NO Invisible Fence Brand Company Customer Support
PRESCOTT, ARIZONA -- One year after Invisible Fence Dealer installed fence and terminal on outside wall of our home, we contacted the dealer because the terminal was not working. Dealer responded that his original installation of terminal on outside wall was in error, removed transmitter (we repaired/repainted wall), installed transmitter on interior garage wall, and charged service call fee to correct his error.
Approx one year later, terminal again not working. Referred to "Invisible Fence Owners Manual" provided with original unit, but directions did not match terminal installed. Dealer advised he had installed new unit, did not provide owners manuals, and could not service unit for 48 hours. After advising my wife not to remove the transmitter cover, he told me to remove the transmitter cover and disconnect power and battery back-up to stop constant beeping.
Multiple phone calls to Invisible Fence Brand produced only recorded messages directing you back to your dealer. Email messages to Invisible Fence Customer Support produced only boiler plate messages back to your dealer.
If your dealer is not cooperative or not available (illness, injury, vacation, etc., ) you have NO alternative source for customer support. Invisible Fence Brand provides NO company support.
When I advised the dealer, Invisible Fence of Northern Arizona, that I was going to share my experience at multiple Internet sites, he responded, "Go ahead, knock yourself out!"
No response from Invisible Fence Brand after notifying them of their dealer's encouragement.