Its About Time! Master Matchmakers

6 reviews & complaints.
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Run Away From Them As Fast As You Can
Posted by on
I met JoAnn and one of her associates over 2 years ago. Initially, they were very professional. We met for over 2 hours and discussed the particulars of what I wanted and what I expected. They showed me lots of photos of men and JoAnn squealed "he'd be perfect" for me. Contracts were signed and we discussed distance and other details.

It took 3 months to hear from them. They matched me with someone who obviously was a couch potato (while I am very active).The associate was upset when I mentioned this. The second match was worse. He was much older, retired, and liked sedentary hobbies. While nothing is wrong with that, I am very active. He and I spoke on the phone. We agreed we had nothing in common, had different energy levels, and were probably match together only because we lived near each other. Not long after I received a call from JoAnn who told me that, basically, while she couldn't tell me to, a woman my age should seriously consider plastic surgery it because I looked at least 10 years older than I am and no one wants to date me. So, I quizzed my friends on how old they thought I looked. Mind you, my friends are professionals (doctors, lawyers, engineers, politicians, etc) and are in the public eye. Their response? "You are hot!" When I shared this fact with JoAnn she hit the roof- yelling, and telling me that how dare I question her judgment.

It took another 6 months to be matched with someone else. He was nice, but we didn't have a lot of chemistry- different politics, hobbies, etc.. The second date I went on was the same thing. I was contacted about another man and was told they would follow up, but I never heard from him, or MM again.

They still owe me a date- that was over a year ago. In the meantime, I've had countless dates from interesting, intelligent, educated and successful men who find me attractive- and ARE NOT from this awful service.

This service costs thousands and thousands of dollars. DO NOT WASTE YOUR MONEY!! If you want to spend lots of money and be insulted- go to a dominatrix.
     
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At Your Service on 2011-10-08:
I hate the thought of people getting cosmetic surgery. One should be happy with whom they are.
Skye on 2011-10-08:
I would like to suggest, since you are so active, how about doing some volunteer work for an animal rescue organization, habitat for humanity or joining perhaps a some sort of sports activity, to meet people? I do volunteer work for the humane society, and it amazes me how many single men are there helping and looking to meet new people. You want to meet a guy with simliar interests like you, and who likes to be on the go.

Save your money, treat yourself to a spa day, and then look into the possibilities for meeting new people I suggested. Church also is another good place.

I know it's not easy meeting Mr. Right, but sometimes Mr. Right now may build into something lasting. Friends first, and then see what happens. You can't force love. And no matter how great someone looks from their photo, we all know a photo cannot show us what's inside that person.

Thanks for sharing your experience for others who may be considering looking into this match making service you tried and tested.
lexophiliac on 2011-10-08:
Events And Adventures is a service for active people. They offer group outings and trips such as rafting, climbing adventures, and much more in a non-traditional, no pressure setting, designed to help like minded active singles get to know each other in a fun, relaxed setting.
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My experience with Master Matchmakers
Posted by on
I met with Joann July '04 and was excited about using her service. I live in central NJ and explained several times that I had two young children at home and didn't want to date anyone over 45 minutes, door-to-door, from my home. I expressed concern that I was far from her home area of PHL but Joann assured me that she had 50 women in her database that met my criteria and were within 45 minutes of me. I signed her contract and a couple days later she and her son both called me with different women they wanted me to meet. Both women were in PA and easily 2 hours from me. When I reminded Joann that she had agreed several times that she would only provide matches within 45 minutes from me she said "love knows no distance". When I continued to insist that I wouldn't travel more than 45 minutes because of my kids, her son said "so you're saying you need to be coddled?".

I ended up cancelling the contract without going on any dates (I came to believe she had closer to zero women than the 50 she claimed within 45 minutes of me), complained to the Better Business Bureau, talked with attorneys, etc. I was able to get a partial refund but I lost $2500 and all I received from Master Matchmakers was extraordinary frustration.
     
