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Defective printer cartridge (sold as "Genuine" cartridge) - no refund!
Posted by P on
CHATSWORTH, CALIFORNIA -- I purchased a $27.19 "New Genuine Lexmark #36XL Black 18c2170 36xl" from InksJetsWorld on 5/3/12. Although it says it is a genuine Lexmark cartridge, my Lexmark X6675 printer will not accept it and says "cartridge error" and tells me the cartridge is not compatible with my printer. The cartridge looks identical to the one I bought at OfficeMax, except the code numbers on the back of the cartridge are different -- Office Max code says P10 (which worked fine) and InkJetsWorld cartridge says P2
(which does not work). I bought this replacement cartridge to have on hand for the next time I run out of ink (I work from home and have to have a spare on hand). Here is the response I received from InkJetsWorld when I asked how to return a defective cartridge for a refund:
Date: Fri, 9 Nov 2012 14:11:57 -0800
Subject: Re: printer cartridge problem - Lexmark 36 XL
Thank you for your email! We will not be able to help you because your order is older than 90 days. In the future, we suggest to buy ink according to your needs.
DON'T ORDER FROM THIS COMPANY - THEY ARE FALSELY ADVERTISING GENUINE CARTRIDGES.