ROYAL OAK, MICHIGAN -- After being told a sofa would be delivered in 6 weeks, I waited 13 weeks and the sofa was the wrong color and the wrong size. The sofa was ordered on 12/9/07 and today is 3/9/07 and the situation is still not resolved. The owners have expressed no empathy and have not tried to rectify the situation. I called the manufacturer of the sofa (Canada) and they informed me that Italmoda has a "bad account" with them and that all orders have been put on hold. So they lied about the whole situation, and never called to keep me updated about the situation. They have absolutely expressed no empathy for the situation.2 Replies - Latest reply on 10/05/2013Add reply
We have purchased a bed from them and (stupid us) give them full payment. Bed was to be delivered within 2 weeks - NEVER came. We've called our credit card and got our money back.
THEY WILL TAKE YOUR MONEY ! and do nothing with your order. Buy at Gormans, Bright Ideas or any other store but not from them!!!!!
FARMINGTON HILLS, MICHIGAN -- This company is full of lies! They continued to lie to my regarding my order that I placed back in 6/08 its now 3/09 and I still do not have my order or a straight answer. I honestly don't think the order was ever placed. I want my money back and they are refusing to refund it. I would appreciate any help anyone can offer!
1 Replies - Latest reply on 03/14/2009Add reply
I'm so angry! I'll be making a trip to the Royal Oak police first thing Monday!
We ordered furniture from this company in May, 2008. To date (February, 2009) furniture did not arrive. We were given a check representing a return of the deposit. The check failed to clear due to insufficient funds.
5 Replies - Latest reply on 05/27/2009Add reply
This company has told us on two occasions that the furniture had arrived in the United States. In fact it is still in Italy if it has in fact been manufactured.
ROYAL OAK, MICHIGAN -- This store does not fill orders, this store only takes money.
We ordered a set of chairs from Italmoda. They never came after 9 months. We asked for our money back and were told that the chairs were on their way. We waited some more. We asked for our money back again and finally got to pick over some warehouse items that were partially damaged.
We have asked around and found that this common for them.