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Ponie on 2007-10-20:
Wow! $2500 for a date? For that price, I know a couple of gals who will drive to NJ to meet *you.* :)
Anonymous on 2007-10-20:
Geeezzz, we could have found you a date for a lot less than $2,500.00. What a rip.
killerklown on 2007-10-20:
lol...how desperate does a person have to get to spend $2500 for a date? You're just sad. I say that not to be mean, but because it just needs to be said. Sometimes the truth just hurts...
Anonymous on 2007-10-20:
Something's not adding up here. I'll have to side with klown on this one.
Anonymous on 2007-10-20:
For $2,500.00 I would have sent him a date from California and still made money on the deal. Paris Hilton is slinking around again.
Anonymous on 2007-10-20:
DoubleCody, I'll leave the same comment I left to the last person that posted a complaint about a dating site: why not go out into your community and get involved in some activities that will expose to you real people. For example volunteer work that you could also get your children involved in. $2500 is a lot of money for nothing but a disappointment and who knows what kind of women you would have been hooked up with anyway?
Sparticus on 2007-10-20:
Check out PlentyOfFish.com. Free dating site. Good luck.
Nohandle on 2007-10-20:
Sparticus, it was thoughtful of you to come up with that link. I personally have never known anyone to go with a dating service but from what I understand they want your money upfront and then suggest whoever is in their database. Why even bother stating your criteria? Thanks DoubleCody for those who are considering this service.
G223 on 2009-11-29:
Everyone is missing the point because they are hung up on the cost. It would have been a bargain if Steve and Jo Ann could deliver the love of your life, but they could not even deliver a date within the parameters you provided. They have not been able to deliver with me either. They have set me up without, it seems, any consideration at all. I think I am too far into it for a refund. Stupid me to think they had better resources than I.
Skye on 2009-11-29:
Well since this review is almost 3 years old, I truly hope the OP has found love by now.
PepperElf on 2009-11-30:
one can hope.
tho I'm wondering why G223 bothered pulling this out of the bottom of the barrel
Darlene283 on 2009-12-29:
Again, I'm shocked by this review because I've had nothing but a great experience with this service and know of so many others who certainly feel the same. "Love knows no distance"...well, it's true isn't it? If you found the absolutely most perfect match, the love of your life and they lived in an area out of your "criteria", would you really pass them up? I highly doubt it. Why cheat yourself of that chance? And, who says they wouldn't come to you and eventually relocate? Open your eyes and broaden your horizons so that you can find the love of your life that you are obviously seeking!!!
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No scam here!!!
Posted by on
NEW YORK, NEW YORK -- I was really shocked to read two negative reviews of It’s About Time Master Matchmakers. I love Steven and Joann! They’re great! I signed up for this service about two years ago after going through a divorce. My second match in the service I dated for about a year and a half. We recently had a mutual split and I re-activated myself with the service to use my remaining matches. It was like I was their first priority again. They started sending me potential matches within a few weeks.

Also, the whole pricing issue, they discuss it all with you in the initial interview. They describe the range of prices people pay, which is pretty widespread, and for a reason. It does not depend on how much one makes. It depends on how much work they will have to do to be able to satisfy your requests. Therefore, the pickiest people end up paying the most money.

And lastly, sometimes they do come back to you with things you don’t want to hear. They can’t help what people bring to them as feedback and it’s their job to share it with you. Personally, I wouldn’t want to be kept in the dark about why none of my matches didn’t want to see me a second time. It’s a learning experience for everyone.

Anyway, I just wanted to clarify for some people, because if a bad review on the internet may prevent you from embarking on a path with Steven and Joann that may have a permanent positive impact on your life, then I hope that my positive words will cause you to seek a third opinion before turning away. I’ve worked with some other matchmaking services and I’ve never received the quality of personalized service that I’ve received with Steven and JoAnn. However, know that they are an upscale service for the successful and the attractive, so if you see you are in need of a face-lift or gastric bypass surgery, this is not the service for you. They make no attempts to hide that. But also, know that successful does not necessarily mean rich, but successful along the lines of loving where you’re at in life and being good at what you do. Best of luck to all of you, and if you’re reading this, then maybe this is what you need to do at this point in your life.
     
