Integrated Alarm Services Group

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IASG failed to honor agreement then turned me over to a collection agency
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ALBANY, NEW YORK -- I purchased an alarm system and service contract from ProAlert. One of the primary reasons I bought from them was that their standard policy included relocating the alarm system free of charge if I moved, and I expected to be moving soon. However, Integrated Alarm Services (AKA Integrated Alarm Security Group, IASI, IASG), bought out the service contract from ProALert before I moved.

When I moved and contacted Integrated Alarm to relocate the alarm system to my new house, they refused to move it unless I paid a $250 fee. I explained that the ProAlert sales agent clearly promised that the alarm system would be moved free of charge, but Integrated Alarm adamantly refused to move it as agreed because the original relocation policy was not explicitly stated in the particular written documentation that they received when they bought out the contract.

Since Integrated Alarm refused to honor the original agreement, I requested that my service be terminated immediately. Against my direct order, Integrated Alarm continued to post monthly service charges on my credit card, so I subsequently disputed them and had the unauthorized charges removed.

In all of my correspondence with Integrated Alarm representatives, I repeatedly offered to fulfill my obligations of the agreement if they would simply honor theirs, but Integrated Alarm continued to demand that I was the only one that had hold up my end of the agreement.

Eventually Integrated Alarm turned the account over to a collection agency (Anderson, Crenshaw & Associates). They claimed that I defaulted on $515.74 for the remaining term of the service contract, despite the fact that Integrated Alarm was the party that actually violated the initial agreement.

Even though I have a written statement from the original ProAlert sales person stating that it definitely was their company's policy to relocate the alarm system for free, Integrated Alarm insisted that they did not have to move the system as agreed and they amazingly pursued the account through a collection agency.

Buyer beware -- if your alarm service contract has been bought out by an unscrupulous company, please be prepared that they will probably not honor any agreements that are not explicitly stated in the 1-page condensed sales contract.
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adzidek on 01/24/2007:
WOW - that's brutal. But you know what? If you had the original documentation that stated the policy of a free move service, you should have gone to small claims. It's usually only a $50 court fee, and the wait time is reasonable. It would've been a slam-dunk case. Unfortunately, you stopped paying instead, and now you have bad credit for life. I sincerely hope everything works out for the best.
stevef on 01/24/2007:
Thanks for your feedback, adzidek. Unfortunately, the original written documentation did not specify the free move policy -- that was a verbal promise by the sales agent regarding ProAlert's (the original company's) standard policy. Subsequently, I couldn't unilaterally prove that such a promise had been made when the conflict first arose. With a tremendous stroke of luck, I was actually able to eventually contact the original sales agent several months later, and he did send me a letter stating that he did in fact make such a representation because it was ProAlert's standard policy. Anyway, I have certainly learned the age-old lesson of getting something in writing if it is important.
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Collection Policy and Automatic Renewal Policy
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TUCSON, ARIZONA -- Do NOT ever get involved with Integrated Alarm. My alarm monitoring service was sold to them and I have spent a significant amount of time trying to get "unhooked" from them. They have refused to acknowledge in writing that I have cancelled the service. All I get is repeated threats that my account will be turned over to the collection agency.

I moved and needed to cancel service. I wrote and cancelled. No response, just kept charging the credit card. After several phone calls I figured out that there was a "clause" in the original contract that my "service agreement" renewed at the end of each year for an additional year. OK, so I got screwed by the fine print, no big deal. I requested in writing the final bill so I could close out the account. No response, just more form letters and threats. FYI, I was a good paying customer for 6 years, but I am going to end up paying an entire 7th year. I am trying to get some response from them that I have cancelled so they can't claim that I owe them for an additional year. By the way, I am paying for absolutely nothing. In the first 2 years, they completely recouped the cost of installing an alarm monitoring system.

I did some research. The only "subsidiary" of Integrated Alarm that is a member of BBB is in Florida and they have many complaints on that web site.

Sorry to have ever crossed their path.
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Anonymous on 03/27/2007:
Dispute the credit card charges. You have 60 days to do this. This should get someone's attention.
Skye on 03/27/2007:
Dispute the charges and cancel that credit card, so they cannot keep billing you.
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Alarm Monitoring Services
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NEW JERSEY -- Do not use INTEGRATED ALARM SERVICES for monitoring services. This company absolutely refuses to allow you to end your contract. Although my contract with Integrated Alarm Services Group ended....they are stilling seeking payment for another year. Their employees call your home demanding payment and stating things like they have ironclad contracts that cannot be broken. Very rude and very unprofessional. STAY AWAY. I am not the only customer that feels this way. I am planning a class action lawsuit against INTEGRATED ALARM SERVICES. My attorney feels we have a strong case against them.
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Hugh_Jorgen on 03/09/2007:
Many of those monitoring contracts are pretty one-sided, they will auto-renew for another year unless you proactively serve them notice of cancellation about 90 days before the end of the current term. And the courts have generally upheld these contracts, as the rules were spelled out when you signed it. Take no chances, no matter what else you are doing to remedy this go ahead and send them notice of cancellation now or it will renew again on your anniversary date.
JNetVH on 03/12/2007:
mimijoe - contact me
There seems to be a growing group of individuals with similar issues with IASG.

I just spoke with an Acct Rep. We no longer own that house and I asked her why would they demand payment for a service that they CANNOT provide. She told me (verbatim): "It's not about the service we provide."
WHAT?!?!?! I'm sure the owners and shareholders in the company would like to hear that one.

Contact me by clicking on my username and then clicking on the link to "contact by e-mail"
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