ALBANY, NEW YORK -- I purchased an alarm system and service contract from ProAlert. One of the primary reasons I bought from them was that their standard policy included relocating the alarm system free of charge if I moved, and I expected to be moving soon. However, Integrated Alarm Services (AKA Integrated Alarm Security Group, IASI, IASG), bought out the service contract from ProAlert before I moved.
When I moved and contacted Integrated Alarm to relocate the alarm system to my new house, they refused to move it unless I paid a $250 fee. I explained that the ProAlert sales agent clearly promised that the alarm system would be moved free of charge, but Integrated Alarm adamantly refused to move it as agreed because the original relocation policy was not explicitly stated in the particular written documentation that they received when they bought out the contract.
Since Integrated Alarm refused to honor the original agreement, I requested that my service be terminated immediately. Against my direct order, Integrated Alarm continued to post monthly service charges on my credit card, so I subsequently disputed them and had the unauthorized charges removed. In all of my correspondence with Integrated Alarm representatives, I repeatedly offered to fulfill my obligations of the agreement if they would simply honor theirs, but Integrated Alarm continued to demand that I was the only one that had hold up my end of the agreement.
Eventually Integrated Alarm turned the account over to a collection agency (Anderson, Crenshaw & Associates). They claimed that I defaulted on $515.74 for the remaining term of the service contract, despite the fact that Integrated Alarm was the party that actually violated the initial agreement. Even though I have a written statement from the original ProAlert sales person stating that it definitely was their company's policy to relocate the alarm system for free, Integrated Alarm insisted that they did not have to move the system as agreed and they amazingly pursued the account through a collection agency.
Buyer beware -- if your alarm service contract has been bought out by an unscrupulous company, please be prepared that they will probably not honor any agreements that are not explicitly stated in the 1-page condensed sales contract.
TUCSON, ARIZONA -- Do NOT ever get involved with Integrated Alarm. My alarm monitoring service was sold to them and I have spent a significant amount of time trying to get "unhooked" from them. They have refused to acknowledge in writing that I have cancelled the service. All I get is repeated threats that my account will be turned over to the collection agency.
Details: I moved and needed to cancel service. I wrote and cancelled. No response, just kept charging the credit card. After several phone calls I figured out that there was a "clause" in the original contract that my "service agreement" renewed at the end of each year for an additional year.
I requested in writing the final bill so I could close out the account. No response, just more form letters and threats. FYI, I was a good paying customer for 6 years, but I am going to end up paying an entire 7th year. I am trying to get some response from them that I have cancelled so they can't claim that I owe them for an additional year. By the way, I am paying for absolutely nothing. In the first 2 years, they completely recouped the cost of installing an alarm monitoring system. I did some research. The only "subsidiary" of Integrated Alarm that is a member of BBB is in Florida and they have many complaints on that website. Sorry to have ever crossed their path.
NEW JERSEY -- Do not use INTEGRATED ALARM SERVICES for monitoring services. This company absolutely refuses to allow you to end your contract. Although my contract with Integrated Alarm Services Group ended, they are stilling seeking payment for another year. Their employees call your home demanding payment and stating things like they have ironclad contracts that cannot be broken. Very rude and very unprofessional. STAY AWAY. I am not the only customer that feels this way. I am planning a class action lawsuit against INTEGRATED ALARM SERVICES. My attorney feels we have a strong case against them.