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shawnp80 on 2007-08-20:
I might as well do it for him. Stew votes this review 'Very Helpful'. I do too, good review.
Slimjim on 2007-08-20:
LMAO, and pirate likes your style. Click on their names and hit TRUST.
BrandonLans on 2007-09-05:
I'm glad other people are speaking up for Steven and Joann. If it wasn't for them I'd still be single.
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It's About Time Master Matchmakers SCAM
Posted by on
PHILADELPHIA, PENNSYLVANIA -- Mother/Son Business - RipOff

It's About Time Master Matchmaker.

I saw their website and it looked like a nice matchmaking service, but it is smoke and mirrors. This is a perfect example that you can't judge a book by its cover. They have posted flattering pictures of themselves and positive testimonials. Don't be fooled as I was.

This business is a scam.
It's About Time matchmaker is a scam.

They charge according to how much money they think you make, so downgrade your answer to them about your income. I know someone who got charged $2000 less because of what she told them her income was.

They tell you they have many matches for you before you pay, then they tell you they have much fewer after you pay because of either what you look like, or what you're looking for. A face lift was suggested.

They argue with you and insult you. I believe it is to intimidate you to just back down and accept what they offer you, and to think less of yourself so you'll settle for what they offer you. Then they keep your money and don't match you claiming that you were too difficult to work with.

Charge it on Discover Card- you can get your money back.

Beware of this Dating Service. Might I suggest Premier Match.com.






     
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DORCAS on 2006-12-03:
$2000.00 more? How much more could they charge? I don't know much about these services but that really seems excessive to me. I have heard similar complaints on the
TV court shows. Sounds like you were able to stop the credit card payment at least. Hope you find the love of your life out there somewhere. :-)
Anonymous on 2006-12-04:
Might I suggest the old fashion way, just go to the bar, drink at least 10 drinks, I like rum and coke and the next day you will wake up married.
firstclassaction on 2006-12-08:
I have heard of this particular matchmaking service in the PA NJ NY area. "It's About Time Master Matchmakers" was taken to court a couple of years ago and lost for unsuitable business practices (they cheated people). It sounds like a familiar mistreatment that you're going through. My advice is Small Claims Court to get your money back. I like the rum and Coke idea, though, Lidman! Very funny! Seriously, though, I hope they get what they deserve. Seems unfair that there are people out there who don't work hard to earn their money the honest way. Instead, they take advantage of others' hard work and keep their money for themselves.
NightInTunisia on 2007-05-01:
"A face lift was suggested?"

