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Jack In The Box

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31 Reviews & Complaints

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The Owner Is a Thief!
Posted by Msedmart on 12/18/2013
IRVING, TEXAS -- Placed an order at the drive through go to window to pay and the amount is way more than it should be. The employee says oh well the owner hasn't changed the menu the prices are more than what are posted. .. .. .uh hello what RESPECTABLE establishments doesn't honor the prices that are listed. But it does not end there. The employee says we get that complaint all the time! I'm sorry but this owner is a thief! Something needs to be done
     
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Posted by FoDaddy19 on 2013-12-18:
That is a problem, you might want to inform the local authorities.
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Food Poisoning
Posted by Be4dawn2 on 08/19/2013
APPLE VALLEY, CALIFORNIA -- This is a warning I wanted to get out to the Town of Apple Valley because I am not sure who to speak with. I ate food from Jack in the box on Apple Valley Rd. in Apple Valley CA.Right away I became severely sick. I was vomiting non-stop, very weak, fatigue, up-set stomach, no appetite, and could barely drink any water. I went 2 days of this then had to seek medical attention and was told I got Food Poisoning. Day four I have since lost 10 pounds and have only be able to hold down water, toast and apples. I plan on taking this complaint to the Department of Health and anyone willing to listen. Thank You for your time.
     
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Posted by clutzycook on 2013-08-19:
If you became ill immediately after eating at Jack in the Box, it likely wasn't their food. If it was food poisoning, it was probably something you had eaten earlier in the day.
Posted by John Nicholson on 2013-08-19:
I concur. If you experienced symptoms shortly after eating, it was not caused by something you ate at Jack in the Box. Symptoms of food poisoning take from a few hours to a few days to show up. You might want to reflect on what you ate and where in the day of so preceding your visit to Jack in the Box.
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Smile Smile along with Friendliness
Posted by K.Smith on 07/30/2013
I would like to say thumbs up to the black girl that works at the Jack In The Box in New Caney, Tx. you should hire more people like this. Theres nothing like having a good person that knows her thing when it comes to good customer service. Tell her to keep up the good work.
     
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Loaded Commercial
Posted by Pamdolanart on 12/03/2012
AUBURN, CALIFORNIA -- I am writing to complain about the recent Jack In The Box commercial which shows three supposedly college students eating "loaded" sandwiches on a lawn. This commercial makes your company looks like it approves of young people smoking weed. Why else do you have girl stagger around the lawn shouting how she is so loaded. You are alluding to the fact that it's ok to be stoned. I will never ever do business with your company. That commercial is disgusting and should be pulled. I have also written the CEO of Jack In The Box. I know I am not the only person is offended by this commercial. Do you want our nation to become a country of "dumb and dumber"? Keep it up. We are headed that way with people like you.
     
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Posted by Old Timer on 2012-12-03:
Sounds like Mr. Jack is getting his ad ideas from Mr. Karcher's ad agency, R.I.P. (Carl's/Hardees)
Posted by Pancakes!!! on 2012-12-03:
Maybe, the ad was for WA, it's legal here.
Posted by madconsumer on 2012-12-03:
it all depends on the commercial writer of the script. to me, loaded means to be pissed, or as americans say, drunk. which is legal. not sure why anyone would say it means drugged.
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Customer Service on Take-Out Food
Posted by Lindamoore11 on 06/26/2012
3459 ALTAMESA, FORT WORTH, TEXAS -- I like your many choices of food that you have on your menu, but I don't like the customer service I receive on take-out food at location 3459 Altamesa, Fort Worth, Tx. I haven't eaten there in a while because of the same reason, but I thought maybe by now it might have changed. I went to the store on 06/24/2012 and ordered 1 Jr Jack value meal and a total of 4 Tacos (time:6:49) and at this time they were not busy. I got home and and did not receive my tacos.

