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Do Not Do Business With Interval International Time Share Company!
Posted by Zoe1620 on 09/05/2007
My friend & I recently booked a trip through his time-share, Interval
International, to go to the Costa Maya Reef Resort in Belize, Central
America scheduled for 8/18-8/25/07. We booked this trip over the phone
& gave the company representative our credit card information for charging the trip. The night before we were scheduled to leave, we attempted to contact the resort to ensure they were still accepting guests. We had some concerns due to
hurricane dean. No one answered the phone. So we spent the next few hours tracking the storm online & at that point it didn't appear that it would affect Belize at all. So on Saturday morning, we boarded a US Airways flight bound for Belize. We arrived at Belize Int'l Airport at approx. 10am. We then boarded a Tropic Air plane for another 15-minute flight to San Pedro.

Once we arrived at Fido's dock in San Pedro to board a ferry to take us to the resort, we were told by the ferrymaster that Costa Maya Reef resort was closed in anticipation of the hurricane. He gave us the resort owner's name & cell phone number.

I spoke to the owner personally & he informed me that he had contacted Interval International 2 days prior (which would have been Thursday) to let them know they would be closing that Friday because of the hurricane. Interval had our phone number and e-mail address and no one EVER attempted to contact us.

We then had to make other last minute arrangements to stay at another resort on the mainland, which ended up costing us thousands more than we had expected to spend. Because Interval International did not inform us of the situation, both of our lives were put at risk & we are out thousands of dollars because we
had to make other arrangements.

When we returned home, we contacted Interval International numerous times in an attempt to get our money back. Each time, we were told they would not refund a dime. The last representative I spoke with, "Enrique", did admit that the resort contacted them to let them know of the closing in advance, but that it was OUR responsibility to contact THEM to get information in the event of a natural disaster. My impression of this company, and their specific handling (or lack
thereof) of my situation left much to be desired. I find their practices & actions to be unprofessional, irresponsible, criminal & incompetent.

BEWARE!!




     
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Posted by Anonymous on 2007-09-05:
Well Interval never had to pay the resort since it was closed so they have 100% of the money right? Start making big stinks at the top, the CSR's read from scripts and will do zero to help you get your money back.
Posted by Pomona Guy on 2007-09-06:
There is a huge hurricane heading towards Central America and you go there on a vacation? Maybe next time there is a flooded river, I'll go hike up it. Have some common sense, dude!
Posted by zoe1620 on 2007-09-06:
Ponoma Guy- First off, I'm not a dude. I'm a female. Second, we arrived in Belize 3 days before the storm hit. Before we left all weather forecasts were prediciting the hurricane to head due north from Jamaica & not even touch Belize. We took our chances.
So this means that the time share company has the right to keep our money, for services not provided??
Posted by Slimjim on 2007-09-06:
II has absolutely no right to that money. If the resort is closed, then they need to reimburse II, who in turn refunds you. A resorts decision to close is prudent when faced with risk to their guests. It also comes at their financial loss. You should check carefully the terms of service you agreed to and see if you have any legal recourse. You may also have a chance to dispute the payment if you paid via credit card.
Posted by Anonymous on 2007-09-06:
zoe1620 - I'd file a complaint with your state's AG. Despite what slim googled up I would think if II is so staunch in not refunding your money then they are probably hiding behind a clause somewhere that you knowingly or unknowingly agreed to which IMHO is total horse sh*t. Also, slim's google has a good point -'dispute the payment if you paid via credit card'.

zoe, I wish all the best and keep the pressure on these punks. I voted your contribution 'Very Helpful'.
Posted by Anonymous on 2007-09-06:
zoe1620, I would say go with Slims advice because I can say for sure he didn't "google" up any of what he said and also he is a member in good standing. A family man that takes time out of his busy schedule to spend with his kid and has no reason to say what he said other then to help people.

By contrast you will notice Stew is always telling people he voted them "very Helpful" in order to get you to put him on you trust list and also that maybe you will vote his ridicules comment helpful. It should also be noted that he advocates the over use (abuse) of zanx and alcohol.

