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Outrageous Harassment
Posted by on
Integrascan is an online background check service that advertises it will refund your money if you know that a criminal record exists and their search doesn't return this record. I ordered a criminal background check from them for the record I know exists and it didn't show in their search. When I e-mailed Integrascan for a refund I got a response that made me understand I was outrageously scammed and unbelievably aggressive and dimwitted harassment that they will start legal action against me if I report them for scam online. They have a coverage policy in which it states that they perform searches statewide for the state I searched. The customer service representative first asked me to give them the county the record was in so that they still could probably find it. When I gave them the county they said it was not within their coverage and therefore I'm not eligible for a refund. When I told them that their coverage policy doesn't list any counties it doesn't cover and that I'll report their scam if I don't get my refund they answered it will be a violation of Patriot act and an act of terrorism and that their lawyer will pursue an injunction against me. I'm posting the e-mail string I had with them yesterday, it's simply unbelievable. All the names are deleted from it only because it's a requirement of this site not to post names. It's worth reading it to the end, you'll be quite amazed. Here it is:

“As I understand your comments, and want to make sure you are a satisfied customer.

We make every attempt to notify our customers of the limitations of the searches we provided, as you may recall in the order process you acknowledged reading and understanding both the coverage policy and the terms of use agreement which provided disclosures regarding our jurisdictions and coverage of the product you selected, We make sure every customer Acknowledges reading and understanding this and dis-allow any purchase if it is not acknowledged with a checked box.

Please advise in what county and state the missing records are located so we can match it against our covered jurisdictions and we may be able to help locate the record within our coverge.

Thank you in advance for your assistance in this resolve,

Your Account Rep”


The record that didn't show up in the search results is located in the town of Bar Harbor, Hancock County, ME.”

“As explained you acknowledged reading and understanding our coverage prior to purchase. You apparently mis-informed us of that and did not in fact read what you stated you did, The counties in Maine you have listed are not part of our published coverage and are not covered under our refund policy.


Your Account Rep”

“I read your terms and conditions and coverage policy before I submitted my credit card information and I read it once again after what you wrote in your last message. It says NOWHERE in your terms and conditions or coverage policy that the county of Hancock in Maine is not within your coverage, in fact your coverage doesn't list any counties in Maine that are not in your coverage. How was I supposed to understand that Hancock county is not in your coverage?!!??!!!!??? With the information you have there you can state that ANY county in Maine is not in your coverage. If you don't refund my credit card your refund policy is a SCAM and I'll do my best to inform your potential customers on the web about that.”

“With all due respect, your statements are ridiculous.

Why would we list what we DO NOT cover as opposed to what we DO COVER,

That is like a computer store advertising and listing all of the computers they do not sell.

We have all of your information and we are forwarding this to our attorney as you have made threats against a U.S. Company to taint our reputation with erroneous slanderous remarks, That is a violation of Federal Law and the Patriot Act.

We have stood behind our guarantee and you can not provide any information about a charge that is listed WITHIN our coverage

here is the coverage for Maine that YOU agreed to.

Maine Criminal Record Search

Maine Corrections Records
Corrections records of statewide felony and state-level misdemeanor convictions on persons who have been sentenced to serve time at a state facility since 1990. Results show the defendant name, DOB, race, sex, case number, county, date of crime, charge(s), sentence and release date. Records updated quarterly.

Maine Sex Offender Records
Any person sentenced as a sex offender or a sexually violent predator on or after June 30, 1992. Records updated regularly.

This means that eater you were convicted and served time in a State Prison or your charge was a Sex Offense.

Very descriptive and concise and you have distorted it to fit your needs and now are threatening to slander us amongst other potential clients

we have Delta with people like you that have tried to distort the facts and the outcome has ALWAYS been in our favor..

Good Day
Your Account Rep”

“Sounds way too scary:))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
Corrections records of statewide felony and state-level misdemeanor convictions on persons who have been sentenced to serve time at a state facility since 1990. Results show the defendant name, DOB, race, sex, case number, county, date of crime, charge(s), sentence and release date. Records updated quarterly.

Who would suppose that statewide means actually omitting some counties in the state?

I wasn't and am not going to make any slanderous comments about you, I'll just publish the whole story on the web as is: that statewide in the understanding of Integrascan means that it comprises even not all the counties in that state, and that Integrascan doesn't list any counties that it doesn't cover while it covers not all of them. That only Integrascan customer service lets you know that they actually don't cover all the counties though the notion statewide supposes it should. If you're going to further harass me with your attorney I'll report that too. Let everyone then judge on their own how good (actually how awful) Intergrascan record search and customer service is.”

