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Ironwood Communications


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Lack Of Service - Lack Of Gray Matter
Posted by Muskie on 11/30/2006
PENNSYLVANIA -- In posting this review I hope to be of help to others who are likely to suffer similar problems regarding Ironwood Communications and DirecTV.
DO NOT BELIEVE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THEY ARE INCOMPETENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THEY HAVE NO REGARD FOR YOUR TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BRAZEN LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
EXCUSES-EXCUSES-EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

First appointment : November 16th 2006
Ironwood's installer arrives at around 3:00pm There is slight rainfall and since the installation involves ( high work ) use of a ladder, the installer says that he is not comfortable working on a ladder while it is raining.I understand his reasoning as the satellite dish is just below the peak of our roof,two stories high. He said that my wife and I should call to reschedule the appointment which we did.

Second appointment: November 21st 2006
As always is the case with this type of business you are given a window of time as to when you might expect the installer. This appointment was 8:00am-12:00pm and Ironwood's installer arrived around 10:30am.The installer informed us that he did not have the correct cable box with him so my wife and I should call his office to set yet another appointment with IRON-HEAD,I mean Ironwood. By the way my wife had phoned the Ironwood office in Pittsburgh Pa. the day before to verify two things. First was the type of receiver that was to be installed and second was that a tall ladder was needed to complete the installation due to the height of the roof.

Third attempt, today...we had an apt scheduled between 8:00am -noon. The installer showed up around 9:30 and started to assess the situation. He looked around and then made a phone call back to his office. He told us, he would need a 40 ft ladder and that he did not have one. He also had the wrong information on the work order - again! He said we would have to reschedule.

By this point we had had enough. We called DirecTV and told them what had happened. They tried to help and said they would work to get an Ironwood installer back out there today. At the same time Ironwood called directly and told us the first apt they had available was on Dec 8th. We explained that we waited long enough and that we preferred an apt later today or tomorrow at the latest. We went back and forth numerous times. We asked to speak to a supervisor but were told she was not available.

DirecTV attempted to help resolve the problem but in the end all they really did was continue to put us in touch with the Ironwood call center to resolve the problem. Round and round we went with dates all of which required us waiting days. We were told people would get back to us, but we waited and waited , in the end we had to call them.

We have spent over 14 hours trying to get DirecTV installed and all for nothing. DirecTV and Ironwood both have failed us and as consumers we will do all we can to discourage others from buying their services. Missing work, spending our time needlessly chasing customer DIS-SERVICE people to try and rectify this mess.

AND WE ARE HELD HOSTAGE BECAUSE OUR CHOICES ARE SO FEW.
When will companies realize that WE ARE THE CUSTOMERS.

REGARDS,
CHRIS A.

     
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Posted by ambine on 2006-12-11:
You obviously are an idiot.
Posted by dfields on 2006-12-13:
What kind of comment is that? Chris and his wife were patient and even informed and confirmed with Ironwood what was needed to get the installation completed. It's obvious, Ironwood (like other companies) have a horrible C.S. dept.

Your comment is WAY out of line!
Posted by craigeshafer on 2006-12-16:
spit happens maybe . It is not an easy thing to order around and hire good men .
Posted by GAVILLAN on 2007-01-04:
my first appointment was 12/9/06 window time was between 3pm and 5pm installer did not arrive until 7:30pm was not able to do nothing because it was too dark for him to do anything.

2nd appointment was 12/19/06 window time was 8am to 12pm installer arrived at 3:30pm did not leave until 10:30pm and did not bring in the hd receiver. mind you i had called to make sure and to make sure they show on time because I had my son in the hospital.

made another appointment for today 1/3/07 and right off the back the installers tried to get $30.00 reinstallation fee for the DVR receiver to be placed where it should of been placed in the first place. I called the office and spoke to his supervisor and monies should never be given to installers which was my suspicion.

they took forever to replace the dish with an HD dish and and to run a line for the DVR into the master bedroom. when i went looking for them yes them 2 men. they were no where to be found they left me with a big hole in the master bedroom wall, God knows what they did to the outside of my newly built home. they left the old dish in my back yard with garbage, no signal and did not let me know they where leaving, but of course it was purposely done. It was too late to call the local office because they were already close at 5pm and the !@#$% left at 8:30pm.

I called direct TV and all they can do is put in for a damage claim.

signed
disgusted and pissed
Posted by GAVILLAN on 2007-01-04:
DIRECTV ADD IRONWOOD COMMUNICATIONS!!!!!

my first appointment was 12/9/06 window time was between 3pm and 5pm installer did not arrive until 7:30pm was not able to do nothing because it was too dark for him to do anything.

2nd appointment was 12/19/06 window time was 8am to 12pm installer arrived at 3:30pm did not leave until 10:30pm and did not bring in the hd receiver. mind you i had called to make sure and to make sure they show on time because I had my son in the hospital.

made another appointment for today 1/3/07 and right off the back the installers tried to get $30.00 reinstallation fee for the DVR receiver to be placed where it should of been placed in the first place. I called the office and spoke to his supervisor and monies should never be given to installers which was my suspicion.

they took forever to replace the dish with an HD dish and and to run a line for the DVR into the master bedroom. when i went looking for them yes them 2 men. they were no where to be found they left me with a big hole in the master bedroom wall, God knows what they did to the outside of my newly built home. they left the old dish in my back yard with garbage, no signal and did not let me know they where leaving, but of course it was purposely done. It was too late to call the local office because they were already close at 5pm and the !@#$% left at 8:30pm.

I called direct TV and all they can do is put in for a damage claim.

signed
disgusted and pissed
Posted by rugbyracer on 2007-02-11:
I just had a similar experience with them. I purchased the upgraded HD-DVR through DirecTV's website and Ironwood was the designated contractor for the install. You'd think there would be SOME communication between them and the customer before the install date..... (It was 6 weeks after the order was placed until my installation date).

Received a call 30 minutes before my scheduled 4 hour installation window was up... tech running late, didn't have a HD-DVR unit. Shows up 2 hours later and only has a 28' ladder (after i told him my existing dish was on the roof of a 3 story townhome)

Can't install anything. Tech tries to call a supervisor, but it was painfully obvious that he didn't care. He tells me that they only get the days work orders that morning and they have no way of knowing what size of ladder they might need until they get to the job. What kind of business practice is that??? They had my work order for 6 weeks!!! Simple contact with the homeowner would clarify that instantly! Leaves me a card to re-schedule.

I call Ironwood for a new installation date. Basic facts; original order placed December 29th, first available installation date 2/9 (6 weeks wait). Now they tell me they can't get to me until 3/29!! WTF?? So it's basically 3 months later before I'll get to use my new HD-DVR. Ironwood tells me that my installation is a "category 9" and they are booked up with them until the end of March. I kindly ask what a Category 9 installation is and the barely-able-to-speak-English "customer service" rep has no idea. Off to call DirecTV..

DirecTV was very nice in explaining they have no idea what a "category 9" installation is either. They get me on the phone with Ironwood and cannot come up with an earlier installation date. They comp me some programming and I'm on the waiting list.

