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Ironwood Communications Caused the Death of my Dog
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BETHLEHEM, PENNSYLVANIA -- In early April, DirecTV sent an individual from Ironwood Communications to upgrade our system and this is what happened.

First of all, the technicians showed up at my house and did not knock on my front door. They proceeded trough a closed gate in my back yard and started inspecting the dish there. It wasn't until I came out to the back yard that contact was initiated with them. It should be noted that my wife was breast feeding my six-day old son in direct line of the window on the back door. They proceeded to do what they needed to do with the dish. When they came inside, I let Edgar, my pure-breed, champion pedigree, English bulldog out the back door so that he would not be in there way. I did not know at that time that they had left the back gate open. About an hour later, we realized Edgar was missing. I went searching for him and then called the police. They told me he had been hit by a car and brought to the vet. I called the vet and they informed me that Edgar had died on the x-ray table from internal bleeding.

Ironwood has now sent me a letter denying my property damage claim. First of all, I never filed a property damage claim...I do not view my dog as property and I am insulted by it. Secondly, they state it is not there job to "watch and maintain control" of the dog. I never said it was, but it is their responsibility to not carelessly leave my gate open…a gate that was closed before they opened it. Another issue I have is the mysterious second technician that was at my house. When I spoke with an individual at the local Ironwood office and another in their national office, they both seemed surprised by the fact that two technicians were here. Despite repeated attempts, they would not tell me who the second individual was. Also, despite the fact that I was holding the dog around the chest while they were in my house and I was talking to them, the technician claimed he didn't see the dog. To top it all off, they left here with only one TV of the three working. Someone else had to come out two days later to fix it and they were in disbelief at the sloppy job done.

In regards to the individual at Ironwood’s national office, he first gave me a wrong phone number over the phone and then the number he gave me in his letter to contact him wasn't correct, either. I had to jump through hoops to finally get in touch with him.

Initially, individual’s I have spoken to at DirecTV were sincere and kind. They seemed to appreciate the pain that has been brought to my family. However, after they escalated my complaint over a month ago, I still have not heard anything back from them. They have also ignored a follow-up email I sent them three weeks ago. Now I am unsure of what to think of DirecTV.

I haven’t asked for anything from anyone at this point...I just wanted an apology from the responsible persons and to maybe keep this from happening again. Now, Ironwood has turned our sadness into anger. I considered small claims against Ironwood and their technicians, as well as trespassing charges for initially entering my property without permission. However, I have a newborn child at home and do not have the energy to pursue this issue any further because of the emotional toll. So, the purpose of this letter to you is in hopes that other people will keep any eye on their pets when service people are at their houses. I also wanted to express my concern over how the law perceives pets as property. Even if I wanted to pursue some sort of lawsuit, I wouldn’t want to stand their as they refer to Edgar as property.

This was a family member. One that we went through surgeries and health problems with. One that my 20-month old son played with. One that we relied on for personal safety. Nothing can bring him back, but I am going to do all I can to make sure it doesn't happen to someone else.
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Simbabe54 on 05/07/2007:
I am so sorry this happened to you.I think you are owed an apology because Ironwood did,albeit indirectly,cause the death of your dog by leaving a gate opened in your yard.
In the future,you might want to post a sign on your gate saying something like "Keep gate closed"I hope this works out for you and I am very sorry about your poor dog.
Anonymous on 05/07/2007:
Was there "beware of dog" sign posted?
Skye on 05/07/2007:
I am so sorry for your loss. We always keep locks on our gates, so nobody, and I mean nobody can just walk in the yard without having to ask us for access.

It's just something to think about for the future, and for the safety of your new baby. You just don't want anyone coming into your backyard. Again so very sorry about your dog.
Skye on 05/07/2007:
I know how we consider our pets part of our families, but the laws of the land make them "just property", which is ridiculous. They feel pain and joy, and are not inanimate objects. They are living, breathing, creatures.

Can you at least get the money back spent on the Veterinarian visit?? I know it's nothing compared to the loss, but they do need to take responsibility for the loss of your "property".
By at least taking on the medical bill.