Sounds like you need Blind Match.
BrandonLans on 2007-09-01:
I love their approach. The cold, hard truth. You probably do need a facelift. They probably charged you more because they could tell you'd be a major pain in the a$$. How many other dating services have you had to try before this one didn't work out for you?
BeautifulCalamity on 2008-03-05:
I have to disagree with the comments. I also have used the Master Matchmaker service and had a wonderful experience. Steve and JoAnn were lovely, polite, and helpful. They listened, made polite suggestions and great matches.
jerseygirl7777 on 2009-03-25:
They are a scam! I paid close to $3,000. What a waste. They set me up with their friends - men not in the service. Stay clear of Joann and Steve...I don't know how they live with themselves with all the money they cheat people out of. They take advantage of people who are simply looking for love and companionship.
G223 on 2009-11-29:
I recommend you NOT give your money to this service. The game they talk up front is not what they deliver once they have your money, which they require be paid UP FRONT. You have no recourse when they match you with just about anyone. Including the people you are meeting when you go out and disqualify on your own. There is no screening other than your financial position. Often they do not meet with the clients so how can they possibly match you. Your time and money is better spent elsewhere.
berlina on 2009-12-29:
When researching this company before signing up with them, I read your comment, but decided to go ahead and join anyway. Yes, they were brutally honest with me, but guess what, that's what I needed. They told me what no one else had the nerve to. Due to their straightforward approach I am now in a healthy, stable relationship and couldn't be happier. If you're looking for someone to sugar coat responses then this service isn't for you. They are honest and to me that's worthless!
Darlene283 on 2009-12-29:
I like many others have utilized this service and have found their upfront, sometimes brutally honest approach VERY helpful. I joined the service years ago and was introduced to my husband by them. I was shown many profiles of clients during my initial meeting and common sense told me that just because I found them attractive didn't mean they would think the same of me. Also, just because I signed up that day didn't mean that Mr Perfect was there waiting for me to join. It's a process. I was patient and took their advice and it paid off for me! Listen, there is a reason why people choose to join a dating service and that is because they are not able to find love on their own. Maybe there is something about each and every one of us that needs to be pointed out in order to better ourselves and make the proper stides to find the loves of our lives. After all, you are single, aren't you? I was given quite a few pointers in my initial meeting as well as throughout the matching process and I'm thankful for it. If you are unhappy with the service due to them telling you what you could work on then maybe that's your own insecurity coming through. You probably looked in the mirror and thought "they're right" but it was a little hard to swallow to hear, I'm sure. But I would rather be told HONESTLY what a 3rd party thinks I could work on rather than hiring a matchmaker who pumps me up with false hopes and sugar coats everything. How will that ever help me in the long run?? There's no guarantees with love and life so you can't expect everyone's experience to be perfect. Obviously everyone can't be 100% happy, but I have met many people in this service through being matched and events they have thrown in the past and am happy to say that I am one of hundreds of people who have used the service in good spirit and we're all better for it. You decided to sign the contract and take the leap of faith. No one forced you to do it. Lastly, and most obviously, you can't expect a service who has a show called Tough Love on a major network to take it easy on you.
happyKat on 2011-10-10:
I met JoAnn and one of her associates over a year ago. Initially, they were very professional. We met for over 2 hours and discussed the particulars of what I wanted and what I expected. They showed me over 2 dozen men that they said would be "perfect" or good matches for me. With that being said, contracts were signed and we also discussed distance and other particulars.

It took quite a while to hear from them. They matched me with someone who clearly was very sedentary (while I am very active). When I said something to them about this, the associate appeared displeased. The second match was worse. He was about 15 years older than me, retired, and liked to go antiquing. Antiquing! While nothing is wrong with that, I do not consider that exciting or active. He and I spoke on the phone. We agreed we had nothing in common, we had different energy levels, and we were probably match together only because we were close in proximity. Not long after I received a call from JoAnn who told me that, basically, while she couldn't tell me to have plastic surgery a woman at a certain age should seriously consider it because I looked at least 10 years older than I am and no one wants to go out with me. Then, I sent the photos to friends and quizzed them on how old they thought the photo made me look. They told me about 10-15 years younger. When I shared this fact with JoAnn she hit the roof.

It took about 6 months to be match with someone else. He was nice, but we didn't have a lot of chemistry. The second date I went on was the same thing. I was contacted about another man and was told they would follow up, but that was over 3 months ago.

They still owe me a date. If I don't hear from them I have to chase them down. JoAnn is insulting. In the meantime, I've had countless dates from interesting, intelligent, educated and successful men who find me attractive- and ARE NOT from this awful service.

This service costs thousands and thousands of dollars. DO NOT WASTE YOUR MONEY!!! If you want to spend lots of money and be demeaned, go to a dominatrix.
Regrets on 2013-07-29:
You all are VERY lucky. After going through a tough break-up I signed up for this service and paid $5,000! I didn't listen to my gut. I tried to get my money back but was given some hard sell reason why it would be tough to get my money refunded. I was already devastated from my break-up that I didn't have the energy to fight with this company. $5,000. That's a trip abroad, a used card down payment, Roth IRA money. Don't be scammed, whether they quote you $2,000, $3,000 or $5,000. Totally regret not fighting for my money. Don't make the same mistake I did.
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Master Matchmakers POSITIVE Review
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I lost contact with Steve and Joann a few years ago after I got serious with someone they introduced me to. I'm an attorney and reputation matters in my line of work. I wouldn't have hired them if I thought they couldn't deliver what they promised and I intend to marry just the third woman they introduced me to. Its About Time Master Matchmakers lived up to my expectations and exceeded them. I was trying to find them online to tell them Christine and I are getting married and found this thread which blew my mind. I don't know if they know this is up here or not but I felt obligated to post "my 3 cents" and speak up for them. They're good people.
     
