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Software Change without notice
Posted by on
It looks like INTUIT has figured out how to make a little more short-term profit and drive long-term customers, like me (20 years), to TaxCut or some other Competitor.

I was comparing the Deluxe & Premier versions of TurboTax 2006 on the TurboTax web site. On their "Choose me If " pagesthey stated that a buyer would have to upgrade to the more expensive "Premier" version if they sold stocks, bonds or mutual funds.

In each of the past years, I have used "Deluxe" and stock transactions were part of the year's Income or loss.
This concerned me. So, I sent an E-mail to their Tech support and asked if this were actually the case and I could no longer use “Deluxe” if I sold stocks.

The Intuit Tech Support reply contained the following quote (bad grammar & all):

"1. Yes, the Deluxe version do not offer this feature. If you will try to access this on your product, it will ask you to upgrade to Premier Investment product.

2. There is a question on the Deluxe interview that will ask you if you sold these items. If you will click yes, it will ask you to upgrade to Premier Investment product.

3. Yes, you need to purchase or upgrade your Deluxe 2006 to Premier 2006 to handle stock sale."

turbotax.com/support
Respectfully,
Elmer L
Intuit Tax Products Customer Service & Support
"Revolutionizing how people manage their financial lives"

Stock transactions are a common item in today's income tax. Now they seem to have removed this fundamental tax item from the Deluxe program, with no notice to consumers.

It’s like selling you software that is useless without the purchase of add-ons or having to pay to buy an activation code.

It's a version of the old "Bait & Switch" con game OR the INTUIT Tech Support doesn't know what they are talking about.




     
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User Replies:

MRM on 2007-01-01:
With the hassle of needing to upgrade the software to a newer version every year and needing to activate the software, I do my taxes online and it is cheaper, rather than buying the retail version.
*Brenda* on 2007-01-01:
They tell you that you need the premier upfront. This isn't a bait and switch. I'm wondering what kind of notice you want them to give to consumers. Full page ad in the paper? They have that comparison chart on the website and usually those charts are on the boxes.
MizLiz on 2007-05-18:
I'm the person you try to avoid by buying TaxCut at Officemax. I pay $2300 per year to upgrade my tax prep software which, by the way, is owned by -- you guessed it-- Intuit. The only benefit I can see is that when I call tech support I get a nice guy in Texas who will spend just as much time as it takes to solve my problems. Rare to find these days.
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23 EMAIL RUNAROUND
Posted by on
Feb. 9, 2010 I placed an order for Quicken 2010. March 10, 2010 it still had not arrived. All I received from Intuit (India) were email responses that showed that no one had read my email. Forward ahead to April 5, 2010 and I still have not received a refund. The email (from India) tells me to "be patient", "wait", and assures me that refunds are issued within two weeks. How can this company stay in business? I would never purchase anything from them again.
     
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