Good review by the way….
Posted by DebtorBasher on 2007-09-06:
Excuse me Liddy, but you have something brown on your nose.
Posted by Anonymous on 2007-09-06:
Maybe or maybe it's the truth?
Either way I would rather have brown on my nose then shyt of brains.
Posted by Anonymous on 2007-09-06:
Lidman -- I researched II. I read their terms and conditions. My statement is correct and accurate. You on the other hand pulling things out of your rear again without knowledge, without foresight, without reasoning and without the slightest idea of what you're talking about. (B)asher pegged you right. You're like a beaten broken down old mutt so desperate for attention you'll hump the first leg that doesn't kick you in the rear. (SN)
Posted by Slimjim on 2007-09-06:
Why don't you show us that "google" of research then stew? I'm sure you have time to go find it again since clearly nothing outside of this site is going on in your life.
Posted by Anonymous on 2007-09-06:
Gee Stew, at least I only have one nic and I don't beg for votes and I am not the one who drinks like a fish and is always on drugs like you. I don’t post lie and say it is some one else, “E11” and I don’t follow anyone around like you and PiratewillPuffer for a quarter.

When I say something nice about people its because I mean it and most of all I’m not a FAT BOY!

If people don’t like me because I say what I mean, so be it. You on the other hand play silly little games and when confronted cry like a little baby. If people find you anything more then amusing then you fooled them, but not me. You should get off here for a while and go to the gym so Sue doesn’t have to be embarrassed walking around with your fat self.
Posted by Anonymous on 2007-09-06:
Lidman, Even though you're a cranky old slug pucker you're still on the Nation's do not harm list because basically you're harmless and I find you mildly amusing in small doses, very small doses.
Posted by Anonymous on 2007-09-06:
I'm not sure, but I think his spelling is improving a bit.
Posted by zoe1620 on 2007-09-06:
I want to thank you all for reading my review & offering advice. Much appreciated!!!
Posted by goldenlab on 2008-02-20:
I am sorry for your bad experience! I believe RCI is connected to SummerBay who may be afffiliated with II. Also, the "hurricane season" in the Caribbean are times to avoid at all costs as winds/seas can be life-threatening.
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StarStarEmpty StarEmpty StarEmpty Star
Dwindling Exchange Options/Poor Quality Accommodation
Posted by Dsaby on 11/26/2012
PENTICTON B.C. -- We have been timeshare owners for 10+ years. We exchange through Interval International.

When we first started exchanging, the accommodations were quite good and easy to book. We now find that places are substandard and the desirable locations are extremely difficult to get....( Spain in January anyone?)

Our last exchange had a cat and cat bowls behind the lobby desk!!! This is the " 5 star accommodation" we bought??? At a Vegas spot I overheard the front desk clerk tell a walk-in customer that he could book this location for 45.00 dollars/night!!!! We are ready to throw in the towel. Is anyone as frustrated as we are? It angers us that we will just have to walk away from the money we spent to buy this.
     
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Posted by K. Moon on 2014-01-19:
We also feel the same way, I just don't know if we could even give it away! We have owned since 2001 and have had some great vacations, but some of the places we have stayed are in desperate need of updating, however the pictures in the book and online make them look fabulous!
Posted by JC on 2014-01-25:
Interval used to be a four star from my past experience. It appears they have a new strategy that is not favorable to exchanging your time share. I'm trying to exchange a one bedroom Westin property as Starwood exchange program is through Interval. They have limited destination availabilities mostly to off season locations. To top that, most availabilities are hotel accommodation for two people. Doesn't that defeat the main purpose you bought into a timeshare? Basically, my annual maintenance fee is much higher that what I would pay if I just booked Interval's availabilities through a travel website such as Travelocity. On another note if you go into Interval's Getaway selection you will find great destinations and much more options, but Getaways are not for exchanges
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Interval international and the string-along game
Posted by Lorystory on 09/27/2010
We feel the need to warn others of the unscrupulous exchange practices ot II. We have been members of II for 10+ years and Have 2 Marriott weeks, plus one other banked for exchange.
I wanted a tropical vacay this Winter, so payed an extra $139.00 (over the $180.00 yearly dues) in July to have a "pending exchange" request. All I have received are annoying evening phone calls from interval staff trying to solicit 3 years of advanced interval dues a year before they are due. No offer of an exchange and I have requested 20+ locales over 5 wks. I have attempted to exchange about 10 times over 10 years and only found marginal sucess 3 times. Usually offered shabby facilities off-season or forced into accepting a "Getaway" vacation for $500.00-$1,500.00 per week when down to the wire. Buyer beware!
     