At this point, I'm furious. I then see the direct number for the local Ironwood office (that the 1-800# customer service rep refused to give me). I call and voice my concern for their total inept handling of a simple installation call. The guy schedules me for next week, so I'm a little happier with that. We'll see what happens next.
Posted by I Install on 2007-04-29:
Wow, the installers in your area must be very lazy.....I install DirecTV and there have been many a night that I have stayed out till 10:00pm or after to get the job done right. As an example today I had to deal with an international dish..which I am not trained on nor am I supposed to have to work on but I spent 2 extra hours of my time making sure the guys system worked right. And the bum didn't even give me a tip. Not even a lousy $10....You all may think this is an easy job but you belly crawl under somebody's house, or get on a slick ladder in the rain and snow, or get on a high roof. Oh and you want a High Def upgrade with a High Def DVR? Cool I get a whole $55 to drive out to your place get on your roof (two stories up maybe) put up Bertha, rewire the dish, and then crawl under your house to put a second wire into the room where you want the HDDVR because the builder was too cheap to put two coaxes in each room...oh yeah I forgot I probably have to also put a 6x8 switch on because your system now requires over 4 lines. Thanks to your dog I'm stepping in landmines in your yard because your too lazy to pick up his/her dung and you want my boots off each time I step inside your door. And just to make a living for my family I'm pulling 6 of these jobs a day. Oh I forgot to mention I'm a contractor and I have to pay for the wire and accessories and those diplexers that you think are a dime a dozen cost $10 a piece at Radio Shack and you expect me to give them to you and you get pissed off when I tell you I have to charge you for them. Not to mention the surround sound system and all the electronics you have that you expect me to tie the receiver into and make sure it all works. and then crawling into your attic and digging around in the insulation looking for a splitter the wonderful electrician put in when you paid him bucko $ to wall fish another line into your spare bedroom. We work our butts off to satisfy people and give good service while trying to make a living for our families and some people can find nothing to do but complain. Maybe there really is a big problem in your area mister and I sure feel for you but not all of us are like that and I gotta say I've ran into some people that are simply impossible to please. It's too bad.
Posted by eceruss on 2007-07-13:
I install, You should get a job you are better at and enjoy more.
Posted by Simonav02 on 2007-07-19:
I am just going through the same positive kind of service with ironwood, they have had 3 no show appointments one of which was made by a manager there. I have been given a lot of credit from direct TV but this does not help with the fact that i have waited for 12 hours the past two weeks and spent over 300mins on the phone. At direct TV 9/10 people are useless unless you don't mind waiting 20+mins to speak to a manager and then they are helpful. They would not even give me an address to write a letter of complaint too. Thanks so much direct TV!!! That help you move advert on TV is a load of BS!
Posted by Simonav02 on 2007-07-19:
Reply to I Install. Fair enough you may be one of the people that does the job well but look at the people on this site would you be happy if this had happened to you? I too have to work and giving up time for someone to come and install but them not showing up is not an easy thing to do especially when they have missed 3 appointments already. As for giving a tip, you must be kidding the company you work for are a bunch of **** if they had any idea about customer service you may get something in the field but your just the person that we the customer get to see in person and no wonder that you have a lot of anger taken out on you. Direct TV say its not their fault when you lot mess up which i agree with them its not, they contract out to ironwood and well lets see how much longer the contract stays with you. Poor service is what i associate with ironwood, its a shame that your company reflects on you but it does.
Posted by direcguy on 2007-08-02:
I am an installer for Ironwood. You complain about the installers not showing up on time, but you do not consider how much work we put in in a day. I have to work 70 hour weeks because we are overloaded with work due to the high rate of customer increase. Not only do we have a load of work, but we don't know the individual situations when we do an install. When I show up to a house, I do a site survey to decide what I have to do to get this house installed. If I have to wire every outlet in the house, crawl through nasty crawl spaces, and navigate myself through a spiderweb of an attic, it takes much more time! I have to sweat my a** off in the summer time and no one even offers me a glass of water. I freeze to death in the winter and people complain that I took so long. What the H*LL IS WRONG WITH THIS PICTURE?!
Posted by Ladderman on 2007-08-12:
I have to also agree with the installers to a point. First no one deserves to go through having to reschedule over and over again. Needing a 40' ladder is ridiculous since I work off of a 28 footer, and that is scary enough. No installers carry 40' ladders that I know of. If so they are very rarely used. That dish would be going somewhere else on that house or in the yard. Second these techs do go through a lot. Everybody picks on the poor cable guys and satellite installers as if they are low life dirt, which I would assume most are not. It is bad enough they have to put up with other peoples clutter against the house, which they have to move, dogs, fences, or anything in their way, which could have been taken care of before the install. People think all techs are just going to show up, install a receiver and leave. They may have to get into places you would never imagine. Who cares how long it takes as long as it was done right the first time. And for time frames give me a break, you can not go by those. It's as if you could magically fix every problem as quick as you want. If a tech has 6 jobs, they are sunk. Period. And it's always the techs fault, or the companies. Have you ever noticed, but people like to complain about cable and satellite companies, but you hardly hear people rant about gas, and service call prices for plumbing and heating and air companies, which are just as bad, not counting their utility bills which go up and down depending on their usage. I think there are bigger fish to fry than TV companies. It's always someone else's fault but their own. If their car breaks down blame it on the satellite or cable companies. Sick of people head hunting.
Posted by JustAnotherFlippingInstaller on 2007-08-24:
First off, eceruss, you really should try to find looking for another job while working overtime EVERYDAY sometimes up to 18 hours a day!

That being said... I could sit here all day and give you all more stories from the installers' side of things. But I won't because you don't really care. That's fine though. I will be so kind as to give you just one example of what we go through on a day to day basis though:

Started three weeks ago. Went out to what was supposed to be a simple install, or so the paperwork indicated. The customer on the work order wasn't home, just the wife. Usually not a big deal, however she wouldn't consent to ANYTHING being done without her husband being home. I asked her if she can arrange for him to get home and I would return later in the day. Nope, he was out of town on business. Okay fine, so after wasting an hour going back and forth about doing this install I reluctantly call in and reschedule the appointment for when her husband was going to be home and I went on with my busy day. Three days later I get the same job in my route (this is cool, because I already know exactly what needs to be done). I get there, husband's conveniently out of town again and this time the wife's gone too. Just the 19 year old son with a note that says "It's a go, exactly how we discussed it." I hate situations like this because there's always a chance that plans might need to change, but I went ahead and did it anyway. Exactly like the customer's wife and I had discussed a few days prior. Job's now completely done and functioning perfectly. Three days later I get a service all for this customer. Go there, nobody home. Two days later, same service call. Once again, nobody home. Customer calls my call center at 7:30pm, who in turn call me two minutes later asking me if I can go back out. The first day I get off before dark in about a month and they want me to go back out in the field. Didn't happen. Went out the next morning, customer was there. He started to rip into me about how the original installer did this and did that and screwed this and that up and then started to tell me about how this "original installer" was hitting on his wife right in front of him and peeping on her through a bathroom window from his ladder. When I confronted him with the fact that I was the original installer and neither he, nor his wife were there when I installed his system he proceeded to rip into me about how I was a liar and he wanted me out of his house and called me every uncomplimentary name he could think of. All of this and I just have to stand there and smile and kiss his a$$ and try to figure out how to go on since the supervisor just wants this service call taken care of, no matter what. End result, there wasn't a single problem with his system and his wife came home and put him in his place.

This is the kind of thing that we deal with EVERYDAY! So please, try to think about things like this before you start to rip a technician a new one. Try to realize that most of the time the source of the frustration you're going through is either way above that tech's level or just your own bullheaded mistake.
Posted by ironwood help on 2007-12-19:
Hi everyone I really don't know if I should say this but,I'm a Ironwood employee out of Pittsburgh,I am a Tech I do the installing,Upgrades & Service calls.

