Poor Service in Every way!!
BELLEVILLE, ARKANSAS -- After reading all of the complains about Ironwood communications, I only wish I'd investigated a bit further before signing up with them. Let me tell you my story....The installer was to show up at 4:30pm. ... read full review2 Replies - Latest reply on 05/19/2009
SANTA ROSA, CALIFORNIA -- Beware of this company and by default Direct TV. Poor quality installation work followed by 2 (so far) no shows on system down service calls. Evidently this seems to be the norm with Ironwood Communications. I wish I had known to do a search on them prior to this. We are now going to incur the expense of switching services. These guys do not care about quality or commitments.
2 Replies - Latest reply on 10/24/2008Add reply
Good luck if you use them.
PUYALLUP WASHINGTON -- My wife and I live in an RV. I called Friday the 25th to order HD satellite service from DTV. Later that day I was told that I had to work in Portland for the next 2 weeks. I called to see if I could ... read full review
HAMMOND RANCH, CALIFORNIA -- I read many reviews here about the poor service quality by Ironwood Communications. I almost canceled the call. I was happy with every aspect of the service. I called a day before and was given the phone number of the Medford Oregon office that would do the install. Although DirecTV could not tell me the model number of the receiver that was to be installed, Ironwood took the time to contact the local office and give me the model number. Still being skeptical, I called the local office a couple of hours before the appointment, and the receptionist assured me that Mr. Fisher would be doing the service and that she would ask him to give me a closer ETA. He did call and showed up when he said. He did an excellent job and explained everything as he went along.
2 Replies - Latest reply on 03/06/2008Add reply
I am a very critical customer, and this was one of the best service experiences I have had.
Direct TV Installation
OGDEN, UTAH -- I have had 4 service calls to my home. The first technician was very courteous and helpful. The second technician was in a hurry and left a mess behind. He was no courteous when I asked questions, instead ... read full review1 Replies - Latest reply on 02/05/2008
Horrible Customer Service
SALT LAKE CITY, UTAH -- I agree with the other reviews of both Ironwood Communications and DirecTV. DirecTV because they don't care about the terrible service that their contractor provides and it doesn't appear they are doing ... read full review5 Replies - Latest reply on 01/28/2008
AUBURN, CALIFORNIA -- Jan 1: Ironwood tech comes out to install HD receiver. He encountered problems and stated (and wrote on the work order) he would be back on January 5th. Jan 5th: no show.
I called Direct TV to complain. I received a call from an Ironwood supervisor stating a tech would be out Jan 12th. Jan 12th: no show.
I called Ironwood and asked for that supervisor. He never called me back.
Again, I called Direct TV. Another appointment for Jan 20th. We'll see if they show.
I changed my work schedule to accommodate the techs. they could at least called me to cancel instead of me waiting around.
NAPA, CALIFORNIA -- I have to agree with other reviews I've seen on this company. Their service is pathetic. I had an install date, took a day off work to be there, and they never showed during the prescribed hours (sometime between 8 and 5!!!). They called back twice afterward to "get me back on their calendar" but after we were unable to connect they cancelled my order.
My equipment sat in their office for another 2 1/2 months while I went on with life. Not a word from them, the onus was on me apparently to resolve the situation, as if it is my full-time job to make arrangements to get TV equipment hooked up.
I just made another appointment, through DirecTV... hopefully they'll show up this time but I'm not holding my breath.
I had a new DirecTV dish installed and the Ironwood Communications installer left the old connector pipe attached to my roof and he threw the old dish into the field adjacent to my house. Add reply
SCOTTSDALE, ARIZONA -- This company is the worst, between no shows and then drilling into my stucco with 1/2 bolts that within 24 hrs the dish fell off and hit the ground breaking leaving us with no TV for the weekend. Will see today if they even show up to fix the problem, all I hear is we are sorry and no action already made three calls before 9:00 am to start my hammering process in order to get them to do there job right!
Direct TV need to find another installer company or hello dish.
PHOENIX -- These guys are the worst! Worst service call I've ever experienced. They trashed my house, placed power tools on my antique stereo, made 5 separate messes that he didn't clean up and worst, installed a new dish on the roof, JUST LEAVING THE OLD ONE, DISASSEMBLED ON THE ROOF!
I called Ironwood on October 21st and they called me back 19 days later! "Ben" wanted to come over and inspect and I told him I didn't need their services badly enough to allow anyone from their filthy company into my home again.
The worst service I have ever seen
LITTLE ROCK, ARKANSAS -- I have been a customer of Direct TV since 1994 and have been pleased with their service. Recently we decided to get HDTV. We waited 2 weeks for installation. On the day of scheduled installation which ... read full review
CHERRY HILL, NEW JERSEY -- I wanted to relate my Direct TV experience in New jersey with Ironwood Communications. I had read all of the horror stories on here and I did have some problems with Direct TV building my order and hanging up on me several times. And I spent hours on hold trying to get scheduled until my neighbor gave me a business card of a Director from that company.
2 Replies - Latest reply on 09/07/2007Add reply
He had been out to to my neighbor's home to do an install and left his card. I called him and he had me scheduled (WHEN I WANTED IT) and I got a call to verify my order two days before and at 8:10AM on the day of my installation I had a installer on my door step.
He did a beautiful job and he called to check on the install after the fact. And told me to call whenever I had an issue -- WHENEVER -- I have called but not with a problem which new customers.
I would recommend Direct TV, Ironwood Communications to anyone.
It took Ironwood four trips to almost get the installation right. The quality control tech wanted the dish moved for better reception. The tech didn't follow through with the request!
1 Replies - Latest reply on 07/30/2007Add reply
After waiting around for FOUR appointments, I am done!
I wouldn't have switched from Dish Network had I know the incompetence of this company!
Four calls to Ironwood and I still don't have a functioning HD DVR unit. The service tech seems to be less aware of the units functions than I am. These folks have a long way to go to give me a warm and fuzzy. Add reply
Terrible Customer Service
QUEEN CREEK, ARIZONA -- I have had or I guess I should say put up with Directtv since November 2005. I should say Directtv, when working, is great. Since Nov. 2005 I have scheduled 11 appointments with Ironwood Communications. ... read full review2 Replies - Latest reply on 07/18/2007