Interval International

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1.5 out of 5, based on 10 ratings and
19 reviews & complaints.

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Terrible Customer Service - People Are Like Robots
Posted by on
Rating: 2/51
I had a vacation ready to go a couple years ago but had to cancel my lock off side because my parties could not come. So they gave me a cancellation week with restrictions. I had to only reserve within the 30 day window. When came time there was only 5, hear me people 5 places in the entire Orlando area to get availability with all those properties! I had a 2 bedroom banked, only thing available were efficiencies and 1 bedroom when I had 4 guests two of which are grown boys.

So then I called interval and when they looked and they offered me property that was not even on the list on line, some condo, community that rents out properties. REALLY? Then my question is, do they have some secret stash of properties? They did not try and accommodate me at all and I am a Gold Member(meaning nothing). Then I had to pay another exchange fee, yes that's right, a second fee of $149.00 when I paid it last year in order to exchange it in the first place. So I paid my maintenance fees, an exchange fee, a second exchange fee and had to accept a 1 bedroom when I had banked a two. Does anyone see something wrong with that?

So being that I was being terribly inconvenienced and they had such a limited inventory, I felt they should help me out some way. So I asked to be patched to customer service. Upon talking to customer service, they were like all choppy and robot like when they responded to me like they were being scripted. They don't think outside the box at all and have not real customer focus. I asked for a waiver of the second fee since they could not accommodate our needs, me being down graded verses upgraded. He told me that no he would not waive the fee and had all supervisor privileges and its because I banked the week at the last minute. So I am being punished now by the company that I pay for service with?

Again, does anyone see a problem with this but me? So when I asked him could I speak to a manager. He told me that he was acting in the same way a manager is and is basically doing me a favor by Interval providing me a cancellation week at all. He then said that I did not have to take it if I didn't want it when it was clear that I needed a week. They were rude and over repeated attempts would not let me talk to a manager, kept saying they were in a meeting and left message for them to call me and never did. Interval is all about money and taking yours but the service had declined to what I classify today as Terrible!!!!

Despicable, I hope others respond because I am going to corporate and have my lawyer write them and at least they can give me an apology for poor service. If they had no other properties that is understandable if it is out of their hands, they can only work with what they have (I doubt this too in some way though), but what they could control they didn't/wouldn't and basically said to me was "oh well, soo sad, too bad" when I pay my fee every year, on time, etc etc. Just no way to treat a customer, I am going to Shout this out till someone at II hears me!
     
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unhappy999 on 05/30/2012:
Sounds like people should avoid time shares. It seems they are never worth the price and fees you have to pay and it is difficult to get what you want when you want it.
Kelsie on 09/13/2013:
I booked an exchange for 3 adults to take a trip to an all inclusive resort in Cancun. Upon calling the resort to pay the all inclusive fees, they told me the room could only sleep 2 people and that 3 people were not allowed. I called Interval back and after trying to convince me that I booked a room for 2 adults and 1 child (not true, have PROOF that I booked for 3 adults) they finally tried to tell me that the resort reserved the right to change the room accommodations at any point. I asked them to tell me where to find this stipulation in the terms and conditions and they told me it wasn't there. So I have to follow rules that I've never agreed to? When I book a room for 3 people, I run the risk of having that diminished to 2? I demanded that Interval find a new room for me at no cost. It took me hours of calling and asking to talk to a supervisor or manager before I was finally able to get in on the phone with one. They also lied to me several times about a supervisor being in a meeting or not being there at all. The supervisor was extremely rude, kept interrupting, and like you said, robotic. She refused to solve the problem, insisting that it was MY responsibility to book a new room and pay for it. I am appalled with Interval's customer relations. Interval managed to literally ruin my vacation since we are supposed to leave tomorrow. We are not getting the accommodations promised through our booking and we are taking them to court for the full cost of our spoiled vacation.
A Davis on 09/13/2014:
I called an attorney and they told us that Interval has the worst reviews and customer service. He urged us to get out of our contract. As our contract had been paid on a Visa we contacted Visa and with in 3 months all our money had been reimbursed and Interval did not even reply to Visa. Get out while you can! They'll suck you dry and you'll end up with crap!
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Dwindling Exchange Options/Poor Quality Accommodation
Posted by on
Rating: 2/51
PENTICTON B.C. -- We have been timeshare owners for 10+ years. We exchange through Interval International.

