TENNESSEE -- We did a vacation exchange with II and booked a pretty nice place in Gatlinburg, Tn. Some months before the date of check in, I received a postcard telling me I had cancelled the booking and the fee would not be refunded. I discovered that the timeshare in Gatlinburg had burned to the ground. I called II to complain that I should not have to forfeit my booking fee and I should be allowed to rebook due to the fire. After a consultation, I was given the opportunity to rebook without an additional fee. Apparently, this fire affected many bookings. This was good customer services but I fought for it.
I didn't have a very good orientation for how to use II exchange but the best lesson I have learned is to pay attention to the emblem next to the resort. If there is no emblem, stay away from it. It's likely dated, ratty, the Bates motel or all of the above. The blue emblems are the best locations. Gold is pretty good and the silver might be clean enough but very dated. I'm getting use to the new hotel exchange that has to be done all online with. You designate how many points you want to use and maybe you don't need that many. We recently booked a hotel in Charlottesville, Va.
They try to rush you through the booking and there is a booking fee with maybe or maybe not, varied co-pays, but I just let the 18 min run out until I can do my own research then go back and book what looks good. It's safe to just stay at your home resort but I'm getting a little better at stepping out.
MIAMI, FLORIDA -- Have subscribed to membership in Interval International twice. Once ten years ago when I first purchased a timeshare, and again last year as I really wanted to do an exchange and thought Interval International might have gotten it together by now. Oh, they got it together alright. What a rip-off. They will take your exchange just fine but heaven help you if you try to exchange to something else.
If I wanted to go to an expensive all-inclusive hotel in Mexico for a bazillion extra dollars like they try to book you into--I would use several travel sites offering the same package for less money and without the loss of my timeshare unit which cost me maintenance fees yearly. DON'T DO IT! All a scam. The rental cars, the flight discounts, the time share exchanges, all of it. DON'T GO THERE!
Promises and promises. All they do is take more money. I booked a place and the price was higher than if I would have booked direct. They messed the dates up and would not change or refund. I am out about $1000 for days I did not use and another hotel I had to get. They made many mistakes setting it up, even some I had to get a lawyer to correct. I am sooo sorry I got myself into this mess.
FLORIDA -- We had 4 weeks booked through Interval International, 2 exchanges and 2 getaways, on the once beautiful island of St. Maarten starting October 7, 2017. Since hurricane Irma and Maria devastated the island - there ARE NO TIMESHARE RESORTS OPEN! The airport is still closed. The island is in terrible shape YET II REFUSES to refund our 2 getaway weeks even though the resorts are terribly damaged and uninhabitable! Their excuse is that getaways as always non refundable -- greedy nasty nasty business practice.
VALENCIA, CALIFORNIA -- I'm usually a skeptical person by nature, but this Interval International Time Share company make it so obvious that I am convinced they are a full on scam. For example, no representative will ever provide you their full names or representative IDs. Who does that in a customer service environment? Are all these reps in some sort of government witness protection program?
Secondly, they constantly pressure you to "deposit" your unused timeshare into their timeshare bank. Then they tell you to renew your membership, otherwise you can't search beyond the date of your membership expiration date. The moment you go ahead and pursue the membership and pay, they tell you "I'm sorry, there is no availability during the period you requested".
Coincidence, no. This has happened to me on 3 separate occasions. Then I deposit my 2 suite villa and they only have Motel 6-like suites available in every other calendar date except for the period I requested. Then folks who supposedly own a simple suite get offered up Villas at no upgrade costs for the exchange. How is that fair to us who paid for the larger villas?
They are the absolute worst in customer service. I would give them negative stars if it was possible. 1/4 star to make a point of how terrible these scammers really are. If you are thinking of joining, don't. Thinking of buying a timeshare, don't. It's one step below a pyramid scheme and two steps above a Ponzi scheme... save your money... travel unencumbered with your money.
MIAMI, FLORIDA -- We exchanged a week for a specific resort. We are now reviewing the certificate that was sent and it is for an inferior resort next door with a similar name. We have tried to call to fix the error, however the call center has advised us there is nothing they can or will do. We are not mistaken on the resort we agreed to exchange for and will continue to pursue a satisfactory resolution. The call center wants us to call back everyday which is unacceptable. I have investigated the cost difference between the 2 for a week and it approximately $1400 USD. This comes across as a shameful case of switch and bait.
Does anyone have any suggestions on how to resolved this type of issue with II? We recently agreed to take over the timeshare from our parents and will be not likely to be continuing our relationship with II if this is not resolved. (I had an II membership 15+ years ago for many years and out of all the years, only had 1!! successful exchange. In every other instance, we settled on sub par properties that were in out of the way locations). My advice to others is to record any conversations with II when dealing with them. Any suggestions on how to resolve?
