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Ivorywhite.com

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Consumer Ripoff Watch Out About Free Deals
Posted by on
OAKLAND, CALIFORNIA -- I signed up for a free trial of their teeth whitening product and paid just postage. I just got the whitener and had it for less than 5 days, this morning 12/22/08 I discovered that over the week end they debited my credit card for 78$ and change. I tried to recover my money through their customer service but only got the old runaround. I never authorized, them to take more money from my account. I did notify my credit union. But haven't heard anything, as of yet. I sure would like to meet those people in person, oh by the way, they are a big company/the Clorax company. I don't know how these people sleep at night.
     
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tnchuck100 on 2008-12-23:
You DID authorize the charge. What you failed to do is read the terms and conditions of the offer. Nothing is free. As you gain maturity you will learn that. Remember this:

EDUCATION is what you get when you read the fine print. EXPERIENCE is what you get when you don't.
Anonymous on 2008-12-23:
Ivorywhite.Com is not a part of Clorox. I was going to add that you failed to read the terms of ordering the free trial but they have no such terms posted. That is a violation of federal law which states that such free offers must clearly indicate the terms.
tnchuck100 on 2008-12-23:
PB, I just looked as well. You are right. So far. The terms and condition seem to be about the site usage not the offer. They may be violating the law on this one. I'm still looking.
tnchuck100 on 2008-12-23:
Found it. It's kept from you until you get to the page where you enter your credit card information.

"After ten (10) days from the date of shipment, unless you decide to cancel, we'll conveniently bill your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite™ ConstantDazzler™ program. With the ConstantDazzler™ program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite™ whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite™ whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, low in-home price you paid for the original full tooth whitening Complete Program plus $5.95 in shipping, conveniently billed to your credit card."
tnchuck100 on 2008-12-23:
Happened again. Edit timed out too quickly.

They do not disclose this in the terms and conditions. It's buried in the text in a "How the Offer Works" link. REAL sneaky, these jerkweeds!
Anonymous on 2008-12-23:
Even though the terms are on the credit card page it still violates the law. The terms must be upfront and not on some back page.
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How Dare They!!!
Posted by on
BOULDER, COLORADO -- This company is not concerned with customer satisfaction. The telephone representative are rude and inconsiderate. Three of them all but came right out and called me a liar. Nobody makes a mistake in their company. Mentioning the Better Business, Attorney General, or any other company doesn't make them flinch. Their product is NOT worth $78.41. It is not better than anything you can buy over at your regular discount store. I got suckered into it because my husband wanted a jersey another scam. I have wisened up.

Everybody needs to work together and put these places out of business and not just having them change their names..... All of this because I mailed my product back by regular mail and they are stating that they did not receive it, "the post office messed up" yep their words. I never even noticed that they would be sending me with the free trial a full order of this crap that I would have to put even more expense into send it back..... I did it the cheap way....

If you get messed with this company and you want any money back put it in a steel container, with the return number on the inside and outside, and send it with a tracking number and return receipt requested....
     
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Anonymous on 2008-10-01:
Most of these so called tooth whiteners would not be approved by your dentist to be using anyway...if you read up on these products, you'll find that a lot of them actually do more long term damage. Consult with your dentist on safe OTC alternatives.
Principissa on 2008-10-01:
I would talk to your dentist before using any of these products. Mine actually told me that prolonged use of these products can actually strip the enamel off of your teeth leaving you at risk for cavities, tooth decay, and in debt from the expensive dental work that is needed to repair the damage.
By the way, if you have the tracking number/delivery confirmation off of your package (usually on the receipt they give you from the post office) and it says delivered, chances are it is in this companies possession and you should make a call to your consumer fraud division at your state's attorney general's office.
madconsumer on 2008-10-01:
I have used may over the counter teeth whitening systems. they work as good as can be expected. thye are not professional results.

what is your complaint? did not work?
nikkimae12 on 2010-04-29:
Be wary of this company!! They claim that their trial is free or for a minimal cost but they send BOTH the trial and the program together. If you don't cancel within the 8 days of when they ship the product they charge you for the full program ($78) and they WON'T give any refunds, no matter what. Even if you did cancel, but they have no record of it! They are a very sneaky company. Some people have sent back the product and the company claims to have received it damaged and charged anyway. I have seen over 100 complaints of that. They will screw you over. Some have sent back the product without an RMA number (by just writing "return to sender" on the box) but the company - EVEN STATING THAT THEY DID RECEIVE THE PRODUCT BACK - will not give a refund and will charge the full amount because they didn't get the RMA number. That is thievery. They probably turn around and sell that exact same package that they just got the money from and rip off someone else with it.

I would urge EVERYONE to look elsewhere before choosing their "free trial" because it is ANYTHING but free!! You are enrolled in their monthly program and stuck. There are hundreds of people who have called up to cancel to be told that they are a day late (even though by their calculations they should be a day early)... remember it is from the day they ship not the day you receive it that the 8 days begin. I received mine a few days into my trial. Had I not been pregnant and could actually use the product - I would not have had the time to use it and truly decide if it really worked before they stick you with a NONrefundable charge.

They have an 'F' rating with the BBB of Colorado and have over 200 unresolved complaints a year (the average company has 2). Don't trust this company!
kaddy on 2011-03-03:
I was spammed by the ivory white company. I made the purchase and told I had 8 days to try the product and return for full refund. Well, that is part of the misleading information. The 8 days start the day you place the order. The company does not express the product to you and when it does arrive it is around day 8. How convenient for ivory white. I believe their customers are going to give this company a chance and try the product more than once as directions instruct (use five days in a row the firt time). So when you are not happy day one you are anticipating satisfaction on or around day five of using the product. But by then, too late to return and get a refund. For me and thousands of other people, you are stuck with a terrible product, messy, outdated technique, uncomfortable, and priced ridiculous. I was conned and customer service was a waste of time. The manager (Jennie or Ginny) didn't care that this product caused ulcers on my gums. She told me she was the one in charge but when I asked for her supervisor she did not want to provide that information. I asked for the President and she told me Brian Ling was the Director but added that he would NOT do anything to help me.
It is my opinion that this company is making money with a product that fails the expectations of most customers. I believe they lie and their ad's are false. Customers are not able to get a refund based on the rules they have and in my opinion have these rules in place because they know the majority of people want their money back. I just threw away $78 dollars. I hope word of mouth will protect others from making the same mistake. This company should be investigated for the product, the way they word their refund, and the fact the customer does not even have the product in their possession long enough to do a legitimate test.

All I can say is...........BUYER BEWARE!

Personally, I had better luck with the Crest product for whitening sold at WalMart
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