When we first started exchanging, the accommodations were quite good and easy to book. We now find that places are substandard and the desirable locations are extremely difficult to get....( Spain in January anyone?)

Our last exchange had a cat and cat bowls behind the lobby desk!!! This is the " 5 star accommodation" we bought??? At a Vegas spot I overheard the front desk clerk tell a walk-in customer that he could book this location for 45.00 dollars/night!!!! We are ready to throw in the towel. Is anyone as frustrated as we are? It angers us that we will just have to walk away from the money we spent to buy this.
     
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K. Moon on 01/19/2014:
We also feel the same way, I just don't know if we could even give it away! We have owned since 2001 and have had some great vacations, but some of the places we have stayed are in desperate need of updating, however the pictures in the book and online make them look fabulous!
JC on 01/25/2014:
Interval used to be a four star from my past experience. It appears they have a new strategy that is not favorable to exchanging your time share. I'm trying to exchange a one bedroom Westin property as Starwood exchange program is through Interval. They have limited destination availabilities mostly to off season locations. To top that, most availabilities are hotel accommodation for two people. Doesn't that defeat the main purpose you bought into a timeshare? Basically, my annual maintenance fee is much higher that what I would pay if I just booked Interval's availabilities through a travel website such as Travelocity. On another note if you go into Interval's Getaway selection you will find great destinations and much more options, but Getaways are not for exchanges
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Interval International has serious problems that will cost you tons of money!
Posted by on
MIAMI, FLORIDA -- Interval International is one of the least helpful and most dishonest companies around - BEWARE!! They will lie to you and their website will be their excuse for losing weeks / exchanges, etc. Escalating to management is not at all helpful - they all parrot the same script and couldn't care less about any issue that is not specifically mentioned in the script. I renewed my membership at an increased cost between the renewal they LOST one of my weeks. Calls / emails resulted in NOTHING until the week passed. Then I got a response by email and a call from a senior customer service and then a manager ... all with EXACTLY the same response. BEWARE!!!! My complaint is being escalated this time to the FL BBB ... this company and their dishonest practices must be stopped!
     
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Skye on 07/18/2011:
What exactly did they do that you are complaining about?
aquabow on 05/30/2012:
I wish people would stop defending wrong is wrong. People don't complain for no reason. Well some do, but this is merited whatever it is, I know. I believe you if it helps :)
Captainmombo on 08/10/2013:
We traded for a "5 star"accommodation in Daytona Beach. It was at best a 2 star. These resorts need to be re-rated and some of the poor ones dumped by II.
Anne Magner on 01/31/2014:
I had been a member of RCI for years. When I saw one of my timeshares was being sponsored by Interval as well, I joined, believing the accommodations were higher quality and trading might be easier. Boy was I wrong. They guaranteed a trade into the resort of my choice at the time I wanted it. Nothing was ever available. They told me to upgrade my membership to get better priority. Still could not trade for the times I needed. Customer service and supervisors are worthless, paroting the same story. At least with RCI I can still get some trades. Worst part is I deposited 2 weeks which I cannot get back and may ultimately lose unless I renew and manage to get a trade!
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Do Not Do Business With Interval International Time Share Company!
Posted by on
My friend & I recently booked a trip through his time-share, Interval
International, to go to the Costa Maya Reef Resort in Belize, Central
America scheduled for 8/18-8/25/07. We booked this trip over the phone
& gave the company representative our credit card information for charging the trip. The night before we were scheduled to leave, we attempted to contact the resort to ensure they were still accepting guests. We had some concerns due to
hurricane dean. No one answered the phone. So we spent the next few hours tracking the storm online & at that point it didn't appear that it would affect Belize at all. So on Saturday morning, we boarded a US Airways flight bound for Belize. We arrived at Belize Int'l Airport at approx. 10am. We then boarded a Tropic Air plane for another 15-minute flight to San Pedro.

Once we arrived at Fido's dock in San Pedro to board a ferry to take us to the resort, we were told by the ferrymaster that Costa Maya Reef resort was closed in anticipation of the hurricane. He gave us the resort owner's name & cell phone number.