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Ponie on 2007-09-02:
Did you buy out the company or are you one of the original owners?
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Wish I'd read this first
Posted by on
PHILADELPHIA, PENNSYLVANIA -- When I met with them they claimed to have a large client base in NYC. I live in New York and do not keep a car. The one person they introduced me to lived outside Philly - almost 3 hours away.

Long story short, I do not think they have many clients and I was pretty shocked to see they have been taken to court before and lost. I intend to pursure this in court with counsel.

If there are others who have had a similar experience with them, please contact me and perhaps we can pursue this jointly.

To anyone considering their services...think again.
     
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shawnp80 on 2007-06-11:
I'm in Philly, want to meet me?
Anonymous on 2007-06-11:
Bad shawn! LOL
Anonymous on 2007-06-11:
How much did this set you back?
CrystalSword on 2007-06-11:
Have never used a dating service, no idea what they do. What were you expecting?
MRM on 2007-06-11:
You could have meet your potential relationship in the bar, church, newspaper, school, etc. And most of all it is free and no risk at all.
Anonymous on 2007-06-11:
"Lowered Expectations"....from Saturday Night Live.LOL
Anonymous on 2007-06-11:
I remember that!
Sparticus on 2007-06-11:
Check out PlentyOfFish.com. It is a totally free online dating site/forum.
Anonymous on 2007-06-11:
Sparticus, that was a nice tip. As you probably know by now that anything that has to do with FISH and DATING is tabu for a few members here but Susan should be okay.
MRM on 2007-06-11:
CORRECTION: "Lowered Expectations" was on Mad TV...
Anonymous on 2007-06-11:
OK, thanks, all...for getting that dang jingle from 'Lowered Expectations' stuck in my head. Nice.
Anonymous on 2007-06-11:
Madtv,SNL...Same thing.
Thanks for the correction
Starlord on 2007-06-11:
I never felt the need to sign up for an expensive computer dating service. I always considered them to be for losers. At my worst periods in my life, I met more than enough women to keep my dating life going.
DebtorBasher on 2007-06-12:
You would be better off having friends fix you up with someone. I wonder how many hook ups M3C is responsible for. Susan, Ejack is available...but...well...you might want to read his blog before any hugging and squeezing takes place!
ejack053824 on 2007-06-12:
LMAO Basher!!! No one can handle this flyboy!
DebtorBasher on 2007-06-12:
Ahhhh...I can handle you with both hands tied behind my back...no wait, you'd enjoy that too much.
Anonymous on 2007-06-12:
Having friends fix me up is how I ended up with my ex wife, no thanks!!! Brrrrrrrrrrrrrrrrrrrrrrrrrrr!!!
BrandonLans on 2007-09-01:
I lost contact with Steve and Joann a few years ago after I got serious with Christine, a woman they introduced me to. I was trying to find them online to tell them Christine and I are getting married and found this thread which blew my mind. I don't know if they know this is up here or not but I felt obligated to post "my 3 cents" and speak up for them. If anyone wants to contact me for a reference feel free. They're good people.
nystar on 2008-06-27:
Thank you very much for your review. Based on what I read from online, I cancelled the meeting with Steven. He seemed rather angry when I gave him the reason of cancelling the meeting. I did not want to tell him that I read bad reviews of his company so I told him that I think I need to focus on my career at this time so I will contact him later when I am more ready. His last words to me was “good luck with your life because you need it.” I really did not like his tone and I am really really glad that I did not go through with this. Most of reviews I read indicated that they have much smaller client base compared to what they claim.
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