to prove that, I will let that instance be.
This year they claimed that I had mold, water, broken sump pump, etc. which would cost $6700 to fix, but they would do the work for $3500. When I didn't bite he reduced it to $3000 if the work is done today! I had a second opinion the next day and none of the problems existed. In fact, not only was my sump pump not broken, I had 2 functioning pumps!
I want to warn others about Indy Air Care! Do not trust these people! They are out to scam unsuspecting people.
PENDLETON, INDIANA -- Mike T came to our house and quoted $800, when I called with a $49.00 coupon. I said I didn't have the money and he wouldn't leave. He said he would borrow me the money because he didn't want me to get sick. I asked him to leave twice and told him I was going to call the police. He said the only one who could tell him to leave was his boss, that by law he has to go over quotes. I called Indy Air and he finally left. BEWARE OF THIS COMPANY!Add reply
INDIANAPOLIS, INDIANA -- I had these people out for their $39.95 special. try to pressure me to do additional work for $699.00. I told them I would like to discuss with my wife but they continued the pressure. I told them I would call them the next day with my answer.. they then left after I paid the 39.95 . the next day I go to my garage and find they have removed and busted up my humidifier beyond repair leaving a gaping whole about a foot and half square blowing all the air into garage. I called them and they said they would have the manager call me shortly. they have not called. these people are the Scam a]nd switch and bait at their best STAY AWAY1 Replies - Latest reply on 08/24/2013Add reply
INDIANAPOLIS, INDIANA -- I like most of the reviewers found a coupon for this company for 44.95. We just purchased our house 3 months ago and it was recommended that we get our air ducts cleaned. The serviceman cleaned the vents for about an hour and then pulled my husband downstairs to show him the "mold" he found in the furnace. We have a 9 month old and he told us he could push his schedule to do the cleaning right then and there for $600.
1 Replies - Latest reply on 05/29/2013Add reply
We have a home warranty so we told him no that we wanted to check first to see if it was covered. He then comes back in the house saying his boss would cut the price down to $250. Sounds pretty damn similar to other reviews on here. We declined and called our home inspector asking why this problem wasn't found during the home inspection (indy air care said it had been there for more than a year) and he said there were no signs of mold and recommended a different company. They are currently in my house doing the job that was NOT done by Indy air care. And shocker...no mold in our house.
Don't be a fool and get ripped off by this company!!
Total Waste Of A Morning Off Of Work!
INDIANAPOLIS, INDIANA -- I had an appointment with Indy Air Care today, they were over an hour late and smelled like cigarettes so badly that when they left I had to spray Lysol in my home! They tore my furnace apart and told ... read full review
INDIANAPOLIS, INDIANA -- I called these guys when I had a lot of water in my crawl space. Just have to tell you that this company was great. The arrived on time, were very polite and even told me to get other bids if I wanted to. I had 2 feet of water in a home we just purchased. After they completed the work the crawl space was dry and completely covered by black plastic. Employees were very nice and Wes, the forman was top notch. They even called several time to check on it.
One of the pumps stopped working after a couple of weeks, they came right out, and redid all the work because it was flooded again. They replaced the defective pump and after they were finished, the crawl was as good as new. No charge of any kind. I do not see where they get some of the bad reviews on this site. To me, they are top notch. Good work guys...
Job well done!
INDIANAPOLIS, INDIANA -- I'm writing to let you know what a good experience we had with Indy Air Care. The office called us the evening before (Sunday!), then again the morning of the appointment (Labor Day Monday) to confirm ... read full review3 Replies - Latest reply on 03/12/2013
Indy Air Care services over-charged my mother-in-law. Was suppose to to have duct work done with a coupon for 59.99 and they charged 750.00. THEY ARE NOT RELIABLE.
1 Replies - Latest reply on 12/06/2011Add reply
They need to honor their coupons.
INDIANAPOLIS, INDIANA -- Same crap different day and a different "client". Saw an ad for Indy Air Care, "Duct work cleaning $39.95, extended this week only". I gave them a call and asked the woman that answered the phone, "What's ... read full review1 Replies - Latest reply on 07/08/2011
Great service, would recommend!
INDIANAPOLIS, INDIANA -- We've received several coupons through our local mailer for Indy Air Care's special $39.95 air duct cleaning. We decided to bite the bullet on May 17th, 2011, and call them up. The coupon included one ... read full review1 Replies - Latest reply on 05/19/2011
Had a coupon for 49.95 to get air ducts clean. They came back to me and said the air ducts were fine but had fungus and mold in my furnace. They had removed the motor and said look at this-needs to be cleaned and can do for several hundred dollars. Also recommended UV light. I was very hesitant about the two gentlemen that showed up and kept questioning them which they did not like. I was not fond of them taking out the motor on my furnace.
They sprayed who knows what on the furnace and stated it would kill any mold in the lines. $350.00 later they were done. My furnace is not putting off an odd smell and not sure what it is....
I Don't Think So
INDIANAPOLIS, INDIANA -- First of all and foremost I feel like this company is in it for the money and that's it..I spent $1984.00 to get my vents cleaned and rid of mold that was supposedly growing and spreading throughout our ... read full review2 Replies - Latest reply on 03/21/2011
I ordered a vent cleaning from a coupon in the local paper. They arrived on time to my rural address. They cleaned all my vents and did a great job.1 vent does not seem to flow as well but over all the heating and A/C seems to be much more efficiency and I go thru way less filters. 1 Replies - Latest reply on 11/07/2010Add reply
Indy Air Care, Do Not Use This Scam
INDIANAPOLIS, INDIANA -- I am sending this review from my parents experience and my personal experience with Indy Air Care. My parents had these folks come out to clean their air ducts and ended up with a health threatening ... read full review2 Replies - Latest reply on 09/07/2010
INDIANAPOLIS, INDIANA -- I had a pleasant experience with Indy Air Care. I had a professional, on time technician that came to my home. He kept me informed of what he was doing and yes made suggestions as to some other services I could use. I am a stay at home Mother so expenses / budgets are important to me. I utilized the coupon service of $59.95 and had 16 vents cleaned. I did not feel any pressure as I new what my household priorities / needs were. Certainly if you have a home with pets, smokers, or allergies this is a great service to have done.1 Replies - Latest reply on 08/18/2010Add reply
INDIANAPOLIS, INDIANA -- This company is great. Very professional, punctual, and helpful. Overall, one of the best contractors I have had to work with. In July, I found this coupon for Air Duct Cleaning and called about it. They ... read full review
I would NEVER NEVER recommend anyone using Indy Air Care. First, they pretended to do work they did not do. I had the work inspected and it was not done. Then I had to make numerous attempts, including going to their office to get some of my money back. I had scheduled with them to complete warranty work and both days in a row, the technician did not show up at all. Add reply