Believe me when I say Ironwood is the most unorganized Company I have ever worked for and are a joke when it comes to certain things.

Too try and shed some light on some things,I have read lots of reviews on this site and guess what I can believe them,But as far as a tech not wanting to work in the rain,that's just lazy.The work order being wrong that is Direct-TV's fault Ironwood can not legally change a work order,because they are not you(privacy).40 foot ladders only Supervisors carry them and they are limited so that needs a special appointment.I am here to try to answer some of the question and concerns that anyone my have & not be able to get a answer to.

Again I stress I am fed up with Ironwood Communication,so what you hear from me is the TRUTH.
Posted by DebtorBasher on 2007-12-19:
I've never seen such a Starless post before!
Posted by Anonymous on 2007-12-19:
LOL.not anymore D B
Posted by DebtorBasher on 2007-12-19:
Welcome to the site Ironwood...I'm sure you will be of value to those with problems like this. With this post being over a year old, I don't think you'll reach the poster...however, I'm sure more complaints will pop up.
Posted by DebtorBasher on 2007-12-19:
Yeah Steve...that did kinda stick out like a sore thumb, didn't it? LOL!
Posted by DebtorBasher on 2007-12-19:
Sometimes I feel like Rudolph...trying to cover his shiny nose with mud...LOL.
Posted by ironwood help on 2007-12-19:
Well I wanted to pick a post that was old and stand out to get noticed,so anyway I'm here.
Posted by DebtorBasher on 2007-12-19:
You've accomplished what you sat out to do! LOL!
Posted by ironwood help on 2007-12-19:
Yea well I could go on and on about ironwood,but you know what just because ironwood does things wrong or bad doesn't mean its direct TV's fault.and If I go on about them some will think bad about direct TV .I have lots of help to give out on problems within the company to problems with your system or even install questions.thanks
Posted by IronwoodSucks on 2007-12-30:
My first experience with ironwood was today, got an appointment for 12pm to 5 pm, about 2:30 Jose the installer calls and gives a line that could choke a horse, any ways he was going to be late about 5:30 but he would call first.5:45 came around I decided to call Jose, he said I'm just finishing up be there in a few minutes, needless to say that didn't happen 1.5 hours later I try Jose one more time, he's no longer answering his phone so I get direct TV involved and they put me in contact with IronWoodlie Comm., I mean Ironwood Comm. They can't get the installer either. So there so sorry I waited around 3 hours after my appointment window but they can't help me until 8am tomorrow. The real hoot is Jose just called as I started typing this post and said he had been on the phone for an 1.5 hours trying to set up an account for the last guy, so I asked what were you doing for the other 2 hours ? It's a racket but I guess were stuck if we want Sat. TV.
Posted by SwitchingToComcast on 2008-01-11:
I don't know that anyone here is bashing the installers, so installers, please don't get all bent out of shape. You just happen to have unfortunately chosen to work for the world's worst company ever! I know the installers that have been to my house were all professional, and hardworking - and working on commission only. The problem is that folks working on a commission only basis are bound to rush through a job so they can fit more into one day & better provide for their families. I get it. The biggest problem with Ironwood is in their call center. They are rude and trained to lie to their customers. I could spend an hour telling you about my 5 day fiasco with these idiots. Instead, I'll just take my business elsewhere.
Posted by Lynnie123 on 2008-04-05:
Ironwood Communications SUCKS ! They lied to our face (via phone) and changed our appt without our consent on the day they were to show up to install a dish and DVR. We waited the ENTIRE day when they were to show btwn 8am and noon. No call, no nothing. They are liars, cheats and why DirecTV does business with them is beyond comprehension. We didn't let it slide. We called DirecTV, complained until we got a Sr. Mgr to refund our $99 installation and they gave us 3 months of discounts and perks. COMPLAIN to DirecTV and maybe we as consumers will be heard if there is a revolt !
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Worst Company Ever
Posted by JERPIT on 09/14/2006
SANTA ROSA, CALIFORNIA --
This company is the worst ever. I had a appointment for yesterday between 1-5. Nobody showed. At 5:pm I called them and they said the installer would be here at 6:30 pm. He never showed. I called them back at 7:30 pm, they could not contact the installer, I called until 9:00pm, and was told that the installer still had the equipment in his truck, so I would be first in the morning. I have taken off another day of work to make this appointment, and its another no show. The company now says that they can squeeze me in next week. Direct TV is doing nothing about this mess. This morning I spoke to a manager named David Nye. He said it would be unfair for a installer to come out to my house today, just because his installer hung me up all day yesterday. I have to wait for another appointment on another day.

I have posted the above comments on Yahoo reviews for Ironwood Communications, and while checking the internet I have found that there are many posts complaining about poor service.

     
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Posted by Anonymous on 2006-09-14:
Do you have another choice? If so drop Ironwood Communications and see how the next guys do. Good luck its getting worst all the time.
Posted by Anonymous on 2006-09-15:
"worse"
Posted by JERPIT on 2006-09-15:
WORST - most horrible most awful, the pits, nastiest, most evil worse
Posted by yipcarl on 2006-09-27:
I totally agree regarding IRONWOOD. What a total joke that company is. I can't understand how they stay in business. I own 2 companies and if I ran them like this one I would definately be out of business AND DTV is no better. They have a monopoly on the best programming so they could give 2 blanks. My story is way worse. 3.5 months of screwed up appointments, addresses, along with 4 days off work for NOTHING. stay away at all costs. ryan
Posted by SRC on 2006-10-04:
Ironwood Communications' satellite installation is quite typical of some of the worst installers that I have dealt with. Their technicians appear to have been trained to assume that the customer knows nothing and that they do not have to change their procedures however logical an alternate approach would be.

Case in point: installation of DirecTV in my house in San Diego. It is a new house, so I did not want them to drill ugly holes through the walls to let the cable in. The house, as is typipcal of many homes in Southern California, has two independendent coaxial cable feeds running from the outside joint box into the house. Only one of them was being used to bring in television feed from another provider. In advance of Ironwood's arrival, I used the remaining unused cable, and hooked up the necessary satellite pass-through combiners so that the dish cable could be routed through that.

I had access to some microwave/RF equipment from work and elsewhere, so I was actually able to check the satellite signal path through the second cable, and it was working fine.

On the designated appointment date, the appointment window was between 1 P.M. and 5 P.M. When they did not show up until 5:00, I called Ironwood and was cut off after a long hold, then called them again and after an equally long hold, got through to an agent. She said that she would contact the installation subcontractor. Then, at 6:30, the subcontractor called me up saying that they would show up the next morning. Basically, I wasted one afternoon of work for nothing.

The next morning, the installer showed up. When I showed him the outside box, his prompt answer, even without looking, was, "No, it will not work." I explained what I had done including the signal path verification, but he would not budge. By that time, he had also noticed my older DishNetwotrk satellite dish and said that DirecTV would not work with DishNetwork feed on the same cable. When I explained to him that it was not the same cable, he changed the tune, and said DirecTV would not work with any kind of cable service - Time Warner or Cox - riding on the same cable.

I again explained to him that what he claimed did not make sense as cable TV and satellite TV are on two completely different bands. At this point, he started claiming that since I had also subscribed to some international channels on the satellite, it would not work with cable TV.

