DELRAY BEACH, FLORIDA -- BEWARE: Infinity Dish advertising 2 Room HD DVR Upgrade as a part of their current promotion, but that really means only ONE ROOM HD DVR and the other only standard! INFINITY DISH - Blatant False Advertising: Very specifically on their website under current promotions it says "2 Room HD DVR Upgrade", "FREE service on second TV", "Free Activation ($99.99 Value)", "The most HD channels in the business", "Highest quality picture in the business", "Rated #1 in Customer Service"...
In fact in reality what you get is only one TV in HD and the second only standard. But nowhere does it even say the word "standard" on their "current promotions" page! Not until the technician came to install was the first time I was ever told that what I would be getting was only one TV with HD! I still cannot understand how or why they would do something so clearly wrong. THIS IS BLATANT BAIT & SWITCH ADVERTISING!!!
And when I talked to several different tiers of customer service, the best I could get was, "Well if you want HD in two rooms then you need to pay an additional $99 up front cost and then an additional $10 per month rental fee for an additional box". But quite simply I already ordered their 2 room HD DVR upgrade as a part of their current promo package! So, after much frustration, I cancelled the service even while the technician was still there out of sheer principle alone. This is simply wrong and it truly pisses me off... Beware of Infinity Dish and Dish Network... slimy business practices and this behavior should be reprimanded!
Infinity Dish advertises the following for Dish Network: “Free Activation ($99 Value)”, “Free up to 6 Room Installation”, “Free HD for Life”, “Free Room 2 Room HD-DVR Upgrade ($6/mo DVR service fee applies).” We called and asked very specific questions because we have 2 HD televisions. We wanted the “whole house” DVR service as advertised by their competition, and we made it very clear that that is what we wanted or the equivalent.
We asked very specifically to verify free activation, if that was for 1 or for both televisions. We asked very specifically to very installation, if that was for 1 or for both televisions. We asked very specifically about the HD-DVR and if the $6 DVR service was total or for each television. We were told that the activation, installation, and service fee would be for both televisions, with $3/month for the DVR service for 12 months, with the cost going to $7 per DVR per month after one year.
It was a different story when the installers arrived. The installation order was only for one HD DVR and for one standard television. There were 3 separate calls to Dish Network and Infinity Dish. The “best” offer to get what we thought we were already getting was to pay an additional $99 for activation and an additional $17 per month for the 2nd HD DVR.
I consider this a serious breach in “truth in advertising”, and I can't imagine how $17 additional per month translates to “Free HD for life”. I currently pay only $10.95 for HD DVR service with cable, and certainly do not intend to pay more when all of the Dish Network advertising claims state that they save you money over cable television. They are guilty of false advertising, and we were almost pressured into paying more. Watch out for these people. DO NOT trust Infinity Dish or Dish Network.
BOCA RATON, FLORIDA -- I called what I thought was Dish Network, but it turned out to be Infinity Dish in Florida. I paid a $10.00 deposit and $49.95 for 1st month payment prior to installation. I was unable to get the dish, because I had too many trees. They refunded the $10.00, but not $49.95. I have called 5 times, and each time I could not get to talk to anyone, so left 5 messages for call back, but no one called.
I have reported them to the FCC and the BBB of Fla. I have not heard from either of these two bureaus. They committed a fraud when they told me my money would be refunded, and when they pretended to be Dish Network. I called Dish Network, and they said they could not do anything. Someone needs to investigate these two companies so that others will not be charged for services not received.
UNKNOWN, FLORIDA -- I signed up for Dish through Infinity. The sales person I spoke with told me they charge a $49.95 fee with the order but I would get a "free" $50 Visa card that would offset that charge. He failed to tell me that I had to pay a 6% "shipping and handling" charge through a third party in order to get the card. This is not a huge deal, but I like people to be upfront about things instead of finding out later. Do companies not realize how much little things like this take away from their good name?
TUCSON, ARIZONA -- Back in May 2010, I responded to a local promotion at infinity Dish Network in Tucson Arizona. Among other large amounts of bull... I was told that the installation fee was $50, HOWEVER.... I was to receive a $50 gift card that I could use anyway I wanted, including covering the installation fee. Six months later, no card. I spoke once in the interim to a representative who said it can take up 2 months.
Today, I talked to this nasty representative who told me.. there has never been a $50 gift card offer. It was $25... BUT... now too much time has passed and I can't collect. If you need to talk to someone within this scam ridden bowl of turds, you'd better set aside a couple hours to have numerous conversations with Filipino people, several wrong numbers and leads. Finally once you get to an actual representative in your country, you will be made to feel that you are delusional... You're not..... This company sucks. You have to be an ex con with a 6th grade education with a special fondness for BAD CUSTOMER SERVICE.
PHILADLPHIA, PENNSYLVANIA -- I ordered Dish. I was told there was a one time fee for installation. On my statement I had 2 withdraws. One from Dish and one from Infinity. I called and complained and they said I would be credited. I was unable to get Dish because of where I lived so I canceled it. I called for a refund and all I got was the run around. Call this number, and were Dish and not Infinity.. FRAUD. They just took my money.