“Please do,

That would be publishing slanderous remarks to deface a U.S. Company and considered a terrorist act. and in direct violation of the Patriot Act.

we have forwarded your email to our attorney and he will be filing for declaratory relief against you and your remarks. for any posts.

also, the conversations between you and our company are covered under our privacy policy , posting anything in this email string will be a violation of Federal Law.

We are not new to this game and do not appreciate people like you whom sit behind a computer screen and make false accusations about us and threaten us do to the fact that you did not read nor understand what you acknowledged you did and now want to place blame.

we take our reputation seriously and will not tolerate any person tainting us and braking laws that protect our Corporation,

Our owners have years of experience in this industry and provide checks to many Government Agencies with long term contracts.

We have friends in high places,

so keep making threats as you are helping us dramatically,

also, we are going to formally ask you four your legal councils name via Postal Mail to your current address.

Your Account Rep”

“In addition I'll publish all that e-mail conversation I've just had with you with all your threats towards me”

“The emails sent to you by Mr. Sweet were not threats, Those were promises,

you are barking up the wrong tree, you need to seek the advise of an attorney as we will file an injunction against you and will pursue this to the end.

Good Luck.

Legal Counsel
Integrascan Inc.”

“I am going to publish that e-mail string to the web and will no longer answer your e-mails.”

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User Replies:
tnchuck100 on 11/14/2009:
"We have friends in high places,...." That statement make them sound very unprofessional. They are, in all likelihood, just bluffing. Stand your ground. Keep us updated. Good luck. (VH)
jktshff1 on 11/14/2009:
agree with tnchuck...stay with it.
madconsumer on 11/14/2009:
how many years past was the conviction? was it a felony or misdemeanor? was there a court diversion?

how many years back do they search?

background checks all depend on the type of search they are doing. when I do them, I look back 15 years, and look for both felony and misdemeanor charges. court diversions do not show up.

not helpful at all. not enough information on the type of background check was performed.
JR in Orlando on 11/14/2009:
This is a very limited search, if it only covers STATE PRISONERS and SEX OFFENDERS. In Florida no misdemeanor person ever goes to state correctional facilities, they go to county jail. The overwhelming majority of felony offenders do not go to state correctional facilities, they are either given county jail time, or placed on probation,etc., none of which this search covers.

It may not be a geographical coverage issue, but a vertical coverage issue in which only the very top offenders who go to prison are reported. Those below who don't would not be reported. They would want county and state so they could locate the record of the person who was a STATE PRISONER or SEX OFFENDER.
spiderman2 on 11/14/2009:
JR is totally spot on in his answer.
Anonymous on 11/14/2009:
It depends on what sort of background check they are doing...Criminal, employment, residential...
yet another scammed customer on 11/14/2009:
It was a criminal background check. As far as I remember they look up charges since 1987 for this state. The record that was supposed to show on the search was made in 2002. The issue is that their money back guarantee is bogus, I believe I explained about it quite well and I'm sure their threats are bogus as well. I went on other complaint websites and there are multiple complaints about Intergrascan poor search results and about that they don't refund money in cases they should be refunded, even when they themselves acknowledge that the searched record is within their coverage policy. Even a class legal action was started against them. Thank you for the support. I already e-maled them what I found out about them and that I'm joining the class lawsuit against them. They didn't reply in a few hours though normally their reply are almost immediate at this time of the day. Don't think I'll hear back from so called IntegraSCAM attorney ever again:)
JR in Orlando on 11/14/2009:
I went to Integrascan website and there is a big tab at top that says "Coverage." The coverage issue arises because not all states have all records on-line or public. For Maine it states:

"Maine Corrections Records: Corrections records of statewide felony and state-level misdemeanor convictions on persons who have been sentenced to serve time at a state facility since 1990. Results show the defendant name, DOB, race, sex, case number, county, date of crime, charge(s), sentence and release date. Records updated quarterly.

Maine Sex Offender Records: Any person sentenced as a sex offender or a sexually violent predator on or after June 30, 1992. Records updated regularly."

So it is pretty clear it does not list court cases, but reports from the Maine Department of Corrections (Prisons) and their Sex Offender Register. Did the Defendant in the offense you knew about go to prison? If not, you have no complaint - assuming its not a registered sex offender.

yet another scammed customer on 11/15/2009:
Yes, the defendant went to prison for a felony.
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Posted by on
FLORIDA -- I had the same bad experiences as the other two reviewers. I ordered the IN DEPTH BACKGROUND CHECK for $49,95 and the results for this expensive search were ridiculous. I provided the company with the name of the person, his Social Security Number and his date of birth, and they found NOTHING, even though the person I did the check on had been convicted of several felonies in the states and counties in their coverage area. I read their FAQs carefully, and the states and county courts in which he was convicted are covered by Integrascan. But they found nothing. All I received was an email, saying that there was something wrong with the SSN. I sent the SSN of him again, they did the search manually, and found nothing (again).

