I had a vacation ready to go a couple years ago but had to cancel my lock off side because my parties could not come. So they gave me a cancellation week with restrictions. I had to only reserve within the 30 day window. When came time there was only 5, hear me people 5 places in the entire Orlando area to get availability with all those properties! I had a 2 bedroom banked, only thing available were efficiencies and 1 bedroom when I had 4 guests two of which are grown boys.
So then I called interval and when they looked and they offered me property that was not even on the list on line, some condo, community that rents out properties. REALLY? Then my question is, do they have some secret stash of properties? They did not try and accommodate me at all and I am a Gold Member(meaning nothing). Then I had to pay another exchange fee, yes that's right, a second fee of $149.00 when I paid it last year in order to exchange it in the first place. So I paid my maintenance fees, an exchange fee, a second exchange fee and had to accept a 1 bedroom when I had banked a two. Does anyone see something wrong with that?
So being that I was being terribly inconvenienced and they had such a limited inventory, I felt they should help me out some way. So I asked to be patched to customer service. Upon talking to customer service, they were like all choppy and robot like when they responded to me like they were being scripted. They don't think outside the box at all and have not real customer focus. I asked for a waiver of the second fee since they could not accommodate our needs, me being down graded verses upgraded. He told me that no he would not waive the fee and had all supervisor privileges and its because I banked the week at the last minute. So I am being punished now by the company that I pay for service with?
Again, does anyone see a problem with this but me? So when I asked him could I speak to a manager. He told me that he was acting in the same way a manager is and is basically doing me a favor by Interval providing me a cancellation week at all. He then said that I did not have to take it if I didn't want it when it was clear that I needed a week. They were rude and over repeated attempts would not let me talk to a manager, kept saying they were in a meeting and left message for them to call me and never did. Interval is all about money and taking yours but the service had declined to what I classify today as Terrible!!!!
Despicable, I hope others respond because I am going to corporate and have my lawyer write them and at least they can give me an apology for poor service. If they had no other properties that is understandable if it is out of their hands, they can only work with what they have (I doubt this too in some way though), but what they could control they didn't/wouldn't and basically said to me was "oh well, soo sad, too bad" when I pay my fee every year, on time, etc etc. Just no way to treat a customer, I am going to Shout this out till someone at II hears me!
PENTICTON B.C. -- We have been timeshare owners for 10+ years. We exchange through Interval International.
When we first started exchanging, the accommodations were quite good and easy to book. We now find that places are substandard and the desirable locations are extremely difficult to get....( Spain in January anyone?)
Our last exchange had a cat and cat bowls behind the lobby desk!!! This is the " 5 star accommodation" we bought??? At a Vegas spot I overheard the front desk clerk tell a walk-in customer that he could book this location for 45.00 dollars/night!!!! We are ready to throw in the towel. Is anyone as frustrated as we are? It angers us that we will just have to walk away from the money we spent to buy this.
MIAMI, NEW JERSEY -- SAVE YOUR MONEY! Interval International is somehow affiliated with Paradise Village Resort. It was the worst resort we ever visited! It is definitely NOT a 4 or 5 star hotel as stated. Overall, I might give it a 1. First of all, the place is old and in need of a major make-over. Food was somewhat OK. Better food off premise. Water was a murky brown not the crystal clear blue we anticipated. Room service was horrible. We received the wrong item and it took 45 min. to receive the correct order. Then I had to fight for them to issue a credit for the wrong item. The people who manage the outside activities are a separate entity. Staff was unfriendly unless you helped them earn a commission or purchased a time share. Our room smelled like urine for all of the 7 days. We opened windows, sprayed and alerted staff but no relief. There seems to be a tier system. Everyone involved in this scheme receives a commission. It's all about money. They can care less about making your visit enjoyable.
A person calls you at you house right before you leave for vacation. She tells you to avoid anyone at the airport who tries to sell you something. She says they're sketchy and you don't want to get involved in what they have to offer. The first day you arrive, people will be in the lobby to hunt you down. Once they get you attention, they feed you drinks and give you free and half price tickets for day excursions in hopes you will attend the 90 min. breakfast presentation.
The 90 min. breakfast presentation turned into an 8 hour interrogation!! It is then that you find out INTERVAL INTERNATIONAL is affiliated with Paradise Village Resort. I.I have all the hotels, not Paradise, and you have to pay them yearly too! They break you down until you sign. You are at the mercy of very persistent salespeople who know their craft well. If one doesn't get you to sign another one comes over. If you still won't sign the 'closer' stops by the table. Now you have 3 people trying to con you into signing the contract.
During this time, they lie, cheat and steal by offering free weeks, trips, memberships, etc. There is so much fraud, deception and misrepresentation going on in the presentation room. It makes me sick to think a human being can be so devious toward another human being just for the sake of taking your money.
SAN DIEGO, CALIFORNIA -- We have a timeshare in Cabo San Lucas. We have been using Interval to trade in the weeks to go places that don't require 3 planes to get there. In the past 5 years we have seen a definite downward slide in service and availability. We booked a vacation through Interval for Feb. 2014. We then found out a few days later there were no flights to be had. "Kirk" from Interval told us he still had the request on his desk and not to worry it would not be put through. Turns out it was put through and we were charged over $1000.00 for a trip we did not take. The people at Interval were at best unhelpful and at worst, downright rude. They seem to take please in telling us that there was nothing they could do. We are now donating our timeshare to charity because we will never again use this company. Save your money and don't believe everything you hear!
