For many years, I used Intuit's Quick Books and Turbo Tax to do my tax returns. Never before a problem until 2011.
This year's Turbo Tax will not download my accounts from Quick Books. I thought I had my specific program had a bug, so I returned it and got another. Still the same problem. I contacted Intuit with the problem. They replied they have received many complaints about this specific problem. They promised weeks ago they would email me a new Turbo Tax with the problem resolved. I never received the new program. Moreover, I followed up with numerous emails requesting an update. So far, Intuit has ignored my pleas.
Feb. 9, 2010, I placed an order for Quicken 2010. March 10, 2010 it still had not arrived. All I received from Intuit (India) were email responses that showed that no one had read my email. Forward ahead to April 5, 2010 and I still have not received a refund. The email (from India) tells me to "be patient", "wait", and assures me that refunds are issued within two weeks. How can this company stay in business? I would never purchase anything from them again.