I had a vacation ready to go a couple years ago but had to cancel my lock off side because my parties could not come. So they gave me a cancellation week with restrictions. I had to only reserve within the 30 day window. When came time there was only 5, hear me people 5 places in the entire Orlando area to get availability with all those properties! I had a 2 bedroom banked, only thing available were efficiencies and 1 bedroom when I had 4 guests two of which are grown boys.
So then I called interval and when they looked and they offered me property that was not even on the list online, some condo, community that rents out properties. REALLY? Then my question is, do they have some secret stash of properties? They did not try and accommodate me at all and I am a Gold Member (meaning nothing). Then I had to pay another exchange fee, yes that's right, a second fee of $149.00 when I paid it last year in order to exchange it in the first place. So I paid my maintenance fees, an exchange fee, a second exchange fee and had to accept a 1 bedroom when I had banked a two. Does anyone see something wrong with that?
So being that I was being terribly inconvenienced and they had such a limited inventory, I felt they should help me out some way. So I asked to be patched to customer service. Upon talking to customer service, they were like all choppy and robot like when they responded to me like they were being scripted.They don't think outside the box at all and have not real customer focus.
I asked for a waiver of the second fee since they could not accommodate our needs, me being downgraded versus upgraded. He told me that no he would not waive the fee and had all supervisor privileges and it's because I banked the week at the last minute. So I am being punished now by the company that I pay for service with?
Again, does anyone see a problem with this but me? So when I asked him could I speak to a manager. He told me that he was acting in the same way a manager is and is basically doing me a favor by Interval providing me a cancellation week at all. He then said that I did not have to take it if I didn't want it when it was clear that I needed a week. They were rude and over repeated attempts would not let me talk to a manager, kept saying they were in a meeting and left message for them to call me and never did. Interval is all about money and taking yours but the service had declined to what I classify today as Terrible!!!!
Despicable, I hope others respond because I am going to corporate and have my lawyer write them and at least they can give me an apology for poor service. If they had no other properties that is understandable if it is out of their hands, they can only work with what they have (I doubt this too in some way though), but what they could control they didn't/wouldn't and basically said to me was "oh well, so sad, too bad" when I pay my fee every year, on time, etc etc. Just no way to treat a customer, I am going to Shout this out till someone at II hears me!
MIAMI, FLORIDA -- I would never recommendation purchasing a timeshare from Interval International. When trying to exchange a resort there is always very limited availability for exchange. My home resort incorrectly placed a lock on my timeshare unit over a year ago and I was told the situation would be resolved within 24 hours. Not the case and trying to resolve has been an exercise in frustration. I have friends who have purchased Marriott timeshares and are extremely happy with the customer service unlike my experience with Interval International. I really regret buying this timeshare and looking back should have bought through Marriott.
MIAMI, NEW JERSEY -- SAVE YOUR MONEY! Interval International is somehow affiliated with Paradise Village Resort. It was the worst resort we ever visited! It is definitely NOT a 4 or 5 star hotel as stated. Overall, I might give it a 1. First of all, the place is old and in need of a major make-over. Food was somewhat OK. Better food off premise. Water was a murky brown not the crystal clear blue we anticipated. Room service was horrible. We received the wrong item and it took 45 min. to receive the correct order. Then I had to fight for them to issue a credit for the wrong item. The people who manage the outside activities are a separate entity.
Staff was unfriendly unless you helped them earn a commission or purchased a timeshare. Our room smelled like urine for all of the 7 days. We opened windows, sprayed and alerted staff but no relief. There seems to be a tier system. Everyone involved in this scheme receives a commission. It's all about money. They can care less about making your visit enjoyable.
A person calls you at your house right before you leave for vacation. She tells you to avoid anyone at the airport who tries to sell you something. She says they're sketchy and you don't want to get involved in what they have to offer. The first day you arrive, people will be in the lobby to hunt you down. Once they get your attention, they feed you drinks and give you free and half price tickets for day excursions in hopes you will attend the 90 min. breakfast presentation.
The 90 min. breakfast presentation turned into an 8 hour interrogation! It is then that you find out INTERVAL INTERNATIONAL is affiliated with Paradise Village Resort. I have all the hotels, not Paradise, and you have to pay them yearly too! They break you down until you sign. You are at the mercy of very persistent salespeople who know their craft well. If one doesn't get you to sign another one comes over. If you still won't sign the "closer" stops by the table. Now you have 3 people trying to con you into signing the contract.
During this time, they lie, cheat and steal by offering free weeks, trips, memberships, etc. There is so much fraud, deception and misrepresentation going on in the presentation room. It makes me sick to think a human being can be so devious toward another human being just for the sake of taking your money.