I spoke to the owner personally & he informed me that he had contacted Interval International 2 days prior (which would have been Thursday) to let them know they would be closing that Friday because of the hurricane. Interval had our phone number and e-mail address and no one EVER attempted to contact us.

We then had to make other last minute arrangements to stay at another resort on the mainland, which ended up costing us thousands more than we had expected to spend. Because Interval International did not inform us of the situation, both of our lives were put at risk & we are out thousands of dollars because we
had to make other arrangements.

When we returned home, we contacted Interval International numerous times in an attempt to get our money back. Each time, we were told they would not refund a dime. The last representative I spoke with, "Enrique", did admit that the resort contacted them to let them know of the closing in advance, but that it was OUR responsibility to contact THEM to get information in the event of a natural disaster. My impression of this company, and their specific handling (or lack
thereof) of my situation left much to be desired. I find their practices & actions to be unprofessional, irresponsible, criminal & incompetent.

BEWARE!!




     
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Anonymous on 09/05/2007:
Well Interval never had to pay the resort since it was closed so they have 100% of the money right? Start making big stinks at the top, the CSR's read from scripts and will do zero to help you get your money back.
Pomona Guy on 09/06/2007:
There is a huge hurricane heading towards Central America and you go there on a vacation? Maybe next time there is a flooded river, I'll go hike up it. Have some common sense, dude!
zoe1620 on 09/06/2007:
Ponoma Guy- First off, I'm not a dude. I'm a female. Second, we arrived in Belize 3 days before the storm hit. Before we left all weather forecasts were prediciting the hurricane to head due north from Jamaica & not even touch Belize. We took our chances.
So this means that the time share company has the right to keep our money, for services not provided??
Slimjim on 09/06/2007:
II has absolutely no right to that money. If the resort is closed, then they need to reimburse II, who in turn refunds you. A resorts decision to close is prudent when faced with risk to their guests. It also comes at their financial loss. You should check carefully the terms of service you agreed to and see if you have any legal recourse. You may also have a chance to dispute the payment if you paid via credit card.
Anonymous on 09/06/2007:
zoe1620 - I'd file a complaint with your state's AG. Despite what slim googled up I would think if II is so staunch in not refunding your money then they are probably hiding behind a clause somewhere that you knowingly or unknowingly agreed to which IMHO is total horse sh*t. Also, slim's google has a good point -'dispute the payment if you paid via credit card'.

zoe, I wish all the best and keep the pressure on these punks. I voted your contribution 'Very Helpful'.
Anonymous on 09/06/2007:
zoe1620, I would say go with Slims advice because I can say for sure he didn't "google" up any of what he said and also he is a member in good standing. A family man that takes time out of his busy schedule to spend with his kid and has no reason to say what he said other than to help people.

By contrast you will notice Stew is always telling people he voted them "very Helpful" in order to get you to put him on you trust list and also that may be you will vote his ridicules comment helpful. It should also be noted that he advocates the over use (abuse) of zanx and alcohol.

Good review by the way….
DebtorBasher on 09/06/2007:
Excuse me Liddy, but you have something brown on your nose.
Anonymous on 09/06/2007:
Maybe or maybe it's the truth?
Either way I would rather have brown on my nose then shyt of brains.
Anonymous on 09/06/2007:
Lidman -- I researched II. I read their terms and conditions. My statement is correct and accurate. You on the other hand pulling things out of your rear again without knowledge, without foresight, without reasoning and without the slightest idea of what you're talking about. (B)asher pegged you right. You're like a beaten broken down old mutt so desperate for attention you'll hump the first leg that doesn't kick you in the rear. (SN)
Slimjim on 09/06/2007:
Why don't you show us that "google" of research then stew? I'm sure you have time to go find it again since clearly nothing outside of this site is going on in your life.
Anonymous on 09/06/2007:
Gee Stew, at least I only have one nic and I don't beg for votes and I am not the one who drinks like a fish and is always on drugs like you. I don’t post lie and say it is someone else, “E11” and I don’t follow anyone around like you and PiratewillPuffer for a quarter.

When I say something nice about people its because I mean it and most of all I’m not a FAT BOY!