Then I requested my money back, I proved that the records exist by sending him the link to his online-mugshots and records - and guess what: I never heard from them again. I have sent four emails within the past 4 weeks, and I haven't received any responses.

Stay away from this company and do your background check with ussearch instead!
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User Replies:
Principissa on 01/24/2008:
You can get an in depth background check for little to no cost from you local police department, provided you send in documentation as to why you are requesting it and a signed consent from the employee. I did it for my babysitter for 15.00. It went through all 50 states.
MyKidsDaddy on 01/28/2008:
I agree 100% and I wish I had taken the time to read this just three days before they stole $28.95 of my money, and refuse to refund it. I have corresponded numerous times with Terry Sweet (believe me, her name does not fit her personality), President of Integrascan and National Data Research, Inc. She is rude and refused to honor her "Money Back Guarantee" even when I offered her proof that her report was wrong. It showed the person that I had researched had "no offenses" in all 50 states, when in actuality, he has numerous felonies and misdemeanors in at least 3 states (he is currently serving time in Idaho for a felony). AVOID INTEGRASAN.COM AT ALL COSTS....THEY'RE A SCAM!
Attirb on 02/15/2008:
I just disputed the charge from/off my credit card. So even though they just simply ignored me and did not respond to my refund-requests, I didn't have to pay a thing.
ONLY use credit cards to pay them, so if you get lousy results, you can dispute the charges!
tortoise on 03/01/2008:
I agree, it's Buyer Beware! I paid $18.95 for a criminal records search. I knew the person had a record, the county was on the Covered List, and their name was shown in the Preliminarty Search. The report didn't contain the person's name. Customer Service said, "The people returned on this page may or may not have a criminal record. The records on this page come from our 350 million personal history database. These records are simply here to help you accurately narrow your search to the individual you want to conduct a background check on." Well thanks for nothing, I already knew who I was conducting the search on!
yeschick on 04/01/2008:
I agree, additionally their customer service is extremely RUDE!
John Anderson on 06/27/2011:
I have been to this site, and the coverage is listed right on the site. Did you consider that the information you provided may not have been correct ??
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
Paid 9.95 for criminal background check and they did not include the county where the person has lived for 20+ years.

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Background Check Rip-off
Posted by on
I wanted to check to see what a background check would show for myself, so I paid for a statewide check from Integrascan. I know for a fact that I have three speeding tickets on my driving record with the state, yet Integrascan failed to report them.

All they showed were two old speeding tickets from eight years ago.

I asked for a better report or my money back, and they would not do either. When I said that I was going to make negative comments about them to others, they replied that they were going to file charges against me.

Do not do business with Integrascan.
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User Replies:
Anonymous on 08/08/2008:
These outfits thrive on paranoia (either about ourselves or about others). Very few of them provide what they promise. Most offer 'free samples' which give you clues about their reliability. If you have real security concerns, (few of us have really legitimate ones) a local attorney can guide you. They have access to accurate background checking. It's expensive $250 and up...but better than paying $19.95 for useless info. VH post!
old fart on 08/08/2008:
Just a minor sidebar.... counting the speeding tickets that show and the ones that don't, you have a total of "five" speeding tickets?
Ease up on the gas and you won't need sites like this..
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Do Not Purchase
Posted by on
The report you get is nothing like the sample. Their customer services guy is rude and unhelpful. This is another of those scams taking you for $20 - $ 50 hoping that you just go away when you make a purchase and their bluff is called.

Kind of business model that makes the internet commerce look bad. Hope they close them down. Pay a bit more and get a professional service.
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User Replies:
Anonymous on 03/24/2008:
Help us put a bit. What is it they did wrong? Was the product/service OK and just the CSR stunk?
Starlord on 03/24/2008:
As a former police officer, I would be very suspicious of anyone claiming to obtain criminal histories, knowing as I do how hard it is to obtain a criminal history. With NCIC, I have to have a darned good reason for requesting a criminal history, and my agency could lose it's terminal for violating the rules for criminal history checks.
tnchuck100 on 03/24/2008:
starlord is absolutely right. These "background services" do nothing more than search public records (judgments, property, marriage, divorce, etc.) And they do a poor job of that. As starlord said, NCIC is NOT public information. Each state also has this type of database and it is not public either.

IMO these services accuracy would be about 30%. I have known people than ran their own information through these services and found lots of inaccurate information.
Anonymous on 03/24/2008:
You can learn more just by putting someones name in the county data records with the local Sheriff's Department. It will pull up everything right down to traffic violations in our county. No personal info is given but you get back a list of everything the person ever did and the record/warrant number to follow up on.
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