Thereafter, he gave me an option: do it exactly as he would or not install DirecTV. So, finally, he ended up installing the "traditional" way - by drilling a hold through the wall.

Oh, by the way, once he left, I did try out the route that I had prepared myself. And it worked flawlessly, no worse than what the installer had done.

I am now left with the hole in the wall for no technical reason, and simply because the technician was either too arrogant or too uninitiated to understand the very basics of the technology of the service that he was providing. I will take this up with DirecTV and Ironwood, but just wanted to let you folks know of my bad experience.

Thanks for listening.
Posted by avidan on 2006-10-26:
ironwood is the worst. had appt. on sunday for 12-5, no call and no show. i had to call them and figure out if the guy was coming. they could not get in touch with the tech. the assistant on the phone barely spoke english. when i asked for her manager, she said "my manager is unavailable". all the while i heard someone in the background coaching this woman on what to say. i then asked her "who is that in the background" and she answered "my manager"!!! so that was sunday. then on tuesday i recieved a call from ironwood for a reschedule on wed. from 12-5. wed morning i get a call asking if i wanted to reschedule my appt.. i said "what are you talking about, i have and appt today from 12-5" they said "i have no record of you having an appt. today" and explained further that no one could come out and do the install.
Posted by PeteBoon on 2006-11-04:
First time dealing with Ironwood Communications. I order new HD Directv box and new 5-line LNB disk 2 weeks ago and had an appointment on Friday Nov3,06 between 1pm-5pm.
We have an existing dual line LNB in the back of the house connecting 2 rooms. When I order from Directv I had instructed them that the tech will remove an existing disk and replace with the new 5-line LNB disk. Run a new cable to a new room in front of the house for HD box.Also connect 2 existing cables to this new 5-line LNB disk for future box upgrade.
What the tech did was LAZY and very not professional. He came at 5:30 pm which was already dark outside, then put a new disk right on the roof in front of the house and run a short cable to the new room under it. I guess I will call Directv and demand that Ironwood Communications tech to come back and do what i had order in the first place. I would have done that myself if i have time because i did the original dual line LNB myself way back 4-5 years ago. I don't know why DirecTV even hire Ironwood Communications company to do all their installations????
Cable TV( Timewarner, Charter) will gain more customer because of better installation tech and their programming is getting better also.
Posted by barnsz on 2007-01-13:
Jerpit
i had the same problem here in Missouri the guy came out and said it was a custom install i had all the cable from dish-net work that i would cost me 125.00 Cash for him to do it.there was Nothing for him to do change out the dish and run 1 cable so he left i called got another guy out here he put up the dish ran the cable that i needed and charge NOTHING.i think some of them run Scam's and trying to get Cash from People
Posted by MikeyD on 2007-01-20:
Ironwood Communications is mostly staffed by independent contractors and they get paid by the job, so is really fair to blame the entire company just because they have a few bad eggs in the organization.
Posted by afuentes on 2007-01-31:
OMG! I thought I was the only one with these issues! I have spent literally hours of wasted time that I should not have to spend trying to get 1 room installed. DISGUSTED!!!!
Posted by Hate Ironwood on 2007-01-31:
Have caught them in numerous blatant lies and we are going to file a lawsuit against them. Anyone care to join...time is money!
Posted by Mr. Stephen on 2007-03-22:
I do understand were everyone is coming from, and I do simithize. I am an installer for Ironwood Comm, and would like to let you all know a few things that should not be happening. For one when getting a DVR install the 2nd line that is needed IS included with the installation, and is not to be charged, unless it goes outside of the basic installation. Meaning that if the only way to run it is down the wall, then it is to charged but if we can run it through the crawl space, the it is free. Also it is company policy to have landlod permission, in writing or over the phone. I would like to appologize for the installers that do not have the common sence that the good lord gave them. Unfortuatly some bad apples ruin the whole barrel for the rest of us installers that do try to make our customers happy. Unforutanly I wont say were I live at but I do live in the Washington state area. I Wish that I could make everyone's experience with Ironwood Communications a good one, but I cant doit. I am only one person. I am coming from wo sides of the fence, I have installed oth DirecTv and Dish Network, and have worked for the cable company (Comcast) and enjoy working for DirecTv through Ironwood Comm, and will do what it takes to make my customers happy. So to those that have had a bad experience, I do appologoize, and to those with a good experience please let us know. Thank You
Posted by IRONWOOD SUCKS on 2007-06-12:
This is the second time I have had to deal with these morons. The first time they came to do the initial install they didn't bring a tripod for the dish, knowing that I lived in an appartment and that most appartments won't let you put the dish on the buildings anymore. So I had to reschedule and couldn't get an appointment for another week which was a real bummer because I had the cable turned off the day I was supposed to get the dish. So I had no tv for a week. When they finally came back I had to help the guy install the dish and run the wires into and through the house. (he didn't know how to use his own equipment).

Then months later, forgeting how idiotic the company is I wanted to upgrade to the hd dish. On the first appointment, which I missed work for, they called me right when they were supposed to show up and said that my reciever didn't come in yet and they had to reschedule??!!!! I placed this order four days before the appointment. Then they come back three days later on a saturday and the guy says he cannot install the dish because the tripod I have has a 1 3/4" pipe and the new hd dish takes a 2" pipe to mount to. He said he couldn't do anything and I need to reschedule. I talked to Ironwood and they don't carry any type of addapter for this and they don't even know what to do in this situation. Why wouldn't they have thought of this before they even showed up knowing I have a tripod??? How is this possible I was thinking to myself I can't be the only person in direct tv history that wanted to upgrade to a hd dish. WTF!!!! So I took it upon my self to go to the hardware store and bought 30 dollars worth of stuff to try to get this to work since they threw their hands up in the air and said it's my problem. Now today I am waiting for them to show up (took anther day off work) and they still havn't called or anything. Direct tv will be hearing from me soon. I don't know how any company can have such a incompetent company representing them.
Posted by Ladderman on 2007-08-12:
Easy. Call your cable company to set up an appointment.
Posted by JustAnotherFlippingInstaller on 2007-08-24:
SRC: I have been installing DirecTV for longer than anybody else in my office. I don't know the specifics of your particular system and situation, but I do know that there are MANY situations in which what the installer said is correct. No matter what testing you may have done, there are certain installations in which a DirecTV system will use the same band as tradition cable TV systems. You mentioned an international dish, which must be used with a 6x8 multiswitch, which CAN NOT be used in conjunction with diplexers as you wished the technician to do. Sure it may work fine after you hooked it up, but it will fail one day. Maybe 10 years from now, maybe tomorrow. The technician most likely was told NEVER to use diplexers in conjunction with a 6x8 multiswitch, and did EXACTLY what he was told by his bosses and their customer, DirecTV.
Posted by haydukelives on 2007-09-24:
I am an installer for ironwood and i am very good. As far as missed appointments, at least in my area, we are very overloaded. We need good techs. The techs in my office have to try to make 6-10 appointments a day, 6 days a week. Sometimes with a drive time of up to 2 hours between jobs. It is very hard to make all appointments each day. We are putting in 70-80 hours a week, and you do not realize the stress that we are under. Especially with rude unreasonable customers. The next time I call a customer to inform them of the possibility that I may be late or that they may have to reschedule do to overbooking, and I hear "That's not my problem." or "I don't care if you are here until 7 am, I want my shxt.", I just may shove a dish up someones arse! Or quit and then they will have to wait longer because there are even less techs to serve them. I do not even have satellite tv because I am so turned off by the way people are about their tv. If you have to wait for an installation then read a book in the meantime. Until I find a better job I guess I will continue to feed the sheep. Meaning YOU!!
Posted by dish network intaller on 2012-08-12:
Since cable tv went digital and all sat signals are digital... bandstacking your existing cable service with that of sat is no longer possible. with dish's duo tuner technology even when cable was analog it required 2 sep cable feeds..1 for tv 1 and one for tv 2..a solo receiver with analog cable feed can be diplexed and then utilize the same line going into the home
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Ironwood: Beyond Neglect
Posted by Heavy Hitter on 02/05/2007
BULLHEAD CITY, ARIZONA -- I live in Southern California but own a second home on the Colorado River. I made an appointment for the installation of three DVR's in my River home more than two months in advance and got automated calls from Ironwood confirming the appointment approximately 24 hours in advance. After receiving the confirmations, I drove to my River home, a 9 hour round trip, for the sole purpose of keeping the appointment. I waited patiently during the 1-5 window I had been given for the appointment. At 4:00, I called to make sure they were coming and was told they did not have the equipment they were supposed to install. They never bothered to call me; I wouldn't have found out unless I called them.