This is the reason I quit going there before. I live about 2 miles round trip and I don't like eating my food cold, because I have to go back to pick up the rest of my order and all they can say without remorse that they are sorry. I have worked at a bank for 16 years and dealt with people all the time. I appreciate your time on this. Thanks, Linda Moore
     
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Posted by andbran on 2012-06-26:
my suggestion is to check your order before you leave. honestly any apology a manager makes is just lip service.
Posted by trmn8r on 2012-06-26:
If you wish to keep patronizing this location, it would be a great offensive maneuver to check your bag before you leave. You shouldn't have to do so, but at a fast food joint change may be a long time coming.
Posted by madconsumer on 2012-06-27:
jack in the box has sold tacos for at least 25 years. i have eaten them when i lived in dallas.
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Wrong orders
Posted by Diannencooper on 02/19/2012
I went to the drug store in Humble and stopped at Jack in the box for a Breakfast Jack. Got back to my home in Huffman Texas. Opened the sandwich and it was a Hamburger of some kind, dripping with mayonaise and I was so disgusted. I tried to call them and their phone was messed up.

I suddenly remembered why I stopped going to Jack in the Box plus the offensive commercial on television.
     
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Poor service cold over cooked breakfast food
Posted by Brownnathaniel on 09/01/2011
Short of help took forever to get served food was cold eggs dry and over cooked bacon cold hashbowns cold pan cakes cold and tuff.
     
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What happened? Used to be good
Posted by Dougoo on 07/24/2011
Since going under new management the pastmonth or so this location is terrible! The manager girl is young unprofessional and rude. I always hear hear treating her employees like crap when I go there for breakfast 3 times a week. And now they are so slow use to be fast and friendly not anymore! I'm going else where now
     
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Posted by trmn8r on 2011-07-25:
Management can make a big difference.

I stopped going to a TGIF after a management change. The people were the same, but more stressed due to the new guy draconian style, and the food prep went downhill. The previous manager was outstanding.

I tried complaining to corporate, and nobody seemed to care. I guess they wanted to give the new guy a chance. That was a year ago - I should try going back to see if he's gone.
Posted by Skye on 2011-07-25:
Contact corporate and let them know how bad things are now at this location:

https://www.jackinthebox.com/corporate/contact-us/feedback/index.php
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You May Get Arrested or Killed for Complaint at Jack
Posted by Lone Wrangler on 07/22/2011
LIVINGSTON, TEXAS -- We went into Livingston Texas jack In The Box, saw a local biker member working and she waited on us very rudely after seeing it was us. You see she had threateend to kill us before and also her biker gang had. After being treated rudely we called Jack at Corporate because jack says he wants to hear from you about your experience. Corporate called the Jack In The Box who told the employee who waited 7 days, went to Police and tried to get criminal charge sfiled on us. Police came to our home to arrest us. We called Corporate to ask why and tell them we are afraid of these people, please stop causing us harm. Corporate says they will tell her we called back and encourages their employees to call Police if they feel threatened by a customer. SO! Complain on an employee to Corporate at Jack In The bOx and risk being murdered by local biker gang or arrested by Police. Anyone know where we can find a good lawyer who will sue over this. We are afraid of these people and we cannot sleep as well as health issues. On top of that Corporate has vowed to cause us more harm from this complaint. BEWARE, you better not file any complaint on Jack....
     
