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International Patient Facilitators

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Thieves - Beware!
Posted by Ggould on 06/08/2011
5810 SANTA MARIA AVENUE #205 SUITE 8-182, TEXAS -- I travelled to Mexico in June 2011 for a bariatric procedure to be performed by Dr. Verboonen. The trip was arranged by sheri of International Patient Facilitators. After arriving in Mexico I was taken to a surgery center where the surgery was to be performed. I was not given any information or a consent to sign. I was asked to pay in advance, which I did. I woke up shortly there after and was told that the Dr. Verboonen had chosen to to do my surgery as I had scar tissue. I was fine with him not doing the surgery if he was not skilled enough to do it, but I was then told that I would receive no refund. I also found the consents which I was supposed to sign in my room. They had my signature forged on them by Sheri the Patient Facillitator.

These people are unethical, dishonest, and just plain thieves. [She] had the nerve to post a picture of me in a hospital gown on her web site. I never gave her permission to do this. In the United States this is a violation of patient privacy and a doctor or hospital can lose their license for this.

     
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Posted by jktshff1 on 2011-06-08:
Why would you go to Mexico for a procedure? Just curious.
Posted by Anonymous on 2011-06-08:
I have heard of a lot of people traveling to other countries for different surgeries. Either because the cost is less even with travel, or the are able to find a doctor willing to do a certain surgery that docs in the US may not be willing to perform.
Posted by Anonymous on 2011-06-08:
OP, I hope you are at least able to get your money back. When you go to a doctor outside the US, you are taking a risk that they do not have to follow the same rules and guidelines as doctors in the US.
Posted by Anonymous on 2011-06-08:
Jkt, it's cheaper. All my sisters got their wisdom teeth out in Mexico. Saved my parents a lot of money.
Posted by Anonymous on 2011-06-08:
Traveling to another country for medical procedure is very risky in opinion.
Posted by Anonymous on 2011-06-08:
Just don't drink the water.
Posted by jktshff1 on 2011-06-08:
ok, I understand. I would think that somewhere in the contract with International Patient Facilitators, there is a clause that would give them decision making powers. That make sense?
Posted by azRider on 2011-06-08:
you travel to a foreign country to have something like this, you assume the risk involved. as you have learned many countries in the world do not have to follow the same guidelines the U.S. doctors do. in some countries you don't have to sign anything, just give them the money off you go. good luck if its a botched thing. you can'd sue in some of these countries for your money back. now you know why our medical cost so much, rules, laws, policy, etc.. you have to accept the risk. plain and simple.
Posted by stacibrambani on 2012-05-18:
I just added my complaint also ... I came home with the worst infection my dr has ever seen five different bacteria's it ended up being ecoli.. i had to have emergency surgery and my incision is wide open i have a wound vac attatched to me to clean out infection (I'm 9 weeks post op had surgery 3/21)... I still have to have another surgery to close me up this is a very long and painful process I lost so much blood during my surgery we are waiting for my blood to build up before I go in to be closed up... in sane I will never go to Mexico Ever...end result ecoli.. I think sheri should be more educated on after care!!!
Posted by allsaidanddone on 2012-05-30:
Hi Staci,

You would get ecoli from something other than a medical procedure. How you heal also depends on your general medical health. Complications can happen anywhere under any clinical conditions and they do.

Do a little research on ecoli and wound healing.
Posted by wouldnotchangeathing on 2012-08-28:
Sheri was my patient facilitator and Dr Verboonan my surgeon. I had an excellent experience
Posted by NO WAY on 2013-09-17:
Sheri was my patient facilitator and Dr Verboonan was my surgeon. I had a terrible experience. Several medical issues raised and complained
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Tummy Tuck Infection Worst Infection My Dr. Has Ever Seen
Posted by Stacibrambani on 05/18/2012
CANCUN MEXICO -- Hi I don't really know where to start here so much info... I found out on Thursday I had five bacteria's in abdomen had to have emergency surgery. This infection was the worst infection my dr. here has ever seen. I finally got to go home on Monday. I lost a lot of blood and can't drive or work right now my incision is wide open we have a wound vac hooked to me that I have to carry around all day until they feel my blood is built up enough for surgery/closing my insincion up we are trying to avoid a transfusion. I see a nurse three times a week and see my plastic surgeon Monday to see what our next step is..

Aftercare I think is what I think did me in... but I'm not pointing finger's at anyone.. I developed a sore on the bottom of my incision that would not heal I asked sheri about it I was worried she told me to put honey on it and keep it covered it looked really good .... this all started at three weeks post op I had my surgery on 3/21/2012.. I had asked sheri many times after sending pics if I should go see my regular dr. she said no your body just needs some more time. I asked her again about it week or so later sent in my pic she sent to dr. V to get his advice he said I was having minor complication and my body was reacting to inside sutures and needed antibiotics. I went to see my dr. she gave me antibiotics and took a culture this was Friday before my surgery on Monday I had another appt.. still wasn't getting better she put me on two antibiotics the culture came back with five bacteria's. she refferred me to a surgeon we thought maybe I needed to be drained again for Dr. V left our drains in for only 8 days. the Surgeion couldn't get me in so she wanted me to be seen sooner suggested I go to ER. My husband was out of town til wed. so I went in on Thursday and had Emergency surgery now I'm left open. Before I went to ER though I had emailed sheri to get DR. V advice she said she was meeting with him in a bit and would get back to me... never heard from her all day.. I emailed her Thursday AM the day that I was going in and asked if she had heard from him for I was going into the ER and wanted his opinion she didn't get back to me claiming she was in meeting's all day till around 5:00 PM still no answer about talking to the DR....