If people don’t like me because I say what I mean, so be it. You on the other hand play silly little games and when confronted cry like a little baby. If people find you anything more than amusing then you fooled them, but not me. You should get off here for a while and go to the gym so Sue doesn’t have to be embarrassed walking around with your fat self.
Anonymous on 09/06/2007:
Lidman, Even though you're a cranky old slug pucker you're still on the Nation's do not harm list because basically you're harmless and I find you mildly amusing in small doses, very small doses.
Anonymous on 09/06/2007:
I'm not sure, but I think his spelling is improving a bit.
zoe1620 on 09/06/2007:
I want to thank you all for reading my review & offering advice. Much appreciated!!!
goldenlab on 02/20/2008:
I am sorry for your bad experience! I believe RCI is connected to SummerBay who may be afffiliated with II. Also, the "hurricane season" in the Caribbean are times to avoid at all costs as winds/seas can be life-threatening.
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Lack of Available Places to Stay
Posted on
Rating: 3/51
In the past several years we have noticed a steep decline in the availability of exchanges with Interval International. We are lucky since we can change from II to RCI and are looking to do just that. It is too bad, because we have been with II since 1993 and used to be able to get exchanges easily. Not anymore. Have tried to get Hawaii - no can do. Just looked at Massachusetts, one of our favorite destinations (stayed in the Berkshires two years ago and have stayed at Cape Cod a couple of times before that), and there is not one resort available to book from mid-May to mid-June. Granted that we are a little late in looking/booking so I didn't expect too much. But the choices that do remain seem to be places that are not very interesting or not the place to go to in the summer (like Phoenix). So I think we will be saying good-bye to II and hello to RCI! Kind of sad since I just set up my membership for another 5 years. But it's worth it to get with a program that has a lot more availability (let's hope so, anyway).
     
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The Most Humiliating Experience in My 53 Years of Living
Posted by on
Rating: 1/51
MIAMI, NEW JERSEY -- SAVE YOUR MONEY! Interval International is somehow affiliated with Paradise Village Resort. It was the worst resort we ever visited! It is definitely NOT a 4 or 5 star hotel as stated. Overall, I might give it a 1. First of all, the place is old and in need of a major make-over. Food was somewhat OK. Better food off premise. Water was a murky brown not the crystal clear blue we anticipated. Room service was horrible. We received the wrong item and it took 45 min. to receive the correct order. Then I had to fight for them to issue a credit for the wrong item. The people who manage the outside activities are a separate entity. Staff was unfriendly unless you helped them earn a commission or purchased a time share. Our room smelled like urine for all of the 7 days. We opened windows, sprayed and alerted staff but no relief. There seems to be a tier system. Everyone involved in this scheme receives a commission. It's all about money. They can care less about making your visit enjoyable.

A person calls you at you house right before you leave for vacation. She tells you to avoid anyone at the airport who tries to sell you something. She says they’re sketchy and you don't want to get involved in what they have to offer. The first day you arrive, people will be in the lobby to hunt you down. Once they get you attention, they feed you drinks and give you free and half price tickets for day excursions in hopes you will attend the 90 min. breakfast presentation.

The 90 min. breakfast presentation turned into an 8 hour interrogation!! It is then that you find out INTERVAL INTERNATIONAL is affiliated with Paradise Village Resort. I.I have all the hotels, not Paradise, and you have to pay them yearly too! They break you down until you sign. You are at the mercy of very persistent salespeople who know their craft well. If one doesn’t get you to sign another one comes over. If you still won’t sign the ‘closer’ stops by the table. Now you have 3 people trying to con you into signing the contract.

During this time, they lie, cheat and steal by offering free weeks, trips, memberships, etc. There is so much fraud, deception and misrepresentation going on in the presentation room. It makes me sick to think a human being can be so devious toward another human being just for the sake of taking your money.
     
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Interval International Not Worth the Expense and Rude as Well
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- We have a timeshare in Cabo San Lucas. We have been using Interval to trade in the weeks to go places that don't require 3 planes to get there. In the past 5 years we have seen a definite downward slide in service and availability. We booked a vacation through Interval for Feb. 2014. We then found out a few days later there were no flights to be had. "Kirk" from Interval told us he still had the request on his desk and not to worry it would not be put through. Turns out it was put through and we were charged over $1000.00 for a trip we did not take. The people at Interval were at best unhelpful and at worst, downright rude. They seem to take please in telling us that there was nothing they could do. We are now donating our timeshare to charity because we will never again use this company. Save your money and don't believe everything you hear!
     