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Posted by Slimjim on 2010-09-28:
My parents had a time share once and we used these guys for a couple years. Everything you say sounds about right, just a little more pricey now. They did always try and get him to renew the membership ridiculously early.
Posted by LizzieT on 2010-09-28:
My parents have interval as well and it's pretty pointless. We try to book trips months in advance and it's either unavailable or only 1 bedrooms are available. They are owners of the Westgate-Planet Hollywood in Vegas for 2 years and STILL unable to get a room there! And they have the nerve to ask my father if he would like to renew his membership for 2 years in the sum of $800! Pointless and very frustrating!
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Interval International has serious problems that will cost you tons of money!
Posted by Tonesbass on 07/17/2011
MIAMI, FLORIDA -- Interval International is one of the least helpful and most dishonest companies around - BEWARE!! They will lie to you and their website will be their excuse for loosing weeks / exchanges, etc. Escalating to management is not at all helpful - they all parrot the same script and could care less about any issue that is not specifically mentioned in the script. I renewed my membership at an increased cost between the renewal they LOST one of my weeks. Calls / emails resulted in NOTHING until the week passed. Then I got a response by email and a call from a senior customer service and then a manager ... all with EXACTLY the same response. BEWARE!!!! My complaint is being escalated this time to the FL BBB ... this company and their dishonest practices must be stopped!
     
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Posted by Skye on 2011-07-18:
What exactly did they do that you are complaining about?
Posted by aquabow on 2012-05-30:
I wish people would stop defending wrong is wrong. People don't complain for no reason. Well some do, but this is merited whatever it is, I know. I believe you if it helps :)
Posted by Captainmombo on 2013-08-10:
We traded for a "5 star"accomodation in Daytona Beach. It was at best a 2 star. These resorts need to be re-rated and some of the poor ones dumped by II.
Posted by Anne Magner on 2014-01-31:
I had been a member of RCI for years. When I saw one of my timeshares was being sponsered by Interval as well, I joined, beleiving the accomodations were higher quality and trading might be easier. Boy was I wrong. They guaranteed a trade into the resort of my choice at the time I wanted it. Nothing was ever available. They told me to upgrade my membership to get better priority. Still could not trade for the times I needed. Customer service and supervisors are worthless, paroting the same story. At least with RCI I can still get some trades. Worst part is I deposited 2 weeks which I cannot get back and may ultimately lose unless I renew and manage to get a trade!
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Lying
Posted by Angry in Texas on 12/03/2009
Do not give this company any personal information. They say they are going to check your credit to see if you are eligible for a loan. What they are doing is providing your name to a credit card company and having a credit card issued in your name for the amount of the loan.

These people in Branson are just a bunch of liars. Don't do business with them.
     
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Posted by Anonymous on 2009-12-03:
"What they are doing is providing your name to a credit card company and having a credit card issued in your name for the amount of the loan."

How is that a bad thing?

"These people in Branson are just a bunch of liars."

What did they lie about?
Posted by Slimjim on 2009-12-03:
HUH!!??? Interval International is a time share exchange service. They don't provide loans or do any credit referring. I think poster pulled down the wrong company name in the window. Have to be a bit more careful when it comes to complaining against someone. NH
Posted by Anonymous on 2009-12-03:
Yeah, I just looked them up... their terms and conditions is 61 pages. Time shares... yeah, nothing to do with loans. Hmmmmm...
Posted by CID on 2013-08-06:
I have had no issues with Interval International. We have been owners at Palace View in Branson for 4 years. We have booked trips through II and have been happy with the resort and the customer service. Our kids have saved a lot by booking Get Aways. Best of Luck.
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Interval's sham
Posted by Drsiyer on 12/28/2010
MIAMI, FLORIDA -- I made my reservations in April for an exchange resort (Welk Resorts in san Diego). I hold a two bedroom unit for a week through Marriott. Interval talked me into getting into this downgraded one bedroom in Welk resorts and told me to check with the hotel periodically to see if the two bedroom units will be released. I was told by WElk that the requests can be made only through Interval. Interval kept telling me that there were no units at all for the week and I will have to forgo the studio portion of my units. I attended a preview of WElk and found out that Interval does this one bedroom exchange for two bedroom units in Marriott claiming that Welk is a premier resort. Much to my chagrin I was dumped into a small one bedroom unit the size of a studio for the premier two bedroom that I used to enjoy at Marriott. To add fuel to the fire I also found out that Interval has their HQ in Welk's premises and all along they played that they know nothing about the resort's availabilities and handle only the inventory. As an advise please do not check into Welk thinking this is better to be downgraded to a premier resort - the accommodation SUCKS! The rooms are very awkwardly set up and my kids had to sleep in a pull out couch that had a terrible mattress. The showers are substandard and I ended up taking my family to LA for two nights. This has been a horrible experience.
     
