NEWTOWN, PENNSYLVANIA -- A totally plain envelope came in the mail addressed to me. There was no return address or company name. When I opened it the first line read, "IMPORTANT INTEREST RATE NOTIFICATION". It goes on to say my home loan has gone under review and they have identified new programs that are currently available.
The next line is underlined, "It is important that you contact us immediately after receiving this notice." It then gives mortgage information and a number to contact one of their loan representatives.
There is a BBB seal on the letter, though the company did not show up when I entered the name on the BBB site. There is also an official looking case number.
There is tiny print on the bottom about unsubscribing from further "pre-screened" (their quotation marks) offers of credit from this or other companies. It goes on say that it is not a government form. That leads me to believe the company knows it looks like a government form.
I called the number given and explained I felt the letter was deceptive and especially so for elderly folks who may not understand. I stated I may call the BBB. The response was, "Do what you have to do, ma'am."
I looked up the company online. It is a "consortium" of independents. I called and got a recording. I pressed "0" as instructed and got a recording by the same person. There was another contact number given and, for the life of me, it sounded like the same person with a bit of an accent. All one could reach was recordings.
I am doing what I have to do and writing about what I consider to be deceptive advertising from this company. Please be careful. This is not the only letter of this type.