MIAMI, FLORIDA -- Interval International does not give you all the information you need when you book through their company. We stayed at the Royal Haciendas resort in Play del Carmen, QR on January 4-11, 2014. We were told that the hotel was all-inclusive. We paid over $1200.00 for our meals and learned that the cost did not include some items on the menu and drinks. We were charged a surcharge for meals that we wanted for both a meal and drinks. It was our understanding that all-inclusive included room, food, drinks, activities, etc. We quickly learned that this was not the case. My husband & I was disappointed with our accommodations. We do not plan to go to The Royal Hotels again.Add reply
Been a member for more than 10 years and definitely a decline in service, so horrible.
Trying to track a credit they owed me
No one wanted to talk with me.
I have called so many times trying to track it down as my bank has never seen it.
In the past several years we have noticed a steep decline in the availability of exchanges with Interval International. We are lucky since we can change from II to RCI and are looking to do just that. It is too bad, because we have been with II since 1993 and used to be able to get exchanges easily. Not anymore. Have tried to get Hawaii - no can do. Just looked at Massachusetts, one of our favorite destinations (stayed in the Berkshires two years ago and have stayed at Cape Cod a couple of times before that), and there is not one resort available to book from mid-May to mid-June. Granted that we are a little late in looking/booking so I didn't expect too much. But the choices that do remain seem to be places that are not very interesting or not the place to go to in the summer (like Phoenix). So I think we will be saying good-bye to II and hello to RCI! Kind of sad since I just set up my membership for another 5 years. But it's worth it to get with a program that has a lot more availability (let's hope so, anyway).Add reply
SAN DIEGO, CALIFORNIA -- We have a timeshare in Cabo San Lucas. We have been using Interval to trade in the weeks to go places that don't require 3 planes to get there. In the past 5 years we have seen a definite downward slide in service and availability. We booked a vacation through Interval for Feb. 2014. We then found out a few days later there were no flights to be had. "Kirk" from Interval told us he still had the request on his desk and not to worry it would not be put through. Turns out it was put through and we were charged over $1000.00 for a trip we did not take. The people at Interval were at best unhelpful and at worst, downright rude. They seem to take please in telling us that there was nothing they could do. We are now donating our timeshare to charity because we will never again use this company. Save your money and don't believe everything you hear!Add reply
FLORIDA -- Wife and I had to exchange Marriott Vacation Club Week through Interval. My in-laws left with our kids the night before our stay to break up the drive and stayed at a hotel half way. My wife and I left for vacation the following day. Since the in laws and kids were arriving before us we wanted to let the front desk of another Marriott resort we were staying at know they would be checking in ahead of us.
2 Replies - Latest reply on 08/13/2013Add reply
They said we had to work through Interval and pay a $49 fee to change check in to in-laws name. We tried talking to supervisors at both Interval and Marriott and both claimed it was "policy". This is a total RIP OFF. It is crazy that we had to pay this fee to have our kids be able to check in 4 hours before we arrived.
I would never recommend Interval and remain very disappointed with Marriott.
PENTICTON B.C. -- We have been timeshare owners for 10+ years. We exchange through Interval International.
2 Replies - Latest reply on 01/25/2014Add reply
When we first started exchanging, the accommodations were quite good and easy to book. We now find that places are substandard and the desirable locations are extremely difficult to get....( Spain in January anyone?)
Our last exchange had a cat and cat bowls behind the lobby desk!!! This is the " 5 star accommodation" we bought??? At a Vegas spot I overheard the front desk clerk tell a walk-in customer that he could book this location for 45.00 dollars/night!!!! We are ready to throw in the towel. Is anyone as frustrated as we are? It angers us that we will just have to walk away from the money we spent to buy this.
Worst place ever a dump
Made a reservation through Interval International. In Kissimmie Fl. It was the worst dump of a place we had ever stay in. The rooms were nasty. I had taken a papper towel and rubbed it on the kitchen ... read full review2 Replies - Latest reply on 03/14/2012
MIAMI, FLORIDA -- Interval International is one of the least helpful and most dishonest companies around - BEWARE!! They will lie to you and their website will be their excuse for loosing weeks / exchanges, etc. Escalating to management is not at all helpful - they all parrot the same script and could care less about any issue that is not specifically mentioned in the script. I renewed my membership at an increased cost between the renewal they LOST one of my weeks. Calls / emails resulted in NOTHING until the week passed. Then I got a response by email and a call from a senior customer service and then a manager ... all with EXACTLY the same response. BEWARE!!!! My complaint is being escalated this time to the FL BBB ... this company and their dishonest practices must be stopped!4 Replies - Latest reply on 01/31/2014Add reply
MIAMI, FLORIDA -- I made my reservations in April for an exchange resort (Welk Resorts in san Diego). I hold a two bedroom unit for a week through Marriott. Interval talked me into getting into this downgraded one bedroom ... read full review2 Replies - Latest reply on 10/27/2013
Last year I submitted a request for an exchange to a destination. I was told because it was the Caribbean that it would be difficult. They said if they didn't contact me,I should contact them. I did contact them in March and in June. They claim to have contacted me in April and when I didn't respond, I forfeited my week. I NEVER got this confirmation they're speaking of.
3 Replies - Latest reply on 05/30/2012Add reply
Furthermore, they claim, they'll give me back the week, but they'll KEEP the exchange fee of $154.00!!!!!!!!!!!! What??!!!!!!!! They even have me down as having taken the trip in July of 2008. I was HERE in my state!! What recourse do I have??? I just found all this out today when I attempted to exchange to another location. In addition, THEY even have records of me contacting them in JUNE to find out if they had found a location. What recourse do I have against them???
Why should I pay an exchange fee when I never exchanged??? I have called and written,,but I keep getting doors slammed in my face! HELP!!!