For many years, I used Intuit's Quick Books and Turbo Tax to do my tax returns. Never before a problem until 2011.
1 Replies - Latest reply on 02/23/2011Add reply
This year's Turbo Tax will not download my accounts from Quick Books. I thought I had my specific program had a bug, so I returned it and got another. Still the same problem.
I contacted Intuit with the problem. They replied they have received many complaints about this specific problem. They promised weeks ago they would email me a new Turbo Tax with the problem resolved.
I never received the new program. Moreover, I followed up with numerous emails requesting an update. So far, Intuit has ignored my pleas.
Quicken owned by Intuit ( Turbo Tax) company has been populating the market with new update every year. They offer the update for $60 but what you get is CRAP. The updates are not user friendly. I cannot get anyone at Quicken to answer the ongoing problems and it seems from reading the reviews that a huge number of their customers are having the same problem. I cannot configure usage pages to larger type and all "one click" preferences disappeared. I have $60 worth of software sitting here that I am refusing to load to my laptop. When I loaded it to my desktop it screwed up everything. Intuit will not provide Customer Support to answer ongoing problems. After over 40 years of using this program I can tell you it really STINKS. I am searching for a product that really works. Someone needs to address the problem and stop Intuit from gouging the public. Add reply
Feb. 9, 2010 I placed an order for Quicken 2010. March 10, 2010 it still had not arrived. All I received from Intuit (India) were email responses that showed that no one had read my email. Forward ahead to April 5, 2010 and I still have not received a refund. The email (from India) tells me to "be patient", "wait", and assures me that refunds are issued within two weeks. How can this company stay in business? I would never purchase anything from them again.