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Posted by Menlo Park Jerry on 2013-05-28:
I my 14 years of owning Marriott Newport Coast property, I have exchanged with Interval ALL BUT ONE year. My two bedroom unit (Newport Coast is a Premier property) has always gotten me two hotel rooms in Europe where there where no equal units were available. Exchanging into other Marriott properties (Hawaii) has always been easy.
There has to be "MORE" to this story ... perhaps the person isn't a GOLD MEMBER with Interval.
Posted by WB on 2013-10-27:
I have been an II member for a three years now and have enjoyed multiple exchanges to beautiful locations. The key to timeshare exchange is being flexible with locations and weeks available....and doing a lot of research. Obviously, everyone's expectations and opinions are different. I have called II's customer service many times and have received excellent advice, complete answers, and spoken to very nice reps.

As with any investment, do your research before buying into sales pitch. Due diligence is the key.
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Who Can I Report Interval To?
Posted by SapphireViv on 10/28/2008
Last year I submitted a request for an exchange to a destination. I was told because it was the Caribbean that it would be difficult. They said if they didn't contact me,I should contact them. I did contact them in March and in June. They claim to have contacted me in April and when I didn't respond, I forfeited my week. I NEVER got this confirmation they're speaking of.

Furthermore, they claim, they'll give me back the week, but they'll KEEP the exchange fee of $154.00!!!!!!!!!!!! What??!!!!!!!! They even have me down as having taken the trip in July of 2008. I was HERE in my state!! What recourse do I have??? I just found all this out today when I attempted to exchange to another location. In addition, THEY even have records of me contacting them in JUNE to find out if they had found a location. What recourse do I have against them???

Why should I pay an exchange fee when I never exchanged??? I have called and written,,but I keep getting doors slammed in my face! HELP!!!
     
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Posted by jktshff1 on 2008-10-28:
Looks like you did exchange (whatever that is) cause you did not go (?) the first time.
I really don't understand.
Posted by madconsumer on 2008-10-28:
you as the traveler should have followed up on this.
Posted by aquabow on 2012-05-30:
I feel sorry for you. If you have a lawyer, have them send Interval a scare letter and see where that goes. Lot of times they will respond to you then.
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StarStarEmpty StarEmpty StarEmpty Star
Terrible Customer Service - People Are Like Robots
Posted by Aquabow on 05/30/2012
I had a vacation ready to go a couple years ago but had to cancel my lock off side because my parties could not come. So they gave me a cancellation week with restrictions. I had to only reserve within the 30 day window. When came time there was only 5, hear me people 5 places in the entire Orlando area to get availability with all those properties! I had a 2 bedroom banked, only thing available were efficiencies and 1 bedroom when I had 4 guests two of which are grown boys.

So then I called interval and when they looked and they offered me property that was not even on the list on line, some condo, community that rents out properties. REALLY? Then my question is, do they have some secret stash of properties? They did not try and accommodate me at all and I am a Gold Member(meaning nothing). Then I had to pay another exchange fee, yes that's right, a second fee of $149.00 when I paid it last year in order to exchange it in the first place. So I paid my maintenance fees, an exchange fee, a second exchange fee and had to accept a 1 bedroom when I had banked a two. Does anyone see something wrong with that?

So being that I was being terribly inconvenienced and they had such a limited inventory, I felt they should help me out some way. So I asked to be patched to customer service. Upon talking to customer service, they were like all choppy and robot like when they responded to me like they were being scripted. They don't think outside the box at all and have not real customer focus. I asked for a waiver of the second fee since they could not accommodate our needs, me being down graded verses upgraded. He told me that no he would not waive the fee and had all supervisor privileges and its because I banked the week at the last minute. So I am being punished now by the company that I pay for service with?

Again, does anyone see a problem with this but me? So when I asked him could I speak to a manager. He told me that he was acting in the same way a manager is and is basically doing me a favor by Interval providing me a cancellation week at all. He then said that I did not have to take it if I didn't want it when it was clear that I needed a week. They were rude and over repeated attempts would not let me talk to a manager, kept saying they were in a meeting and left message for them to call me and never did. Interval is all about money and taking yours but the service had declined to what I classify today as Terrible!!!!