That was on a Saturday. The person I spoke to said they could get the equipment and install it for me on Monday if I was willing to extend my stay. Not wanting to waste the entire trip, I agreed.

Unfortunately, Monday was merely a replay of Saturday. Again, I waited until 4:00, then called to make sure they were coming. Again, I was informed the equipment had not arrived. Again, they did not bother to tell me this; I only found out after waiting several hours before calling them.

My 3-day trip was completely wasted. A full week has now elapsed and Ironwood still has not apologized or offered an explanation. They have yet to call me (other than the automated calls) for any reason.

I think there are enough disgruntled customers out there to interest an attorney in a class action, which I would enthusiastically join. In my opinion, Ironwood's behavior is uncivilized and burdens other people unnecessarily. Never, to my knowledge, has a service provider displayed such utter contempt for its customers.
     
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Posted by Noneill on 2007-02-06:
I think you should take them to small claims court and try to get a judgement against them. They probably wouldn't show up in court either.
Posted by jacob on 2007-09-14:
I am a proud employee of ironwood so when I see comments and not facts it sucks.when the customer ordes d-tv i comes with a standard/professional installation. that means through the wall or through the foor. I agree there are some bad apples out there lets face it we have seen it everyhere. i work ot of a smaller site than the rest we have about 30 techs.To the person who said ironwood has there own contractors that is wrng ironwood is the contractor we just show up to the jobs. In a perfect world every homewould be pre-wired for d-tv.,Instead they have none or only 2 service lines going from outside to the mediabox inside, makes a litle difficult to hide or not drill holes so from a installer who cares about his work take a minute to see the sit.In most cases d-tv doesnt even give ironwood proper notes on job thats not an excuse that is a fact.I have to deal with miscommunicaton everyday,upset customers.Whoever talks about there dog lets give he tech a break im sure he feels bad enough i almost ran a dog over last week just went out to my van and started to leave I didnt know the dog was under the van the customer came running out.I dont know the sit. but accidents happen so lets give the tech a break.Im sure i will get feedback.There are alot good techs out there you guys have had some horrible exp.sorry
Posted by jacob on 2007-09-15:
good luck on a lawsuit ironwood probably has OJs defence on call.If everyone wanted to file a judgement on every bad exp. the deficite would rise to companys going bankrupt. Good help is hard to find!!! let me know if if you employ more than 2000 people and every body does what they are suppose to.
Posted by jktshff1 on 2007-09-15:
heavy..what would are you suing for..lost wages? Only the lawyers make money in a class action.
jacob..
1. You are doing what you get paid for. I don't see a problem with that.
2. I always look under and around my van before getting in and driving off common sense tells you to do that.
3. I don't see where the op was complaining about the tech..he was complaining about the company not communicating and did a good job of explaining.
Posted by jacob on 2007-09-16:
looks like a have a fan. All I was doing was looking out for ironwood. wasnt nessarely talking about the techs just dont point fingers untill you know the facts.in or site we do not have an automated calling system,I havent even heard of any irnwood site having one.I would love to know the number that the customer called and who would give it to them. D-tv usually deals through e-mail.
Posted by jacob on 2007-09-16:
I cant believe you would try to convince yourself or any body. that you look under your van and around before you drive away.I agree you should.I guess it could be if you only get in and out one time!!!
Posted by jktshff1 on 2007-09-17:
Don't need to convince anyone, just a recommendation and I do it. A quick walk around and looking under takes little time and can prevent a lot of problems.
I have Direct TV and love it.
Posted by nikisoba on 2008-06-22:
I've never even heard of Ironwood, but I live in Bullhead City and I'm absolutely blown away by how horrible local customer service is. Amazing. This particular example IS a really bad display of customer service, but in this area, you're kinda screwed no matter what you choose.
Posted by OutlawComic on 2008-12-31:
Hey Jacob i worked for ironwood in Sacramento and they sucked. uncompensated for long hours low pay poor benefits and horrible management.
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The worst
Posted by Stebro on 02/02/2007
MARIN COUNTY, CALIFORNIA -- I scheduled an appointment for a new satellite dish in December. The soonest they could come was January 31 between 1 and 5. I waited around all afternoon. No one showed and no one called. When I called, I was told that my order had been canceled but they had no idea who canceled it or why. The soonest they could reschedule was a month later. When I told them I already had waited a month and shouldn't have to go to the end of the line because of their mistake, they basically said tough luck. I tried to reach a supervisor and was told he would call me back. No one ever called. This is one of the worst companies to deal with. I see from other postings on this board that my experience is not exactly unique.