My friend & I recently booked a trip through his time-share, Interval
International, to go to the Costa Maya Reef Resort in Belize, Central
America scheduled for 8/18-8/25/07. We booked this trip over the phone
& gave the company representative our credit card information for charging the trip. The night before we were scheduled to leave, we attempted to contact the resort to ensure they were still accepting guests. We had some concerns due to
hurricane dean. No one answered the phone. So we spent the next few hours tracking the storm online & at that point it didn't appear that it would affect Belize at all. So on Saturday morning, we boarded a US Airways flight bound for Belize. We arrived at Belize Int'l Airport at approx. 10am. We then boarded a Tropic Air plane for another 15-minute flight to San Pedro.
Once we arrived at Fido's dock in San Pedro to board a ferry to take us to the resort, we were told by the ferrymaster that Costa Maya Reef resort was closed in anticipation of the hurricane. He gave us the resort owner's name & cell phone number.
I spoke to the owner personally & he informed me that he had contacted Interval International 2 days prior (which would have been Thursday) to let them know they would be closing that Friday because of the hurricane. Interval had our phone number and e-mail address and no one EVER attempted to contact us.
We then had to make other last minute arrangements to stay at another resort on the mainland, which ended up costing us thousands more than we had expected to spend. Because Interval International did not inform us of the situation, both of our lives were put at risk & we are out thousands of dollars because we
had to make other arrangements.
When we returned home, we contacted Interval International numerous times in an attempt to get our money back. Each time, we were told they would not refund a dime. The last representative I spoke with, "Enrique", did admit that the resort contacted them to let them know of the closing in advance, but that it was OUR responsibility to contact THEM to get information in the event of a natural disaster. My impression of this company, and their specific handling (or lack
thereof) of my situation left much to be desired. I find their practices & actions to be unprofessional, irresponsible, criminal & incompetent.
MIAMI, FLORIDA -- Interval International does not give you all the information you need when you book through their company. We stayed at the Royal Haciendas resort in Play del Carmen, QR on January 4-11, 2014. We were told that the hotel was all-inclusive. We paid over $1200.00 for our meals and learned that the cost did not include some items on the menu and drinks. We were charged a surcharge for meals that we wanted for both a meal and drinks. It was our understanding that all-inclusive included room, food, drinks, activities, etc. We quickly learned that this was not the case. My husband & I was disappointed with our accommodations. We do not plan to go to The Royal Hotels again.
In the past several years we have noticed a steep decline in the availability of exchanges with Interval International. We are lucky since we can change from II to RCI and are looking to do just that. It is too bad, because we have been with II since 1993 and used to be able to get exchanges easily. Not anymore. Have tried to get Hawaii - no can do. Just looked at Massachusetts, one of our favorite destinations (stayed in the Berkshires two years ago and have stayed at Cape Cod a couple of times before that), and there is not one resort available to book from mid-May to mid-June. Granted that we are a little late in looking/booking so I didn't expect too much. But the choices that do remain seem to be places that are not very interesting or not the place to go to in the summer (like Phoenix). So I think we will be saying good-bye to II and hello to RCI! Kind of sad since I just set up my membership for another 5 years. But it's worth it to get with a program that has a lot more availability (let's hope so, anyway).
FLORIDA -- Wife and I had to exchange Marriott Vacation Club Week through Interval. My in-laws left with our kids the night before our stay to break up the drive and stayed at a hotel half way. My wife and I left for vacation the following day. Since the in laws and kids were arriving before us we wanted to let the front desk of another Marriott resort we were staying at know they would be checking in ahead of us.
They said we had to work through Interval and pay a $49 fee to change check in to in-laws name. We tried talking to supervisors at both Interval and Marriott and both claimed it was "policy". This is a total RIP OFF. It is crazy that we had to pay this fee to have our kids be able to check in 4 hours before we arrived.
I would never recommend Interval and remain very disappointed with Marriott.
MIAMI, FLORIDA -- Interval International is one of the least helpful and most dishonest companies around - BEWARE!! They will lie to you and their website will be their excuse for losing weeks / exchanges, etc. Escalating to management is not at all helpful - they all parrot the same script and couldn't care less about any issue that is not specifically mentioned in the script. I renewed my membership at an increased cost between the renewal they LOST one of my weeks. Calls / emails resulted in NOTHING until the week passed. Then I got a response by email and a call from a senior customer service and then a manager ... all with EXACTLY the same response. BEWARE!!!! My complaint is being escalated this time to the FL BBB ... this company and their dishonest practices must be stopped!
MIAMI, FLORIDA -- I made my reservations in April for an exchange resort (Welk Resorts in san Diego). I hold a two bedroom unit for a week through Marriott. Interval talked me into getting into this downgraded one bedroom in Welk resorts and told me to check with the hotel periodically to see if the two bedroom units will be released. I was told by WElk that the requests can be made only through Interval. Interval kept telling me that there were no units at all for the week and I will have to forgo the studio portion of my units. I attended a preview of WElk and found out that Interval does this one bedroom exchange for two bedroom units in Marriott claiming that Welk is a premier resort. Much to my chagrin I was dumped into a small one bedroom unit the size of a studio for the premier two bedroom that I used to enjoy at Marriott. To add fuel to the fire I also found out that Interval has their HQ in Welk's premises and all along they played that they know nothing about the resort's availabilities and handle only the inventory. As an advise please do not check into Welk thinking this is better to be downgraded to a premier resort - the accommodation SUCKS! The rooms are very awkwardly set up and my kids had to sleep in a pull out couch that had a terrible mattress. The showers are substandard and I ended up taking my family to LA for two nights. This has been a horrible experience.