I have Interval International (II) for several years. On two separate occasions, I exchanged my weeks to Flagship in Atlantic City. Flagship has 2 categories (1) hotel rooms - these are outdated and dreary (2) owner rooms - updated, nice inviting rooms. Interval International does not explain to you that when you exchange there that you will get the hotel room, not the owner rooms. On April 11, 2018 I called to see if they still have the same policy at Flagship, and flagship informed me that they do not know that a person has exchanged until 1 week before the check in date, and that I can request a owner's room upon check in but there is no guarantee.
I then called II and was told that Flagship was correct. The customer service person from II told me, "what do you think the owners just exchange, no the companies just release rooms so they can fill them. They fill the hotel rooms... We do not have the authority to say which room they give you." I did say that I understood but the "hotel" rooms make the Motel 6 look like the Ritz Carlton... II should not allow those places to participate in the exchanges. II should be protecting their customers.
KINGS CREAK, VIRGINIA -- On our last visit we were required to visit the sales office. There a person named Mike in their sales office who told us that it was mandatory to switch to the point system. It was a 12,000.00 unnecessary update when we later spoke to the Interval International office in Kings Creak. So here we are out 12,000.00 for nothing. Watch out. They will scam you big time if you let them. Be very careful if you own a timeshare from this company. Seems this is the norm for them. Check their reviews and you will be surprised to see just how dishonest they are.
TENNESSEE -- We did a vacation exchange with II and booked a pretty nice place in Gatlinburg, Tn. Some months before the date of check in, I received a postcard telling me I had cancelled the booking and the fee would not be refunded. I discovered that the timeshare in Gatlinburg had burned to the ground. I called II to complain that I should not have to forfeit my booking fee and I should be allowed to rebook due to the fire. After a consultation, I was given the opportunity to rebook without an additional fee. Apparently, this fire affected many bookings. This was good customer services but I fought for it.
I didn't have a very good orientation for how to use II exchange but the best lesson I have learned is to pay attention to the emblem next to the resort. If there is no emblem, stay away from it. It's likely dated, ratty, the Bates motel or all of the above. The blue emblems are the best locations. Gold is pretty good and the silver might be clean enough but very dated. I'm getting use to the new hotel exchange that has to be done all online with. You designate how many points you want to use and maybe you don't need that many. We recently booked a hotel in Charlottesville, Va.
They try to rush you through the booking and there is a booking fee with maybe or maybe not, varied co-pays, but I just let the 18 min run out until I can do my own research then go back and book what looks good. It's safe to just stay at your home resort but I'm getting a little better at stepping out.
FLORIDA -- First you pay for membership. They provide promotional codes that don't work and worst of all try calling to speak with customer service that you pay for. Expect super long wait times. I am very disappointed in their customer service and feel like it continues to go downhill and yet they raise exchange rates. They need new management!
MIAMI, FLORIDA, NEW YORK -- Lied to me and told me Villa Roma Resorts will be closed the first week in April 2018 due to a Hurricane. So they have to cancel my vacation. I have spoken to the resort. They are NOT closed at all and they reported there should not be a problem with my reservation. Interval representatives still claim it is closed. I have spoken to customer service, resolution dept & relocation dept. No one will help me. Please. I just want the vacation I paid for.
MIAMI, FLORIDA -- They call us every few years and talk us into extending our membership. They said if no longer had our timeshare that they would prorate a refund. They lied. We are being cheated. We are not getting a prorated refund. Much less. Do not believe anything they verbally tell you. Insist on getting it in writing. They would not have provided it in writing but then we would not be cheated by them now.
Promises and promises. All they do is take more money. I booked a place and the price was higher than if I would have booked direct. They messed the dates up and would not change or refund. I am out about $1000 for days I did not use and another hotel I had to get. They made many mistakes setting it up, even some I had to get a lawyer to correct. I am sooo sorry I got myself into this mess.
FLORIDA -- We had 4 weeks booked through Interval International, 2 exchanges and 2 getaways, on the once beautiful island of St. Maarten starting October 7, 2017. Since hurricane Irma and Maria devastated the island - there ARE NO TIMESHARE RESORTS OPEN! The airport is still closed. The island is in terrible shape YET II REFUSES to refund our 2 getaway weeks even though the resorts are terribly damaged and uninhabitable! Their excuse is that getaways as always non refundable -- greedy nasty nasty business practice.
MIAMI, FLORIDA -- We exchanged a week for a specific resort. We are now reviewing the certificate that was sent and it is for an inferior resort next door with a similar name. We have tried to call to fix the error, however the call center has advised us there is nothing they can or will do. We are not mistaken on the resort we agreed to exchange for and will continue to pursue a satisfactory resolution. The call center wants us to call back everyday which is unacceptable. I have investigated the cost difference between the 2 for a week and it approximately $1400 USD. This comes across as a shameful case of switch and bait.
Does anyone have any suggestions on how to resolved this type of issue with II? We recently agreed to take over the timeshare from our parents and will be not likely to be continuing our relationship with II if this is not resolved. (I had an II membership 15+ years ago for many years and out of all the years, only had 1!! successful exchange. In every other instance, we settled on sub par properties that were in out of the way locations). My advice to others is to record any conversations with II when dealing with them. Any suggestions on how to resolve?
MIAMI, FLORIDA -- I would never recommendation purchasing a timeshare from Interval International. When trying to exchange a resort there is always very limited availability for exchange. My home resort incorrectly placed a lock on my timeshare unit over a year ago and I was told the situation would be resolved within 24 hours. Not the case and trying to resolve has been an exercise in frustration. I have friends who have purchased Marriott timeshares and are extremely happy with the customer service unlike my experience with Interval International. I really regret buying this timeshare and looking back should have bought through Marriott.