Again, consider those locks on the gate or gates. Some may think it's a nuisance, but it's all worth it. This is something my parents always did to keep the gates closed, locked, and the dogs safe, and us, the kids.
Anonymous on 05/07/2007:
Thought about this one for a while. I think I would try to get the names of the tech's. Then go to the police and file the trespassing report. Then when you are able sue Ironwood in small Claims court but list the tech's as co-defendants and have all three served. Once you have your case filed Ironwood will not be able to hide the contact info of the tech's. I am really getting more pissed off by the minute about what happened to you, your family and your pet and so wish you all the best.
Skye on 05/07/2007:
Superbowl, you hit the nail on the head! They entered his yard without permission. Sounds like a great avenue to pursue.

It's sad, a poor dog, died because they couldn't knock at the front door, and let the op know they were there, and would be going into his backyard.

MRM on 05/07/2007:
I hope you will at least get compensated for the Vet bills from Ironwood Communications.
Hugh_Jorgen on 05/07/2007:
Check your contract with DirectTV - you may have granted then and their agents (Ironwood) "reasonable" access to your property for maintenance of their equipment. I'm in NO way defending either of them, I would just hate to see you throw any money at lawyer's fees to find out they had their assets covered.
grandma005 on 05/07/2007:
It is sad what happened to your dog. But animals are considered property. I think that you can sue them for the replacement cost of the dog and the vet bills. I would sure give them a run for their money. I have the same problem with repair and lawn people leaving my gate open. I try to remember to check it before I let my dog out. In fact I also check the gate before letting my dog out into the back yard.
octobert on 05/07/2007:
Thanks for your kind notes, and of course, you are all correct about locks on the gates...It wasn't something I ever thought about. It's unfortunate that something like this has to happen in order to learn a lesson like this.

I'm not sure I have the energy to do anything else with this. This has already caused me migraines from high blood pressure and both my wife and I agreed that the best thing might be to let it go. Posting my experiece here and sending a couple of letters to the editor of our local paper is the final step of letting it go.

As I mentioned before, my second son was born six days before this happened, and he helps keep thing in perspective.

Again, thanks for your kind notes.
Anonymous on 05/07/2007:
I am not an animal person myself(my wife is,she is a vet tech),I feel bad about your situation.Sorry this happened.
direcguy on 08/02/2007:
I disagree, in part. Yes, you should get an apology or some kind of compensation, but it was not completely the installers fault. Check your gates. You knew they were back there.
octobert on 08/03/2007:
Direcguy, you are right, I knew they were back there, and I have to shoulder part of the blame. However, they are partially to blame, also. And, to me, it obvious these particular installers lied to hide their guilt. They told their investigators that they did not see a dog...I was on the ground, holding my bulldog as I spoke with them. To add insult to injury, Ironwood's corporate office has been nasty and beligerent in dealing with me. DirecTV has ignored my emails and phone calls. I have read your other posts about working 70 hours a week and the pressure you feel. I am sure it's horrible that you get all that overtime and I am sure having all that business is tough for DirecTV and Ironwood. Being busy is no excuse for crappy work. I would get fired for that excuse, but I guys those two companies don't give a crap if their service is shotty, as long as they get their money.
JustAnotherFlippingInstaller on 08/24/2007:
I'm completely the side of the original poster. As a person that's been owned by several dogs threw out my life (not the other way around), I feel deeply sorry for you and your family. These technicians should be held accountable. First off, it is policy of Ironwood Communications, as well as any other DirecTV HSP, for techs to secure permission before entering any portion of the property other than what is required for the trip to the front door. It's also common sense to either close gates and doors behind you or ask that any pets be put in a location where they won't be a run away risk. The first thing I ask a customer before going into a back yard is "Do you have any dogs?" If the answer is yes I ask "Will they run if I open your gates?" This is usually sufficient enough for the customer to move their dogs some place where they won't be able to get out while I am working. These "technicians" acted totally inappropriately and you have EVERY RIGHT to feel hurt by and angry with Ironwood.

To address the cencern of shotty work, not all of us installers do crappy work. Most of us do one hell of a great job at each and every house we go to.
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Ironwood Runaround...
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OVERLAND PARK, KANSAS -- I will be leaving DirecTV because of the poor performance of Ironwood Communications:

