MELVILLE, NEW YORK -- Our experience with Island Furniture Galleries in Melville was unbelievable. This was to be our first bedroom set ever and were we taken for a ride. First the set came damaged in January 2009. Then it took 3 months to tell us that the new set that we ordered to replace this set did not come in a King Size. We called constantly and even went down there several times to get help. The new set we ordered was less money than the 1st set then we received damaged furniture again and again.
Mind you the furniture was returned to them in March, but they would not give us a credit to our credit card until after we got our credit card company involved and they fought this for us. Meanwhile, we were being charged interest on this money (which they refused to pay us after we received our credit). The 2 people that tried to help us at the company were fired and it turned out that we waited 8 agonizing months to finally have our bedroom set and our credit - they did not follow up on anything. If we wanted info, we had to call them constantly and was told "we'll call the company," but they never did.
I finally received the last replaced piece of furniture in August and cannot tell you what I wanted to do with it, but "of course" in the beginning of this ordeal when we requested to have a refund the answer was "NO." We had no choice, but accept a replacement set or we would lose our money. I dealt with Mrs. **.
I wish I had read the reviews before I went to this store, but I can promise you that neither I or anybody I know will ever buy from that store again. I did not expect to be treated in this way just because I needed a bedroom set (which happened to be the 1st set I have ever bought). Don't be scammed by the lies of these people. Go to BOB'S FURNITURE. YOU'LL GET MORE RESPECT.
MELVILLE, NEW YORK -- I ordered dinette set from Island Furniture in Melville on 4/7/07 with delivery date of 4/21. On Friday, 4/20, the day before scheduled delivery, I called the company for info on time of delivery and was told to call the following morning after 10:30am for an approximate delivery time. I called on 4/21 at 11am and salesperson had no record or knowledge of my delivery. I waited and finally got a call back from the manager, Julio **, who told me there was a mishap, and agreed that someone should have called me. He promised a second delivery date of April 27, Friday, after 6pm. I left work 2 hours early to be sure I was home in time for 6pm. I waited until 10pm. No delivery. No call.
I tried calling the company, no one there to answer and no capability of leaving a voice mail. Saturday, 4/28 I called and again spoke to Julio **. There are not enough words to describe how frustrated I was at their unprofessionalism and blatant lies. Mr. ** told me to come into the store for a refund of my down payment. I told him that I could not come on this day, the 28th, but that I would be at their store on Sunday, the 29th. I asked him to make sure he noted my paperwork and had my down payment in an envelope for me. He again assured me that he would let his staff aware of my visit.
I cannot even believe that when I arrived their today at 2pm, Sunday, April 29th, not only was Mr. ** not there, but not one salesperson in the store had knowledge of my situation. They tried reaching Mr. ** via cell phone, to no avail. I left the store asking that Mr. ** call me on my cell ASAP. It is almost 7pm and still no word. I've been getting the runaround from this company and their constant deception is unacceptable.