While we were their:
The condo was Ok... I've stayed in better places but it was fine... no microwave... we had to climb three flights of stairs right after surgery which was the most painful thing you could do.... Erick her husband was the one who usually took us to the appointments we didn't really see much of sheri. Everytime we called sheri to get us something after surgery she would either forget half of what we asked for or get us something we didn't even ask for. I feel like they should of had a folder that had places you could call to deliver food. Thank goodness for our roomates who went to the store for us.

The Hospital:
I liked the Dr. he was quiet but nice and spoke English. The hospital was ok it wasn't clean like we see here.. but they were adding on which I thought was a good sign. but the two days we were their they pounded and pounded above our heads I was going crazy I finally called Erik to tell him we needed out of their because I was going Crazy. Most of the nurses spoke Spanish but we had a few cards we could use.. One nurse who was pregnant was very rude slammind doors and such. I think if they were doing construction we should of been told about it. We didn't sign any paperwork. The beds were very uncomfortable. Not that we had appetites anyway but they never offered us any food. and the pain med's are much better in the U.S. I'm not sure what they even used but they would only give them to us every six hours. which we were in excrusiating pain. I know the surgery I just had here I was given morphin every hour and and norco.

Even on last day we didn't see sheri she didn't come out to say by or anything. I had asked sheri many times about going to my regular doctor and she said I didn't need too... I think sheri needs to be better educated on the aftercare and non of this would have happened to me.

As of now I will never go back to Mexico not even for Vacation....I'm going to end up paying another 10,000 to repair this that is not the 7900. for the package I paid for in Mexico excluding my airfare and food.

End Result: Ecoli

Hope this helps,
Staci Brambani
Update:
Dr. Velasco did my surgery e coli is prominent in Mexico...my abdomen wall was contaminated with e coli so much more of my stomach was cut out....e coli is spread through stool or feces through humans or animals someone didnt wash their hands before my surgery did my surgery (they were the only ones in my abdomen wall) this is why nine weeks post opt I had a spot on my incision from taking tape off that would not heal the infection had contaminated my abdomen wall...I was in severe pain in hospital during recovery and while home and I have a high tolerance for pain I'm sure others have had good experiences but this does happen never in a million years did I think I would go to Cancun and come back with this nasty infection...I had read how others weren't in pain and where back at work... I have a desk job and didn't have the stamina to go back to work....i thought this was all part of recovery maybe it was just taking me longer than others....this could of killed me if not taken care of....I think the sore was a blessing in disguise or else I never would of had it checked out....I go in for my third surgery Tuesday to close me up another 6-8 weeks of recovery and depending if we have enough skin to close me all the way up....I will have another surgery for skin graph...and for the photos on their website Sheri was asked not to post pics and still did...I'm here to let others know this does happen and it's not worth the money to go to other countries for surgery...after my surgery I will be posting photos of everything so don't go to Mexico for surgery!!!
     
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Posted by Annie on 2012-05-19:
This is the third complaint I've read recently about bad medical or dental care in Cancun Mexico. Why do people go to Mexico for such things? If it's to save money, in each review I've read, the opposite happens and it ends up costing the person way more to fix the mistakes or bad care they received there. I'll stay in the U.S. for my medical care thank you.
Posted by trmn8r on 2012-05-19:
This sounds like one nasty getaway.
Posted by spiderman2 on 2012-05-19:
Wow -- that is frightening. I'm guessing going out of the country for surgery is not a good plan. I wish you well and hope you make a full recovery.
Posted by trmn8r on 2012-05-19:
This company has a facebook page, with a bunch of its patients smiling with hospital representatives in pre and post op pictures.

Um, no thank you. I go in for treatment, not a photo op (pun intended).
http://www.facebook.com/pages/International-Patient-Facilitators/163764743081
Posted by Cwazychicken on 2012-05-19:
I have heard a lot of horror stories about plastic surgery in mexico. Yikes, i am sorry that happened to you :(. If it seems too good to be true (of a deal), then it probably is. I would never trust someone to open me up and perform that surgery anywhere else other than my area with a doctor i know.
Posted by MRM on 2012-05-19:
Thats cwazy! Im surprised you made it out of Mexico alive, considering the horror stories of cartels shooting everybody up.
Posted by HappyMama100 on 2012-05-19:
Why would you get a tummy tuck in Mexico?? That is just asking for trouble!
Posted by Laurella on 2012-05-19:
And Americans wonder why Mexicans come to this country and have babies.
Posted by nwgirl on 2012-07-29:
I just had the same experience. You can criticize our reasons for doing it all touch want, but really the word just needs to be spread that its not safe. They don't give accurate post op advice and when you do end up hospitalized they discontinue communication. Its really unfortunate. I had the exact same experience from hospital construction to thwarting honey
Posted by nwgirl on 2012-07-29:
Sorry for the typos and want quite finished. I had the exact EXACT same experience. I had been sending pictures and kept being told to keep using the honey...i came home from cancun with necrosis and was told it would heal with the honey. I finally stopped listening to them and went to the Dr. They had me in surgery within hours to remove the huge infection, half of my tuck sutures an if it had gone even an inch higher id have lost my bellybutton and they would have removed my implants. Had i been advised to follow up with a Dr when i got how...the necrosis could have been addressed a month ago and i could not be paying thousand of dollars in repairs. Very disappointed. Mostly disappointed that since i told them what was going on i never hard from them again. Not even to check on me. I suppose they got paid ao what do they care now, right?
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