Despicable, I hope others respond because I am going to corporate and have my lawyer write them and at least they can give me an apology for poor service. If they had no other properties that is understandable if it is out of their hands, they can only work with what they have (I doubt this too in some way though), but what they could control they didn't/wouldn't and basically said to me was "oh well, soo sad, too bad" when I pay my fee every year, on time, etc etc. Just no way to treat a customer, I am going to shout this out till someone at II hears me!
     
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Posted by unhappy999 on 2012-05-30:
Sounds like people should avoid time shares. It seems they are never worth the price and fees you have to pay and it is difficult to get what you want when you want it.
Posted by Kelsie on 2013-09-13:
I booked an exchange for 3 adults to take a trip to an all inclusive resort in Cancun. Upon calling the resort to pay the all inclusive fees, they told me the room could only sleep 2 people and that 3 people were not allowed. I called Interval back and after trying to convince me that I booked a room for 2 adults and 1 child (not true, have PROOF that I booked for 3 adults) they finally tried to tell me that the resort reserved the right to change the room accommodations at any point. I asked them to tell me where to find this stipulation in the terms and conditions and they told me it wasn't there. So I have to follow rules that I've never agreed to? When I book a room for 3 people, I run the risk of having that diminished to 2? I demanded that Interval find a new room for me at no cost. It took me hours of calling and asking to talk to a supervisor or manager before I was finally able to get in on the phone with one. They also lied to me several times about a supervisor being in a meeting or not being there at all. The supervisor was extremely rude, kept interrupting, and like you said, robotic. She refused to solve the problem, insisting that it was MY responsibility to book a new room and pay for it. I am appalled with Interval's customer relations. Interval managed to literally ruin my vacation since we are supposed to leave tomorrow. We are not getting the accommodations promised through our booking and we are taking them to court for the full cost of our spoiled vacation.
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Where are all these negative reviews from?
Posted by TravelFriend on 07/29/2009
I have been surfing online to show my friend the benefits of interval international. Which my wife and I have owned for years. I have been reading with disbelief in all the negative comments.
We have NEVER had a problem with Interval or the exchange. The resorts have been so great.
I would assume those who are having difficulties are not using it correctly.

I would encourage more happy members to add on as if it were not for me and my personal testimonials my friend would not be able to travel as amazingly as we have.
     
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Posted by Anonymous on 2009-07-29:
It would appear that the negative reviews have come from dis-satisfied clients. An online query indicates there are far more complaints than compliments on their services. BTW on this forum there has only been on complaint about Interval International for this year.
Posted by Anonymous on 2009-07-29:
I once saw a post from someone who loved Ashley Furniture. I didn't believe that one either.
Posted by intervaluser on 2013-05-29:
We have been a member for over 20 years. Our home share is with Marriott. When we use to deal with Marriott for direct exchanges the service was excellent. In the last 10 years things have really gone done ( Unless you have great flexibility on traveling). Most people who work do not have the flexibility needed. We still keep trying and have 3 weeks (in the bank) eligibility. We pay the yearly fees, and even extension fees and have lost several weeks due to inability to coordinate.
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Interval International Stinks
Posted by Mustangmaddi on 03/19/2009
Here is a letter that I sent to Interval International (minus personal info)

I just wanted to let you know how frustrated and angry I am with your service. I used it for the first time on 3/19 and thought I was getting your best deal. One week later I saw the same deal for almost 1/4 of what I paid. When I called to express my disappointment, I was told that I should have called rather than book online. NO ONE ever told me this, and the information I was given was less than adequate in explaining this. To be honest, my husband and I were planning on 're-upping' with you for three years, and now I doubt that I will use your service anymore. I feel cheated, to say the least. Not a good way to start out with a service. I sure hope my timeshare is better than you guys. And oh... I'll be sure to spread the word. One bad review is worth a thousand good reviews...you know how that one works....

Just a note, that when I was first given information on your service, we were told how easy it was to do it ourselves online. When I called with my complaint, I was told that you should always call for the best prices. So in my opinion, this was a 'set up' for getting robbed. And just saying, 'sorry, we don't give refunds or adjustments' is not going to Win customers by any stretch of the imagination'.
     
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Posted by aquabow on 2012-05-30:
I hate interval Internationals service...
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