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Posted by Lone Wrangler on 2011-07-22:
We had a business in Livingston, 2 of these gang members came in, pulled a knife and tried to slash wife, yelling you are dead mother f---ers, we called 911, Cops came out, high fived the gang memebrs who told us we are dead, we f--ked with the wrong people, and let them go. Even though they had 911 tape, and found knife they hid, Cops said our word against theirs. Now this episode with Jack In The Box...more death threats from this gang now...... This employee of Jack's has called and told us she has some "ni--ers" who will take care of us tonight. Thanks Jack, we really needed this stress in our lives for eating at Jack In The Box Anyone, please help get media involved or find us a good Lawyer
Posted by Alain on 2011-07-22:
Call the United States Justice Department, Gang Unit Chief at (202)514-3705 and/or the FBI South Central Region-Regional Director at (214) 224-3389 and/or the Dallas, Texas Field Office-FBI (972)559-5000.
Posted by Alain on 2011-07-22:
To be fair, I just took a look at the website for the San Jacinto High Rollers. It has a lot of information and includes community events that the club has participated in. Two sides to every story and I'd be remiss if I made any judgement without keeping that in mind (I also note there's a wheel chair in the background of the picture and that sort of looks like a picnic or something). Neutral on this.
Posted by Venice09 on 2011-07-22:
Same here, Alain. I am completely neutral.
Posted by clutzycook on 2011-07-22:
Ok, so you willingly went into the establishment after you saw that someone who had threatened your life in the past was working there? If it had been me, I would have just turned on my heel and walked out.
Posted by SteveWiginowski on 2011-07-22:
I'm not really surprised that you were treated rudely. People really do get angry when you call the cops on them (regardless if it was warrented or not). It's unfortunate that nothing was done about the threats against your wife.

Like cc said, sometimes you have to know when to not get yourself into a situation. I think it's a far stretch to say that if you complain about Jack in the Box, you risk being murdered or arrested by the police. I think it's more fair to say that if you know members of gangs that you tried to get put in prision and you see them again, you should be careful about what you do.
Posted by trmn8r on 2011-07-22:
This goes far beyond a Jack issue. I don't think JITB corporate is your solution at all, because even if they were able to do something this would happen at again at whatever other establishment in which you happen to run into one of these people.

You said in the first reply above, you had a 911 incident involving this same group of individuals, and the police said IT was a "he said, she said" incident.

In my opinion, you need to try to avoid these people unless you have solid proof a crime has occurred.
Posted by Anonymous on 2011-07-22:
Parroting clutzy.
Posted by Cwazychicken on 2011-07-22:
I agree with alain, while this is a very scary situation, I wonder what the full story is behind it. I would definitely not go into a place where someone threated me either.
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The worst customer service I ever had
Posted by Nmartinez2007733 on 07/05/2011
Went to Jack in the Box on 2920 and close to Falvel in Spring, Tx with my family over the holiday weekend and when I started ordering our food the person on the order radio was absolutely rude. I couldn't place my order with her because she wasn't interested in me whatsoever. After arguing with her for about 2 minutes I asked to speak with her manager and she replied she was the manager. I couldn't believe it. She then turned her radio off to ignore me. I drove up to the window told her this was the second time I've a problem with her "management skills", she then threatened to call the police. Then we drove to Wendys and had great service. This is the first time I've written about a complaint but feel it needs to get corrected. Just for that reason I will never dine at Jack in the box.
     
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Posted by Venice09 on 2011-07-05:
What led you to believe the manager was not interested?
Posted by Anonymous on 2011-07-05:
Great review!! Very helpful! I would have taken my business elsewhere, as well.

Welcome to my3cents. Stick around and you'll find other reviews simular to yours that you can relate to.
Posted by madconsumer on 2011-07-05:
great review.

very helpful!!

and i too say welcome to m3c!!
Posted by Samantha on 2013-05-29:
I went to a jack and the box located on priest in university in Tempe,Az very bad service very rascist they have mexicans that works there that speaks spanish very rude to african americans say evil and rude things in spanish like me i'm spanish can hear everything they say. Whoever is the owner there one day he will get sued i thought it was equal opportunity employer in american i advised no african americans to eat there. Just very bad place to eat at.
Posted by LEO ROJAS on 2013-10-17:
I WENT TO YOUR REST NO ONE WAS THERE AND WHEN I GOT HOME THE ORDER WAS SHORT NOT THE FIRST TIME COULD UNDERSTAND IF THEY WERE BUSY
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