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Check In - RIP OFF
Posted by on
Rating: 1/51
FLORIDA -- Wife and I had to exchange Marriott Vacation Club Week through Interval. My in-laws left with our kids the night before our stay to break up the drive and stayed at a hotel half way. My wife and I left for vacation the following day. Since the in laws and kids were arriving before us we wanted to let the front desk of another Marriott resort we were staying at know they would be checking in ahead of us.

They said we had to work through Interval and pay a $49 fee to change check in to in-laws name. We tried talking to supervisors at both Interval and Marriott and both claimed it was "policy". This is a total RIP OFF. It is crazy that we had to pay this fee to have our kids be able to check in 4 hours before we arrived.

I would never recommend Interval and remain very disappointed with Marriott.
     
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Weedwhacked on 08/13/2013:
We use my mom's Orlando timeshare almost every year and yes we do have to get a "guest letter" from RCI and pay $49. That's the way it goes. If those policies apply to everyone else, they should apply to you as well regardless of whether you "feel" you shouldn't have to pay it.
Crazjrt on 08/13/2013:
Curious - does your mom stay with you when you use you mom's timeshare?
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Worst place ever a dump
Posted by on
Made a reservation through Interval International. In Kissimmie Fl. It was the worst dump of a place we had ever stay in. The rooms were nasty. I had taken a papper towel and rubbed it on the kitchen floor. The towel turned black. The same thing with the bathroom floor. The bathroom were filthy. The carpit was not vacuumed bugs in corners. They seemed they have been there for a week or so. Looked like everything was wiped down with a wet filthy rag. Called the manerger showed her. They cleaned it the next day. Did not even give us a temperary room until it was clean. It smelled moldy and we are alergic to mold. The people up stairs were very noisey yelling banging until 3am every night. Called security. They did nothing. Kept calling security and the manager and still they did nothing. This keeped going on each night. The children could not sleep. Worst vacation ever.
     
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Slimjim on 09/02/2011:
II is just an exchange service for timeshare owners and can't be faulted for anything to do with an experience at any given resort. Your complaint should be solely directed at the hotel. I would have been interested in what place you were at as we once stayed at a place in Kissiimmie, which were owned units being weekly rented, that had similar noise issues for us. I wonder if it was the same place.
Krista Mitchell on 03/14/2012:
Interval International has a website with a world map on it. You can click on it in the area you'd like to visit and the resorts for that area will come up. Each resort selected has the tyope of resort it is and what rating it is, plus customer scores and info about the resort and area including the current weather conditions. If people actually book with ii and don't do their homework and check out the resort they're going to then that is their own fault. If you choose to book in a lower rated resort then that is on you. ii does not personally scour each resort, it relies on customer complaints and yearly reviews so if people don't tell ii then they can't be responsible for poor vacation experiences.
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Interval international and the string-along game
Posted by on
We feel the need to warn others of the unscrupulous exchange practices ot II. We have been members of II for 10+ years and Have 2 Marriott weeks, plus one other banked for exchange.
I wanted a tropical vacay this Winter, so paid an extra $139.00 (over the $180.00 yearly dues) in July to have a "pending exchange" request. All I have received are annoying evening phone calls from interval staff trying to solicit 3 years of advanced interval dues a year before they are due. No offer of an exchange and I have requested 20+ locales over 5 wks. I have attempted to exchange about 10 times over 10 years and only found marginal success 3 times. Usually offered shabby facilities off-season or forced into accepting a "Getaway" vacation for $500.00-$1,500.00 per week when down to the wire. Buyer beware!
     
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Slimjim on 09/28/2010:
My parents had a time share once and we used these guys for a couple years. Everything you say sounds about right, just a little more pricey now. They did always try and get him to renew the membership ridiculously early.
LizzieT on 09/28/2010:
My parents have interval as well and it's pretty pointless. We try to book trips months in advance and it's either unavailable or only 1 bedrooms are available. They are owners of the Westgate-Planet Hollywood in Vegas for 2 years and STILL unable to get a room there! And they have the nerve to ask my father if he would like to renew his membership for 2 years in the sum of $800! Pointless and very frustrating!
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