So, I was fed up with a variety of technical issues with DirecTV, and tried to cancel service. I let myself get talked into upgrading my box, which required an upgraded satellite dish. They scheduled an 8-12 appointment for like three weeks later. The day in question arrives, and I take it off. I call around 11:30 (directly to Ironwood Communications 800 number, not DirecTV). They tell me at 11:30 that the guy was running late (obviously), and could arrive at 1:30p. This is later than my time off allowed, but I agreed anyway. 2:00 rolls around, and I call back. The dispatcher can't get a hold of the installer, but promised to have him call me. 2:45 rolls around and he finally calls back. He explains that he's still on his first install of the day, but that his supervisor was 'already' working on a solution for me. I really wasn't REALLY pissed until he said the word already, like he was doing me a favor. 'Already' working on a solution would have happened around 11:00 that morning or so when he realized that he was still on his first install, and wouldn't make any of his morning (or afternoon, the way things went for him) appointments. So, I continue to wait. 3:15 when the supervisor calls, telling me that he his on his way, and would be there at 4:00. 4:30, I HAVE to leave for work, so I do. I call Ironwood again, and tell the dispatcher to have the guy come back to base, as I was finally giving up and leaving for work. This was the only mistake I made of the day (other than, you know, staying with DirecTV), as apparently, they took that has a cancellation. I immediately had called DirecTV, and they said that they couldn't reschedule until two months later. They couldn't get me in with a supervisor, so I call back later that night.

That begins a three day process of DirecTV "escalating" the issue, and promising me that someone from Ironwood would call me the next day. Three nights I make the call to D*, three days that they make that promise, and three days I'm disappointed. The notes in my account kept telling the CSR that I was a No-Show at the appointment, so I had to explain the situation 7,000 times. After a couple more days of waiting, I finally get a hold of a supervisor at my local Ironwood shop, and he tells me that while he doesn't have any HR20's in stock, the new shipment comes in on Thursday, and he could install it on Saturday.

I agreed, but couldn't get Saturday off. After not being able to get a hold of anyone at Ironwood who knew what they were talking about again, and going through all of the menus and CSRs trying explain thing, I quite literally gave up. Sunday Ticket is the only thing holding me to DirecTV, and I hope that I'll be making a move back east and alleviating that need by Football season, and I'll cancel, and get something local at the time.

DirecTV is not without its own problems, but its use of Ironwood is a real problem, as at the very least, my branch provides service that is well below acceptable standards. I understand that Ironwood specifically will peak at this board, and I am willing to speak to anyone at Ironwood about these issues.
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Terrible Service Rip Off Company
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SCOTTSDALE, ARIZONA -- Direct TV and Ironwood Communications are the WORST Company I have ever dealt with. I hope someone can tell me if there is a class action suit going on with them because I want to participate. They told me I had a 90 day window to see if I wanted to keep the service before the early termination fee was activated. I disconnected within 2 months because they never connected the DVD nor the remote never worked in one of our rooms. I called numerous times even spoke to a supervisor which he assured me he would have the tech call me to set up appointment. I never heard back from them. When I called again some of the phones had been disconnected or changed numbers. I left another message to no avail.

They did a shabby job on the wiring. I live in a community with an HOA and instead of laying the lines where they couldn't be seen, which would have been very easy to do, they dropped them right down the front of my house so the HOA stated writing me letters. Now they want to charge me almost $400 for early termination. What kind of business is that when they are the ones at fault? Does anyone know of a class action suit?

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bugaboo1 on 08/07/2008:
I also had a problem w/both of these companies (in PA). I had it installed for exactly 1 hour. They came when only my minor son was there. Called me from my house about 5 times on my cell. When I finally got home, I had no phone, no internet. They left a broken blue box where the cable runs through hanging out of the wall with live wires attached to it. I called immediately and the little snot nosed tech says "how am I supposed to fix something when I don't have the parts?" I expect my house to be left in the same shape as when I left it. Called DirectTV and cancelled. No problem, send back the equipment and all w/be forgiven. Here it is one year later and the almost $400 early termination fee is still on my credit. Nobody wants to do anything about it. I w/also like to join a class action suit against these yahoo's.
Anonymous on 08/07/2008:
You are dealing with two different companies. Right now DirecTV is pitching the following hard in LA:

"Los Angeles, 150 ch pkg now only $34.99/mo (1yr) + Free Install"

Couple of problems, one, you never see the contract they put you on. Two, they lie over the phone, anything to get you to sign up. Three, once the sales rep gets your credit card or bank info you are screwed. Four, they contract out to Ironwood and will tell you your problem is with Ironwood and won't help you.

DirecTV has been in court more times than you can count. They almost always loose but all you will get is a $10 coupon for DirecTV services which is what you're trying to rid your self of. The attorneys always do well though.