     
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Posted by Sparticus on 2007-02-02:
I saw your previous complaint against Directv. Sounds like the same story! What is going on? Which service did you order? Both?
Posted by Anonymous on 2007-02-02:
I noticed that too spart. Something's not right here.
Posted by stebro on 2007-02-02:
Thanks for noticing. When you call Directv to order service in my area, they subcontract to Ironwood Communications. Directv took my initial order. When no one showed up, I first talked to Directv and got nowhere Then I did some investigation and found out that Ironwood was the subcontractor. Since Directv would not schedule service for 3-4 more weeks, I called Ironwood directly. That experience is described in my posting. They're both in it together. Sorry if I caused any confusion.
Posted by stebro on 2007-02-03:
Update-A happy ending. I got a call today (Saturday) from the Director of Operations for Ironwood Communications. He apparently read the message I posted on this board. He promised to send someone out today. During the day, I got follow up calls from him and from several other people at Ironwood. The technician showed up, did the work, and told me how to contact him in the future. Some conclusions:
1)My3Cents really can work; 2) The people I talked to at Ironwood today were all very helpful and apologetic. From this experience, I believe the main problem at Ironwood is getting past the people who answer the phones in their call center and offices and speaking to someone in a position of responsibility. This is not easy because the people who answer the phones seem very dedicated to preventing customers from reaching their bosses. They really do the company a disservice. Unlike the higher ups, the people I talked to prior to today had no clue about providing customer service and seemed to regard customers as an annoyance. Maybe they need better training.
Posted by nmartini187 on 2007-03-27:
I stumbled upon your message, and thought i would put in a few words. I was just recently employed by directv as a customer service rep. I am in no way shape or form defending directv with this message but being that I did work for them I thought I would throw you some in and outs of the company for any future problems you might have. I do apologize for all of the problems you have had and I honestly do understand your comments about customer service, who knows at one point I may have been someone you have talked to. I will agree with you the training we receive from this company is not the best, it's a little 2 week basic training and then your thrown onto the phones with almost no knowledge of anything. First and foremost when you finally clear the automated system unless you hit the right prompt to go technical support you will be put through to billing. Billing are *the newest employees* they are fresh to the phones and dont really know a whole lot again due to the training. So before even asking anything to them I suggest getting trasnfered straight over to installation support (my dept) a direct line to them is 1-888-355-7530. Now, in regards to you being rescheduled or order cxled. Installation support only has 2 tools to their advantage 1 being the ordering system where we order equip and sched. the dates. The dates are at no control of directv. The home service providers or HSP's like Ironwood are subcontracted companies and the only ones that have control of dates. I dont know how your oder got cxled but I can tell you the resched. process is determined by the HSP and if they have proper inventory to get you the date you want and need. It sounds to me like this company didnt check their inventory correctly and therefore could only resched. you to when they thought the equip would be in. After giving you the open dates the only power we have is to call this hsp and see if there is anything closer and/or explain the suituation to a rep and try and get someone out there sooner. Now the hsp reps are low on power too they see what we see and can only in turn contact the dispatch supervisor to get approval. They used to be able to get approval right away but as of lately they can either only email the supervisor or you wait for supervisor to call you back, and at that point both the directv rep and hsp rep are powerless. Speaking to a supervisor yourself is yes you are right a task. Now when you call into Directv and ask for one you will be routed to whats called a resolutions specialist. The only power they have over a installations rep is to email to account management which in turn you will wait for someone to contact back. The best and almost the only solution you have is to either wait or cxl services. Now my best advise to you and anyone else who reads this is to go installations first and see if a solution can be made. If not dont ask for a supervisor tell them you want to cxl your service and they will in turn transfer you straight over to the customer retention department (crg). CRG are not supervisors but have a alot more they can do, whether it be crediting you via your monthly bill or they also have the power to reach the hsp and if they do not help they have the power to reach that hsp's regional office where you can definatly get a lot done, unfortunatly i cannot give a direct line to them as they didnt even give the reps access to it, but they can definatly transfer you to them. I hope this in some way helped you for furture issues, feel free to post back with any other questions I will be happy to help you out as I will check back.
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Ironwood Communcations / Direct TV Sucks
Posted by Cuty on 10/14/2007
CHANDLER, ARIZONA -- I am a return customer to Direct TV. My husband and I were so happy to see all the wonderful programs and packages that were offered by Direct TV via mail. We went ahead and cancelled our local cable service, and were looking forward to all this new programs that will come on.

Appointment #1 10/2/07: A technician was scheduled to come out and complete the “easy installation process” on 10/2/2007 between 12-4p.m. I was more than happy to take half day off from work waiting for the technician. The technician ended up showing up at 5:30p.m. I was a bit unhappy thinking that I could have been working all day. But since this was supposed to be a 1-time thing. No biggie. The tech guy told me that there were several issues and he wouldn’t be able to install it. He said that since my Internet line has not been switched to a standalone, my Internet service would not work if he installed the Direct TV Service. I explained to him that the Internet guy would come out and fix it 2 days later, and I could live without the Internet service for a few days. Then, he found another excuse not to do it. He told us that they need two plugs on the back of our TV in order to install the DVR, and the only way that can be done is if we are willing to pay $85 and he would run a line thru the attic. My husband and I talked about it over the phone and we agreed to pay and got the whole thing over with. Then, he spent about 2 minutes in the attic and he decided that it was more worked that needed to be done then he expected, he would need to reschedule and come out on Saturday again. This guy is from “Ironwood Communications” located in Chandler, Arizona.

Appointment #2 10/6: After several days of not having our TV service, we were still happy that the same installer would be coming out and installed the dish for us. It turned out that Ironwood contracted some other company to complete the installation for us. Not the same guy who promised me that could come back out. These crews explained to us that they could run a line through one of our bedrooms and still gave us a free installation. While all 3 of them began the installation process, I wanted to confirm that they were aware of the special program I ordered called “ the Jadeworld”. They immediately stop the installation process and told me that they were not being told, and they did not have the “International dish” for programs to come on. They told me they would come out the same night with the correct dish, which turned out to be the next day, and reschedule again to the following Monday.

Appointment #3 10/8 and 10/9: A guy showed up on time. This is a different tech guy again. Prior to the installation, we explained to him that we need a 3LNB dish for Jadeworld channels to come on. He did not bother looking into it and started installing the international dish. We figured he is the expert, not us, and he insisted that he knew what he was doing. After 4 hours of installation, he could not activate the Jadeworld channels. Then he realized that we were right all along. What we need was the 3LNB, not the international dish. Since it was getting really late at night and he could not finished wiring all the rooms, we allowed him to complete the rest the next day.

Appointment #4 10/13: We were on the phone with Direct TV for an hour and a half trying to get this rescheduled. We told them that all we needed is the correct dish for the Jadeworld channels to kick in. Nothing more. Direct TV scheduled with “Ironwood Communications” again for the installation, supposedly between 4-8p.m. My husband called the local office on Wednesday and checked if they could come out earlier. Unfortunately, they were all booked up. My husband and I waited patiently until Saturday, and a guy from Ironwood Communications by the name of “Sean” called us and cancelled our appointment. He forced us to reschedule the appointment because “there was miscommunication between Ironwood and sub-contractors”, and “he was not aware our appointment”. He told us that he was just a tech and he had no control over this. Finally, we had to call direct TV again and on hold for an hour, did a 3 way phone call with Ironwood Communications. We were on hold for 30 minutes before someone finally picked up the phone. Not only she was not being understanding in regards to our frustration towards the situation, she was extremely rude to us (and direct TV Staff) over the phone. Direct TV customer service rep explained to them that if they didn’t correct their mistake and came out the same night, the customer was going to cancel. Their response was “that’s not our problem, go ahead and cancel then”

Appointment #5 10/15: Ironwood tried to correct his or her mistake by sending someone out to us between 4-8p.m. When the tech called us, I asked him if he was aware of what happened and what needs to be done. Not only he did not know anything besides “this is a regular installation, right?” without knowing what 3 LNB is or why we needed it, I could not even understand the guy. His English was so poor that I could not even understand him at all. I then called direct TV and found out why they are sending out “ironwood” to us again. I explained to Direct TV customer service rep what the situation was and specifically requested another tech company to do it correctly once and for all. I was told by the customer service that they would request for the approval from the management to allow another company fixing all the mistakes. Managers would call me back within 24-48 hours to grant me the approval on this.

I called back 30 minutes later to confirm that this is a correction on the mistake that they’ve all made since the beginning, and this is not a “upgrade” service. The customer service rep told me that both orders dated on 10/13 and 10/15 were for an “upgrade” on the dish, and they were going to charge us on it. She kindly cancelled those two activities and re-opened another one for us. I asked the customer service rep if she could re-escalate this activity to her supervisor and request for another tech company, since she cancelled the one that was supposed to be escalated. She told me that it was impossible to get done that way, and she did not see any note from the previous rep that it would be done. We were on the phone for quite some time and she finally realized that we were now able to pick a different tech company for the installation process. Not to mention that she argued with me for 15 minutes and insisted that we needed an international dish when it was not right. I had to educate her what has changed and that Jadeworld was no longer with the international dish. It is the 3LNB (from I have been told by other reps). The whole thing wasted 2 hours of my working time.

