ISUZU

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2002 Axiom Bad Transmission/Poor Service
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AUGUSTA, GEORGIA -- I have a 2002 Isuzu Axiom. It has the 10/120 warranty. The transmission started slipping at approx 90k miles. We took it to Gerald Jones Isuzu service in Augusta Ga. They told us it had a leak in the transmission so they fixed it and sent us on our way. Less than a week later the transmission started smoking, slipping and almost left us stranded. We limped home at approx. 15 mph. We had them pick it up and take it back to be fixed. They then told us that it would require a new transmission and they would get us some prices. We informed them that it was still under warranty and we were not paying for a new transmission. They said they had to request a new one from Isuzu. Two days later Isuzu said they would authorize a new transmission. We were told by the dealer ship that it would take 3 days to come in and a day to fix it. Well 23 days later (Mar 7, 2007) we still do not have a transmission to put in our car. We were told the transmission was back ordered and they would not have one until April, 9 2007. We said fine, being as we have been borrowing a vehicle for 23 days, give us a loaner car. The service manager Tray Bolin called Louie Romero (Isuzu) the zone manager and requested that they allow us to have a loaner vehicle. He explained our situation and that it would be another month before they would even have a transmission and if he would authorize it. Louie denied our request. I called Isuzu customer service and opened a complaint. They said that there was nothing they could do, once the zone manager denied our request that his word was final. I asked for his number so I could speak to him about the matter, once again denied. So a long story short, Isuzu’s transmission broke…no fault of ours, their parts were back ordered for over a month….once again no fault of ours, BUT we get punished for it! I will NEVER buy an Isuzu again and will warn everybody I know not to buy one!!
     
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User Replies:
nikki1979 on 01/29/2008:
I KNOW EXACTLY WHAT YOU MEAN! I ALSO HAVE A 2002 ISUZU AXIOM! 1 WEEK AFTER I BOUGHT IT THE TRANSMISSION STARTED SLIPPING, THEY TOLD ME IT NEEDED TO BE REBUILT. THIS WAS IN JAN '07. WE HAD THE TRANSMISSION REBUILT...I HAD NOTHING BUT TROUBLE...I TOOK IT TO THE SHOP ON 4 DIFFERENT OCCASIONS FOR THEM TO TELL ME THEY COULDN'T FIND ANYTHING WRONG WITH IT! IT FINALLY WENT COMPLETELY OUT IN AUG '07. I TOOK IT TO ANOTHER SHOP AND PAID $1700 TO HAVE ANOTHER TRANSMISSION PUT IN. SEPT.6, 07 TO BE EXACT! IT STARTED LEAKING FLUID ABOUT 2 WEEKS AGO, I TOOK IT BACK TO THE SHOP AND THEY FIXED THE LEAK. THE DAY I PICKED IT UP...IT STARTED SLIPPING AGAIN...NOW IT WON'T MOVE IN DRIVE....THEY CAN'T SEEM TO FIND THE PROBLEM...I AM PAYING FOR A VEHICLE I CAN'T DRIVE!!!! IF ANYONE HAS ANY IDEA WHAT IT MIGHT BE PLEASE LET ME KNOW! I AM SPENT OUT ON THIS LEMON! I WILL NEVER BUY ANOTHER ISUZU!!! THANKS~ nichole_price1979@yahoo.com
smedley818 on 03/23/2009:
I also have a 2002 Isuzu Axiom XS. I bought it new in October of 2002 for two reasons; the warranty and the 0% financing with nothing down for 72 months. I had just started a new company and to establish business credit, I co-signed a business loan for myself and put the truck under my business name. I confirmed with the salesman, the sales manager, the F&I woman, the service manager, and the owner of the dealership, that completing the transaction this way would NOT affect my 10 year/120,000 mile warranty. They all told me it wouldn't, as long as I did not register the vehicle commercially; which I did not. Over the years, I have had a few things fixed under warranty with no problem (the intake manifold was replaced twice and the ECM computer was replaced once, along with a few other minor repairs). In the middle of January 2009, my transmission finally went. It was slipping so badly I could not drive over 20 mph.
The dealer I bought my truck from has gone out of business. When it did, I called Isuzu to find out where to get service done if I should need to use my warranty in the future. The ran my VIN, and told me I was still covered under the 10/120,000 warranty and I should go to a Lincoln dealer in Queens, NY (about 50 miles from my house).

I brought my truck there that day and Isuzu is refusing to honor my warranty because the truck is titled to my business. I have sent them several letters including copies of my original paperwork which clearly states I have the warranty. They are telling me that the dealer was mistaken and I need to take my problem up with him. I keep explaining that Malmstrom Isuzu is no longer in business and they keep telling me that it is "NOT THERE PROBLEM". Anyone have any suggestions? I have been renting a car for more than 9 weeks. I tried to get a lawyer here in NY, but I was told I need to find a lawyer in California, where Isuzu America has its corporate offices. Any input would be greatly appreciated.
Thanks,
Brad
Drew1 on 03/24/2010:
Wow, OK so I have a 2002 Isuzu Axiom. Just got towed 4 hours after the transmission went out. We bought the car as second owners under the impression that the warranty was transferable. Anyway, I guess we were wrong. Isuzu has backed out of N. America so good luck chasing it up. So frusterated
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