They may have a great TV signal but the company and their customer service are a nightmare.
Janes2008 on 08/08/2008:
This is in reply to bugaboo1's comment:
That is totally against their own policy. If you have it installed less than 24 hours you can cancel with no penalty. In some states, as long as you signed up through Direct Sales you can cancel within 15 days of the installation without penalty. As long as you return the equipment, they aren't able to hold you liable for early term fee if you cancelled in that time frame. Sometimes the system will still apply those fees but if they find that you cancelled within the correct time frame they will have it reversed. It's worth making a stink about.
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Excellent Service Experience
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HAMMOND RANCH, CALIFORNIA -- I read many reviews here about the poor service quality by Ironwood Communications. I almost canceled the call. I was happy with every aspect of the service. I called a day before and was given the phone number of the Medford Oregon office that would do the install. Although DirecTV could not tell me the model number of the receiver that was to be installed, Ironwood took the time to contact the local office and give me the model number. Still being skeptical, I called the local office a couple of hours before the appointment, and the receptionist assured me that Mr. Fisher would be doing the service and that she would ask him to give me a closer ETA. He did call and showed up when he said. He did an excellent job and explained everything as he went along.

I am a very critical customer, and this was one of the best service experiences I have had.
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MRM on 03/06/2008:
\o/ \o/ \o/ Three cheers to Ironwood Communications for providing Fred excellent service!
MSCANTBEWRONG on 03/06/2008:
I'm glad you were fortunate enough to receive good service however most people aren't as lucky as you. I hope your luck continues to hold out.
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Direct TV Installation
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OGDEN, UTAH -- I have had 4 service calls to my home. The first technician was very courteous and helpful. The second technician was in a hurry and left a mess behind. He was no courteous when I asked questions, instead he referred me to Direct TV to get my answer's. I was very disappointed in his service and dismayed when I had to have them return to my home for trouble we were having again. Thankfully we had another good technician who called to come earlier. He was concerned about leaving enough cable in case we were to move location. He did a great job and was nice to be around (friendly). The last technician came and had to continue his service after I left. My 27 year old pregnant daughter was her and the tech did not leave until me was sure that she understood how the box worked and how to order pay preview.
It is a sorry effect how one bad experience can cloud over the good experiences. I hope that they continue to hire tech that believe the customer is important enough to reschedule another appointment due to courteous treatment of the current customer that will make sure that they understands what the equipment that they bought is supposed to do and how to use it.

I am thankful for those who are representing a company that is concerned with customer care as well as installing properly.
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StraightShooter on 02/05/2008:
Sounds like fairly normal days dealing with Joe Public. There are the ones that treat you as they would expect to be treated and then there are the other ones. I'm glad it finally all worked out for you because I have been seeing lots of complaints with DirecTV here. I myself have no complaints at all, and I've had their service for about 10 years.
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No Shows for Ironwood communications
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AUBURN, CALIFORNIA -- Jan 1: Ironwood tech comes out to install HD receiver. He encountered problems and stated (and wrote on the work order) he would be back on January 5th. Jan 5th: no show.

I called Direct TV to complain. I received a call from an Ironwood supervisor stating a tech would be out Jan 12th. Jan 12th: no show.

I called Ironwood and asked for that supervisor. He never called me back.
Again, I called Direct TV. Another appointment for Jan 20th. We'll see if they show.

I changed my work schedule to accommodate the techs. they could at least called me to cancel instead of me waiting around.
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The worst service I have ever seen
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LITTLE ROCK, ARKANSAS -- I have been a customer of Direct TV since 1994 and have been pleased with their service. Recently we decided to get HDTV. We waited 2 weeks for installation. On the day of scheduled installation which was scheduled between 8 and 12 I was called at 9:30am to be told they would not be there. They rescheduled for two days later. The installation was terrible. They never got my HDTV working and could not install all my boxes because they lacked a required switch. The tech said that with time my problems (not receiving all my channels) would resolve. After 3 hours I called direct and they told me that I was misinformed and they would get a tech out in two days to fix it. When the next installer came he could not fix the problem and informed me that he spoke with the supervisor and was told the channels not coming in were future channels. When I questioned him he became beligerent and said he had to leave.