Throughout the whole process, my husband and I were on the phone with Direct TV at least 10 times, with an hour each minimal, and constantly got transferred from one department to another. DO NOT ORDER DIRECT TV. AND IF YOU DO, PLEASE TELL THEM DO NOT USE "IRONWOOD COMMUNICATIONS" FOR INSTALLATIONS. THEY SUCK!!!!!
     
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Posted by RIVERSIDE METRO NISSAN SUCKS on 2007-10-14:
I AGREE WITH YOU ... we have same problem that we need a INTERNATIONAL DISH ...they've been here twice only ... but i guess its a miscommunication with Directv & their installer ... whoever do the ordering process ... coz that even happen to me twice when we moved ... one in CA & one here in AZ ... same people ironwood ... but different in CA ... same thing they didnt bring the right dish for the INTERNATIONAL CHANEL ... thats i told them that i need the international dish(when we came fr CA) ... coz i dont want them to mess up again ...
Posted by Starlord on 2007-10-15:
I only live just down the road from Chandler, just south of Coolidge, and I don't understand your complaint at all, unless you are talking only of Ironwood. Down here, DirecTV and Ironwood have apparently parted ways. I called Ironwood for some assistance in hooking up a new home theatre unit, and the guy at Ironwood was very rude, and told me to call DirecTV. I called the DirecTV number, and they sent a technician out the next day and installed the new equipment, even though it was not DirecTV's. I had to pay a service charge, but that I expected. All my dealings with DirecTV have been very positive, and I have been with them for almost 6 years now. Hang in there, I am sure DirecTV will be taking over the installations in Chandler before long. They are doing their own here now, and have bought the technicians all pretty new trucks. They also have very courteous and friendly employees, which Ironwood never did.
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Stole $50 from me; shoddy installation.
Posted by Isbellja on 06/20/2009
TULSA, OKLAHOMA -- I am in shock as to how many bad reviews are on here about this company. It makes me feel all the more angry, used, and cheated. For one, when my direct TV was set up a year ago by someone from ironwood it was the crappiest job I had ever seen. Cable wire came out of the ceiling from my son's closet. 20-30 ft of cable wire just dangling from the ceiling and lying on his closet floor. 2nd, they used a splitter to connect that cable wire from his room to the main receiver in our livingroom. (My son's closet is actually directly behind the wall that our main receiver was on). So, if my son goes into his closet at any time and touches that wire we lose signal. So, I called direct TV for another technician to come out. I simply wanted another wire ran into my son's room so the 2 receivers were not connected together via a splitter. I also wanted the livingroom wire to be fixed so it did not come through my son's closet ceiling. This tech drilled a hole from the outside of my house, through the BRICK WALL and into my son's room. The cable wire comes into my son's wall about 3 ft up from the ground--2 black wires and a hole in the middle of his wall. No outlet protector, no protection from bugs or rain or anything from outside. Plus now we have property damage to the outside of our home because the idiot drilled through BRICK. So, I called direct TV again and complained of the job. Again, for the third time, a technician from ironwood comes out. We wanted the livingroom receiver moved to a different wall (about 5 ft away from where it was.) We wanted the 20-30 ft of wire out of my son's closet. We wanted something else to be done about the wire coming through our brick wall and the holes around that wire. The technician showed up on time. He came in our home talking on his cell phone. He had no work order with him. He didn't even know what he was there to do. When we told him we wanted the receiver in the livingroom moved to a different wall, he said it would cost $65. I told him that when I called direct TV to set this up they told me it would cost $49. He said, "Well, let me check. They have had some price changes lately. Oh yes, it is $49." I thought, "hmmmm." So then I asked if it would be billed to my direct TV account. He told me no, it's never just billed to your account. It has to be cash or a check and paid the day of service. Again, I thought, "hmmm." He proceeded to go outside and talk on his cell phone for about 15 min before he got started. However, this guy actually did a good job installing the receiver on the new wall. He did not fix the wire coming from my son's closet ceiling, nor did he touch the wire coming into my son's room from the outside brick. He hooked up the TV to our receiver and reset it. He waited for the satellite to load. He was finished. Less than 30 min of work. My husband paid him $50. (He did not have the $1 change). He asked my husband to borrow a pen to fill out his paperwork. My husband signed it. He told my husband he would go get his copy. He then went out to his truck... and left. We had no receipt. No copy of the work order. Nothing. Funny thing is, today I looked at my statement online from direct TV and guess what? I had been billed $49. I called them at 5 pm when I got home from work. I was transferred to 4 different people and on the phone 2 hrs. Finally, someone told me they contract installation/repairs to Ironwood Communications, but they do not have a phone number or address to this company. And since we had no receipt showing we paid the tech IN CASH, we would more than likely be responsible to pay the $49 to direct TV as billed. WHAT?? You mean to tell me that a billion dollar corporation, such as direct TV, contracts work out to someone who represents them, yet they don't even have a phone number for them. (They said all work orders are submitted via a form on the computer). After 2 hours of getting nowhere, I looked up Ironwood online. All I was hoping to find was a phone number so I could find out what was going on. Instead, I found hundreds of reviews from I don't know how many different websites. People that have been screwed royally by this company. I was in shock. How can this company get away with what they do? I called direct TV back. I ended up spending 2 more hours on the phone talking to 2 different people this time. Finally, a man from tech support (I am sorry, in all the people I talked to today I did not get his name), he got the $49 fee taken off my account. At that point, I told him $50 bucks is JUST $50 BUCKS! At this point, someone came into my home and stole $50 from me. They get paid by the job. So, he got paid by his employer to come out, plus he got a nice little $50 bonus. And direct TV lost $50 because the people they contract out are dishonest. Not only that, we only switched from Dish Network to direct TV a year ago so we could get the MLB package. I told the guy from direct TV that watching baseball is not worth what we have been through in a year. Even my husband said screw it, we'll switch back. How many customers is direct TV willing to lose? Why hasn't someone called an investigative reporter from 20/20 or dateline or something. Because according to the websites this happens all over America. If someone knows a way to contact someone to investigate, let me know. I will gladly do anything I can. One more thing...after the guy from direct TV refunded the charge tonight, he offered to set up someone to come out at NO COST and fix the things that were not fixed. Guess what??? It would have been someone from IRONWOOD!!! My husband said no thanks, he'll get a wire cutter to cut down all that wire from my son's closet and patch the holes himself. At this point it isn't about the $50. It is about a company that gets paid money to do crappy work. It's employees can come into your home and destruct it, and all the while steal money from you as well. And they can get away with it because they have a "CONTRACT" and direct TV claims to have no information regarding the company. One more thing... IRONWOOD is changing it's name to "Direct TV Home Services" nationwide. All phone numbers I found online are no longer working numbers. I found no website for this company. How can we stop them??
     