I called Direct and they rescheduled a senior installer for 2 days later. After one hour he could not fix the problem so he said he would bring me a new box the next day. Two days later no tech or phone call. I called Direct and they said their only solution was to send me a new box and I could install it myself. Two days later I received a call from Ironwood asking how I satisfied I was with their service. I informed them of my dissatisfaction. I was promised a supervisor would call me within an hour and resolve my complaint. Two days later no call from Ironwood. I have decided that I just have to fix the problem myself. I am totally disappointed both with Ironwood and Direct because no one wants to offer you service.

Throughout the process I have been polite and patient but I am truly contemplating dropping my Direct after 13 years but I am afraid that there is no company out there that truly wants to serve their customers. I will be writing a long complaint to Direct but I doubt they will ever respond.
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Terrible Customer Service
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QUEEN CREEK, ARIZONA -- I have had or I guess I should say put up with Directtv since November 2005. I should say Directtv, when working, is great. Since Nov. 2005 I have scheduled 11 appointments with Ironwood Communications. They have made it on time to just 4. The first was the initial installation scheduled for Nov. 25, 2005. The tech was a no call no show. I few days later they gave me another 4 hour window and this time the tech called an hour before that 4 hour window would expire and told me that he could not find my house and it would not come up on Mapquest. I told him I would give him directions, but he said he had already left the area. The third appointment was again a no call no show. I called ironwood and they told me that I never had an appointment. On the fourth try, the tech showed up 1 hour late rude with me and my wife.

About a month later my HD channels stopped working. I scheduled an appointment where I got the same excuse that the tech could not find my house and it would not Mapquest. Of course, Fedex, ups and qwest had no trouble finding it on Mapquest. So I rescheduled for about a week later. The tech arrived on time and fixed the problem with the HD channels and installed an off air antenna so I got local channels in HD. The antenna worked for a total of 3 hours. I decided to wait for the new DVR and dish to come out rather than have ironwood schedule another appointment to fix the off air antenna

When Directtv introduced their new DVR and dish. It took again 3 appointments for the tech to make it to my house and install it. They use the same excuses as before.

This past week my local HD channels went out. I scheduled an appointment for Sat. from 1-5. The tech called at 12:50, I missed the call. I returned his call at 12:58 and again he told me he could not find the house and I told him I would give him directions and he said he was in Queen Creek when he called at 12:50 but he was now in Chandler. Interesting since Chandler is about a 45 min drive from Queen Creek. He was rude and condescending to me on the phone. I have rescheduled for this Sat. We will see if they make it.

It should be noted that my house is in a very developed area and is easy to find.

After extensive dealing with technicians, supervisors, and managers with ironwood communication, it is my opinion that a culture of poor customer service and out right contempt for their customers exists. Through all of this Directtv has done nothing!
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Starlord on 07/11/2007:
We live just south of Coolidge, and as far as I can tell, Ironwood down here is no longer connected in any way to DirecTV. We purchased a new home theatre system, then realised we did not know how to hook it up. We called Ironwood, as they had instqalled our DirecTV. The guy who answered the phone for Ironwood was real nasty when he heard it was for DirecTV. He told me to call DirecT. I called DirecTV and explain I didn't know how to connect the new system to our DirecTV equipment. They had a tech out the next afternoon, and he was able to hook us up and get us going. Find a number for DirecTV, not Ironwood, and you will get good service.
SatMan on 07/18/2007:
FWIW if they used the same excuse about not finding your house on Mapquest or what ever there using, then most likely they were telling the truth. I've see some developed areas(4 to 8 yrs old) where the roads are on the map with name and all, but there is no address data.