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Posted by madconsumer on 2009-06-20:
unless you are paying for custom installation, they use the shortest route to run cable. if you want custom installation, then you will need to hire your own installer.
Posted by tnchuck100 on 2009-06-20:
mad, what is wrong with you? Shortest run does not equal shoddy installation.
Posted by madconsumer on 2009-06-20:
chucky, you would argue if i said the sky was blue.
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Poor Service in Every way!!
Posted by Frustrated by stupidity on 05/19/2009
BELLEVILLE, ARKANSAS -- After reading all of the complains about Ironwood communications, I only wish I'd investigated a bit further before signing up with them. Let me tell you my story....The installer was to show up at 4:30pm. I took off work and my husband took off work to be there when they showed up. We waited around until 5pm when we got a phonecall saying the guy would show up at between 5:30 and 6:00. We told them to call us so we could give directions because our house is hard to find. At about 6:30 we get a call and the man is lost. My husband tried to give him directions but it was like talking to a wall, so we told him to stay put and we'd meet him at a specific location and he could follow us to our house. We arrive at that location and he isn't there. He has continued to drive and is lost yet again. So we tell him to meet us at a second location. He does and we lead him to our house. By this time its after 7:00. He gets out of the van and says "it looks like I'm working for free tonight". He walks around my yard for about ten minutes and says that he can't do it. He can get either locals or the regular sattelite but not both. I say I don't care about locals but he refused to do it without both parts. He says he needs us to cut down a tree before he comes back. Now, "this tree" is over 100 feet tall and about 6 feet wide. I wonder where he wants me to put this tree. On my house? Or maybe my electric wires? So, long story short, he leaves. My husband calls Direct TV and they say that he could have done it and he was just lazy. they set up a new installation date for 10 days later. Meanwhile I've already paid for the service. Why should I be penalized due to their incompetence? The next day I call DirectTV back myself and tell them my story. They tell me to call Ironwood or that Ironwood would call me within 24 hours. I still have not received that call and my sattelite is still not installed. I would highly advise anyone not to go through this company. They are liars and incompetant and refuse to make their promises or contracts good.
     
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Posted by BokiBean on 2009-05-19:
Call Ironwood and tell them you want your money back. I'll bet you get someone's attention THEN.
Posted by Anonymous on 2009-05-19:
"liars and incompetant and refuse to make their promises or contracts good", pretty much covers it.
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Service Call No Shows
Posted by MPB on 10/23/2008
SANTA ROSA, CALIFORNIA -- Beware of this company and by default Direct TV. Poor quality installation work followed by 2 (so far) no shows on system down service calls. Evidently this seems to be the norm with Ironwood Communications. I wish I had known to do a search on them prior to this. We are now going to incur the expense of switching services. These guys do not care about quality or commitments.

Good luck if you use them.

     
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Posted by bugaboo1 on 2008-10-24:
Yep, I had same problem w/Ironwood. Finally showed up 2 days after they were supposed to be there, never got it up and running AND left a gaping hole w/live wires hanging out in my wall. Your best bet is to deal with Direct TV CORPORATE. Don't waste your time calling into the toll free number.
Posted by Anonymous on 2008-10-24:
I can't stand no-shows.Glad Ironwood doesn't do installs in my area.
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Terrible Service Rip Off Company
Posted by Bailez on 08/07/2008
SCOTTSDALE, ARIZONA -- Direct TV and Ironwood Communications are the WORST Company I have ever dealt with. I hope someone can tell me if there is a class action suit going on with them because I want to participate. They told me I had a 90 day window to see if I wanted to keep the service before the early termination fee was activated. I disconnected within 2 months because they never connected the DVD nor the remote never worked in one of our rooms. I called numerous times even spoke to a supervisor which he assured me he would have the tech call me to set up appointment. I never heard back from them. When I called again some of the phones had been disconnected or changed numbers. I left another message to no avail.

They did a shabby job on the wiring. I live in a community with an HOA and instead of laying the lines where they couldn't be seen, which would have been very easy to do, they dropped them right down the front of my house so the HOA stated writing me letters. Now they want to charge me almost $400 for early termination. What kind of business is that when they are the ones at fault? Does anyone know of a class action suit?

     
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Posted by bugaboo1 on 2008-08-07:
I also had a problem w/both of these companies (in PA). I had it installed for exactly 1 hour. They came when only my minor son was there. Called me from my house about 5 times on my cell. When I finally got home, I had no phone, no internet. They left a broken blue box where the cable runs thru hanging out of the wall with live wires attached to it. I called immediately and the little snot nosed tech says "how am I supposed to fix something when I don't have the parts?" I expect my house to be left in the same shape as when I left it. Called DirectTV and cancelled. No problem, send back the equipment and all w/be forgiven. Here it is one year later and the almost $400 early termination fee is still on my credit. Nobody wants to do anything about it. I w/also like to join a class action suit against these yahoo's.
Posted by Anonymous on 2008-08-07:
You are dealing with two different companies. Right now DirecTV is pitching the following hard in LA:

"Los Angeles, 150 ch pkg now only $34.99/mo (1yr) + Free Install"

Couple of problems, one, you never see the contract they put you on. Two, they lie over the phone, anything to get you to sign up. Three, once the sales rep gets your credit card or bank info you are screwed. Four, they contract out to Ironwood and will tell you your problem is with Ironwood and won't help you.

DirecTV has been in court more times than you can count. They almost always loose but all you will get is a $10 coupon for DirecTV services which is what you're trying to rid your self of. The attorneys always do well though.

They may have a great TV signal but the company and their customer service are a nightmare.
Posted by Janes2008 on 2008-08-08:
This is in reply to bugaboo1's comment:
That is totally against their own policy. If you have it installed less than 24 hours you can cancel with no penalty. In some states, as long as you signed up through Direct Sales you can cancel within 15 days of the installation without penalty. As long as you return the equipment, they aren't able to hold you liable for early term fee if you cancelled in that time frame. Sometimes the system will still apply those fees but if they find that you cancelled within the correct time frame they will have it reversed. It's worth making a stink about.
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Direct TV
Posted by Shaneg1234 on 07/29/2008
PUYALLUP WASHINGTON -- My wife and I live in an RV. I called Friday the 25th to order HD satellite service from DTV. Later that day I was told that I had to work in Portland for the next 2 weeks. I called to see if I could change to an earlier appt if one was available, and of course, was told no. I reminded them that I would need a tripod to set my dish on, due to the fact I don't want anybody drilling holes or attaching anything to our RV. They said not a problem and she would add it to the work order. Monday I was coming back into town so I figured I would call to see if there was a cancellation and they could do it earlier and yet again, no was the answer.

So here it is Tuesday the 29th, and I get a call at 11 saying that you are my last install for the day and was I home. MY appt time was between 4 and 8 pm. I told him I was not at home and would be there at 4. Now mind you I spent 75 in gas and took off work early and drove 2.5 hours to meet with the installer. I asked him if he had a tripod for the dish and he said that in fact he did not. I then called Ironwood and told the idiotic CSR that the tech is 4 hours early and didn't have the correct hardware. She spoke with dispatch, and then confirmed with me that they do not set up DTV for RV's. I then fought with them for hours trying to figure out what needed to be done. All in all, I won the argument after an email to them with a forward of automated email response from the AG's office.

Come to find out the HD dish will not fit on the tripod and a gentleman called me up and said they would be happy to set up regular non-HD equipment. Now this whole time I have been calling trying to get an earlier appointment and reminding them that I need a tripod for my dish BECAUSE I LIVE IN AN RV, and no one got the damn clue.

The service tech will be there at 3, I have spoke with him and confirmed with him that he has all the equipment.

I am typing this rant at 6:05, and guess what? No tech to be found!! I have filed complaints with all the appropriate offices. Now shouldn't the person that signs you up know what can and cannot be installed?

I hope he shows up, and after he does, no more IronHEAD Communications for me!!!!!!
     
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