As for the service of Iron Wood it looks like they've been bought out by 180 Connect ( so maybe they'll get better.
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Customer Disregard
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PHOENIX, ARIZONA -- Direct TV has hired Ironwood Communications as a key subcontractor in several states. However, Ironwood, a privately held company, has nearly no regard for customers. They give you an 800 number to call regarding installation appointments that won't go through without an access code which they make sure that you don't have. There local number is for employee access only and they list only their fax number. Boy, that is just so helpful! They did not show up as scheduled today to install direct tv. The installer called me up with lots of attitude. He was too busy to get here!!!! [In his defense and the fact that they are trying to get more employees throug, I suspect that he is overscheduled.] However, he was not nice on the phone call and said that he was busy. My point is that he could have called and said that he would be delayed...would that have been so hard? He had a 5 hour window (7am until noon). He didn't call until after I called Direct Tv. He was defensive and annoyed at having to talk with me. He called me back shortly afterward saying that he might be by at 1:30pm, but that I had to call him back or he would cancel the installation. What right does he have to cancel the installation? Neither Direct Tv (who seem to know little about these folks) nor folks at Ironwood Communications seem to know if he could do that. Yes, I actually, got to them through Direct TV. The woman at Ironwook automatically told me that she was sorry for my trouble...I said that she didn't sound sorry and she laughed! I guess I called that right. They have some kind of deal with Direct TV that is so good Direct TV doesn't seem to care if their customers are screwed in the process. Wow, I wonder what this relationship is...probably low ball bidding. Direct TV shame on you for no customer quality control metrics! If my husband didn't think Direct TV had something to offer, I would drop it so fast! It is not worth it, being treated like this and being laughed at. I made my husband come home from work so that he can deal with these people. It is 1:00pm the time the laughing lady gave me for a service man to be here and guess what no one is here. I have only been waiting 6 hours. But, then my time is not important to either Direct TV or Ironwood Communications.
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Ladderman on 08/12/2007:
Don't deal with those yahoo's. Get cable, and leave your worrys behind.
spatch on 08/17/2007:
Hello I work at ironwood in phx in the call center and the system is broken but it is getting better. When I first started working there the supervisors were completly worthless. You had to practically have an appoitment to ask them to do anything. Well that was 8 months ago. Now everything is flowing smoothly thanks to a new site supervisor and me putting my job on the line on a daily basis, stepping up and changing policies and procedures. But I can tell you one thing, not all cust are fair with us. Just as there are good and bad emmployees there are honest and dishonest customers and it is a daily battle to tell them apart. We all are striving to make ironwood a better place to work. And yes before our corporate office in denver was told not to give our local number out but that is no longer the case. As a matter of fact I will post our number now. Our phoenix number is 602-216-2507 and our east side office number is 480-705-8100. I am working very hard for the honest customers and will do everything in my power to satisfy the customer as long as they don't take advantage of us. But also dtv needs to be more honest and up front with their customers and get rid of their contract obligations. I have worked on several customer issues for an hour at a time to get them resolved and will continue for as long as I work there to please the honest customers. Thank you for your business! The training for the person that comes in off the street is 1 month to go from jo blow to installer and if you are not mechanicly inclined I do not think you shoud be an installer, it takes common sense and general electronics knowledge. Th trainers need to pay more attention to who they are hiring. The short training is because that you only get paid $8 dollars an hour for training. So please try and put yourself in our shoes, step back and think about it. Anyway the issues we have had in the past are slowly becoming a thing of the past. So if you have questions about your account you must cll dtv. If you have issues with a tech or general questions call our loc office and we will make an attempt to help you.
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Poor Service by Ironwood
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SAN DIEGO, CALIFORNIA -- I recently requested an upgrade of my Direct TV for an HD receiver/dish. I was connected with the installation contractor, Ironwood Communications (IC). IC promptly set up an appointment for the installation within 2 days of my request for an upgrade. I was told they would be at my home between 8AM and Noon on a Friday. When that day arrived, I waited for someone to show up but by Noon nobody had arrived so I called IC call center who called the local IC dispatcher but they said they were unable to contact the installer. They said notes on their file indicated the installer was running late and should be there within an hour. At 3:00 PM I called back to the local dispatcher who said the vehicle had broken down. They apologized and asked if we could reschedule for Sunday AM but I said no and requested they come out on the next Tuesday AM if possible. They re-scheduled for Tuesday between 1PM and 5 PM. On Tuesday morning I called to confirm the appointment and was told they would be thereby 5PM. once again, there was no callback and no show by the installer. I called the IC dispatcher back and they said the installer was running late but on his way and would be there between 5:30 and 6:30 PM. By 7:00 PM, nobody showed. I called Direct TV and spent 45 minutes with customer service, the retention and resolution teams who said they would follow up. Diect TV said they would credit ny account for $100 for the missed appointments and would get back to me. I got a call the next day from the local IC manager who said they would come out on Friday of the same week. I asked if I could have a better time slot than just 8AM to Noon and he said they would be there between 8AM and 9AM. The installer finally showed at 10:00 AM.

I told Direct TV that this company (Ironwood) is making them look bad. They said Ironwood is their exclusive installation contractor and that they had not received many complaints. I advised that they look into this closer because these types of issues can cost Direct TV it's reputation for good service.

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Ladderman on 08/12/2007:
At the rate their going satellites will be like dinasaurs. They will become extinct.
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